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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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HP Incorporated has 72 locations, listed below.

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    Customer Complaints Summary

    • 2,367 total complaints in the last 3 years.
    • 869 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an ** pavilion laptop that no matter what will not connect to my Wi-Fi. My Wi-Fi is fine. My phone is on it. Our iPads are on our TV is on it only the ** disconnected. It will not reconnect. I have already shut it down restarted it have it forget the network redone it and everything I have called multiple times, but the system will tell me I do not have an account so they cannot help me. I have tried over and over and over it didnt ask for the serial number, there is no barcode where I could see the serial number I bought this at Best Buy. They refuse to help. I now have a laptop that I cannot use because they will not help me get on Wi-Fi. The system makes it completely impossible to get actual tech help.

      Business Response

      Date: 08/29/2025

      ** apologizes for the inconvenience, but we need more information. Please provide the Serial Number, Best Buy receipt, or any related HP Case numbers so we can further assist with your issue.

      Please note:  Serial number is a 10 digit, letter-number combination, no dashes or spaces; usually very small and located on the bottom of the laptop near the bar code.

      Your serial number is essential for tech support because it: 

       Identifies Your Product Pinpoints the exact model, version, or configuration.

       Validates Warranty & Service Confirms warranty status, repair/replacement eligibility, and purchase/manufacture date.

      Tracks Product History Shows past repairs, service requests, or recalls.

      Enables Accurate Troubleshooting Links issues to specific batches, firmware, or hardware versions.

      Bottom **************start="682" data-end="685"> Without the serial number, HP may not be able to confirm ownership, warranty, or provide proper support.

      Regards,
      ******

    • Initial Complaint

      Date:08/28/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Transaction Date: 8/27/25 - Amount Paid: $128.59 - Product Purchased: HP OmniBook 5 16 inch Laptop PC - Nature of Dispute: HP canceled my order without any explanation and this item is no longer available for purchase at this price, even though it is still available for sale on their website (***************************************************************************).

      Business Response

      Date: 08/29/2025

      On Wednesday, August 27, 2025, our website experienced a technical error resulting in incorrect pricing on the ** OmniBook 5 laptop PC. You were among customers who ordered that product, however due to the error we cannot fulfill the order as placed.

      This is not the experience we want you to have when you shop ******, and we understand that this may cause frustration for you. Please know that we take this situation seriously and are working to prevent similar incidents of this nature in the future.

      Again, our apologies for the situation, and we truly appreciate your understanding.

      Sincerely,
      ******

    • Initial Complaint

      Date:08/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am recently being excessively charged for ink I dont need. I already have a full box. The will not stop charging an auto payment even after the have the serial number of my printer they requested. This business is fraud and a scam for unnecessary excessive charges.

      Business Response

      Date: 08/29/2025

      An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:08/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Instant Ink has been taking out payments from my bank. $7.41 one month then $8.47 next couple of months. When I called them they said I don't have any info. They send me emails to update my info and to cancel my subscription that I don't have. But I don't want to put in my info to set up a subscription to cancel it. That doesn't make sense. I keep calling customer service but they can't help me because they say I don't have a account. So how can they take money every month for something I don't have? I don't don't even have a printer. I can only find two bank statements but it's been going on for months.

      Business Response

      Date: 08/28/2025

      An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:08/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have packed up a defective printer, put the label on but I havent been able to have the Printer picked picked up.

      Business Response

      Date: 08/27/2025

      ** apologizes for the inconvenience, but we need more information. The customer's email and phone number provided do not bring up an HP customer profile. Please provide the Serial Number for the printer in question and any related HP Case numbers so we can further assist with your issue.
      Please note:  Serial number is a 10 digit, letter-number combination, no dashes or spaces; usually located on the back of the printer near the bar code, and sometimes on the box itself.

      Regards,*******

    • Initial Complaint

      Date:08/25/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** customer support is trash, I want to speak with tech support right now

      Business Response

      Date: 08/26/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

      Customer Answer

      Date: 08/26/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *******

    • Initial Complaint

      Date:08/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new Laptop from ***** on August 21, 2025. I registered it on the ** website. However, it reads the date of purchase and start of the warranty as May 25, 2025, providing me with less of a warranty period. It should read August 21, 2025. It also has a bundled 2 year ADP pack coverage. I contacted the warranty department and the lady said she would send me an email and I could provided at copy of the receipt. I never received an email. I would like for this to be corrected. I am unable to contact them for assistance and they will not respond back. This is a very simple issue and should be able to be corrected easily. My email is: The serial number is: My cell number is My Address is:

      Business Response

      Date: 08/25/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

    • Initial Complaint

      Date:08/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid these people double the price for ink in the last 3 years. I cancelled their plan and they stopped my ink from working. The ink that I PAID for. This is a scam and should be stopped from happening in this country. They take money and I GET NOTHING. That is called stealing.

      Business Response

      Date: 08/25/2025

      An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:08/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      13 months ago, my long time (about 20 year old) ** printer stopped working. I had a very difficult time finding support information on line for the printer, probably because it was too old. After a long frustrating search I found a number for live HP support. After some discussion the agent told me that because the printer was old they could send a tech to my home to fix it, but said that the charge for that service would cost more than a new printer and then quoted me a price for a new Smart Tank 7301 printer. I didn't want to purchase that on the spot, so the agent told me he would hold the quote. I found the same printer at a retailer for less so purchased it. Over the 13 months I've had it I've used it maybe 10 to 12 times for very light print jobs of a few pages each. A few weeks ago it stopped working and displayed error symbols that had no meaning. I had to search the internet to try to find out what the symbols meant. It was showing errors with the print heads. I found instructions on how to resolve the errors and that solved it for one print job, but then went back to the errors. I couldn't resolve it and so I bought new print heads, but still had the same problem. After a very long and frustrating search on-line I found a number to get live help directly from **. After a very long wait was connected to an agent who started the conversation by telling me he could try to fix it, but would have to first charge me $ ***** but then said he could also just sell me a new printer. I opted for the $ ***** which ended up being him have me run the same process that was provided in self serve mode. When that didn't work he suggested I could buy new print heads. When I told him I had already done that he then said my only alternative was to buy a new printer from him. First a printer should work for more than 13 months especially given the light use. Seems like ** only provides live support to sell new printers rather than actually fixing them.

      Business Response

      Date: 08/25/2025

      Customer already has an Escalated Case open and customer is working with an Executive Escalation Case Manager.  Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible in regards to active Escalated Case #**********.
      Regards, ******.

    • Initial Complaint

      Date:08/21/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company does not allow you to talk to an actual person. Instead it runs your blood pressure up after nearly ten minutes of fighting their computer to say they will connect with a person only to hang up. All I wanted was to get a person to update my payment date because I don't get paid until the 28th and they tried to take it today on the 21st. No we can't let me talk to a live human. That would be too much like right.

      Business Response

      Date: 08/22/2025

      An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    HP Incorporated is NOT a BBB Accredited Business.

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