Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding LeetCode's refusal to refund charges for an unused Premium subscription, and their failure to engage substantively with two written refund requests.Background:- I was charged approximately $35/month on a Premium subscription from November 2024 to April 2026, totalling approximately $595 across roughly 17 monthly transactions, paid via Revolut.- The account in question has had no usage during this entire period (apart from the first few weeks of subscription). LeetCode's own activity logs will confirm this.- I hold a separate, active, paid Premium subscription on a different LeetCode account. I am not disputing or seeking to cancel that account. This makes clear that the disputed account is a genuinely duplicate, unused subscription, not an attempt to avoid paying for a service I benefited from.- I have been dealing with significant health issues during this period, which materially affected my ability to monitor recurring payments. I only discovered the charges recently when reviewing my payment history.Attempts to resolve directly with LeetCode:- I contacted LeetCode Support twice requesting a refund and explaining the circumstances, including the existence of my active paid account.- Both responses were templated retention emails listing the benefits of Premium and asking me to reconsider cancelling. Neither response addressed the refund request itself.- Effectively, LeetCode has refused to engage with the request rather than issuing a clear refusal.What I am requesting:A full or substantial partial refund of the charges on the unused account, reflecting the complete non-usage of the service and the existence of my separate active paid subscription.I am happy to provide the email chain, transaction history, and proof of zero account activity on request.

  Business Response

  Date: 05/08/2026

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

  On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk). We strongly advise and encourage you to continue the communication via the REMOVEDplatform so we can best support you, and until your complaint gets resolved.

  Thank you for understanding, and we apologize again for any inconvenience.

  
  Best Regards,
  The LeetCode Team.

• Initial Complaint

  Date:04/03/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to leetcode for one month. I noticed about 6 months ago it was recurring and tried to cancel. I couldn't get into my account and their password reset options were not working. I would like a refund for the remaining usage. They gave one month of refund, but I would like 5 more.

  Business Response

  Date: 04/12/2026

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

  On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk). We strongly advise and encourage you to continue the communication via the REMOVEDplatform so we can best support you, and until your complaint gets resolved.

  Thank you for understanding, and we apologize again for any inconvenience.

  
  Best Regards,
  The LeetCode Team.

• Initial Complaint

  Date:04/02/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up an account with REMOVEDfor a year. I haven't used the account for a while because it wasn't very useful. Yesterday they charged me another annual fee. When I tried to contact them to explain to them that I didn't approve of them charging my credit card another $159, they immediately sent me a response back hiding behind their terms and conditions agreement which I obviously didn't know anything about. A sensible thing would do to at least have a human look at it and make a decision based on the merit. I have not used their site at all so it doesn't make sense to be charging me another annual fee.

  Business Response

  Date: 04/12/2026

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

  On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the REMOVEDplatform so we can best support you.

  Thank you for understanding, and we apologize again for any inconvenience.
  
  Best Regards,
  The LeetCode Team.

• Initial Complaint

  Date:03/30/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27, 2026, I received an unwanted $159.00 auto-renewal charge for a LeetCode subscription. I received no prior notification or reminder. I did not intend to renew and have not used the premium features.This violates Mastercard payment processing rules (attached) and California's Automatic Renewal Law (Bus. & Prof. REMOVED). LeetCode operates in REMOVEDand is legally required to send a written notice 15 to 45 days before an annual subscription renews. REMOVEDalso requires an electronic reminder 7 to 30 days prior to billing. LeetCode failed to provide these mandatory reminders, violating state law and merchant agreements, and depriving me of my right to cancel before the charge.Attempts to Resolve:I submitted a support ticket on March 27, 2026 (Ticket #REMOVED). They sent an initial reply asking me to reconsider canceling but have not issued the refund or provided further support as of March 30, 2026. Because the business has failed to resolve this through standard channels, I am escalating it here.Desired Resolution:I seek an immediate full refund of $159.00 to my original payment method and confirmation of cancellation.

  Business Response

  Date: 04/12/2026

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

  On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the REMOVEDplatform so we can best support you.

  Thank you for understanding, and we apologize again for any inconvenience.
  
  Best Regards,
  The LeetCode Team.

  Customer Answer

  Date: 04/12/2026

   
  Complaint: 24698716
  
  I am rejecting this response because:
  

  REMOVEDrem; -webkit-text-size-adjust: 100%;">While I acknowledge and appreciate that LeetCode has processed a refund for my account, I am rejecting this response because the core issue that prompted this complaint remains unaddressed.

  Providing a post-charge refund only after a customer escalates the issue does not excuse the companys ongoing, systemic failure to comply with established billing regulations. Specifically, LeetCodes auto-renewal processes are in clear violation of the following:
  California Automatic Renewal Law (ARL): LeetCodes own Terms of Service state that they operate under California law. California law requires businesses to send a clear, conspicuous notice to consumers prior to an automatic renewal, detailing cancellation instructions. I received no such notification.
  Mastercard Recurring Billing Rules: REMOVEDmerchant rules strictly require businesses to send a notification to the cardholder (via email or other agreed-upon method) prior to billing an upcoming subscription charge. As evidenced by the screenshots provided in my initial complaint, no such notification was sent, delivered to my spam folder, or pushed via the app.
  This lack of notification is a known, well-documented issue. A brief review of LeetCodes BBB profile and online forums shows a clear pattern of other consumers experiencing this exact same compliance failure. Instead of acknowledging the technical flaw in their notification system and fixing it, LeetCode's support team routinely dismisses, blames, or belittles customers for the company's own failure to send the legally required notices.
  I do not consider this matter resolved simply because my individual squeaky wheel was greased with a refund. I am seeking written assurance from LeetCode that they are investigating and actively fixing their internal systems to ensure that legally required auto-renewal notifications are sent to all customers moving forward.
  If REMOVEDis unwilling or unable to provide assurance that they will correct these systemic compliance failures, I will escalate this matter formally to the REMOVEDand file a merchant compliance report directly with REMOVED
  
  

  Sincerely,
  
  REMOVED

  Business Response

  Date: 05/08/2026

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

  On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the REMOVEDplatform so we can best support you.

  Thank you for understanding, and we apologize again for any inconvenience.
  
  Best Regards,
  The LeetCode Team.

• Initial Complaint

  Date:03/23/2026

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding an unauthorized auto-renewal charge and lack of response from LeetCodes customer support.On November 28, 2025, my REMOVEDPremium subscription automatically renewed. I was not aware that the subscription was set to auto-renew and did not intend to continue it for another year. I was on an extended vacation at the end of the year and only discovered the charge after returning while reviewing my credit card statement.The subscription renewed without any prior notification. This constitutes a violation of Californias Automatic Renewal Law (ARL), effective July 1, 2025, which requires clear notice and consent for automatic renewals.After discovering the charge, I immediately canceled the subscription. My account activity should show that I have not used any Premium features after the renewal.I contacted LeetCode customer support (request #REMOVEDto request a refund, explaining that the renewal was unintentional and that the service had not been used. They responded by citing their refund policy and declined to issue a refund. Since then, I have sent multiple follow-up emails over approximately one month requesting a review and status update. These follow-ups have not received any response.Resolution requested:A full refund for the auto-renewal charge associated with Invoice (number included in the optional area).I would prefer to resolve this matter directly with the company, but due to the lack of response, I am seeking assistance through the Better Business Bureau.

  Business Response

  Date: 04/12/2026

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.
  
  We strongly advise and encourage you to communicate with us via the Zendesk platform so we can best support you, and until your complaint gets resolved.
  Thank you for understanding, and we apologize again for any inconvenience.

  
  Best Regards,
  The LeetCode Team.

  Customer Answer

  Date: 04/13/2026

   
  Complaint: 24672798
  
  I am rejecting this response because:
  

  Hi BBB, thank you for your response.
  The reply provided by H3932343REMOVED930313832H does not address the substance of my complaint. Before reaching out to BBB, I have already contacted their official customer support through their designated channel (request #REMOVED) and made multiple follow-up attempts over approximately one month. These communications have not been meaningfully addressed.
  Redirecting me to a third-party platform (Zendesk) is not a reasonable resolution. I have already provided all necessary information for this case, including Invoice #REMOVEDFFD3B-0005 and prior correspondence. Requiring additional registration on an external platform creates unnecessary barriers and does not resolve the issue.
  To reiterate, my subscription was automatically renewed on November 28, 2025 without any prior notification. This constitutes a violation of Californias Automatic Renewal Law (ARL), effective July 1, 2025, which requires clear notice and consent for automatic renewals. H3932343REMOVED930313832H has failed to comply with these requirements, which may subject the company to regulatory enforcement and potential legal action.
  
  Despite clearly outlining these concerns, H3932343REMOVED930313832H has declined to issue a refund and has not responded to subsequent follow-ups.
  
  Requested resolution:
  A full refund for the auto-renewal charge associated with Invoice #REMOVEDFFD3B-0005.
  I am requesting that H3932343REMOVED930313832H provide a direct and substantive response addressing this issue and proceed with the refund, rather than redirecting me to another platform.

  
  Sincerely,
  
  Anzhou Zhang

  Business Response

  Date: 05/08/2026

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

  We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you, and until your complaint gets resolved.
  Thank you for understanding, and we apologize again for any inconvenience.

  
  Best Regards,
  The LeetCode Team.

  Customer Answer

  Date: 05/08/2026

   
  Complaint: 24672798
  
  I am rejecting this response because: LeetCodes second reply is effectively identical to their previous response and does not address the concerns raised in my complaint.
  Instead of responding to the substance of the issue, LeetCode appears to be repeatedly sending the same template message directing me back to Zendesk, despite the fact that I have already communicated with their support team through the official support channel multiple times.
  

  This is not a meaningful attempt to resolve the complaint. Simply copy-and-pasting the same generic response while ignoring the points raised by the customer does not address the issue in good faith.
  I am requesting that LeetCode provide a direct and substantive response regarding the refund request rather than continuing to send repeated template replies.
  
  Sincerely,
  
  Anzhou Zhang

• Initial Complaint

  Date:03/10/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 21 2025, I requested a cancellation via email. LeetCode failed to process this. On Feb 19 2026, I was charged again. I reached out for a refund, and they refused despite my proof of prior cancellation.

  Business Response

  Date: 03/11/2026

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

  On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk). We strongly advise and encourage you to continue the communication via the REMOVEDplatform so we can best support you, and until your complaint gets resolved.

  Thank you for understanding, and we apologize again for any inconvenience.

  
  Best Regards,
  The LeetCode Team.

  Customer Answer

  Date: 03/12/2026

   
  Complaint: 24622179
  
  I am rejecting this response because: the business suggested me to talk to their customer service but their customer service didnt reply other than one mass auto reply. I emailed their customer support for subscription cancellation a year ago and they still charged me recently
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 03/24/2026

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

  On reviewing your complaint, we noticed that this issue was promptly resolved as we refunded you immediately. For further assistance, we strongly advise and encourage you to continue the communication via the REMOVEDplatform so we can best support you.
  

  Thank you for understanding, and we apologize again for any inconvenience.

   

  Best Regards,
  The LeetCode Team.

  Customer Answer

  Date: 03/24/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

  One clarification, the business responded to my refund request only after I filed a complaint on BBB and ignored me previously on their customer service platform for weeks. 
  they finally refunded me but their response here on their prompt response was false.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/05/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 3, 2026, LeetCode charged my account $159 for an automatic renewal of their Premium subscription without providing the legally required advance notification. Under California Business and Professions Code Section REMOVED, businesses must notify customers REMOVEDdays before renewing subscriptions with terms of one year or longer. I received no such notification via email or any other method.I discovered the charge only when reviewing my bank statement. I immediately canceled the subscription and contacted LeetCode on Febuary 1 requesting a refund, citing the lack of notification and the fact that I had not used any Premium features during the past year or since the renewal.LeetCode refused my refund request despite my non-use of the service and their failure to comply with California's automatic renewal notification requirements.I have since filed a dispute with my bank and am seeking resolution through the BBB. I am requesting a full refund of the $159 charge due to LeetCode's violation of California consumer protection law and their refusal to provide a reasonable REMOVEDperiod refund for an unused service.

  Business Response

  Date: 02/09/2026

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk).

  We strongly advise and encourage you to continue the communication via the REMOVEDplatform so we can best support you, and until your complaint gets resolved.

  Thank you for understanding, and we apologize again for any inconvenience!

  
  Best Regards,
  The LeetCode Team.

• Initial Complaint

  Date:02/02/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UNAUTHORIZED SUBSCRIPTION RENEWALS - $297 REFUND REQUESTED Transactions:Jan 26, 2024: $99 (Student Premium Subscription - Annual)Jan 26, 2025: $99 (Student Premium Subscription - Annual)Jan 26, 2026: $99 (Student Premium Subscription - Annual)Total: $297 Issue: I subscribed to LeetCode Premium in September 2022 for job interview preparation. After securing employment in late 2022, I canceled my subscription. No renewal occurred in January 2023, confirming successful cancellation.However, starting January 2024, my subscription was renewed without my authorization and continued through 2026. I did not reactivate this subscription or use the service.Evidence of Non-Usage: My LeetCoins Points History shows my last account activity was November 9, 2022. There has been zero activity for over 3 years until January 28, 2026, when I discovered the unauthorized charges.Attempts to Resolve:Jan 28, 2026: Submitted refund request with evidence LeetCode responded by promoting subscription benefits, ignoring my refund request and evidence Then I sent follow-up requesting resolution. No response received after 5+ days.Resolution Requested: Full refund of $297 for three unauthorized charges. The 2023 renewal gap proves my cancellation was processed. The REMOVEDrenewals occurred without my consent, and my account activity confirms I received no value from these subscriptions.I have documentation including payment history and points history screenshots.

  Business Response

  Date: 02/09/2026

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk).

  We strongly advise and encourage you to continue the communication via the REMOVEDplatform so we can best support you, and until your complaint gets resolved.
  Thank you for understanding, and we apologize again for any inconvenience.

  
  Best Regards,
  The LeetCode Team.

  Customer Answer

  Date: 02/09/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  The business has agreed to refund $99 (one of the three disputed charges) and has canceled my subscription to prevent future unauthorized renewals. While I had originally requested a refund of $297 for all three charges, I accept this partial resolution as a reasonable compromise. However, I want to emphasize that the gap in 2023 renewals strongly suggests a system issue on LeetCode's end, not a failure to cancel on my part.
  
  Sincerely,
  
  Shaoen Qin

• Initial Complaint

  Date:01/13/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7 2025, I was charged $159 for the automatic renewal of a Premium Membership with this business.I did not knowingly authorize this renewal and was unaware that the subscription was still active. The renewal notice was sent to an inactive college email address that I no longer had access to, and as a result I received no advance notification of the charge. I did not use the service during the renewed period.Under Californias Automatic Renewal Law REMOVEDBus. & Prof. REMOVEDet seq.), businesses are required to provide clear and advance notice before charging for automatic subscription renewals. Because I never received such notice, I believe this charge was improper.I contacted the business and requested a refund (Request #REMOVED), explaining that the service was unused and that I was not notified of the renewal. The business declined to issue a refund, and we were unable to resolve the issue directly.I am seeking a full refund of $159 for the unused subscription and believe this charge represents an unfair and predatory business practice due to the lack of proper renewal disclosure.

  Business Response

  Date: 01/20/2026

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

  On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk). We strongly advise and encourage you to continue the communication via the REMOVEDplatform so we can best support you, and until your complaint gets resolved.

  Thank you for understanding, and we apologize again for any inconvenience.

  
  Best Regards,
  The LeetCode Team.

• Initial Complaint

  Date:12/30/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund for three months of unintentional subscription renewals (October, November, and December 2025).The Incident: I believed I had successfully canceled my LeetCode Premium subscription at the end of September 2025. However, due to a system oversight or a lack of clear confirmation, the auto-renewal remained active, and I was subsequently charged for the following three months.Evidence of Non-Usage: Since the end of September 2025, I have had zero activity on the LeetCode platform. I have not logged in, solved any problems, or accessed any Premium features during this entire period (screenshot attached). This lack of usage clearly demonstrates that I had no intention of continuing the service.Attempt to Resolve with the Business: I contacted LeetCode Support (Ticket #REMOVED) on December 28th to request a refund, explaining that the charges were unintentional and that I had not used the service at all. The support team acknowledged my request but refused to issue a refund, citing their rigid "no refund" policy.Reason for Complaint: While I understand that companies have policies, charging a consumer for a service that was never utilizedespecially when the customer believed the contract had endedis an unfair and predatory business practice. I am a professional software engineer and a long-time member of the coding community; I find it unreasonable that LeetCode refuses to provide a one-time courtesy refund given the clear evidence of non-usage.Desired Resolution: A full refund of the subscription fees charged in October, November, and December 2025.

  Business Response

  Date: 01/06/2026

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

  On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk). We strongly advise and encourage you to continue the communication via the REMOVEDplatform so we can best support you, and until your complaint gets resolved.

  Thank you for understanding, and we apologize again for any inconvenience.

  
  Best Regards,
  The LeetCode Team.

  Customer Answer

  Date: 01/06/2026

   
  Complaint: 24336203
  
  I am rejecting this response because:
  

  The business response does not address my complaint or request for resolution.
  I am seeking a refund/cancellation-related resolution, and the response only redirects me back to REMOVEDwithout answering whether my request will be approved or denied, or providing any concrete action.
  I have already been communicating via REMOVEDwithout resolution, which is why I escalated to BBB. I am therefore not satisfied with this response.

  Sincerely,
  
  Yuan Xing

  Business Response

  Date: 01/20/2026

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

  On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk). We strongly advise and encourage you to continue the communication via the REMOVEDplatform so we can best support you, and until your complaint gets resolved.

  Thank you for understanding, and we apologize again for any inconvenience.

  
  Best Regards,
  The LeetCode Team.

  Customer Answer

  Date: 01/21/2026

   
  Complaint: 24336203
  
  I am rejecting this response because:

  The business response does not address my complaint or request for resolution.
  I am seeking a refund/cancellation-related resolution, and the response only redirects me back to REMOVEDwithout answering whether my request will be approved or denied, or providing any concrete action.
  I have already been communicating via Zendesk without resolution, which is why I escalated to BBB. I am therefore not satisfied with this response.

  Sincerely,
  
  Yuan Xing