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Business Profile

Computer Software

LeetCode

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 104 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi Team, This is regarding Leetcode. They charged without alerting about subscription charge on my card. I cancelled the service as soon as I got notification from my bank. However, company policy suggests to use entire one year of subscription and no refund will be granted. Business: Leetcode Charge amount: $159.00 Charge date: 4th August 2022 Invoice id: ********* Subscription cancel date: 5th Aug 2022 10.28am Service is good and I have used for past two years. However there should be flexibility in subscription charges if person cancels the first day...they should not have to force users to use entire one year subscription. I request an immediate return of our amount. Thanks.

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 5, 2022/08/09) */ Hello, We apologize for any confusion or inconvenience on our refund policy! According to our Cancellation and Refund Policy displayed during the checkout process and on Terms of Service (https://leetcode.com/terms/), the account owner must cancel a subscription before its renewal date to avoid the next billing. We are seeing no cancellation was initiated to avoid renewal. However, as a one-time exception for our loyal customer, I've refunded the full $159.00 back to your original account. The refund might take from 5 to 10 business days to reflect on your bank account. In order to provide this refund for you, I have canceled the unwanted annual subscription in your account, which ends your account's premium service immediately, and your account will not be charged again until you re-subscribe to a new premium subscription. Please let me know if you have any questions or concerns. Best, LC_******

  • Initial Complaint

    Date:08/04/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not used leetcode in many months. without prior notice of an upcoming renewal, Leetcode decided to charge for an yearly subscription. they do have subscription monthly basis, but instead they decided to do a yearly subscription and now refuse to issue an refund. This is year long service that I have not used in the past 8 months. Also at the time of start of service, they have not mentioned about un-noticed subscription renewal. please help me to get my $159.00, refund back.

    Business Response

    Date: 08/09/2022

    Consumer Response /* (2000, 6, 2022/08/09) */ I already received my refund. I would like to cancel my case.

  • Initial Complaint

    Date:08/01/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the Transaction: July 31, 2022, 11:39 PM Amount of money paid to Leetcode: $159 Business committed to provide: Leetcode committed to provide one additional year of Leetcode Premium Nature of Dispute: I was not notified that the subscription was going to be renewed for an additional year before my credit card was charged. I have no intention of using the service for an additional year as I have no need for the service any longer and am requesting a refund in full. I sent an email to Leetcode's billing email and have not currently heard anything at this time. However, from what I have previously seen, the only way to get a refund in this situation is to file a complaint. Account Name: ************** Invoice Number: *********

    Business Response

    Date: 08/04/2022

    Business Response /* (1000, 5, 2022/08/02) */ Customer contacted in and was given a full refund. Consumer Response /* (2000, 7, 2022/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refunded in full

  • Initial Complaint

    Date:07/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My annual leetcode premium subscription was renewed without my permission and leetcode cannot be contacted through email or their help Center. My account has been charged ***$ and I've been trying to request a refund but to no avail. My invoice number is #********.

    Business Response

    Date: 07/18/2022

    Business Response /* (1000, 5, 2022/07/07) */ Refunded the customer in full via support email attached

  • Initial Complaint

    Date:07/04/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled the auto renewal on my leetcode premium subscription but I still got billed for it this month. I contacted their customer support but got no response back

    Business Response

    Date: 07/18/2022

    Business Response /* (1000, 5, 2022/07/07) */ Hi *******, Thank you for reaching out to us! To help us proceed with this request, would you please provide me with your username and associated email address? The email provided on here is not showing any emails sent or accounts. Best, *********

  • Initial Complaint

    Date:07/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leetcode is the most scammy platform I have ever come across. I vividly remember canceling my subscription the moment I got it last year because I didn't want to be charged for a subscription renewal the next year. I even tried to delete the card on file, which they didn't let me do but I still thought canceling the subscription would be enough. And guess what? I got charged a subscription fee right now for the upcoming year. This is the biggest scam in the industry and I am filing as many complaints as I need to until I get back my refund.

    Business Response

    Date: 08/03/2022

    Business Response /* (1000, 8, 2022/07/20) */ Refunded customer in full in support request attached

  • Initial Complaint

    Date:06/12/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I meant only to have a one-year use of Leetcode premium services and I haven't used Leetcode for several months from now. However, Leetcode automatically billed me for a second year on June 11th.

    Business Response

    Date: 06/23/2022

    Business Response /* (1000, 5, 2022/06/16) */ Customer contacted in and received a full refund Consumer Response /* (2000, 7, 2022/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) refund

  • Initial Complaint

    Date:06/09/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I had a year subscription for leetcode.com And actually I have not used them for few months already. Today they have charged me for one more year ($159) without any notice in advance. I don't plan to use them, so I've tried to cancel the service immediately as I've got that email. But it seems they still are not going to refund me and will "provide" service which I don't need for the next 12 months. I feel that it is unfair to charge the subscription without any notice. Everybody does that now - Apple, streaming services - they all give you a notice so you can cancel subscription if you don't need it anymore. Also I've tried to reach them by email - no answer :( I hope BBB could help me with this issue, there are some good reports that you guys helped other people with similar LeetCode issue. Thanks for your help in advance! *****************

    Business Response

    Date: 06/15/2022

    Consumer Response /* (2000, 6, 2022/06/13) */ Hello, LeetCode already have contacted me and agreed to make a refund. I have already got the money back on my banking account. I guess we can close the case. Thank you for you help!

  • Initial Complaint

    Date:05/30/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed for a one-year premium and I remembered clearly I canceled the subscription the very day I purchased it. But surprisingly, today I still get the bill from leetcode without any prior notification. I want a full refund. my account:******

    Business Response

    Date: 06/10/2022

    Business Response /* (1000, 5, 2022/06/09) */ Provided customer full refund and explained our policy. Consumer Response /* (2000, 7, 2022/06/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) They give me the refund

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