We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

LeetCode

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 103 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got charged for the whole new year subscription without notifying me, I was not planning to renew my subscription due to a financial situation, with leaving my bank empty, this would be unacceptable, i am asking yo be refunded of the whole amount of $159, please help me with this ! Thank you

    Customer Answer

    Date: 12/24/2022

    The problem has been solved, and I got refunded from leetcode !

  • Initial Complaint

    Date:12/10/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leetcode charged me a whole year subscription fee($159) without any notification on 12/9/2022. I don't need their service any more, but they charged me without any notification. They have a strict no-refund policy which doesn't allow any refund. My leetcode username: ****** Email:*********************************

    Business Response

    Date: 12/13/2022

    Consumer Response /* (2000, 6, 2022/12/13) */ I want to close the complaint as I received refund from the leetcode.

  • Initial Complaint

    Date:12/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one year subscription from leetcode in Dec. 2021. I was not made aware that my credit card information was saved in their system. Although I haven't used the site since the start of this year, the credit card was charged $159 for another year's subscription without any prior notice nor my consent on Dec 10, 2022. I emailed their customer service and requested a full refund plus removal of the card information, but I saw online the only way for situations like this to be resolved is by going through the BBB. I do not want these services, I am not and have not used this account in well over 6 months. My account id is: pixel_dey, and the invoice number is #xa8r4r4r

    Business Response

    Date: 12/14/2022

    Customer was explained cancellation policy and issued a full refund

    See Attachment/File: dochoa1225gmail.com .pdf

  • Initial Complaint

    Date:12/10/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one year subscription from leetcode in Dec 2021. I was not made aware that my credit card information was saved in their system. Although I haven't used the site for over half a year, my credit card was charged $159 for another year's subscription without my consent on Dec 10, 2022. I emailed their customer service and requested a full refund plus removal of my card information, but so far I have not received any reply.

    Business Response

    Date: 12/16/2022

    Business Response /* (1000, 5, 2022/12/14) */ Customer was explained cancellation policy and issued a full refund. Consumer Response /* (2000, 7, 2022/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) A full refund was issued.

  • Initial Complaint

    Date:12/01/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one year subscription from leetcode in Nov. 2021. I was not made aware that my credit card information was saved in their system. Although I haven't used the site for over half a year, my credit card was charged $159 for another year's subscription without my consent on Nov. 29, 2022. I emailed their customer service and requested a full refund plus removal of my card information, but so far I have not received any reply.

    Business Response

    Date: 12/07/2022

    Business Response /* (1000, 5, 2022/12/05) */ Customer was explained cancellation policy and issued a full refund Consumer Response /* (2000, 7, 2022/12/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:12/01/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for LeetCode ******* on November 25 2021 for one year. Then on 11/25/2022, LeetCode billed me for a second year. I immediately cancelled my subscription on the same day and contacted LeetCode to request a refund because I haven't used the service at all since the second charge. However LeetCode ignores my request. To be clear: I have been charged for one year of services starting 11/25/2022, even though I do not want those services. My account id is:****************, my invoice number is #********

    Business Response

    Date: 12/07/2022

    Business Response /* (1000, 5, 2022/12/05) */ Customer was explained cancellation policy and issued a full refund Consumer Response /* (2000, 7, 2022/12/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:12/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a 1-year subscription on November 29, 2021 and thought that it was only valid for 1 year. However, on November 29, 2022 I was charged $159 for auto-renew but I did not receive any prior notice or any reminders. I never agreed to participate in auto-renew, and it was never made clear to me that the subscription would auto-renew. I thought that I was only purchasing services for a limited amount of time. I cancelled my account the same day I was billed and I requested a refund from Leetcode but I have not heard back from the company yet. I would like a refund, my invoice number is #xa9c1n27

    Business Response

    Date: 12/05/2022

    Customer was explained cancellation policy and issued a full refund.

    See Attachment/File: *************************** .pdf

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $159 on 11/29/22 for a 1 year subscription that I do not intend to use. They should provide notice or provide at least a few days grace ****** for a whole year subscription. I would like a refund. Invoice #xapn63je Customer/Username: *********

    Business Response

    Date: 12/05/2022

    Customer was explained cancellation policy and issued a full refund.

    See Attachment/File: mavtekxyzgmail.com .pdf

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leetcode charged me a whole year subscription fee($159) without any notification on 11/29/2022. I don't need their service any more, but they charged me without any notification. They have a strict no-refund policy which doesn't allow any refund.

    Business Response

    Date: 12/07/2022

    Business Response /* (1000, 5, 2022/12/05) */ Customer was explained cancellation policy and issued a full refund. Consumer Response /* (2000, 7, 2022/12/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, my name is **** and I subscribed LeetCode last year for a special rate during Black Friday. This year I was automatically renewed by them without asking for my permission or any forms or advanced informing before they do this. What is even worse is that during the time they auto-renewed my service, they had an on-going Black Friday SALE for $129 per year, but they still charged me with the full price of $159. The invoice ID is #xarxwvp2, and they refused to provide a full refund even under the circumstance that I am not acknowledged. In this case, I think this is not reasonable and I request for a full refund. I do think their renew activity without asking permission is an offense to my right as a consumer. Thank you so much for your help.

    Business Response

    Date: 12/05/2022

    Hello,

    Thanks for your inquiry! Can you please provide your username and email address so we can address this issue and resolve it?

    Best,
    LC_Janell

    Customer Answer

    Date: 12/06/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    My username is alany9552 and email address is *******************

    Business Response

    Date: 12/12/2022


    Hello GE,

    Thanks for your reply!

    Please note: LeetCode's Cancellation and Refund Policy, described in our Terms of Service (***************************************), and agreed to at time of purchase:

    * You may cancel your current Premium subscription at any time from your Manage Subscription page, as described in this Support Article.
    * An active subscription must be canceled PRIOR to the subscription renewal date to avoid the next billing.
    * After cancellation, your current subscription remains active until the end of the current billing period and you will continue to have access to your subscription for the remainder of the current billing period (unless your access is suspended or terminated, as permitted). No further billing occurs once the current billing period ends.
    * All subscription fees paid are non-refundable. LeetCode does not offer prorated fees paid for a subscription terminated prior to the end of the current billing period.

    That said... we certainly understand people can fail to cancel their subscriptions as intended. To help with this situation. I can authorize a one-time exception, by refunding your full Annual Subscription amount ($159).

    I've gone ahead and processed this $159 refund amount... typically this completes within 3 days, but please allow up to 7 business days for this refund to reflect on your CC or bank statement.

    In addition, I've cancelled your unwanted annual premium subscription renewal, also removing your Premium access. You will no longer be charged for the Premium subscription unless you choose to resubscribe again in the future. At this time, your LeetCode account continues to benefit as a non-Premium user.

    I hope I've been able to resolve this request to your satisfaction. Should you have any further questions, please let us know.

    Thanks for being a LeetCode user!

    LC_Janell

LeetCode is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.