We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

HP Incorporated has 72 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2,362 total complaints in the last 3 years.
    • 933 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Filed and sent in ****** from May to August to repair HP notebook a few times under the 3YR ******* Plan plus accidental coverage . Each time the repair depot broke something else on notebook so I had resend for repair. Also customer service were not very helpful and cannot resolve simple delivery issues. Overall, the ******* Plan I paid for is a scam as I still do not have my notebook in possession due to ** inability to fulfill the warranty repair contract. I wish for a full refund of the computer & the warranty plan. Contacted agents multiple times but they have provided zero meaningful assistance. Attached original invoice as proof.

      Business Response

      Date: 07/30/2025

      Although customer has had numerous Cases, the issue has never reached the Escalated level. An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

      Customer Answer

      Date: 07/30/2025

       
      Complaint: 23672078

      I am rejecting this response because:

      Contacted **************** as mentioned in original message. The agents did escalate and would not let me speak a supervisor to do. It is looped argument HP provided. Please ask HP to escalated my issues if they are accusing me if never trying. 


      Sincerely,

      ***** *****

      Customer Answer

      Date: 07/31/2025

      Resolved issue with ** (business) involving the above complaint. Used my response code in the BBB messaging prior so this the only method I could think of to request a case closure.

    • Initial Complaint

      Date:07/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a USB cord to connect my HP Printer/Scanner to my HP Desktop computer and could not find instructions on the internet to help me get connected. No instructions were included in the box. I attempted to either chat or directly call someone to help me, but because it was a weekend, there was no one able to talk to me until Monday. I needed to scan some business paperwork and was unable to figure out how to get the computer to recognize the printer. I downloaded different apps, but to no avail. I just want to be able to use the product I purchased in good faith. By the way, it is a wifi device, but also has the ability to be used connected to the desktop with a usb cord. I made sure I checked before purchasing the cord. None of the ******* videos or AI responses were of any help in this situation. So I am stuck until Monday.

      Business Response

      Date: 07/28/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

      Customer Answer

      Date: 07/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:07/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a HyperX Cloud Alpha Wireless headset, a product manufactured and supported by ******* I lost the proprietary USB wireless dongle, and discovered that ** does not sell replacements, nor does it offer a public re-pairing solution. Despite being under warranty, support falsely claimed the dongle was out of stock instead of acknowledging they are unavailable, and unable to be found sold by them on any website. This makes the headset unusable, the headset does not support a wired mode. Others have previously had luck getting a courtesy replacement by reaching out to support in the past and in different regions.

      Business Response

      Date: 07/24/2025

      ** apologizes for the inconvenience, but we need more information. Please provide the Serial Number for the Hyper X Cloud Alpha Wireless Gaming Headset and any related HP Case numbers so we can further assist with your issue.
      Regards,*******

    • Initial Complaint

      Date:07/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** has blocked our printer so we use their ink cartridges ONLY.Its a monopoly and now they charge higer prices to buy their printer cartridge.They need to be UP FRONT with a consumer about not using a third party INK CARTRIDGE. ITS DISTORTION at itS BEST! I will NEVER buy an ** product agIn!,,

      Business Response

      Date: 07/24/2025

      ** is aware that Customer disagrees with our security measures that display an error when using non-HP ink cartridges. The reason this was implemented was because for many years the toner being used in the 3rd party toner cartridges were damaging HP printers, causing clogs and leakages due to the lack of consistency of the toner and resulting in printers being replaced due to the damage. ** took measures to protect the printers from being prematurely damaged and protect the integrity of its products.
      Regards, ******* 

    • Initial Complaint

      Date:07/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/13/25, I contacted ** in order to help me updated the printer driver on my Pavilion desktop computer, which was running perfectly. A tech representative took over my computer and updated the driver. She advised that after she disconnects the call, I restart the computer. When I restarted the computer, it went into a **** update. The computer was producing loud warning sounds and the screen advised that I not shut it down. The **** update continued to repeat itself over and over for hours. I tried to call ** back, but by that time there was no live support. It was then the weekend and still no live support. I took the computer to the GEEK squad who informed me that the mother board was damaged and there was no repair possible I have called HP countless times, I have several case numbers and notes. No one will take responsibility.All was working fine until the tech took it over. Now I have no computer and I am expected to pay over $1,000 to replace it! There is NO customer service who has authority to assist me, even when the call was escalated. I need someone to take responsibility for crashing my system with whatever they did when they took it over. case #********************9,5144837896

      Business Response

      Date: 07/23/2025

      ** appreciates the customer's feedback and acknowledges the customer's experience.  Up to this point, the customer has not had a Case elevated to the Escalations level. A new Escalated Case ********** has been opened for the customer and assigned to a Case Manager to investigate further the customer's claims and better address the customer's concerns.
      Regards, ******

    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a laptop on July 30, 2024va ********** The laptop broke the jun 16, 2025. The laptop was still under warranty. I contacted ** they tried to help me fix the laptop, but eventually ignored me and didnt respond when I requested to send the laptop back in on the warranty since the computer cannot start. I requested to send back my laptop multiple times, but they have not sent any information on how I can return it. Returned the laptop to get my refund.

      Business Response

      Date: 07/23/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a laptop for work at a major medical center on 7/6/2025. Scheduled delivery was 7/10. When it did not arrive, i called ****** They said there was a scan issue and i would receive it on 7/12. On 7/11 i get delivered text that says delivered to M ******** at ************. I call ***** and they assure me it is still a scan error. By 7/13, still no delivery so i opened case with fed ex. *** ex has since closed case and said the package is lost. For 11 days, i have been trying to receive a replacement or a refund from **. They keep saying ***** hours for replacement to be shipped for 11 days now. As of today, they are asking for another ***** hours. I paid a lot of money to not receive my order and they are not standing by their word and replacing it or giving a refund. They rarely call back when they say. I keep having to make contact. I think they want me to go away so they do not have to issue new order or refund. This is the absolute worst customer service I have ever dealt with and i have been essentially robbed at this point.

      Business Response

      Date: 07/22/2025

      According to the Notes on Order #H364279254, a full refund was processed on 07/16/25 (R302750859).  There is also a Case opened on 07/12/25 (CAS-3325722-N1Q1N9) to address customer's issue of unit being delivered by ***** to incorrect address. Customer may be getting a call from HP ********************** representative within 2 - 3 business days.

      Regards,*******

      Customer Answer

      Date: 07/22/2025

       
      Complaint: 23632501

      I am rejecting this response because: I have NOT received a refund, so no, no refund was processed on 7/16. This is very conflicting information from what I have been given from **. In fact, i contacted *********** yesterday, 7/21/25, to dispute the charge. I have not received any tracking for a replacement, nor have I received a refund from **. *********** can verify this. 


      Sincerely,

      ******* *****

      Business Response

      Date: 07/30/2025

      The ** Store executives have been alerted to reach out to the customer concerning this Order **********. An ** Store Case Manager has been assigned to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards,*******

      Customer Answer

      Date: 08/04/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ** finally agreed that I should not be held responsible for ***** losing the package. They have sent a replacement computer. It is sad that it took this long and this much effort for a resolution, but they finally made it right. Thank you!!

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:07/21/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was receiving copier paper in the past under the all-in-one plan. Recently we stopped yesterday I don't know why I am paying $9.72 a month. I did change plans before but from what I understood the paper was still covered under the plan or even went to the my dad wanted and it showing paper on there 50 pages a month and this is not correct then it is that we misleading but will understand it mean we get somebody paper of money

      Business Response

      Date: 07/22/2025

      An HP Store Case Manager has been assigned Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an ** accessory monitor on Dec 25, 2024 for $294. It is the ** E14 G4 Portable monitor, Serial 3CQ33605WK and Product 1B065AA. After minimal light use in my home with no trauma or reason for damage to the monitor, it developed a black area on the display which interferes with my being able to use this effectively. This product is currently under warranty and I submitted a claim to ** Case Number **********, which included speaking directly with a representative and sending a picture of the screen. Despite this, they denied my claim. If they can't warranty the display on a monitor, what exactly is the warranty for. This is bad service, as clearly this monitor has failed within the warranty time frame. I would like a new monitor to replace the defective one.

      Business Response

      Date: 07/22/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

    • Initial Complaint

      Date:07/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute an unauthorized change to my HP Instant Ink account and to request immediate resolution.I originally purchased an ** printer from ******* and enrolled in the HP Instant Ink subscription program at Staples, opting into the $6.99/month plan. As required, I registered my printer using the ** Smart app and understood that ink would be shipped automatically when supplies ran low.Several months later, I received an email from ** instructing me to update my account information to continue receiving ink deliveries. I followed those instructions on *** website.Approximately two weeks later, I received a brand-new ** printer at my homecompletely unsolicited. I did not request, order, or authorize the shipment of a replacement printer. When I contacted ** support to report this, I was told that I had unknowingly entered into a new contract and that I would be required to pay $120 to cancel it, or continue making monthly payments.This is unacceptable. I did not agree to any new device, plan, or binding agreement. Sending me a printer without my consent and then demanding payment or imposing cancellation fees is deceptive and coercive.I am requesting the cancellation of any contract or account changes related to the unauthorized printer. ** to stop sending me emails requesting money. Written confirmation that I am not financially liable for the unsolicited printer or for any related fees.

      Business Response

      Date: 07/22/2025

      Customer is referring to **'s All In Plan. An HP All-in-Plan (AIP) Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    HP Incorporated is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.