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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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HP Incorporated has 72 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 371 Customer Reviews

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    Review Details

    • Julia A M

      Date: 08/07/2025

      What a **** ** has now. I have had ** Printers since 1985! 7-30-2025 -Printer gave warning low Black ink (30%) I had installed ******* 2025.Looked at my bill and being charged $25.58/ month for *********** but I hadnt received ink now that its needed so I called # on bill *****. The person who answered the call told me I had 1500 pages that had rolled over. I told him I was never able to see that on my computer. We spoke about lowering the pages per month. He said I could get a newer printer and 300 pages for $22.89 per month so I said OK. I have to admit he was hard for me to understand and I did not ask to speak to someone else. He told me the new printer would be here by the 1st of August and my pages would continue to roll over. 8-1-2025 -August 1st the printer came and I set it up, the next day I received an email that said my Ink cartridges were mailed and I should receive them soon BUT they were for the (9015e) printer I replaced with the new one (9129e). I called and the female person said No worries you can dispose of them or return in the pre-paid envelope. ********** called again & then I find out that HP Instant Ink and HP All in One are different. For the last 30 years I have used HP ALL-IN-ONE printers to Print, Scan, Copy and Fax. Ive called ** and am dealing with ** and no one said theres two different services and that couldnt help me with my HP Account! I was switched back and forth for over an hour between persons all saying they could not help me!8-7-2025-I get an email saying my HP Instant Ink has been cancelled as of 8-6-2025 SO I call again today I was on the phone from 8:51 to 9:56AM Eastern time. The end result is a supervisor Will (The 3rd I explained my situation to today) who told me the ONLY thing he could do was file a complaint with ** and someone from Management would be calling me.This is SO wrong, I trusted ** all these years! My calls were recorded.

    • Jolynne C

      Date: 07/30/2025

      They scam money out of you, they pulled money from my account that wasn't authorized to be pulled. They dont explain what you are getting into when they make you offers, and then you get pulled into deals you are not realizing you are entering into. Its July and they pulled money from my account supposedly for something back in February. I was never notified they were pulling it. I just seen through my bank it was pulled. And I called and found out it was from something back in February. Be careful if you are deciding to enter into any deals with this company they are crooks, and i just noticed they are not supported by BBB. I guess from now on I'll be checking that out.

    • Tim S

      Date: 07/30/2025

      HP Smart is simply HORRIBLE!!!!!Unless they fix this issue I am 200% done buying any of their ***********'s simply A SHAME!!!!!

    • Kelli h

      Date: 07/29/2025

      I bought a 2700 series printer last year and I always use HP ink cartridges. I don't use my computer or printer often. Yesterday, I tried to print a document and the black ink cartridge will not work at all. I reinstalled the printer and bought a new HP black ink cartridge. I finally went to the help screen and was told that I needed to sign up for one of their ink programs before I could be allowed to print. I bought the printer and I refuse to let this company hold my printer hostage until I enter one of the ink programs. I will never by anything that is ** again!

    • Mark H

      Date: 07/28/2025

      I have a serious medical condition and on 7/24/2025 my HP printer would not print a very important document. I am over 65 years of age and spent hours trying to get my documents printed. It was concluded that I no longer purchased ink from instant ink and they electronically shut my printer down until they received my new credit card number. I complied with their demands and HP instant ink allowed me to print the documents. This extremely stressful incident caused me to fall ill and have an anxiety attack of which I am still recovering .HP should not be able to shut down my purchased printer in the sanctity of my own home. ** has invaded my privacy by monitoring my printer and holding it hostage until ** paid their ******.

    • Sherry E. T

      Date: 07/24/2025

      Was sent a print from HP Instant Ink. I already have a printer but been getting ink from them for years. They debit my bank account $121 and printer was delivered July 26 and now they refuse me my refund.

    • Gerald D

      Date: 07/24/2025

      ** has developed a scheme to charge over and over again for products you have paid for. They simply delete the system Drivers and offer to download new Drivers for a price. In my case they first wanted almost $700 but after seeing that I was a Veteran and Senior Citizen the dropped it to $400. I have an HP OfficeJet 5252 Printer that is NOT working because we can't download Drivers. My system failed to Scan a while back and they wanted several hundred dollars to download Drivers, but a complaint to the *** brought that to a halt.

    • Tona G

      Date: 07/23/2025

      I bought a new computer with I7. The box was the same computer but inside the box was an I5. I work for a Fortune 500 company and need a dependable Instead I was ripped off!

    • William D M

      Date: 07/02/2025

      I have owned an HP Color LaserJet Pro M252dw printer for several years. It works perfectly. On July 1, I could no longer print and was given a message that the printer has an "Expired Certificate" effective June 30. I called support and was told that support is no longer available because it is an obsolete printer. The "certificate" was valid from July 1, 2015 to June 30, 2025. I offered to buy a new certificate but was told that was impossible. My call was routed through five different individuals all the way to the supervisor. It seems a bad business practice to stop a consumer from using a perfectly good piece of hardware on an arbitrary date and offer no workaround. I would think that such practice should not be allowed by law.

    • Benjamin P

      Date: 06/29/2025

      I purchased ** All in one printer that is broken not working not printing, I claim to asurion because I have protection plan, but asurion said my product (printer) is still under ** warranty, so I called ** they gave me to support team and it seems they want me to fix the printer, I told them that there is something wrong with the PRINT HEAD it shows to the small LCD screen, and then they gave me to another person, until theyre gone because I told them that the printer need to be REPLACE not to fix, and they email me that the **** IS CLOSED.

    HP Incorporated is NOT a BBB Accredited Business.

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