Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  950 W Maude Ave Sunnyvale, CA 94085

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  HP Incorporated

  303 Second St #500 San Francisco, CA 94107-3639

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  HP

  PO Box 5138 Lutherville Timonium, MD 21094-5138

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  Hewlett Packard

  110 13575 Commerce Pkwy Richmond, BC V6V 2L1

Review Details

• Review fromRobert C

  Date: 04/11/2023

  1 star
  I just purchased an HP Laserjet M140we printer which was advertised to be compatible with my Linux operating system.Fact: 1. It does not work with Linux without an inordinate amount of trouble and then only occasionally.2. Although they advertise their products to be compatible, that's simply a lie. HP does not support any Linux products. (Their customer support is very smug about that fact.)3. Fortunately I have a friend who needs a windows printer I can give this piece of junk to I will never spend a cent on another HP product of any kind.

• Review fromAngela H

  Date: 04/07/2023

  1 star
  I sent my lap top in almost 2 months ago. The Case Manager "*******" ignored me for 3 weeks, stating he had an emergency. Everytime I call to get a replacement, they promise to send me to escalation where someone will call me in ***** hours. They never do. Everytime I am sent to a supervisor, HP hangs up on me. ******* told me 3 days ago he is waiting on an upgrade approval and will call me back in ***** hours. That has not happened. I have an active call log on who I have spoken with and when. At this point they are holding my lap top that I NEED for work, hostage. I am extremely frustrated and upset. I will never ever do business with them or purchase their products again. This is a nightmare!!!!

• Review fromSonia B

  Date: 04/05/2023

  1 star
  I have had nothing but issues with not more than 1 year HP Envy Inspire ****e which cost $325 direct from Hp. The issues that popped up are "Photo tray is blocked " and this is and has stopped my system from printing.The tray itself is in working order, I have never printed a photo nor used the photo paper tray option, however the system has no paper jams. I spent 4 and half hours with hp support to go through switching it off on and reseting the system updated the drivers did everything possible on camera view with the support rep to be told i am out of warranty when i screamed high and low and said this is the 3rd printer I have purchased within 2 years, this printer has got a hp support tech extension care package, this printer amongst all my laptops right down to desk top i have purchased through yourselves here and your here to tell me that a printer wont last past 12 months when there has been no issue other than your system glitch of a myster "photo tray is blocked"....I said I wanted a replacement, the assistant on ** stated that i had a claim that they would replace my printer and went through the process of paying the $1 caladeral fee. I am now a week into waiting for some kind of confirmation that they had shipped it and printer is on its way = today i received an email from tech support if there is anything they can do and if we sorted out my issues which I found odd. I find out after calling them that they had not processed the printer and I have to scream H*** to get a replacement after spending so much money on a printer and the care package every year with Hp.I am very much dissapointed, I am wating on a resolution for them to replace this printer and hoping that they come to the party and ship a new one out as per my first reach out to their support team.I am disgusted that such a large corporation can fool customers with Hp Insta ink, with printers that die in less than 12 months when we have invested so much money into printers.

• Review fromLARRY H

  Date: 04/04/2023

  1 star
  The customer service of this company stinks....they give you a number to call...and you can't reach anyone who either speaks good english or disconnects you or doesn't answer....terrible experience.and have wasted hours on this...*********************

• Review fromSusan G

  Date: 03/29/2023

  1 star
  Hp instant ink. Warning !!!! This is a rip off I wanted to cancel my hp instant ink subscription and had months worth of ink left over. I paid for that ink and am getting ready to buy a new printer because the ** printer i have is so bad. The minute i called to cancel i was told the ink in my printer would no longer work, because they were a service and not a product. Clearly I am paying for a physical product, Ink.. for my printer not a service. The printer is my printer bought and paid for. The service would be them sending out the ink, not the ink itself. They also immediately sent me a notice that i would receive more ink that I would have to pay for but not be able to use. This morning I was unable to use the ink in my printer that I had paid for. This clearly must be illegal.

• Review fromEinar E

  Date: 03/25/2023

  1 star
  HP **** printer is a product you should not purchase. Threatening customers do not work very well. I am going to throw out this piece of s*** printer and buy a non HP unit. I have never experienced such a poor product, coupled with this arrogant invasive attitude pestering us to buy your s***** ink for an exorbitant price.HP is sending emails telling me to throw out the ink and buy HP ink. Now the printer is not printing correct, although test page is 100% ok. I am sure you interfere in the printer file. I have had many printers and do not need to be yold how to operate, but this POS has never worked correctly.

• Review fromNathaniel C

  Date: 03/24/2023

  4 stars
  ** "wireless printer won't work and the companies not knowledgeable about how to fix it . Sales assured me when I purchased the product it worked wirelessly with my Apple products, I later found out doing my own research that wireless printing and other components of the printer were optional. I needed the additional hardware.. Unfortunately, after a 3 weeks of product support both by phone by camera and by them taking over my computer weve been unable to get the printer to work correctly. that the ** product support doesnt know how to work with their own products nor do they know enough about their own products to give you proper information. I contacted Apple because the Hewlett-Packard product service person said it was all due to Apple's iCloud and their security mechanisms. Apple of course does not support Hewlett-Packard equipment but agreed graciously to help me within ***** minutes they told me there was no security issue and that the printer was not set up correctly. Hp Color ******************** MFP M480f is still not working. but they closed the case after part of it worked. Trying to reach proper support is also an exercise in futility. I've even sent a letter to the board of ** and have yet to receive a response or help.

• Review fromDebbie S

  Date: 03/23/2023

  1 star
  Ordered new HP Pavilion 3/7/23. Arrived 3/20/23 - Shut down due to cooling fan not functioning properly 3/22/23. Have been on hold for customer service 3 times in the last 24 hours just trying to get approval for a return/refund. Hung up on once, Held for another 1 hrs 30 min. Was assured I would get a call back on 3/23. NO ONE Called back. I am currently on hold yet again to try and get a return label for a non-functioning BRAND NEW laptop.I will never buy, recommend, anything HP again. This is NO WAY to run a business. Second computer purchased in 2 years that has had hardware issues and dealing with customer service reps in ***** is an absolute J-O-K-E

• Review fromMoshe S

  Date: 03/22/2023

  1 star
  They have terible software skills its sososososo coplicated to get a simple scan done. and i am very tech savy dont buy

• Review fromWalt M

  Date: 03/16/2023

  1 star
  Regarding HP Instant ink, avoid that like the plague. Several years ago I subscribed to this service, got one cartridge, all seemed well. After a while I was getting bills but no cartridges. I discontinued the service after having a discussion about no cartridgeswith HP. Sometime after that they locked my printer. This was at least 3 years ago..Ive put in new cartridges, printer is still locked. I went through the process of reaffirming my account was discontinued, had a discussion with customer service ( again) about this subscription. Printer still locked.Now my printer is old and is not worth buying another set of cartridges to have it still locked. But I object to HP having remote control over any of my machines. That kind of control/ denial shouldnt exist. Ill probably pursue this issue to small claims court so I can get an actual in person accounting as to why they are holding my printer hostage. If they wont unlock the printer, Id like them to explain why. Should be interesting.