Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  3000 Hanover St MS1247 Palo Alto, CA 94304-1112

• 

  HP Incorporated

  7 Eagle Square Concord, NH 03301

• 

  HP Incorporated

  263 Tresser Blvd Stamford, CT 06901-3236

• 

  Hewlett-Packard Company - Sales & Support Office

  7100 Intermodal Rd Louisville, KY 40258

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Hewlett-Packard (HP) regarding the handling of a warranty repair for my HP laptop, as well as the extremely poor customer service I have received throughout the ********** mid-August 2025, my laptop suddenly stopped working. Since the device was still under warranty, I promptly contacted ** for assistance. ** sent me a shipping box with a ***** label to return the device to what I later learned was an incorrect repair facility address: *****************************************After two weeks of hearing nothing, I contacted ** to inquire about the repair status. I was told the laptop had been sent to the wrong location and was not being serviced. From there, I experienced an incredibly frustrating and unprofessional runaround between *** AI agents and live representatives. I have spent over five hours on the phone, contacting multiple departments and phone numbers, including:************** ************** I have been transferred between departments located in different regions (e.g., ********** and **********), asked repeatedly for the same personal information, and placed on lengthy holds without any clear updates. Despite multiple attempts, I have not received a meaningful response from *** repair department, and I am still without my ********* a college student, this ordeal has caused significant disruption to my academic work, personal stress, and wasted time. I expected far better service from a company of **'s stature. I believe ** has failed in honoring its warranty obligations and providing basic customer service.I am requesting the following resolution:Immediate return of my repaired laptop, or a replacement if repair is not possible.A formal apology from ***Reasonable compensation for the inconvenience and time lost due to HPs negligence.Please let me know if additional documentation is needed. I hope the BBB will assist in holding ** accountable for its lack of service and transparency.

  Business Response

  Date: 10/02/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, *******
  

• Initial Complaint

  Date:09/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charge you outrages prices for a product that does not work. The printer they sent does not print. They sent me ink. But the printer hasnt used any. They keep charging me. I tried to cancel but they want to charge me an additional $150. To cancel. It makes no sense. You cant use the printer unless its linked to a subscription. Its a complete scam. I hope it ends up in a class action lawsuit.

  Business Response

  Date: 10/02/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, ******.

• Initial Complaint

  Date:09/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a hp 2855e printer in September. I had an open case but they closed it. Ive got about *************************** the middle of the printer. It won't print. They took control of my computer and told me my internet speed is twice what the printer supports. Ive never heard of this. He even said I should call my internet provider and have my internet speed lowered. I got messed with. I talked to 5 different customer service people for four hours and my warranty was not honored. I was made to feel stupid. And my printer still doesn't work.

  Business Response

  Date: 10/01/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, ******.

• Initial Complaint

  Date:09/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ************* fire Core (wired) Mouse back in early 2024, don't remember exactly when, maybe march. At the beginning of the year the mouse wheel started having serious issues. I would scroll down and it would either not register it or after scrolling would go back up even with the wheel stopped. I contacted support repeatedly and received not a single response. I figured i had no choice but to live with it but now it is just infuriating. It has gotten even worse and is getting to the point of being un-usable. I figured I would give the BBB a shot before having to purchase a new one.

  Business Response

  Date: 10/01/2025

  ** appreciates the customer's feedback provided in this complaint.  Customer's HP profile does not include the ************* fire Core (wired) Mouse mentioned. If possible, ** requests that customer provide the Serial number and/or send a copy of the original receipt or proof of purchase for the mouse in question so that we can further assist with this issue.
  Regards,*******

  Customer Answer

  Date: 10/02/2025

   
  Complaint: 23951324
  
  I am rejecting this response because:  here is the S/N HE01309091HF2121
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 10/10/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, ******.

  Customer Answer

  Date: 10/17/2025

   
  Complaint: 23951324
  
  I am rejecting this response because:  After speaking with the agent he had me provide various pieces of information, then told me I needed to contact a specific department for HyperX. He already knew this was a ****** product so why was i being given the run around? He provided me with a number which when called only goes to Kingston technology which no longer owns ****** nor provides any support for its products. It seems I am being given the run-around.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 10/30/2025

  According to the notes in Case 5150033516, customer indicated in an email on 10/22/25 that the "issue was resolved."  Case was subsequently closed.

  Regards,*******

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Care Pack extended warranty for a laptop and this one is the convertible tablet style laptop where the screen flips all the way over to create a tablet. The hinge failed which caused screen to crack at about 1 year 10 months. I had bought the warranty extension and have one month approximately left. I used the Chat feature in product support to get help. The person on the chat claimed I had altered the computer therefore warranty was void...I was like excuse me, what??? I never altered the machine. Then he or she said the seller must have altered the machine......Costco???? Totally bogus claims, machine was never touched other than normal use. I have a printout of the chat. I almost can't believe how insulting the interaction was.

  Business Response

  Date: 10/01/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, ******.

• Initial Complaint

  Date:09/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is now the third complaint with ****** and *********. I may now have to take legal action because of the failure ** to rectify the issue and now have a major derogatory statement on my credit account. April 14th I received my laptop I ordered and was not satisfied with the product. I returned the item before the 30 days and was led to believe that my account was clear. About two months later I received a bill over 300 dollars stating that I owe a "restocking fee". This was never mentioned in my returning of the laptop, instead ** tried to sell me another one. I declined and ** stated that they received my computer. I have made several complaints to the BBB , and every time I get nothing from ** trying to resolve the issue, just another bill that keeps going up. ** needs to rectify this and clear that derogatory statement from my credit report, albeit the damage is now done. They can contact me via email or schedule a call.

  Business Response

  Date: 09/30/2025

  According to the notes in HP Order #H363115723, a return was issued back to customer under ********** on May 3rd, 2025 which included the restocking fee that was taken out of the total refund. ** is not aware of a separate restocking fee billed to the customer. ** requests that customer send a screenshot or copy of invoice for any separate restocking fee(s) sent by ***

  Regards,
  *******

• Initial Complaint

  Date:09/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an HP PRINTER AND COMPUTER for personal use on May 27th, 2023. I could never get my printer to communicate with my my computer or my WIFI. I literally spent hundreds of hours with their technician. I have been forced to pay $7.44/month for their automatic ink and paper. I attempted to cancel, but ** said I would have to pay about $150.00 to terminate it. I bought a Canon printer and paid a technician $200 to fix everything. I now have HP printers that I dont need. I would like to get ** to stop this monthly charge and give me a full refund for 28 months of $7.44. Please call me if you need clarification.

  Business Response

  Date: 09/30/2025

  An HP All-in-Plan (AIP) Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
  Regards,*******

• Initial Complaint

  Date:09/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint HP Instant Ink/All-In Plan To Whom It May Concern,I am filing a formal complaint against ** regarding your subscription-based ink program and the disabling of my printer.Since enrolling, I have experienced repeated service failures. Despite paying for monthly ink shipments, I have only received a fraction of what I paid for. My printer now remains locked in an error state, displaying that it is not connected to the internet, even though it worked perfectly before subscribing to your ********** is clear that ** is intentionally disabling customers devices to force upgrades and additional purchases. This practice is deceptive, unlawful, and places an undue burden on paying customers. By interfering with my equipment, ** has prevented me from receiving products I already paid for.I am demanding:1.A full refund of all payments made under this subscription program.2.Immediate cancellation of this subscription without penalty.3.Assurance that ** will not interfere with my personal computer or printer going forward.If this matter is not resolved promptly, I will escalate it by filing complaints with the **** BBB, Louisiana Attorney Generals Consumer Protection Division, and consider joining or initiating a class action lawsuit against ** for unfair and deceptive business practices.Sincerely,Addonnis ******

  Business Response

  Date: 09/30/2025

  A new Escalated Case ********** was already opened for the customer on 09/29/25 and assigned to an HP Executive Escalations Case Manager.   ** provided the Case Manager with the customers recent ******************** feedback.  Case Manager already attempted contact via email 09/29/25.
  Regards,*******

• Initial Complaint

  Date:09/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm making a complaint against **, when I should have done a long time ago, due to thier billing. I have a subscription with ** for my paper/ink/print and I chose the plan I want which is x100 a month, because right now that's all I can afford. Even though they usually forward info trying to get you to sign up for a more extreme amount of funds/amount. My issue is, last month, as I've done a few times before, I went over on my prints, which is suppsoe to be x100 a month, but I do not agree with the total ** have stated that I went over, where my payment went from $12 a month to $55 for my last payment. That's totally outrageous! I didn't believe it and I can't prove it. ** stated that I printed that much over the amount I'm allowed on my plan and I'm aware I went over, but I don't think there's any way I went that much over my allotted amount, where it would cost me $55. I'm not in school like I was 2-3 yrs ago, nor do I have a home business, so why or how would I use that amount in one month, Then I receive a email message from them on 9/25/25 stating that I was already reaching my limit, after they have just received that $55 a week or two previous this message. How is that possible? The thing is, because you're not signed up with their larger monthly plans, I believe they are taking advantage of my prints and charging me more than they should be, because I can't prove it otherwise. How have I already reach the allotted amount of my plan of x100 pages in a few days? How? Yet, you can't reach them. There's no email you can reach out to them. I also searched the web for their phone numbers, but couldn't locate any. The only thing you can do is to try and get answers, I tried. I need to know what's happening to my print counts? Why are they going much high than I would think it will be? And why are they hiding from the customers, where we can't reach them? Why is it so hard to reach **, yet its not hard for you to take our money? I need answers.

  Business Response

  Date: 09/29/2025

  An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
  Regards, *******

  Customer Answer

  Date: 09/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, and will await to be contected by ** to resolve the matter.
  
  Sincerely,
  
  ***** ****-****

• Initial Complaint

  Date:09/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding HP Instant Ink. I never provided credit card information for the Instant Ink signup, but now my printer has been rendered unusable unless I pay for non-Instant Ink cartridges. I offered that ** could bill me, but they refused to assist and disconnected multiple times.There was no prior notice that my printer would stop working without payment. I request that BBB investigate and help restore printer functionality without requiring credit card info.I also request that this complaint be made clear to the public to prevent other consumers from experiencing the same issue. I have all emails, screenshots, and case numbers attached to support my case.

  Business Response

  Date: 09/29/2025

  An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
  Regards, *******

  Customer Answer

  Date: 09/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********