Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  3000 Hanover St MS1247 Palo Alto, CA 94304-1112

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  HP Incorporated

  7 Eagle Square Concord, NH 03301

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  HP Incorporated

  263 Tresser Blvd Stamford, CT 06901-3236

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  Hewlett-Packard Company - Sales & Support Office

  11003 Bluegrass Pkwy Ste 500 Louisville, KY 40299-2394

Review Details

• Review fromDawn M

  Date: 02/19/2023

  1 star
  The product itself, in this case an All-in-One desktop computer, is fine. I've only had it a short time and previously had one as well. My issue is the SERVICE given by the company. "Fine" can be purchased from many companies, and in the future I will be purchasing from another one NOT HP, but the fact that from the moment I ordered it on their website I had issues is the reason for my rating and my complaint. I paid additional to receive the order in 2-3 business days. I had an invoice stating the anticipated date of arrivial(3 business days later). Yet when I'd only gotten notice of the shipment ON the 3rd business day, with expected delivery 4 days later, I attempted to reach out to their ********************** This is basically non-existant. With the automated system you cannot get through to CS to begin with. When I finally decided to select "sales", knowing I would get a real person that time and hoping to be transferred to CS, I was given a song and dance about why I didn't have my order, asked if I wanted to purchase an EXTENDED WARRANTY on item I didn't even have yet, and then disconnected after asking to be transferred to CS I gave up calling. I emailed next, followed by a reply telling me that my 3-5 day shipping "STARTS" after it is first shipped. REALLY?? Because that's not what my invoice said. I replied to that saying as much - and she gave me the same(WRONG) response. I replied again, got someone else who attempted to tell me the same and then I noticed I was refunded my expedited shipping payment. No apology. Just a refund. Keep in mind I now had to be sure I was home for delivery days after I planned to be home. I was told incorrect information and never actually reached a person in service to SPEAK with. This is not a company I ever plan on doing business with again and have told anyone thinking of purchasing a computer NOT to use HP. I can get "fine" from **** or any other company. I have no reason to use HP again.

• Review fromMallory N

  Date: 02/19/2023

  1 star
  A nasty, monopolizing company that values profit over customers. It's no wonder they boast a 1-star rating with thousands & thousands of reviews! ????First, HP auto-updated my printer (and probably yours, too!) to REJECT off-brand, generic toners. This effectively forces us to buy HP's overpriced tonersfor me, this is $446 plus tax every time I need to buy all 4 colors. Unless you want to foot the bill of a brand-new printer every time you need some ink, I suggest you stay far, far away from HP.Secondly, I've had recurring connectivity issues with my $450 LaserJet printer and no way to access a real person for customer service UNLESSget thisI pay $99 or more to talk to someone. Frustrated after hours of troubleshooting, I paid and have yet to receive an email with instructions to use the service I paid for. Of course, their website and "virtual assistant" is of absolutely no help. ????????????More often than not, I find myself printing documents at ***** because my unreliable printer only works a fraction of the time. Pretty sad considering I have a *very* lightly-used HP printer collecting dust in my office!

• Review fromJennifer M

  Date: 02/14/2023

  1 star
  Refused to help unless I sign up for their scan printer ink service.
  Purchased new router. Printer will not recognize new device so no printing available. Looked online and saw MANY others with same issue. FINALLY found an actual number to call them and reached India. The rep would not help unless I signed up for Ink Service. Useless service. Like many others, will never purchase an HP product again. I will also share my experience with friends, family, and my company.

• Review fromMichelle M

  Date: 02/07/2023

  1 star
  I am trying to end my subscription for Instant Ink. Have literally 3 full boxes of ink cartridges I have paid for based on 700 pages usage. Am told if I terminate the subscription I am unable to use the ink cartridges I paid for. Even if purchase the minimum plan of 10 pages they will charge my $1 page after the 10 pages are printed You can never end the plan!! Total fraud!

• Review fromDoug R

  Date: 02/07/2023

  1 star
  Absolutely atrocious customer service. In fact, I wouldn't even call it customer service. I foolishly purchased an HP computer and now it is starting to give me problems. I tried to get assistance from their online "chat" and instead of assisting with the issue the tech Ravi Kumar chose to ask me redundant questions that had absolutely nothing whatsoever to do with the issue I was having. Nothing. When I asked for a supervisor after 40 minutes of talking in circles I was told that someone will call me back at their convenience, So in addition to offerring substandard products they back those substandard products with substandard customer service farmed out to an overseas call center with rude unprofessional agents that clearly feel they are above any accountability.
  I've personally had it with companies that don't stand behind their products and then farm off their messes to people who could care less about the customer. This will be the last item I purchase from this company. Unless the person involved is terminated which will never happen. I'm really tired of dealing with this nonsense and there is nothing that is made at HP that I can't find somewhere else.

• Review fromNathan R

  Date: 02/01/2023

  1 star
  This company is forcing us to pay monthly fees for instant ink or they cancel the printers ability to print at all... they outsource calls to a call center out of country that plays the most annoying music ever and for one reason or another you are forced to repeat yourself multiple times in order to simply verify spelling or numbers... multiple hours of my time have been wasted simply to be able to print without using go instant ink... I'd like to be compensated for my time wasted quite honestly

• Review fromConner C

  Date: 01/27/2023

  2 stars
  Unbelievable, product is fine but how they think it's OK to make a customer 8 figure customer wait an hour to speak to staff who knew less about computers than I did, I would think when a contract explicitly mentions support from engineers meant that I wouldn't be met with someone who was reading the same manual, I mean in fairness that poor service tech is definitely not an engineer. In fact for someone who just reads a script she seemed to understand the subject better than the mr. Cucklefuck who thought ripping off America's biggest logistics company was a good idea, frankly I think that if anyone in that office should be in control of support operations should be less concerned about getting a check that will soon be canceled pending litigation, and more concerned with flights to countries that don't extradite to the u.s. please do not allow your business to be impeded by the ineptitude of this company.

• Review fromVictor D

  Date: 01/21/2023

  1 star
  Have to join their Ink plan if not they will stop the printer from working. I have the 99 cent a month plan for 15 pages a month. I only print a few pages a month. They charge me $29.00 dollars because they say that I go go over the 15 pages.

• Review fromSteph M

  Date: 01/15/2023

  1 star
  I spent $*** + ink on the ** Envoy **** printer and it's been nearly 2 years and over 40 hours of trouble shooting online and calls to **************** to get this printer to print for me... I've been successful all but 4 times getting something to print. I have had to replace brand new ink cartridges 4 times because they dry out after one use. And by the way, the print looks like the quality of prints I got from my ** printer I had in high school which was ***0. It is virtually impossible to get any sort of customer support as well. They through you through so many loops only to hit dead ends. This was the WORST product I have EVER purchased in my entire life and I have encountered several unsuccessful attempts to recoup my money. At this point it's a loss of about $*** to move on from how extremely frustrating and worthless this printer has been to deal with. Do not buy. I will not be buying anything from this company ever again.

• Review fromCecily R.

  Date: 01/04/2023

  1 star
  Was promised 6 months of printing up to 700 pages if I bought this printer. I continue to be charged I have called twice and I'm still charged. They will not refund my charges. Now they're saying I can have the 6 months free starting now but that doesn't help me since I took the liberty of printing an 80 page article 2 months ago thinking it would not cost me $15. It's fraud.