Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leetcode banned me for a month saying that my solution had similarities with other responses, but i am innocent and wrote the code completely my self in leetcode code editor. now they are not manually reviewing my code due to which i am filing a case against leetcode now.this was the mail i had sent to leetcode "Dear LeetCode Team,Your automated system has wrongly flagged my submission, and your lack of proper manual review is damaging my credibility as a competitive programmer. I demand an immediate, thorough manual review, failing which I will take further legal action.I have provided concrete proof below that demonstrates my innocence. Read this email in its entirety and do not ignore it. If my issue is not addressed fairly, I will be left with no choice but to take legal action.I recently received a notification stating that my solution was flagged for plagiarism. After thoroughly reviewing the three solutions my code was compared against, I find this accusation completely ************** Solution >> ********************************************************************************************* of the three solutions that my submission was compared with: Two appear to be AI-generated, as they contain excessive comments, which is a strong indicator of automated assistance. ****************************************************************************************** ****************************************************************************************** One solution is significantly different from mine, both in structure and approach. ********************************************************************************************** regards,Madara Uchiha (Username: madara_uchiha_27)"

  Business Response

  Date: 03/25/2025

  Hello there,
  
  Thank you for your message. We understand that this situation can be frustrating, and we apologize for any inconvenience you have experienced.
  
  On investigating this complaint, we can confirm that we had manually reviewed your submission internally upon your request, and notified you after we did. Our team is convinced that the ban should not be removed and the decision is based on a comprehensive investigation.
  
  LeetCode reserves the right to make decisions that are in the best interest of our platform. This decision is final, and we kindly ask that you respect the rules in future contests.
  
  Thank you for understanding, and we apologize again for any inconvenience.
  
  
  Best Regards,
  The LeetCode Team.

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23101541
  
  I am rejecting this response because: 

  1. Basis of the Ban: LeetCode has not provided any specific reasoning or evidence to justify keeping the ban in place. I would like to understand on what grounds this decision was made.

  2. Comparison of Solutions: I have reviewed the solutions that LeetCode claims mine was similar to, and there are no notable similarities. If LeetCode believes otherwise, I request a detailed explanation of the specific points of comparison.

  3. My Work: I personally wrote my solution in the LeetCode editor without copying from any source. I am deeply disappointed that LeetCode assumes I engaged in dishonest practices without providing proper justification.

  4. Request for Investigation Report: I formally request a comprehensive investigation report detailing how LeetCode arrived at its conclusion. Transparency in this process is crucial.

  Given that I have done nothing wrong, I am considering legal action if this matter is not properly addressed. I expect a fair review and a justified explanation rather than a generic response.

  Looking forward to your prompt response.

  
  Sincerely,
  
  Madara Uchiha

  Business Response

  Date: 04/08/2025

  Hello there,
  
  Thank you for your message. We understand that this situation can be frustrating, and we apologize for any inconvenience you have experienced.
  
  On investigating this complaint, we can confirm that we had manually reviewed your submission internally upon your request, and notified you after we did. Our team is convinced that the ban should not be removed and the decision is based on a comprehensive investigation.
  
  LeetCode reserves the right to make decisions that are in the best interest of our platform. This decision is final, and we kindly ask that you respect the rules in future contests.
  
  Thank you for understanding, and we apologize again for any inconvenience.
  
  
  Best Regards,
  The LeetCode Team.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased one-year membership in Nov2023, I immediately set not to renew for the next year and I saw the Leetcode stated that my member ship will end in Nov2024 and it wont be renewed on the website. However in Nov2024, my account was renewed without my permission and I cannot even remove my credit card. I sent email to Leetcode immediately and mentioned I didnt agree to renew and I have already set not renew. I requested a refund. They refused my refund and also removed my service since then. Therefore, I have been paying $159 for nothing since Nov2024. Its totally a fraud. I cannot even remove my credit card information. I request a refund $159 and remove my credit card information.

  Business Response

  Date: 03/11/2025

  Hello there,

  Thank you for your message. We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

  On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk). We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you, and until your complaint gets resolved.Thank you for understanding, and we apologize again for any inconvenience.

  Best Regards,

  The LeetCode Team.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23019874
  
  I am rejecting this response because:

  zendesk Is not helping to resolve the issue.

  
  Sincerely,
  
  Siheng Du

  Business Response

  Date: 03/19/2025

  Hi there,

  Thank you for your feedback! We sincerely apologize for any inconvenience.

  However, we are only able to assist users properly with their requests/complaint via *******, kindly reach out directly via ******* for further resolution.

   

  Thank you for understanding!

  The LeetCode Team.

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23019874
  
  I am rejecting this response because:

  Im not able to get help from Zendesk. Leetcode need to agree for the refund, but now Leetcode rejected the refund while I dont even have the service. To me, its totally a scam. Leetcode should refund me $159. Do not direct me to *******. ******* is not even helping me to resolve the issue. 
  
  Sincerely,
  
  Siheng Du

  Business Response

  Date: 03/25/2025

  Hello there,
  
  Thank you for your message. We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.
  
  However, we can confirm that we have responded to you regarding your request via *******, we maintain that further correspondence be made via the ******* platform so we can best support you.
  
  Thank you for understanding, and we apologize again for any inconvenience.
  
  
  Best Regards,
  The LeetCode Team.

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23019874
  
  I am rejecting this response because:

  Leetcode never tried to resolve the issue and refused to refund $159 which they illegally charged me. 
  
  Sincerely,
  
  Siheng Du

  Business Response

  Date: 04/08/2025

  Hello there,
  
  Thank you for your patience. We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.
  
  However, we can confirm that we have resolved this issue and communicated our response to you via your email, we ask that further correspondence be made via the Zendesk platform so we can best support you.
  
  Thank you for understanding, and we apologize again for any inconvenience.
  
  
  Best Regards,
  The LeetCode Team.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23019874
  
  I am rejecting this response because:
  
  Leetcode never tried resolved the issue. The credit card company required the Leetcode to agree to refund, but ******* never agreed.

   

  Business Response

  Date: 04/25/2025

  Hello there,
  
  Thank you for your patience. We sincerely apologize for any inconvenience you have experienced.
  
  However, we can confirm that we have resolved this issue and communicated our response to you via your email, we ask that further correspondence be made via the ******* platform so we can best support you.
  
  Thank you for understanding!
  
  
  Best Regards,
  The LeetCode Team.

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought LeetCode Subscription in 2022 between 11/26 to 11/28 thanksgiving most probably 11/28/2022. which I didn't use and completely forgot about it. Then I see a charge of 159USD on 11/28/2023 as renewal, so I humbly requested refund that I didn't use the service in 2022 and I don't plan to use the service in 2023 either. but that refund request was rejected saying it was my responsibility to cancel the subscription. I didn't fight much and let go of it, I tried to explain them that I haven't used the service at all so please understand and refund but they said no, as I reached out to them on 7th February 2024 which was too many days after 28th November 2023 Hence I didn't argue and moved on. But requested them to cancel my autopay. They also confirmed that it will not renew on 11/28/******** on 11/28/2024 I again see a charge of 159USD to which I immediately emailed the support team to revert it. I wrote 2 emails and no response so far. Hence now I have to put time and effort to fight the charge. And now I request full refund for including previous 2 year of not using the service as a compensation of this inconvenience. Also want to report bad practice and poor support. They also don't have a phone number to call which makes everything more difficult.I have attached my email conversation with LeetCode Support with this complaint.

  Business Response

  Date: 12/31/2024

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

  We have reviewed your complaint, and communicated via our CRM platform (Zendesk). We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you, and until your complaint gets resolved.

  Thank you for understanding, and we apologize again for any inconvenience.

  
  Best Regards,
  The LeetCode Team.

• Initial Complaint

  Date:11/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My subscription was set to end on November 29, 2024, and to avoid renewal charges, I canceled it in advance through Leetcode website. The system confirmed that the subscription would not auto-renew and would end as scheduled.However, on November 30, 2024, my credit card was charged for the annual renewal, and my account now shows that the subscription is canceled but valid until November 29, 2025.I kindly request a refund for the renewal charge, as I had already canceled the subscription in accordance with the process.The amount was $127.20

  Business Response

  Date: 12/02/2024

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you.

  Thank you for understanding, and we apologize again for any inconvenience.
  
  Best Regards,
  The LeetCode Team.

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************ ***

• Initial Complaint

  Date:11/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to request your assistance regarding an issue with an auto-renewed membership.Last year, on November 28, 2023, I purchased an annual membership from LeetCode. I was unaware that the membership was set to auto-renew. Today, November 28, 2024, I received an email notifying me that $159 had been charged to my account for the renewal.Upon noticing the charge, I immediately canceled my membership and contacted LeetCode to request a refund. Unfortunately, my refund request was declined, as LeetCode stated that the auto-renewal is in accordance with their Terms and Conditions.The problem is that I no longer need the membership and have not used the service for several months. Moreover, I believe LeetCode should have notified me in advance of the auto-renewal to confirm whether I wanted to continue the subscription. Instead, I was charged unexpectedly and am now being denied a ********* LeetCode account ID is ************************* you please help me get a refund?

  Business Response

  Date: 12/02/2024

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you.

  Thank you for understanding, and we apologize again for any inconvenience.
  
  Best Regards,
  The LeetCode Team.

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Younseog *****

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website service is not giving the customer option to decline auto-renew, not giving the customer notification before renew, removing the customer access to the service immediately when the customer cancel subscription but not after the subscription effective period. The only option left to the customer is to set reminder to themselves to manual cancel the subscription at the last day. Those are completely one-side agreement. None of their term and policy follow the common sense of the online service providers.

  Business Response

  Date: 12/02/2024

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you.

  Thank you for understanding, and we apologize again for any inconvenience.
  
  Best Regards,
  The LeetCode Team.

• Initial Complaint

  Date:11/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not notify my subscription was about to be renewed and I got charged.I immediately contacted LeetCode for a refund but they refused to do it. Sent many emails but now I am not getting a response at all.I haven't used my account for a long time and I don't need it anymore so please I need my money back.

  Business Response

  Date: 12/02/2024

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you.

  Thank you for understanding, and we apologize again for any inconvenience.
  
  Best Regards,
  The LeetCode Team.

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****

• Initial Complaint

  Date:11/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LeetCode auto-renewed my subscription without my explicit consent, even though I have not used the service for the past 7 months. I was not provided with sufficient notice of the upcoming renewal or an opportunity to opt-out. Despite contacting their customer service to address this issue, I was unable to resolve it satisfactorily. I believe this practice is unfair and neglects user engagement or intent to continue using the service.

  Business Response

  Date: 12/02/2024

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.
  On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk).
  We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you, and until your complaint gets resolved.

  Thank you for understanding, and we apologize again for any inconvenience.

  
  Best Regards,
  The LeetCode Team.

• Initial Complaint

  Date:11/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $159 on [date] for the auto-renewal of my LeetCode Premium subscription, which I did not authorize or intend to renew. I immediately contacted LeetCode support to request a refund, but my request was met with automated responses and was closed without resolution.I believe this handling is unfair, as I was not adequately notified of the renewal and have not used the subscription since the charge. I am requesting a full refund of $159 and hope BBB can assist in resolving this matter.Thank you for your ************** regards,Sida

  Business Response

  Date: 12/02/2024

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you.

  Thank you for understanding, and we apologize again for any inconvenience.
  
  Best Regards,
  The LeetCode Team.

• Initial Complaint

  Date:11/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I meant only to have a one year use of Leetcode premium services. Today LeetCode automatically billed me for a second year. I already accepted a job and no longer need LeetCode's services. Could you please help me refund the $159 charged today 11/28/2024. I would appreciate that Please do the needly and help me refund the amount charged today.Leetcode account ID: shish-prep Receipt number: ********* Invoice number: A0CE0601-0002

  Business Response

  Date: 12/02/2024

  Hello there,

  Thank you for your message.

  We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you.

  Thank you for understanding, and we apologize again for any inconvenience.
  
  Best Regards,
  The LeetCode Team.