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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,363 total complaints in the last 3 years.
    • 864 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 4 years ago **************** purchased a Hp printer in which came with a complimentary 6 months trail to try out the instant ink program. A card number must be provided in order to activate this free trail. Before the complimentary trail was up **************** called ** as instructed and canceled his trial at least he thought. He was informed by the ** representative that his trail was canceled and was there anything else that he needed assistance. **************** did ask for a cancellation number and was told that ** does not give out any cancellation numbers, but not to worry and assured that his free trail was successfully canceled in which he would not be charged at all. About a month ago in August of 2022, **************** was having issues with his printer and called ** technical assistance department for some assistance. That is when the representative at ** stated to **************** that he is still enrolled in the HP instant ink program. **************** immediately reported this shocking news to the highest level at **. **************** asked for a full refund because he did exactly what he was told to do by ** and definitely canceled before the trail expired. ** manager immediately denied any wrongdoing and immediately denied any refund at all without doing any proper investigation at all. **************** has exhausted every attempt into trying to get ** to do the right thing and to get a full refund and ** is completely refusing to provide any refund at all. Before legal action is taken very soon this will be my last attempt into getting ** to provide a full refund. **************** has also informed ** executives on numerous occasions to immediately cancel his instant ink subscription and they have refused. These are some very serious unlawful charges which consist of fraud, consumer law violations and much more because **************** does not give any consent to ** to charge anything on his card and ** as of today has continued to do so.

      Business Response

      Date: 09/27/2022

      HP apologizes for the issues *************************** encountered with HP OfficeJet **** All-in-One Printer (s/n TH7B64H14M). HP offered **************** of $50 e-gift card to use on HP.com. However, that offer was declined. HP will not be offering any further compensation.

      Customer Answer

      Date: 09/28/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      For the record this $50 dollars that HP continues to offer me has absolutely nothing to do with this case. This case is clear as day fraud charges and the unlawful actions that HP continues to conduct as of today. I will not be entertaining this $50 dollars compensation because it has absolutely nothing to do with this case at hand. I demand for HP to provide a full refund and failure to do so will result in immediate charges to be filed in Federal Court. All HP had to do from day one was to do the right thing and that was a full refund because I canceled this instant ink subscription 4 years ago and to this day they continue to charge me. I have asked them to immediately cancel this subscription once again months ago and they completely refuse to cancel my subscription basically conducting fraud because I do not consent for HP to continue to charge my credit card. They are fully aware of what I have asked for, but they are intentionally violating the law and these serious charges will be exposed in Federal Court. If you think that I am playing any games at all continue to play games with me and you will be receiving a summons to appear in court really soon. HP has definitely lost and customer for life and I will for sure be telling everyone on all social media platforms on how horrible they are and how horrible they treat their customers. If a customer did his part and cancelled when he was supposed to I do not understand why HP cannot just provide a full refund.

      Business Response

      Date: 10/04/2022

      HP will not be providing any compensation other that the $50 e-gift card that was offered.

      Customer Answer

      Date: 10/07/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      It's very apparent that the individuals at HP are incompetent and do not understand the English language at all. This is the last time that I will be stating this information. The $50 dollar gift card that HP continues to try to issue has nothing to do with this current issue at all. This $50 dollar gift card was originally offered for bad customer service. This issue here is the complete violations of the law that HP has conducted and continues to conduct as of today. This case is not going anywhere at all even if there is no resolution through the Better Business Bureau just know that charges will be filed in the appropriate court. As of today, 10/7/2022 HP is in violation of the law, has committed fraud and continues to unlawfully charge my credit card when I have stated to HP over 10 times to cancel my instant ink subscription something that should of been done 4 years ago. These are some very serious violations of the law and I will defend this until it is resolved. Hp can continue to play games with me and I can assure you once I'm court I will demand thousands and thousands of dollars. Hp needs to immediately provide a full refund in which should of been done already in addition to $5,000 for the violations of the law. I'm not going anywhere at all!!!!!!!

      Business Response

      Date: 10/20/2022

      As stated previously HP will only be offering the $50 E-Gift is **************** chooses to accept it.

      Customer Answer

      Date: 10/29/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      As I previously have stated that the $50 that Hp originally offered me was due to poor customer service. It has absolutely nothing to do with these unlawful actions. As of today, ** continues to be in breach of contract and continues to commit fraud in which these serious violations of the law will be notified to the States Attorney General. I will also be taking legal action against HP for their unlawful actions that HP has in fact committed. As of today, HP refuses to cancel my ink subscription in which should of been cancelled 4 years ago when I called. This case is absolutely not going anywhere at all. Thank you for your understanding!

      Business Response

      Date: 12/08/2022

      HP has offered to send **************** a full set of ink cartridges so he may resume using his printer without Instant Ink. HP will also cancel the Instant Ink as soon as **************** provides the requested information. HP will not be providing **************** with any refunds.

      Customer Answer

      Date: 12/14/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      ONCE AGAIN THE $50 DOLLAR HP GIFT CARD OR EVEN OFFERING NEW INK CARTRIDGES HAS ABSOLUTELY NOTHING TO DO CONCERNING HPS VIOLATION OF THE **** AS OF TODAY HP CONTINUES TO BE IN VIOLATION OF THE *** AND THIS CASE WILL CONTINUE TO BE PURSUED UNTIL A FULL REFUND IS PROVIDED. AS I STATED OVER 100 TIMES ALREADY THAT ORIGINALLY THE $50 DOLLAR HP GIFT CARD WAS OFFERED DUE TO HORRIBLE CUSTOMER SERVICE AND HAS NOTHING TO DO WITH THE HP INSTANT INK PROGRAM. FACTS ARE THAT **************** CANCELLED HIS INSTANT INK SUBSCRIPTION BEFORE THE FREE TRAIL ENDED AND HP HAS UN***FULLY CHARGED **************** FOR FOUR YEARS.

      CONCERNING HPS INSTANT INK SUBSCRIPTION **************** VERBALLY STATED TO HIS CASE MANAGER ****** ON THE ***** THE OTHER DAY IN WHICH THERE ARE ***** RECORDS AS EVIDENCE IF AND WHEN THIS HEADS TO COURT THAT **************** CLEARLY STATED TO ****** TO IMMEDIATELY CANCEL HIS INSTANT INK SUBSCRIPTION. IT WAS INFORMED THAT **************** CANCELED IT FOUR YEARS AGO SO IT SHOULD NOT HAVE EVEN BEEN OPENED TO BEGIN WITH. FURTHER **************** HAS SENT TO *****S TO CASE MANAGER ****** DEMANDING THAT SHE IMMEDIATELY CLOSE ****************** INSTANT INK SUBSCRIPTION ONCE AND FOR ALL AND HP AS OF TODAY HAS COMPLETELY REFUSED TO CLOSE THE ACCOUNT. SO FOR THE 100TH TIME AND BETTER BUSINESS BUREAU YOU ARE A WITNESS TO THIS HP NEEDS TO IMMEDIATELY CANCEL **************** INSTANT INK SUBSCRIPTION ONCE AND FOR ALL AND QUITE WITH ALL THE ***** AND HARASSMENT BEFORE YOU ARE ONCE AGAIN REPORTED TO THE FEDERAL TRADE COMMISSION AND THE CONSUMER PROTECTION AGENCY FOR YOUR CONTINUED UN***FUL ACTIONS.
      ALSO AS OF TODAY 12/14/2022, HP HAS SENT NUMEROUS HARASSING *****S CONCERNING MAKING A PAYMENT TO THE INSTANT INK SUBSCRIPTION. FOR THE RECORD **************** CANCELED FOUR YEARS AGO SO **************** OWES ZERO DOLLARS. NOT ONLY THAT **************** HAS ALSO SENT OUT SEVERAL *****S TO CASE MANAGER, ****** CONCERNING HPS CONSTANT HARASSMENT *****S CONCERNING THE INSTANT INK SUBSCRIPTION. THE ***** HAS BEEN MADE VERY CLEAR THAT HP NEEDS TO IMMEDIATELY CEASE AND DESIST ALL *****S CONCERNING THE INSTANT INK SUBSCRIPTION AND REGARDING ANY PAYMENTS. SO THIS IS HPS LAST WARNING TO CEASE AND DESIST ALL *****S CONCERNING THE INSTANT INK SUBSCRIPTION. ANY OTHER ***** THAT **************** RECEIVES MOVING FORWARD WILL BE CONSIDERED INTENTIONAL HARASSMENT AND CHARGES WILL IMMEDIATELY MOVE FORWARD IN THE APPROPRIATE COURT. THESE ARE SOME VERY MATTERS RHAT HP NEEDS TO IMMEDIATELY COMPLY WITH. HP HAS BEEN PUT ON OFFICIAL NOTICE TO CEASE AND DESIST ALL *****S REGARDING ANY PAYMENTS CONCERNING INSTANT INK SUBSCRIPTION AND TO CANCEL ****************** INSTANT INK SUBSCRIPTION WHICH HAS ALREADY BEEN DONE, BUT HP CONTINUES WITH THEIR UN***FUL ACTIONS. THANK YOU FOR YOUR UNDERSTANDING!!!!!

      Business Response

      Date: 12/16/2022

      No further offers will be made.

    HP Incorporated is NOT a BBB Accredited Business.

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