We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

LeetCode

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 98 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi Team,

    This is regarding Leetcode. They charged without alerting about subscription charge on my card. I cancelled the service as soon as I got notification from my bank. However, company policy suggests to use entire one year of subscription and no refund will be granted.

    Business: Leetcode
    Charge amount: $159.00
    Charge date: 4th August 2022
    Invoice id: *********
    Subscription cancel date: 5th Aug 2022 10.28am

    Service is good and I have used for past two years. However there should be flexibility in subscription charges if person cancels the first day...they should not have to force users to use entire one year subscription.
    I request an immediate return of our amount.

    Thanks.

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 5, 2022/08/09) */
    Hello,

    We apologize for any confusion or inconvenience on our refund policy!

    According to our Cancellation and Refund Policy displayed during the checkout process and on Terms of Service (https://leetcode.com/terms/), the account owner must cancel a subscription before its renewal date to avoid the next billing. We are seeing no cancellation was initiated to avoid renewal.

    However, as a one-time exception for our loyal customer, I've refunded the full $159.00 back to your original account. The refund might take from 5 to 10 business days to reflect on your bank account.

    In order to provide this refund for you, I have canceled the unwanted annual subscription in your account, which ends your account's premium service immediately, and your account will not be charged again until you re-subscribe to a new premium subscription.

    Please let me know if you have any questions or concerns.

    Best,

    LC_******

  • Initial Complaint

    Date:08/04/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not used leetcode in many months.
    without prior notice of an upcoming renewal, Leetcode decided to charge for an yearly subscription.
    they do have subscription monthly basis, but instead they decided to do a yearly subscription and now refuse to issue an refund.

    This is year long service that I have not used in the past 8 months. Also at the time of start of service, they have not mentioned about un-noticed subscription renewal.

    please help me to get my $159.00, refund back.

    Business Response

    Date: 08/09/2022

    Consumer Response /* (2000, 6, 2022/08/09) */
    I already received my refund. I would like to cancel
    my case.

  • Initial Complaint

    Date:08/01/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the Transaction: July 31, 2022, 11:39 PM
    Amount of money paid to Leetcode: $159
    Business committed to provide: Leetcode committed to provide one additional year of Leetcode Premium
    Nature of Dispute: I was not notified that the subscription was going to be renewed for an additional year before my credit card was charged. I have no intention of using the service for an additional year as I have no need for the service any longer and am requesting a refund in full.

    I sent an email to Leetcode's billing email and have not currently heard anything at this time. However, from what I have previously seen, the only way to get a refund in this situation is to file a complaint.

    Account Name: **************
    Invoice Number: *********

    Business Response

    Date: 08/04/2022

    Business Response /* (1000, 5, 2022/08/02) */
    Customer contacted in and was given a full refund.


    Consumer Response /* (2000, 7, 2022/08/03) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Refunded in full

LeetCode is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.