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Business Profile

Computer Software

LeetCode

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leetcode charged me a subscription fee silently without any notice, and refused to provide a refund. I was charged for a service I don't need and cannot get money refund

    Business Response

    Date: 01/31/2023

    Business Response /* (1000, 5, 2023/01/19) */
    Customer contacted in and we provided full refund after explaining our refund and cancelation policy

  • Initial Complaint

    Date:01/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accidentally saved credit card to my account. However, I actually want to have a one time payment for a year plan. Because of the credit card in my account, I can't have a one time payment for a year plan. I contacted with customer service. However, ***** kept saying the credit card information was removed, but it's actually not!!!!! Please removed the credit card information in my account!!!! This issue was happened last week and can't be solved until now.

    Business Response

    Date: 01/31/2023

    Business Response /* (1000, 5, 2023/01/19) */
    Customer reached out with 2 support tickets. Each was replied to and confirmed we revamped their card from their account and *******

  • Initial Complaint

    Date:12/22/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got charged for the whole new year subscription without notifying me, I was not planning to renew my subscription due to a financial situation, with leaving my bank empty, this would be unacceptable, i am asking yo be refunded of the whole amount of $159, please help me with this ! Thank you

    Customer Answer

    Date: 12/24/2022

    The problem has been solved, and I got refunded from leetcode !

  • Initial Complaint

    Date:12/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one year subscription from leetcode in Dec. 2021. I was not made aware that my credit card information was saved in their system. Although I haven't used the site since the start of this year, the credit card was charged $159 for another year's subscription without any prior notice nor my consent on Dec 10, 2022. I emailed their customer service and requested a full refund plus removal of the card information, but I saw online the only way for situations like this to be resolved is by going through the BBB. I do not want these services, I am not and have not used this account in well over 6 months. My account id is: pixel_dey, and the invoice number is #xa8r4r4r

    Business Response

    Date: 12/14/2022

    Customer was explained cancellation policy and issued a full refund

    See Attachment/File: dochoa1225gmail.com .pdf

  • Initial Complaint

    Date:12/10/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leetcode charged me a whole year subscription fee($159) without any notification on 12/9/2022. I don't need their service any more, but they charged me without any notification. They have a strict no-refund policy which doesn't allow any refund.

    My leetcode username: ******
    Email:*********************************

    Business Response

    Date: 12/13/2022

    Consumer Response /* (2000, 6, 2022/12/13) */
    I want to close the complaint as I received refund from the leetcode.

  • Initial Complaint

    Date:12/10/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one year subscription from leetcode in Dec 2021. I was not made aware that my credit card information was saved in their system. Although I haven't used the site for over half a year, my credit card was charged $159 for another year's subscription without my consent on Dec 10, 2022. I emailed their customer service and requested a full refund plus removal of my card information, but so far I have not received any reply.

    Business Response

    Date: 12/16/2022

    Business Response /* (1000, 5, 2022/12/14) */
    Customer was explained cancellation policy and issued a full refund.


    Consumer Response /* (2000, 7, 2022/12/15) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    A full refund was issued.

  • Initial Complaint

    Date:12/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a 1-year subscription on November 29, 2021 and thought that it was only valid for 1 year. However, on November 29, 2022 I was charged $159 for auto-renew but I did not receive any prior notice or any reminders. I never agreed to participate in auto-renew, and it was never made clear to me that the subscription would auto-renew. I thought that I was only purchasing services for a limited amount of time. I cancelled my account the same day I was billed and I requested a refund from Leetcode but I have not heard back from the company yet. I would like a refund, my invoice number is #xa9c1n27

    Business Response

    Date: 12/05/2022

    Customer was explained cancellation policy and issued a full refund.

    See Attachment/File: *************************** .pdf

  • Initial Complaint

    Date:12/01/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one year subscription from leetcode in Nov. 2021. I was not made aware that my credit card information was saved in their system. Although I haven't used the site for over half a year, my credit card was charged $159 for another year's subscription without my consent on Nov. 29, 2022. I emailed their customer service and requested a full refund plus removal of my card information, but so far I have not received any reply.

    Business Response

    Date: 12/07/2022

    Business Response /* (1000, 5, 2022/12/05) */
    Customer was explained cancellation policy and issued a full refund


    Consumer Response /* (2000, 7, 2022/12/06) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:12/01/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for LeetCode ******* on November 25 2021 for one year. Then on 11/25/2022, LeetCode billed me for a second year. I immediately cancelled my subscription on the same day and contacted LeetCode to request a refund because I haven't used the service at all since the second charge. However LeetCode ignores my request. To be clear: I have been charged for one year of services starting 11/25/2022, even though I do not want those services. My account id is:****************, my invoice number is #********

    Business Response

    Date: 12/07/2022

    Business Response /* (1000, 5, 2022/12/05) */
    Customer was explained cancellation policy and issued a full refund


    Consumer Response /* (2000, 7, 2022/12/06) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $159 on 11/29/22 for a 1 year subscription that I do not intend to use. They should provide notice or provide at least a few days grace ****** for a whole year subscription. I would like a refund. Invoice #xapn63je Customer/Username: *********

    Business Response

    Date: 12/05/2022

    Customer was explained cancellation policy and issued a full refund.

    See Attachment/File: mavtekxyzgmail.com .pdf

LeetCode is NOT a BBB Accredited Business.

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