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Business Profile

Computer Software

LeetCode

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 104 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $159 on 10/6/22 for a subscription that I do not intend to use. They should really notify you ahead of time. Invoice *********. Please refund.

    Business Response

    Date: 10/25/2022

    Business Response /* (1000, 5, 2022/10/19) */ Reached out to user and explained refund policy and issued refund Consumer Response /* (2000, 7, 2022/10/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:10/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My leetcode account was being automatically renewed for an annual premium subscription without a prior notice (email or text or mail) for $159 on Oct 2nd. I cancelled the subscription on the same day but cannot get a refund for service that I have not even used. I am hoping BBB can follow up with them to issue the full refund to me. My invoice number is #********. Thank you.

    Business Response

    Date: 10/28/2022

    Business Response /* (1000, 5, 2022/10/13) */ Customer reached out to support and received a full refund.

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I participated in the Bring Leetcode ************** (Limited time offer, 09/14 - 09/27) promo event this year with ****** email address. My ********** provides two different *** email addresses associated with the same email account for ************************************************** I was not sure which of the address has more student participants ************** in the event, *****************, so I signed up for the promo event with both email addresses to check out, associated with two different Leetcode accounts. However, I have just found that the numbers of people pledged are the same under each of the two addresses. The Leetcode does not distinguish participants from******* addresses or from ******* addresses in the event. But the system does distinguish between two addresses during sign-up because I was charged twice $99 in the event. Therefore, I would like to cancel one ********* participation and get the refund payment for one of my accounts, because it is r***ndant, and I should not be counted twice in the pledge number. Meanwhile, if the number ends up >50 after 09/27, I will be charged twice at 99$, which is something I want to avoid. I wrote the email to cancel the ********* event participation payment under************** with the username****************************** on 09/21, and hoped it can get processed before the promo is activated after 09/27, but received no reply.

    Business Response

    Date: 10/06/2022

    Business Response /* (1000, 6, 2022/10/05) */ Thank you for reaching out! To help us proceed with this request, would you please provide me with your username and associated email address? The one provided on here is not showing any accounts. Best, ********* Consumer Response /* (2000, 7, 2022/10/05) */ Hi, I was contacted by the LeetCode and the case was been fully resolved on Sept 29th. Thank you!

  • Initial Complaint

    Date:09/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I was charged $99 on the 26th of September for an entire year( without any notice/warning.). And I canceled the subscription immediately since I was not using the service and do not intend to use it further. I asked for a refund. Leetcode is not replying to me and hence would really like you to follow up with them for me.

    Business Response

    Date: 10/27/2022

    Business Response /* (1000, 5, 2022/10/05) */ Customer contacted in and we replied back within 24 business hours issuing a refund and explaining refund policy.

  • Initial Complaint

    Date:09/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, Last year I subscribed to leetCode's 1 year premium subscription as I was looking for a new job and wanted to improve my technical skills. Last month when I saw my credit card statement, I see that the subscription has been renewed. So I contacted leet code and informed them that I did not intend to renew the subscription and that I have not used any of the premium features of the account since the automatic renewal. Leet code has still refused to refund my money. Leetcode should not be using an auto renew subscription by default. Leetcode should not be relying on customers forgetting to cancel their subscription to make money. Customers will automatically renew if what leet code offers is that good. The amount I was charged (automatically) is $ 159.00 on 6th July 2022. The email id associated with my account at leet code is *******************

    Business Response

    Date: 10/19/2022

    Business Response /* (1000, 5, 2022/10/04) */ Customer contacted in, we sent follow up and granted full refund and explained refund policy.

  • Initial Complaint

    Date:09/15/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, Without any former notice, I was charged $99 on Sep 15th for an entire year. I canceled my membership the same day since I have not used it for several months and have no plan to use it in the future. INVOICE No:*********** Please refund. Thanks!

    Business Response

    Date: 09/29/2022

    Business Response /* (1000, 5, 2022/09/22) */ customer contacted in but has not confirmed reply yet for a refund. Consumer Response /* (2000, 7, 2022/09/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:09/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    LC just billed me for another year of service which I have no intention of using, I have canceled the subscription but the billing remains and my credit card still got charged. I would like LC to refund me the money for the service.

    Business Response

    Date: 10/06/2022

    Business Response /* (1000, 5, 2022/09/13) */ Customer reached out to support and was refunded in full after policy explanation.

  • Initial Complaint

    Date:09/09/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have NOT been using Leetcode for this YEAR! And today I was charged for an additional year of subscription for $159 without any former reminder/notice and without my permission! Please refund my $159 back! Date of transaction: 09/08/2022 INVOICE ID: #********

    Business Response

    Date: 09/14/2022

    Business Response /* (1000, 5, 2022/09/13) */ Customer reached out to support and was provided a full refund after policy explanation.

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I was charged $159 on 29th August for an entire year. I cancelled my membership the same day and since I was not using the service and do not intend to use it further, asked for a refund. Leetcode is not replying to me and hence would really like you to follow up with them for me.

    Business Response

    Date: 09/08/2022

    Business Response /* (1000, 5, 2022/09/02) */ Refund was issued in a support ticket attached. Consumer Response /* (2000, 7, 2022/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:08/14/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have NOT been using leetcode for months and today I saw I was charged for an additional year of $159.00 without any notice/warning. Without my permission, it is a big amount to pay for a service that I do NOT intend to use. Please refund back. I have written email to the customer service but haven't heard back yet. Date of transaction: 08/14/2022 INVOICE #********

    Business Response

    Date: 08/24/2022

    Business Response /* (1000, 5, 2022/08/16) */ Contacted customer and issued a full refund and explained Refund Policy and Terms of Service Consumer Response /* (2000, 7, 2022/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) received refund so closing this case.

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