Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HP Incorporated has 72 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

• 

  Hewlett-Packard Financial Operations

  585 South Blvd East Mail Stop 1A Pontiac, MI 48341

• 

  Hewlett-Packard

  430 Mall Blvd Savannah, GA 31406-4801

• 

  Hewlett Packard

  P. O. Box 281474 Atlanta, GA 30384-1474

Review Details

• Review fromLeslie L

  Date: 05/18/2023

  1 star
  Security and Privacy compromised!!!!!I purchased a smart printer. Had troubles hooking it up. Called HP. I was transferred to the computer repair section of the company due to my 10yr old Mac. Repairs made, printer now works.I was called three weeks later stating the program they used did not work on my computer. They wanted to refund my money. With much distress, I opened my banking page so they could refund my money-and I was suppose to see this. WELL, MY SCREEN WENT BLACK. WHEN I DID SEE MY SCREEN, HP OR A SCAM COMPANY TRIED TO TRANSFER $30K FROM MY SAVING TO CHECKING. I IMMEDIATELY UNPLUGGED MY COMPUTER. MONEY WAS SAVED.DO NOT WORK WITH HP. THEIR SYSTEMS ARE NOT SECURE/PROTECTED.TO DATE, THE ESCALATION DEPARTMENT HAS NOT TALKED TO ME.DO NOT WORK WITH HP OVER THE ***** FOR ANY ISSUE YOU MAY HAVE.Respectfully,LAL

• Review fromBrenda G

  Date: 05/16/2023

  1 star
  Worst printer I ever bought.Cheap to buy but they get you on the ink.Lousy support. Never buy another HP product

• Review fromJudy C

  Date: 05/10/2023

  1 star
  Do not order from their website. They promise shipping in 3-5 days but then it takes weeks to build a basic laptop. Then they wont let you cancel even if it hasnt shipped yet. Horrible customer service.

• Review fromLea B

  Date: 05/08/2023

  1 star
  Misleading, when I purchased a printer and tried to get support setting it up I somehow ended up with an Instant Ink account. I cancelled the account on-line and was still billed through my credit card. Called into one of their agents to cancel and was told it was done, then a month later was charged again. Tried to use on-line Chat, no response.

• Review fromBrad B

  Date: 05/04/2023

  1 star
  The HP Instant Ink program is a scam. Worst monthly subscription I've ever used.The instant ink cartridges are coded separately so the printer has to be connected to HP's services and confirm you are enrolled in instant ink before it will use them. Except my printers are always disconnecting from HP's services. Once a month I find myself doing a factory reset to get them reconnected and re-enrolled to use ink I already paid for. This month, after two years of this mess, the enrollment service is broken so I can't fix my printer at all.I called customer service to cancel my now-useless ********************** ink subscription. I was repeatedly clear that I just want to cancel, I've wasted too much time and money already. Their "cancellation" script was nothing but relentless upsells - I finally hung up and tried to cancel online. Their website won't load at all on my phone. From my laptop I was finally able to cancel - I hope. We'll see what happens at the end of the month.

• Review fromAna R

  Date: 04/28/2023

  1 star
  Awful customer service, calls being taken on *************** by people who treat you like a child!! I just received a damaged printer by ****** with a big hole on the box that broke the paper tray. There is no way to initiate the claim on the website, so you have to call. HP customer service had me on the phone for 28 minutes to tell me that they will analyze the case as they get the printer back and THEN (if approved) they will ship me another one. So far I have not received a return label to ship it back, so who knows for how long I'll be waiting to get it! After I made myself clear on how much dissatisfied I was with all this, the representative ****** (of course this is not her real name) hung up on me. Never ever buying again from them!

• Review fromnichol S

  Date: 04/26/2023

  1 star
  I purchased my laptop and then noticed a small crack immediately. My product is under warranty. I have called several times and emailed twice regarding the issue. I haven't ever gotten anyone on the phone and no one has ever responded to my emails. All U want is a replacement.

• Review fromJohn S

  Date: 04/23/2023

  1 star
  .99 or 749.99I purchased an officejet 901 printer on 4/18/2023. I logged on HP support to get help with installation. Everything went OK until I got to the software download and I was told that I would receive a call concerning the download. **** called me and said he was unable to download my printer driver because I did not have a firewall and malware and ransomware would need to be prevented. I believed that he was an HP employee as he never hinted that I was talking to a third party so I trusted him. He said that he would install the required software and I could choose $549.99 for 3 years or $749.99 for 5 years, I told him I had Norton antivirus and asked if this was available through them. He replied that it was not. I was in a hurry because I had a large print job to do and had already spent 3 hours trying to get the printer installed so I said to go ahead. I later checked and found that I could add these features to my Norton account for $99 for the first year. So I paid $150 for a new computer and $586 dollars for the driver download. What a con job they did on me! By the way, the prices quoted to me were for "seniors", which led me to believe that we seniors who did not grow up in a cyber world would be easier to dupe so their services were targeted at us.

• Review fromTyler H

  Date: 04/17/2023

  1 star
  I purchased a new lap top from HP 3/22/21, a year later I was having issues with my computer, so they sent a replacement right away as I need my computer for work and school. I tried calling earlier in the month 4/7/23 and several times before that to get in touch with somebody in regard to my current issue with this lap top. Due to the issues I had to deal with and the mess that was created the rep extended the factory warrantly on 3/22/22 to 3/22/24. I have time stamped and documented conversations with your staff refusing to help. All they could offer me was a ***** credit and a repair that I would have to send my lap top out for. I can't be without my computer, this has gone too far, I even referenced the email chain conversation with the previous rep and the confirmation I was given. She told me when I asked to speak to her manager that her manager was just going to tell me the same thing. I own everything HP and have for years, after today I am thinking of leaving.

• Review fromSandra A

  Date: 04/15/2023

  1 star
  I purchased an hp Pavilion October 2022. From the get-go it didn't stay connected to my wi-fi but I kept being patient till January when it really started to lose connection often and then I would have trouble manually reconnecting. I took it to Staples in ******* ** and they cleaned it up and did some maintenance and told me it should now stay connected.. It did not.Then I called the hp support and talked to different people that I could hardly understand because of their accent. They told me some things to do, which I did. They said "now it should work". It didn't. Then on one of my six phone conversations the agent got in to my computer and did a bunch of maintenance things remotely. Said it should now work. It did not. Took it back to Staples and they sent it away to hp service. They had it for a few days, took it apart, and replaced the wi-fi board and did some other (of the same) maintenance things. It still did not stay connected. At one point in time I put the computer right next to the router and it still did not stay connected. I will mention that the computer sits right next to my printer that stays connected to my wi-fi and never loses connection. Staples sent it back to hp service again. They had it 10 days and said they could not find anything wrong with the computer. I am ********************************************************************************************************************************* I asked that hp replace the computer. I know from going on-line that they sell refurbished computers all the time. I want them to take mine back and they can do that, but I have requested a new computer and they will not satisfy me, the customer. Maybe you can help me get a refund for $559.99 or a new computer.