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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,862 total complaints in the last 3 years.
    • 755 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called in at 9 am. I called hp due to getting a product that was broken keys not installed properly and mouse sticking when arrived too my home 3 days ago. I was transferred 8 times. I was told I was rude and call back when calm and hung up on. But I explained I can't hear out my right ear and still hung up on. I am paying ****** for a laptop received broken. I gave serial number then told repeatedly they need serial number. Here it is ******* and still on phone dealing with unprofessional customer service.

      Business Response

      Date: 07/14/2025

      HP Escalations Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days. 
      Regards, *******

    • Initial Complaint

      Date:07/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: July 2025 Amount paid: $118.00 Company: HP Instant Ink I was charged $118 by HP Instant Ink for one month of Instant Ink usage in July 2025. I upgraded my plan from 100 to 300 pages that month to print urgent legal documents. However, the printer glitched and misprinted many pages with only one line of text, requiring multiple reprints. ** counted every page including those partial, wasted prints toward my total, and claimed I printed over 900 pages.The charge is excessive and financially damaging. I only had a single 500-sheet pack of paper, and I still have some left. I also was not warned I would be billed this much. Their solution was to offer me 3 free months of unlimited Instant Ink, which may technically be worth more than $118 in page volume, but that doesnt change the fact that Im now facing a $100 overdraft due to this charge. This is not a refund, nor does it resolve the fact that I was unfairly charged due to printer errors and an inaccurate count.Additionally, Ive been a customer for over three years and had long periods where I didnt receive ink at all, despite paying monthly. The $118 charge is the most Ive ever been billed and is disproportionate to both the service received and the actual physical resources used (less than one cartridge and 500 sheets of paper).I am requesting a refund applied directly to my account not just future service time. I would also like the subscription canceled if ** cannot provide accurate billing going forward.

      Business Response

      Date: 07/14/2025

      HP Instant Ink Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:07/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****story of printer drivers being corrupted when Chromebooks dont even have printer drivers, then tell me we have worms which is HIGHLY unlikely with a Chromebook, is insane!! Your support team needs to do better!! I have been cheated out of 3.99 a month for years and have never received the correct amount of ink without going through a ton of grief. Yet amazingly I have been charged for over usage of printing pages. ** insta-ink is cheating people out of money and it needs to stop.

      Business Response

      Date: 07/14/2025

      HP Instant Ink Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Victus laptop stopped working less than a year after I bought it and began refusing to boot.After sending it in, I was told that the issue was customer induced damage because the *** screen had cracked in transit.I spend hours on hold to try to address the issue, and was at multiple times given fake phone numbers to contact. I was asked to pay a significant amount of the cost of a new laptop to repair the *** issue, with no mention of the cause of the original issue.

      Business Response

      Date: 07/14/2025

      HP Escalations Case Manager is working with the Customer on a resolution, reference open case **********.
      Regards, ******.

    • Initial Complaint

      Date:07/11/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ***********

      Business Response

      Date: 07/15/2025

      HP All-in-Plan (AIP) Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:07/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ****** don't allow me to return and forces me to buy cartridges monthly, or they remotely control the printer doesn't work.

      Business Response

      Date: 07/11/2025

      We are happy to try and assist *** ***** with his concern relating to his HP Instant Ink subscription.
      ******** was advised to reach out directly to HP Manager, ********** who is willing to assist *** ***** in arranging a support callback to address his Instant Ink subscription concerns. To date, *** ***** has not reached out to **********

      In order to arrange a callback, it would be helpful for *** ***** to be joined on the call with someone who is fluent in both English and Cantonese.

      While *** ***** is aware that his primary point of contact would be *** ****** who is happy to arrange a callback, *** ***** has not yet to contact *** ****** in nearly two months. *** ****** can be reached via email at *******************

      Please reference Case# **********.

    • Initial Complaint

      Date:07/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a ** laptop for warranty repair (BXBY780301), but ** never returned it back to me .I followed up with HP with Case Number **********, and I was asked to wait, but NEVER any response till now.

      Business Response

      Date: 07/11/2025

      HP Escalations Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days. 
      Regards, *******

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against ******* regarding a defective product that is still under warranty and the unsatisfactory level of customer service I have received while trying to get this issue resolved. On February 1st, 2025, I purchased a brand new HP Laptop 15-fd0081wm (Product ID: *******#ABA, Serial Number: *********** through ******** online. The order number is 2000129-21225045. The laptop started crashing and showing repeated blue screen errors. I contacted ** support multiple times, followed all troubleshooting steps, but the issue persists. I was advised to take the laptop to a local technician and was ultimately referred to Best Buy's Geek Squad. Geek Squad informed me that I would need to pay out of pocket for any repair since I did not purchase the device from Best Buy, and HP should be handling the repair or replacement under warranty.After two failed support attempts, I was told to visit Geek Squad, who said ** must handle warranty repairsbut ** keeps redirecting me with no resolution. The product is under warranty, but *** received no repair, replacement, or ********* this point, I am extremely frustrated and dissatisfied. Ive spent valuable time going back and forth between ** support and local repair options, and yet Im still without a functioning laptop. This level of service and lack of accountability is unacceptable.I am requesting one of the following resolutions:A full replacement of the laptop at no cost, as it is still under the manufacturer warranty, OR A full refund of the purchase price.Replace the defective laptop at no cost or issue a full refund. Ive spent weeks trying to get help and no one is taking accountability. Thank you for your time and assistance in resolving this matter. I look forward to a prompt response and resolution.

      Business Response

      Date: 07/10/2025

      HP Escalations Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days. 
      Regards, *******

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a printer about 15 years ago. I signed up for Hp instant ink. I have paid every month since then for ink. I only remember getting ink 2 times from the company. The promise from the company was that by signing up for instant ink you would never run out of ink. The *** would automatically ship. In May of 2025 I ran out of ink. I e-mailed the company 2 times requesting ink. I go no response. So I contacted ****** to stop payment. Then I got several e-mails from instant ink asking for an update on payment. I replied to each explaining why I stopped payment. Then instant ink cut my printer off! Each time I tried to print my printer would direct me to a website. ******************************. I found a phone number at this website. I**************. I have called 3 times now. I have been promised repeatedly that my printer would be released but I still cannot print. Each time I call they try to sell me a new printer and more instant ink. I have given them all of my information MANY times and to multiple people. Still cannot print on MY printer.

      Business Response

      Date: 07/09/2025

      HP Instant Ink Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days.
      Regards, *******

    HP Incorporated is NOT a BBB Accredited Business.

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