Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HP Incorporated has 72 locations, listed below.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  950 W Maude Ave Sunnyvale, CA 94085

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  HP Incorporated

  303 Second St #500 San Francisco, CA 94107-3639

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  HP

  PO Box 5138 Lutherville Timonium, MD 21094-5138

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  Palm, Inc.

  3423 Southpark Pl # A Grove City, OH 43123-4828

Review Details

• Review fromLeslie D

  Date: 08/03/2023

  1 star
  Ill never buy another HP again. Switching to ****** or **** now. After being a loyal HP customer for 20 years, they wont take back the ***** they sold me that doesnt work in the first two months I bought it, and instead keep insisting I work with their customer service **** repeatedly. THE COMPUTER DOESNT WORK. TAKE IT BACK AND SEND ME A NEW ONE. Im not stupid. Ive owned multiple HP computers and not a single one Ive had before has a keyboard that randomly locks up constantly while youre using it. SO frustrating!

• Review fromJeff G

  Date: 08/02/2023

  1 star
  I enrolled in HP instant ink program. I canceled it because I wasn't using it and according to their website, you can pause or cancel anytime. What they don't tell you is that if you cancel, they hi-**** your printer and you can't use the ink you bought and must remove it and buy other ink that doesn't come through the subscription plan. This is not written anywhere and you only find out after you cancel and they wipe clean your former subscription. I will never use HP products again....EVER!

• Review fromDEBORAH R

  Date: 08/02/2023

  1 star
  When I bought my computer, I signed up for them to send ink so I would not run out. After 2 years and several phone calls, they charged my credit card monthly, and I have only received ink once. That was after a I complained a year ago that I never received ink. Now, they cut off my printer so I cannot print. I have been on the phone over an hour explaining, very simply, the following:"** has billed me every month for ink, but I have not received the ink. Now I have an email from ** stating my payment is late and due to that, they have somehow remotely, stopped my computer from being able to print on my ** printer. I have explained to the person on the line from ** that I deliberately stopped paying for ink, since I was not receiving the product. I actually had to go to Office Depot to get ink, because we ran out." If they don't come back on after the about 10th "2 min. wait", I'm hanging up and buying an actual good printer tomorrow. ** is the worst. As I see other reviews, I will emphasize do not sign up for "instant ink". But more importantly, do not buy the ** printer. There are many others that are a better quality.

• Review fromDaniel M

  Date: 08/01/2023

  2 stars
  When buying an HP printer I was offered a program where they will automatically send me ink. For this I agreed and gave them my creditcard number. Sometime later my wallet disappeared so I cancelled my credit cards. This caused my automatic billing to be interrupted. HP responded by disabling my printer so I cannot use it. When I complained about this I was told that was the policy. So I asked to be taken off the program and was told if I do that I will no longer be able to use my current ink cartridges because they will only be allowed to work if I am an active ink subscriber. I advise that no one subscribe to this service.

• Review fromL. W

  Date: 08/01/2023

  1 star
  I can't get a straight response from any of the customer service reps I've spoken to about selling back my large format printer. I've been directed to multiple websites and phone numbers but still can't get the support I'm seeking. I will not be shopping with HP again for any future business needs.

• Review fromDa B

  Date: 07/27/2023

  1 star
  I have three HP Officejet **** printers, that all take the 901 black and color ink cartridges. The cartridges disappeared in the the retail stores. Then, I find out that they re-numbered the ink cartridges that go to these printers but instead of $19.99 the price on the black cartridges is now over $27.00! The color is up just as much too, just for changing the cartridge number. This is outrageous to raise the prices this high.

• Review fromKristen P

  Date: 07/26/2023

  1 star
  This is a scam. They refuse to update the driver for my new $250 printer bought last year and they refuse to cancel Instant Ink. Ive canceled it almost monthly fighting with them this month about it because they still keep trying to take money from my bank account every month! It says pending cancellation in my account long-term. If also says I still owe delinquent monthly fees even though this has been canceled repeatedly for 9 months! While on the phone last week, they put me on hold for o er an hour!!!! Today, they circled me around never even giving me a human. It is a scam. A dollar a month adds up over time just like a little faucet drip can make a flood. This is 100% unacceptable. DO NOT SIGN UP FOR INSTANT INK!

• Review fromDeb K

  Date: 07/26/2023

  1 star
  Finally! I highly encourage everyone to NOT purchase from HP. They have terrible customer service & terrible repair service. It took 4 repairs to finally get a working laptop from HP and I had to buy another computer (from one of hp competitors) in the meantime because those 4 repairs took 5 MONTHS! I initially shipped my laptop to hp for a relatively minor issue, but each time, it kept coming back with a new problem. Every time I reached out to hp, they gave me the runaround, hung up on me, etc. It took reporting hp to Better Business Bureau to finally get things sorted out.

• Review fromCecile L

  Date: 07/24/2023

  1 star
  The new printers are a nightmare to install and customer service is incompetent. The ********************** Ink Program is a complete scam. They disable the use of 3rd party or refill ink on your printer. How is this allowed? How can you not choose which ink to use once you own your printer? I own mine, I get to make the decision. The sales practices at this place are so wrong.

• Review fromYuv B

  Date: 07/16/2023

  1 star
  They over price ink way too much. They have no buissness over me decisions like they forcefully update firmware on the printers so you can't use 3rd party ink cartridges also I had spend 100s of dollars on hp ink but now I can't use the ink becuse apparently it's too old. Stay away from hp printers.