Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Computer Software

LeetCode

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Leetcode account was automatically renewed for an annual premium subscription without ANY prior notice via email, text, etc. for $159 on Nov 5th. Once I checked my credit card statement and noticed today (Nov. 9th), I canceled the subscription immediately but I cannot get a refund for the service that I have not even used. I am hoping**** can follow up with them to issue the full refund to me. My invoice number is #xps5cyns. Thank you.

    Business Response

    Date: 11/30/2022

    Business Response /* (1000, 5, 2022/11/11) */
    Hello ******,

    We apologize regarding any confusion on your subscription renewal and our policy mentioned at checkout.

    According to our Cancellation and Refund Policy displayed during the checkout process and on Terms of Service ****************************** the account owner must cancel a subscription before its renewal date to avoid the next billing.

    We are happy to look into your refund but would need to know your LeetCode username and email address?

    Looking forward to your reply!

    *********


    Consumer Response /* (3000, 7, 2022/11/16) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I would like to reply to their response and obtain a full refund before I accept their response. In response, I would like to say:

    Hello *********,

    I will keep the policy in mind for the future but would appreciate it if you could look into a full refund as I have not used the services at all for this billing period. My LeetCode username is ****** and my Leetcode email is**********************. Thank you.

    ******


    Business Response /* (4000, 9, 2022/11/21) */
    Hello ******,

    Thanks for your reply!

    According to our Cancellation and Refund Policy displayed during the checkout process and on Terms of Service ****************************** the account owner must cancel a subscription before its renewal date to avoid the next billing. And there is no refund for the subscription cancellation.

    However, as a one-time exception for our loyal customer, I've refunded the full $159.00 back to your original account. The refund might take from 5 to 10 business days to reflect on your bank account.

    In order to provide this refund for you, I have canceled the unwanted annual subscription in your account, which ends your account's premium service immediately, and your account will not be charged again until you re-subscribe to a new premium subscription.

    Please let me know if you have any questions.

    *********


    Consumer Response /* (2000, 11, 2022/11/29) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I do accept this resolution because I will be receiving a refund.

  • Initial Complaint

    Date:11/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought one year access to leetcode in November 2021 and the website made me think it's a one time payment but it secretly store my credit card information and charged me for auto renew on11/03/2022 without any email for reminder or auto renew information for this whole year. i have not logged in/ use it since May 2022 and i only logged in on 11/05/2022 to cancel the auto renew ongoing forward. Leetcode should explicitly let me know that it's storing my credit card and this is not one time but auto renewing through email and website payment page

    Business Response

    Date: 11/28/2022

    Business Response /* (1000, 5, 2022/11/11) */
    Customer contacted in and we explained Refund/Cancellation policy and issued refund in full.

LeetCode is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.