Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HP Incorporated has 72 locations, listed below.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

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  Hewlett Packard

  110 13575 Commerce Pkwy Richmond, BC V6V 2L1

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  Hewlett Packard

  150 13571 Commerce Pkwy Richmond, BC V6V 2R2

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  Hewlett Packard

  420 Mountain Avenue P. O. Box 6 Murray Hill, NJ 07974

Review Details

• Review fromRoy W

  Date: 06/21/2023

  1 star
  I purchased two ink cartridges from ** and before they arrived the printer for which they were bought TOTALLY DIED. It was a model that ** no longer makes or services, so I bought a new one. The new printer DOES NOT take the ink cartridges I had purchased so I wanted to return them for a refund. I went to the ** website and clicked on the **************** link but NOWHERE could I find any procedure by which I could return them nor could I find any phone number to call for ANY information. I then tried to initiate a "chat" with ****************, but NEVER got a response back. Moreover, they wanted to CHARGE ME A FEE for connecting. They are all too eager to take my money for their products but don't seem to give a hand about returning money to customers where there is a valid reason for doing so.

• Review fromStillWaiting I

  Date: 06/21/2023

  1 star
  Originally sent my laptop in for repair in March of this year. The estimated turnaround time was around 3 weeks, however, the date I'm supposed to have it back changes a day or two AFTER I'm supposed to have the laptop back. Needless to say, I still haven't seen my laptop even after 3 months. To make matters worse, according to the emails I'm receiving, they've made no progress on the repair. It's been difficult to get in contact with anyone who can help; one support representative even said they'd expedited the repair and I should get an email confirming that. Never received an email and the return date was pushed back again. I've been patient, but this is getting ridiculous.

• Review fromEdric B

  Date: 06/16/2023

  1 star
  Shipped laptop here to be repaired. Directions stated to include power supply.When laptop was returned, it was WITHOUT power supply.Then told it would be an additional week before I could receive a replacement.

• Review fromStillhere

  Date: 06/16/2023

  1 star
  Purchased an ALL-In-ONE pc from HP.com. Received it DOA. Contacted HP support and they told me I would need to send it in for repair. The turn around time originally was supposed to be a week. 1 day before it was to be sent back to me, i received another email that stated it was going to take 2 months. Seriously? I proceeded to contact HP support to get this remedied and kept getting the run around. They even put me on hold once and left me there for over an hour then disconnected the call. I finally demanded a refund. Now I await a check to be mailed to me. HArd to believe that a huge company like HP would treat customers this way. I will never buy another HP product ever again.

• Review fromMyra S

  Date: 06/15/2023

  1 star
  If you ever DO get your printer working, you can be assured it will NOT work the next time you try to print anything. I've had 2 HP laptops and printer. The first two worked well for 5 years. But after speaking with more than 7 people over a span of 6 business days it is still not working. Their "work around" is a USB cable ?? DO NOT PURCHASE HP or Buyers beware

• Review fromINDIGO H

  Date: 06/14/2023

  1 star
  Hp sold me an improper, faulty, non working computer. They refused a refund, and provided a failure of fixes, and waited til my warranty was over to offer refund for cash. Hps misleading business practices is bad news for all!!!

• Review fromRC H

  Date: 06/01/2023

  1 star
  My 3 month old laptop was having a battery problem. I ran the diagnostics on HP's web site and was told that it needed a replacement. I made an appointment at the service center the gave me, BEST BUY, and drove an hour to get there only to be told that HP wouldn't ship them the parts required but they could send it in and I should have it back in 6to 8 weeks.I said I couldn't be without it that long and what I should do, the answer was to buy a new computer, anything that wasn't HP as my story was just one in a long line, and thank you for not yelling at me. The person behind me was having the same problem.

• Review fromRobert M

  Date: 06/01/2023

  1 star
  HP is a terrible company with products that break down. Had problems with a laptop years ago and now a printer.**** never buy again.My recent experience: After only a few uses my printer could not connect to Wi-Fi. HP claims that their printers suddenly are not compatible with my router model. Wow, this was news to me, since my router works with everything else. After many wasted hours and frustration the problem remains. How could a so called top technology company not be able to connect many thousands of printers to Wi-Fi?

• Review fromRobyn s

  Date: 05/31/2023

  1 star
  Bought a HP laptop that has been inferior since I started using it, lagging, freezing, slow loading. Company has been misleading to say the least. The last straw was when I was told my issue could possibly be caused due to an older part (from the 90's) being installed to keep the costs of the product low. They've offered to fix it if I pay for the part even though my warranty is still in effect. Writing to corporate has fallen on deaf ears. Promised phone calls from HP escalation department have not been carried out. Even reaching out to ****** where it was purchased has been ignored. I would NOT recommend dealing with HP simply for the fact that they don't stand behind their product.

• Review fromChelsea W

  Date: 05/26/2023

  1 star
  HP takes advantage of not only customers, but employees. We are told to lie to customers about warranty, if your unit is over a year old, "It is an old unit we cannot provide assistance without payment." I have seen people charged $600 for a broken screen on a $400 laptop but I simply cannot do anything as it "is customer induced damage." The harassment we face from management is unbearable, let alone customers who have every right to be ******.