Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

• 

  HP

  PO Box 5138 Lutherville Timonium, MD 21094-5138

• 

  Hewlett Packard

  420 Mountain Avenue P. O. Box 6 Murray Hill, NJ 07974

• 

  Hewlett Packard Company

  45 BARNWOOD CT FLORENCE, KY 41042-9110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HP ink cartrages are a scam. If you don't use their ink and take your card off of their system they will backdate payments. ******** subscription service.

  Business Response

  Date: 10/08/2025

  An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
  Regards, *******

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an HP printer and Technical Support had zero knowledge on how to help me set up the printer. I purchased a laptop and once again knowledge on how to set up the laptop was not there. I'm returning the laptop, I've kept the printer because it is a good printer. I don't appreciate the lack of knowledge from your Technical Support, it's unbelievable how little knowledge they had on your products. I had to call Best Buy Sales for someone to walk me through the set up on the printer and I don't know if it's even correctly done on my MacBook Air as I did that myself and I need to know if it's right in order to print and scan. Shame on you ** for using overseas customer support that lacks the knowledge and wherewithal along with the English language to help your consumers that trust you when they buy your product! I reached out to the CEO and I have heard nothing. If this Better Business Bureau complaint is ignored my next step will be the Attorney General's office and I will continue to communicate to every entity available until someone that has the knowledge to help me confirm the printer and my computer are set up correctly gives me a call. It makes me very sad that this email and concern to the BBB has to even take place.

  Business Response

  Date: 10/07/2025

  Customer already has an Escalated Case open and customer is working with an Executive Escalations Case Manager.  Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible in regards to active Escalated Case #**********.
  Regards,******.

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23971750
  
  I am rejecting this response because:
  
  The person in corporate escalations I had to actually call the police on and make a report of threatening behavior and harassment along with I had to make a formal complaint with the Attorney General's office so how far do you think the help that I need I will get from *****, the printer is going back I'm done with ** and one more email from ***** and my attorney will be involved . I need everyone to understand when you go to corporate escalations because Technical Support is unresponsive that your life will be made unbearable so do not do it please post this response.

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 10/15/2025

  ** management has been alerted to review this Case to investigate the customer's claims regarding the Case Managers and their interactions for further action. 
  Reference active Case **********.
  Regards, ******* 

  Customer Answer

  Date: 10/20/2025

   
  Complaint: 23971750
  
  I am rejecting this response because: The person that I have been working with was the most despicable human being Ive ever had to do business with, and I had to call the police on her and file. An attorney general complaint because she wasnt doing anything but being nasty. I returned all the products and I warned ** that if that horrible human ever sent me another email I was gonna file charges with the police department and they do have a report. The experience was the most despicable, unprofessional, incompetent, and ignorant communication I have ever dealt with in my life. If that was my employee, I would fire her so fast her head would spin
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have gone through troubleshooting time after time with **. And we have gone through 3 printers in the last 6months. They have made promises and commitments that they have not followed through on. They did not send a power cord and have continually sent printers that die. At this point of dealing with ** and their representatives we just want a brand new printer so we dont have to continue spend hours on the phone speaking with people who barely understand us and are repeating the same steps over and over again.

  Business Response

  Date: 10/07/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, ******.

• Initial Complaint

  Date:10/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to submit a formal complaint regarding my ******* Pack Extended Warranty purchase, which ** has failed to honor despite valid proof of purchase and an existing case record.* Product Description: BU W/K PHTM HP Spectre 14t-eu000 * Product Number: 7K635AV * Serial Number: ********** **Purchase Timeline*** On **August 6, 2024**, I purchased the above product.* On **August 14, 2024**, HP provided me with a $40 credit because the price of the laptop had dropped. At the same time, I purchased an ******* Pack Extended Warranty separately.* HP Support created **Case Number CAS-*******-Y8S6Z3** to document the price adjustment and the Care Pack purchase.* Shortly after, I received an official ******* Pack confirmation email stating that most Care Packs are automatically registered and that I would receive confirmation within two to three weeks.**Problem**Despite receiving that confirmation, my warranty information on the laptop remains incorrect. When I contacted ** Support, I was informed that there is **no history of my Care Pack purchase** in HPs system. I provided proof of purchase via my credit card statement and forwarded the Care Pack confirmation email, yet I was told there was nothing more that could be done.**Complaint**This response is unacceptable. ** has acknowledged the transaction (through a case number and price adjustment), charged me for the Care Pack, but has failed to deliver the product. This constitutes both a breach of contract and a failure to provide services I rightfully paid for.**Requested Resolution**I am requesting that ** immediately:1. ******* my warranty information and properly register the Care Pack to my HP Spectre 14t-eu000.2. Provide written confirmation of the Care Pack coverage, including start and end dates.3. Investigate why this case was not properly completed despite the documented history.

  Business Response

  Date: 10/06/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, ******.

• Initial Complaint

  Date:10/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My laptop has been broken for a month and a half despite buying their warranty entitle "HP 3 year *********** Next Bus Day Resp Onsite w/Accidental Damage Protection NB HW Supp". Every week is another promise of parts coming in and still nothing. I have escalated with them internally twice. The first "NA CRT Case Manager" returned my first phone call promising me an update with in two days, and nothing. Three emails, a phone call and voicemail with 0 response from their case manager over 10 days. Later I emailed their CEO's public email address and was put in contact with "Global Executive Escalations". A week and half later still no updates, "They are actively working on it, but no concrete timeline has been provided yet" 40+ days is not a reasonable timeline for a broken computer. I have asked multiple times to just refund my money and have been refused.

  Business Response

  Date: 10/06/2025

  HP appreciates the customer's feedback and acknowledges the customer's experience.  An HP Executive Escalations Case Manager is still currently working with the customer towards a resolution,reference active Executive Escalated Case **********.  Case Manager has been working daily with Technical Leads and Production Leads to provide an *** for customer's unit. Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible.
  Regards, ******* 

  Customer Answer

  Date: 10/06/2025

   
  Complaint: 23971242
  
  I am rejecting this response because: all their response does is confirm that after 40+ days they still have no ETA for parts. My Laptop is still broken and they have no idea when they may be able to fix it.
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 10/15/2025

  According to the notes in the Case ********** on 10/15/25, the Case Manager wrote to customer: "I wanted to let you know that the part required for your repair have shipped and are scheduled for delivery today, October 15th, between 9:15 AM and 11:15 AM. The shipment is being handled by FedEx"

  Regards, ******* 

• Initial Complaint

  Date:10/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** disabled my officejet printer after I canceled inkjet subscription. I was told by ** *** to purchase my own ink. I purchased ink for ****** printer still did not work network issue, unable to find on computer, unable to connect manually. Was online with *** for 95min trying multiple troubleshoot and still nothing. Printer worked perfect before I canceled subscription. I need a resolved to get a functioning printer that does not require my credit card to be on file to work.

  Business Response

  Date: 10/06/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to better address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, ******.

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a printing plan with ** and if I go over I get an alert of how many pages. I typically will be charmed about $1-$2 got every 10 pages over. I received an alert that ** was attempting to withdraw $86.50 from my card! They tried twice. I thought that this clearly must be a mistake! I've never paid more than $20 for extra printing. When I called, I was informed that I went over and printed 500 pages! I have been with Instant Ink for almost 6 years and I've never printed that many pages before. So I called and asked for assistance with this, a one time courtesy, if you will. And they wouldn't help me. I've paid them regularly for years and they simply stated that the do was to pay the full amount and called back to ask if there was anything they could do for me at that point. I told them this must be and mistake and I can't afford to pay that. Can I have an adjustment. Still no.

  Business Response

  Date: 10/06/2025

  An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
  Regards, *******

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a printer from ** about three years ago. It was supposed to be ink at a low price. They took it from my account monthly. I also had a warranty for a replacement printer. I never received ink or wasnt granted anything. Never could print and when I complained about the printer not working I wasnt granted anything change. I purchased another printer and I contacted them to tell them that I didnt know that it only print one page. They refused to work with me I have been with hp for over 20 years and now they are trying to charge me a cancellation feel and cut off all use of printing.

  Business Response

  Date: 10/03/2025

  An HP Escalated Case was opened for customer on 09/29/25.  The HP Case Manager attempted to contact the customer by email and phone but was unsuccessful.  Case was subsequently closed. 

  A new HP All-in-Plan Escalated Case ********** has been opened for customer and assigned to an AIP Case Manager to address the customer's concerns. The Customer should be contacted within 2-3 business days.

  Regards,*******

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE HAD MULTIPLE ISSUES WITH THIS HP IRINTER 9135 SERIES I BOUGHT. I MYSELF AND MY 80 YEAR OLD DAD WHO HAS CALLED IN MULTIPLE TIMES HAVE GOTTEN NOWHERE WITH YOUR SUPPORT. THEY KEEP US ON THE PHONE FOR SO FAR AT TOTAL OF 40 HOURS. I AM CURRENTLY ON HOLD WITH THEM AFTER TROUBLESHOOTING WITH THEM FOR TWO HOURS AND HAVE STILL NOT GOTTEN THE ISSUE RESOLVED. MY DAD HAS MYASTHENIA GRAVIS AND I AM PARTIALLY DEAF WHO JUST HAD COCHLEAR SURGERY RECENTLY. ALL WE ARE TRYING TO DO IS GET RID OF THE ** SCAN AND BE ABLE TO SCAN TO EMAIL WITHOUT HAVING TO TURN ON THE COMPUTER. I RECENTLY THREE DAYS AGO WENT OUT BOUGHT THE EXACT SAME PRINTER AND HAVE NO ISSUES. THE PRINTER IS ABSOLUTELY UNDER WARRANTY AND THEY REFUSE TO REPAIR OR SEND A REPLACEMENT. INSTEAD THEY KEEP TO DISABLED PEOPLE ON THE PHONE AND NO RESOLVE THE ISSUE. MY DADS VOCAL CORDS HAVE BEEN SO WORN OUT WITH ALL THE HOURS ON THE PHONE THAT IT WEAKENS HIS VIOCAL WORDS AND LOSES HIS VOICE AND ALL WE WANT IS HELP. I NEED THIS ISSUE RESOLVED PROMPTLY. THIS IS BEYOND RIDICULOUS

  Business Response

  Date: 10/03/2025

  Customer already has an Escalated Case open and an Escalation Case Manager has attempted contact by email and phone on 10/02/25.  Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible in regards to active Escalated Case #**********.
  Regards,******

  Customer Answer

  Date: 10/03/2025

   
  Complaint: 23960714
  
  I am rejecting this response because: they called my dad for some reason. They told him that we didn't have the ink cartridges when we HAD HP INK + AND REGULAR BRAND NEW HP CARTIRDGES AND THEY TOLD MY DAD THEY HAD TO SEND NEW ONES OR SOMETHING. ******* WE HAD THEM HERE. WHY DID THEY CALL MY DAD. NOW BOTH PRINTERS INCLUDING THE BRAND ******* I JUST BOUGHT DO NOT WORK. I WANT SOMEONE TO CALL ME THIS IS ABSOLUTELY RIDICULOUS AND UNACCEPTABLE. MY PHONE NUMBER IS ************
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 10/10/2025

  ** apologizes for the miscommunication and the mistake of calling customer's father instead of the customer. Both phone numbers were on the customer's HP profile, but Case Manager has been alerted to correct the mistake and update the customer's HP profile.  Case Manager sent out replacement HP OfficeJet Pro 9135e All-in-One Printer which was delivered Friday, 10/3/25 at 10:33 AM.

  Reference active Case **********.
  Regards, ******* 

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get in touch with hp support for over a week now and a case manager. everytime i call in i get put on hour long hold then the phone disconnects. my computer is brand new and im also trying to correct the warranty date and thats becoming impossible. im getting tired of the run around my computer is witin 30 days of purchase and already its failing on me. i then call corporate number and press 0 for operator and the agent tells me hes transferring to desktop case manager... they keep lying and transfering to tech support and they do not answer the phone i been on hold for an hour again i dont know whats wrong with your support but it needs to be fixed asap. i need this computer replaced.

  Business Response

  Date: 10/03/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, ******.