Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

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  Hewlett Packard Company

  4680 Parkway Drive Suite 100 Mason, OH 45040-9363

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  Hewlett-Packard Company - Sales & Support Office

  4600 commerce crossings Louisville, KY 40229

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  Hewlett-Packard

  430 Mall Blvd Savannah, GA 31406-4801

Review Details

• Review fromDoug M

  Date: 08/17/2023

  1 star
  I recently canceled my HP Instant Ink subscription. This was for a home printer that does not get used frequently. Last night, in preparation for a trip, I had a very important document to print. One page. Until I discovered HP had hijacked my printer. You may not print until you subscribe to HP Instant Ink. WHAT???? I paid many times over for that ink. I called your tech support. Override please if you have any interest in good customer service. Nope, nothing doing. It's all of $4.23 per month. And, you had the audacity to charge my credit card after I canceled and I still couldnt use my printer. This is about unscrupulous behavior and inconvenience you caused me rather than the money.It cost me $55 to replace the ink today, so I promptly called my credit card company and had them dispute every charge since the beginning of the year.Are you proud of this attitude your company has towards consumers? After googling how to get my printer to work after being hijacked by HP, low and behold, I am hardly the first person to be bamboozled by your company. Of course I will be posting negative reviews everywhere possible and will file complaint with BBB.

• Review fromSue L

  Date: 08/17/2023

  1 star
  One of the most frustrating experiences with printer software and ink. Printer software and interface is dominated by an ill-functioning app (ironically named HP Smart). Ink is offered via a subscription but if you cancel the company locks you out of the ink cartridges you paid for. So MEAN and environmentally unfriendly. How is this company still in business? Do they actually sit in board meetings and strategize how to make customers loathe them? They should offer classes on proven horrible business practices and sub-par software.

• Review fromWilliam N

  Date: 08/15/2023

  1 star
  Will never spend another dime on HP products until they remove all the c*** they make try and do with ink to use the printer. Have it in the software to make you unable to print in black and white if you are out of any of the color ink cartriges.

• Review fromArchie W

  Date: 08/14/2023

  1 star
  ** doesn't care about their customers! I purchased an ** Envy x360 15" on 08/03/2022. On 08/01/2023, my laptop wouldn't boot up when pressed the power button. I went on the ** website on 08/01/2023 for help. I entered my serial number, and the website kept directing me to purchase a service plan. I couldn't find a phone number, nor was I able to do a live chat. The website isn't user-friendly. It took me more than a week to get to a human. I finally did so by posting a message on FB. The ************ Manager gave me a link and a phone number. The phone number worked. However, because it took me so long to get to someone, I'm now being told that my laptop is out of warranty. I escalated the issue twice. After all of this frustration, I was offered a $25 coupon towards the purchase of another ** product. Thats an insult! My ****** and my **** lasted for years and still work. I will never purchase another ** product nor recommend anyone else buy one. The treatment you get rewarded with is subpar at best! Never ever making another ** product purchase!!!!

• Review fromReen B

  Date: 08/14/2023

  1 star
  My printer does not work properly!!! After the 6 month subscription, the company will not allow you to use the printer without keeping the subscription and stated that the printer can only be used on WiFi. I spent $100 for this printer and its useless. Dont buy from this company

• Review fromRick S

  Date: 08/10/2023

  1 star
  C*** company. Went to cancel a subscription for ink. Because it is just not worth it any longer. They tell us that the ink cartridges that we have will not work once the subscription is cancelled. We may print 1-2 pages a month. Have had the printer for 3+ years and have only replaced one cartridge. Now the ones that we have, that still have plenty of ink in them. Will not be able to work once the plan expires. Scam, thats all this is is a giant scam for the company to **** and pillage another customer

• Review fromTonya N

  Date: 08/07/2023

  5 stars
  When buying an ** printer I was offered a program where they will automatically send me ink. For this, I agreed and gave them my debit card number. My bank card was canceled due to fraud and this caused my automatic billing with Instant Ink to stop! I called them and spoke to 2 people that can barely speak English and was told that I had to update my card information. I explained to them that my bank card was stopped due to fraud and they still wouldn't let me use my printer. They stated that I had a billing coming out of my account from 7/21/23 of $12.71, I'm like lady I just got back to work after being off work for 3 months due to a severe asthma attack! I told her that after they get this payment to remove me from this janky a** plan. The ** rep responded by disabling my printer so I cannot use it. So, apparently, they have some kind of control over their ink cartridges and can stop them from working in your printer! Mind you I have several cartridges from these people and they not trying to give me my money back. I would clearly advise that no one subscribes to this service, they are here to take your money and monitor what you do on your printer. I'm not surprised if they are the reason for all the fraud that goes on in the world!

• Review fromJennifer H

  Date: 08/06/2023

  1 star
  I purchased a printer and from the very beginning had connectivity problems. I was always able to work through the problems and get it working again. As time went on, it stated getting worse until one day it quit completely. After requesting the warranty information through several calls to HP and several times with online chat, they will not give it to me. I am not down to 7 days left on my warranty and still do not have any info on how to file a claim. I tried one last time to day with the online chat. I was told we had to go through "maximum troubleshooting steps" before a warranty claim could be filed. I was on chat for an hour and a half working on a dead printer and still would not file a warranty claim. Absolutely disgusted! Will not but from HP again!

• Review fromJennifer C

  Date: 08/05/2023

  1 star
  Do not use HP ink subscription! They will charge you monthly and not send you ink. I called customer service because of course Im paying this subscription I rarely use my printer but when I need it even with subscription I have NO INK even tho Im paying for it!! I chatted with customer service giving them opportunity to make it right- being told I will send you out a black ink youll have in 2-3 business days ps 7+ business days later still no ink advised oh Ill give you one month off.. well Ive paid for over a year and certainly havent received the ink to cover it and now when I need to print I cant!! Do not waste your money! I think HP should have to pay the customers back for s******* them over for this FALSE ADVERTISING. Also so they dont have to fill ink much the tone on your color sudden is a lot lighter when you HP ink than before too. HP should have to reimburse everyone that has been taken advantage of on this service!

• Review fromBeverly B

  Date: 08/04/2023

  1 star
  I purchased a HP laptop through Amazon on 3/21/2023. From the get-go, I had issues with it. It didn't boot up consistently. I have been trying to start a Proofreading course, which is now on hold indefinitely. It got to the point of my spending half the day trying to start the laptop. I called tech support for HP, but the call was outsourced. I had a very difficult phone session with them, as there was a definite language barrier. I ended up booting the computer using "BIOS Recovery". I went to tech support at Staples and spent money I shouldn't have had to to get the computer fixed temporarily. Now I am back where I started with a computer that doesn't start unless it's in "recovery" mode. Amazon won't accept it back as it was sold through a third party. I am looking for a refund for the computer itself, the money I spent at Staples, and/or a new computer! Have emailed HP with the same requests.