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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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HP Incorporated has 72 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 363 Customer Reviews

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    Review Details

    • Alejandra H

      Date: 11/02/2022

      Warranty is not being honored. They told me the replacement was already being processed. I received an email indicating that I had to show Proof of Purchase and Serial Number photos. I wrote to them indicating that I didn't have proof of purchase and called customer service to let them know about this - they mentioned not to worry. That they understand that receipts can get lost. The order validation team contacted me and they said "serial # is not reported to be sold to anyone and from our records is still owned by a distributor." It seems to me that they are accusing me of stealing a monitor! It's incredible that they said this to me so I contacted customer service and they gave me the phone number of order validation and spoke to ******. Super rude and mean individual. He did not help me at all and didn't care that HP customer service told me that. He said " well they lied to you". He was not helpful and when I said I wanted this to be escalated to a higher up, he said he is the highest person in the department and cannot escalate. It's so fake! HP doesn't want to honor a warranty that is currently active. It also does not make any sense that the warranty is currently RUNNING but not sold to anyone? It makes zero sense.

    • Katie R

      Date: 11/01/2022

      I ordered a desktop for a Christmas present during their early Black Friday sales event. The order was confirmed with an estimated delivery date **** days later and my card was charged. Two days after purchasing, I received an email to say the order was cancelled due to incorrect pricing on the website making the purchase price much lower than they wanted to sell the computer for. After multiple phone calls with ****************, all I was able to obtain was an "I'm sorry you experienced this, but we will not honor that price. You can repurchase it for [a much higher price]."

      A quick ****** search and you can find MULTIPLE instances of other customers who have experienced this problem with HP over the years. So many that it appears to be more of HP's business practice than innocent typos on their website.

    • Susan C

      Date: 10/24/2022

      In 2 months, I couldn't get a computer delivered. They have a broken system of shipment with ****** I spent over 5 hours trying to get it delivered on the phone. I created a ***** account as they suggested to be notified of shipment status which also didn't work. After 2 months, I have purchased a different computer and am now pursuing a refund. On the phone, they will say you will get a refund with an email notice in 3 days. It doesn't happen.

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