Business Profile
Network Computers
HP IncorporatedThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Network Computers.
Complaints
This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,388 total complaints in the last 3 years.
- 885 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/27/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: Multiple, including unauthorized charge on October 25, 2025 Amount in Dispute: $25.04 ($6.99 on Feb 21, 2025; $13.21 on Sep 25, 2025; $4.84 on Oct 25, 2025) Product/Service: HP Instant Ink Subscription Account Number: ********** Printer Serial Number: ********** ******* engaged in deceptive and predatory practices with their Instant Ink subscription. Despite my cancellation request on September 29, 2025, they charged me again on October 25, 2025, ignoring assurances of no further billing and refusing refunds for unused service (zero pages printed in disputed cycles).I enrolled in Instant Ink during a trial with minimal printing (about 45 pages total from Jan-Jul 2025), mostly free. From August 2025, ** charged monthly despite no usage: $13.21 (Aug-Sep cycle, billed Sep 25) and $4.84 (Sep-Oct cycle, billed Oct 25), both with 0 pages printed. My printer was offline, so no ink was delivered or monitored.On Sep 29, 2025, via live chat, I requested cancellation and refund, citing no usage and no renewal notice. Agent ****** refused refund, claiming no option, but waived a "final bill" of $12.48, promising no charges after Oct 19 cancellation. Yet, ** charged $4.84 on Oct 25. No renewal notices were sent, violating consumer protections. This model charges for "allotted pages" regardless of use, trapping customers in unwanted fees, potentially breaching California auto-renewal laws.- Sep 29, 2025: Live chat requesting cancellation/refund - Reviewed invoices showing zero usage (attached: "invoice.pdf"). - This BBB complaint precedes escalation to CA Attorney General or FTC.Desired Resolution:1. Full refund of $25.04 to original payment method. 2. Written confirmation of full cancellation (Account #*********** with no further charges. 3. Apology for deceptive practices. 4. $50 reimbursement for resolution efforts. If unresolved in 30 days, I'll pursue legal action. Attachments: chat transcript and invoices.Business Response
Date: 10/28/2025
An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
Regards, *******Customer Answer
Date: 10/28/2025
Complaint: 24069569
I am rejecting this response because:
Sincerely,
**** ****Initial Complaint
Date:10/24/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
** Support is impossible to deal with. I contacted ** Support via chat due to a chronic issue with the ** Envy 6555e printer that I purchaded in July 2025. The first support person stopped responding. Later, I was assigned a second, then 3rd, then a 4th support person. They determined my printer has a hardware issue and that it could be replaced under the warranty. I was informed to call ** Support to move forward under the warranty claim. When I called I was told to call back because they were having system issues. When I called back a couple days later I was told that they had none of the information that was discussed in the chat. I started the whole story all over again but the staff member wouldn't listen. ** makes it so frustrating to resolve an issue!!! I am not proud of myself, I was unkind to the man and hung up. Now I have a piece of junk that I spent $170 on and no resoultion.Business Response
Date: 10/27/2025
An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days.
Regards, ******.Customer Answer
Date: 10/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that the next step of ** contacting me within the next few days to discuss a resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
Date:10/21/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10-18-2025 contacted ** for printer assistance. I asked the ** Chat if there was a charge and they said no and would have technician call me back. Received call from ** contracted printer technician (**** *******) did fix the issue but said not a printer issue but a computer issue - that I had no protection - and wanted to sell me HP Wolf computer protection. I said I had protection (******) and computer only a few months old. So then there is a charge of $249.99 for fixing my computer -- from ****************. After arguing that I did not want to purchase software and he getting angry I am now getting a bill through ****** for $249.99. ** has no easy way to file a complaint. I did repeat this information to the ** Chat but no response. Phone for technician ************ not registgered to HP or Global Solutions and checking it out found it is high risk spam.Business Response
Date: 10/22/2025
** appreciates the customer bringing this to our attention. ** wants to assure our customers that ** takes cybersecurity and customer safety very seriously. Unfortunately, there are fraudulent organizations and individuals who sometimes impersonate ** in an attempt to mislead customers. While ** cannot account for these unauthorized calls, we are diligently working to identify and shut down such cyber-scam operations.
HP strongly encourages customers to remain cautious when receiving unexpected calls or requests for sensitive information.HP will never ask for confidential details such as passwords or financial information over unsolicited phone calls. If you are ever in doubt, please contact ** directly through our official website or customer support channels.
Our customer's security is our priority, and HP appreciates your vigilance in helping us combat these scams.
Regards, *******Customer Answer
Date: 10/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:10/21/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Consulate of Brazil asked ** to replace old toners for new ones. We organized all the information and sent an email. However, when it comes to warranty we did not know how to verify it, so we asked for them to help us to understand better this issue. We wanted to know exactly what kind of warranty and if they could verify beforehand, so we wrote an email explaining it thouroughly. The answer was quite direct: send it! And we prepared all the 13 toners and sent it to the company and were waiting for their return. Finally they said it would not be possible to replace our toners and they would not give back our old ones, not even suggested to refund the money we spent paying the post office. We complained and they didn't offer to resolve the problem. As a solution we want:1. ** send us the new 13 toners;or 2. Give back our old 13 toners and refund the money we spend sending the toners.Business Response
Date: 10/22/2025
An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days.
Regards, ******.Initial Complaint
Date:10/20/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB,I am submitting a formal complaint against ******* regarding a misleading product listing and an unfair restocking fee.After extensive research, I purchased a laptop directly from *** website that met specific criteria: a full keyboard with numeric keypad, touchscreen, backlit keys, and an ***** Core i9 processor. The model I selected was:HP OmniBook 7 Laptop 16-az0097nr 16", Windows 11 Home, ***** Core i9, 32GB RAM, 2TB SSD, WQXGA, Glacier Silver Order #: H365397509 Upon delivery, I immediately noticed the laptop did not have touchscreen functionalitya key feature I had specifically searched for. I contacted ** customer service the next day and was told someone would follow up. No one did.After multiple attempts, I finally spoke with a representative named ****. He stated that because touchscreen was not mentioned in the product title, the laptop did not include that featureeven though the specifications listed on the product page clearly indicated it did. He acknowledged the information was present lower on the page but claimed only title-listed features are guaranteed.** offered a return but would charge a restocking fee. I find this unfair. As a customer, I relied on *** own specifications. It is unreasonable to expect buyers to infer missing features based solely on the product title, especially when the specs explicitly list them.I respectfully request BBBs assistance in resolving this issue. I am seeking a full refund without any restocking fee, as the product was misrepresented. I'm attaching the section when you can read the touch screen was included.Business Response
Date: 10/21/2025
An HP Store Representative has been alerted to the customer's issues regarding Order #**********.
The customer should be contacted within 2-3 business days.
***************Initial Complaint
Date:10/19/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Monopolistic printer practices: I own a ** 9740 Office Jet printer. Several months ago I purchased several ** brand ink cartridges to get a volume discount. Yesterday I installed one of the ** ink cartridges into my ** printer and got a message that "Older Generation" ** ink cartridges no longer work in ** printers. **'s only solution was to find an older generation printer for the cartridge. I found a potential solution online to rollback the firmware of the printer to a compatible version only to find out that ** updated their software to make it impossible for rollback the firmware or to restore the printer back to factory settings. Furthermore, ** has changed the software on the printers to reject all ink cartridges from third party providers. All clearly monopolistic practices that need to be stopped.Business Response
Date: 10/20/2025
** printers with Dynamic Security may block third-party ink cartridges that use non-** chips or modified circuitry to protect printer performance, safety, and intellectual property. This security feature aims to prevent damage caused by inconsistent third-party inks, which ** claims have historically led to clogs,leaks, and printer failures. While the use of non-** or refilled cartridges does not automatically void the ********** Warranty, ** will charge for repairs if damage is attributed to such cartridges, and the warranty is void if the printer is used with modified systems like continuous ink setups. Although it is possible to undo firmware updates through third-party methods, ** does not support or perform these actions and recommends using only genuine ** cartridges or those with the ** Dynamic Security chip.
Regards, *******Initial Complaint
Date:10/17/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a HP LaserJet Pro MFP3301fdw on September 19, 2024 for $529. After a couple months when I scanned or copied from the automatic feed, it scanned or copied pages crooked. I was away from the residence where the printer is from November 2024 to early September 2025. When I returned the printer was still scanning or copying pages crooked. I contacted ** support on September 15, when the printer was still in warranty. I spent an hour and 17 minutes with a representative who could barely speak English and the auto feed did scan a document without a crooked page. Within two days the same problem resurfaced. On September 17, I called ** support again talking to 5 people. It was an endless cycle of dropped calls, incomprehensible language barriers, seer incompetence, and telling me I needed to provide a copy of my receipt which I had done numerous times. Nothing was resolved. I have complete details of these conversations. I wrote a letter to ******* *****, ** President, which ** received on September 22. No response from **. On September 18, I called ** support again and was told I needed my case escalated and needed a complaint number to do so. I called for a complaint number and was told the unit was out of warranty so they couldn't give me a complaint number. I want this resolved. The problem happened when the printer was in warranty.Business Response
Date: 10/20/2025
An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days.
Regards, ******.Initial Complaint
Date:10/17/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HP instant ink is a rip off. They charge you by the paper you use, not thank you use. They rarely send out ink cartridges. It take $70 a year from my bank account. What's even worse is if you cancel your instant ink subscription you cannot use your printer. You paid for your printer, but you can no longer use it. I will never buy another Hewlett-Packard product again in my lifetime. The CEOs and executives are way overpaid and underworked. They are making millions of dollars a year. Yet they find the need to take $70 a month from my bank account. I make $25,000 a year.Want to get out from underneath their stupid ink subscription and be able to use my printer without them taking money out of my account every month.Business Response
Date: 10/17/2025
An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
Regards, *******Initial Complaint
Date:10/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 8, 2025, I sent my HP EliteBook laptop to ******* for repair under an active warranty because it was not powering on. The screen and all other components were in perfect working condition when shipped.** later informed me (only when I called them because they went over the time they promised) that the screen was damaged and refused to perform the warranty repair unless I paid for a new display, even though I never reported or authorized any screen issue. If the screen had been damaged, I would have included it in the original claim, as it was fully covered under warranty.** has now had my computer for over a monththree times longer than the timeframe initially promisedand has provided inconsistent and delayed communication. I have repeatedly escalated the issue to Customer Relations and the ******************************** with no resolution.The companys position is that any damage occurred before or during shipment, but I followed HPs official packing and shipping instructions exactly. Because ** and its contracted carrier had custody of the device, responsibility for its condition lies with them.I am requesting ** honor its warranty, repair or replace the device at no cost, and acknowledge the excessive delay and poor service that have caused me professional disruption and mental distress.Business Response
Date: 10/17/2025
Customer already has an Executive Escalations Case open, the highest level of escalations at **, and customer is working with an Executive Escalation Case Manager regarding the details of the customer's repair Order ***********. Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible in regards to active Case #**********.
Regards,******.Initial Complaint
Date:10/16/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my hp smart account and now my printer will not connect to print anything unless I reconnect to hp smart. I did not buy my printer from them, nor am I under any contract with them. But yet they have locked my printer. I feel that this is clearly illegal and I would like for hp smart to release all holds and connections to my printer immediately.Business Response
Date: 10/16/2025
An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days.
Regards, ******.Customer Answer
Date: 10/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ***** **
HP Incorporated is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.