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Business Profile

Computer Software

LeetCode

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 101 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leetcode charged me 159 dollars for renewal. There is no where on the website to set no auto-renewal. I immediately contacted the company. Not even 2 hours after being charged and they said I agreed to this in there terms of service. I have not used the service in a few months and I'm planning to be out of the country next year. I don't even know why my credit card information is being stored on the website. I also told them to remove it and they didn't do that either.

    Business Response

    Date: 12/02/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you.

    Thank you for understanding, and we apologize again for any inconvenience.


    Best Regards,
    The LeetCode Team.

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My LeetCode Premium subscription was recently auto-renewed today on Nov 25 2024, and I was charged $159. I canceled my subscription on the same day it was renewed and have not used any part of the new subscription. To clarify, I am being charged for a year of services starting today, even though I do not wish to use them.But Leetcode keeps sending the same auto-generated response on all my queries.

    Business Response

    Date: 11/27/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you.

    Thank you for understanding, and we apologize again for any inconvenience.


    Best Regards,
    The LeetCode Team.

  • Initial Complaint

    Date:11/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB Team,I am writing to seek assistance regarding an issue I encountered with LeetCode, an online coding platform. On November 23rd, 2024, I was charged $159 for an auto-renewed membership fee without receiving any prior notice. I believe this lack of notification violates consumer protection laws regarding auto-renewal practices .Immediately after being charged, I canceled my subscription and contacted LeetCode on the same day to request a refund. Despite following their required procedures and providing all necessary documentation for cancellation, their customer support has been unhelpful and has not addressed my refund request at all. I am seeking your help to resolve this matter and obtain a refund for the unauthorized renewal charge.Thank you for your attention to this issue. I look forward to your assistance.

    Business Response

    Date: 11/27/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you.

    Thank you for understanding, and we apologize again for any inconvenience.


    Best Regards,
    The LeetCode Team.

  • Initial Complaint

    Date:11/23/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased the annual premium membership last year and wasn't aware that it was going to be auto-renewed without notice. I received an email that I was charged for membership auto-renewal and immediately canceled my membership the same day and contacted LeetCode for a refund. However, LeetCode Support Team has been unhelpful. I don't need the membership anymore and I haven't used their service in the past few months. Id appreciate it if I could get a refund, especially since I was not informed of the upcoming renewal before the payment date.

    Business Response

    Date: 11/27/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you.

    Thank you for understanding, and we apologize again for any inconvenience.


    Best Regards,
    The LeetCode Team.

  • Initial Complaint

    Date:11/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $159 by LeetCode for a yearly subscription renewal on November 22, 2024. I did not expect this charge as I was unaware that the subscription was set to renew automatically. Upon realizing the charge, I immediately reached out to LeetCode supportwithin 30 minutes of the chargerequesting a refund, but they refused.Unexpected Renewal: The subscription renewal was unexpected because I did not know it was set to recur annually.Immediate Action Taken: I contacted LeetCode support within 30 minutes of the charge being made, but my request for a refund was denied.Lack of Usage: I have not used the service for several months leading up to this charge and haven't used it after the subscription was ********** Prior Notification: There was no reminder or notification sent by LeetCode about the upcoming renewal or charge, which would have prompted me to cancel beforehand.

    Business Response

    Date: 11/27/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you.

    Thank you for understanding, and we apologize again for any inconvenience.


    Best Regards,
    The LeetCode Team.

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased annual membership last year (10/28/2023) and wasn't aware that it was going to be auto-renewed. Today (09/24/2024) I received an email that I was charged $159 for membership auto-renewal. I immediately canceled my membership and contacted LeetCode for a refund. However, LeetCode refused to refund, saying that I have agreed to the auto-renewal based on Terms and Conditions. The fact is that I don't need the membership anymore and I haven't used their service in the past 6 months. They should have notified me before the auto renewal to ask me if I want to renew or not. They suddenly charged me and refuse to refund. Can you please help me get a refund?

    Business Response

    Date: 10/28/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you.

    Thank you for understanding, and we apologize again for any inconvenience.


    Best Regards,
    The LeetCode Team.

  • Initial Complaint

    Date:10/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had cancelled the subscription with Leetcode, but they still charged me $159 for yearly subscription today and refuse to return me my money.

    Business Response

    Date: 10/18/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you.

    Thank you for understanding, and we apologize again for any inconvenience.


    Best Regards,
    The LeetCode Team.

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB Team,I am writing to seek assistance regarding an issue I encountered with LeetCode, an online coding platform. On September 28th, 2024, I was charged $99 for an auto-renewed membership fee without receiving any prior notice. I believe this lack of notification violates consumer protection laws regarding auto-renewal practices.Immediately after being charged, I canceled my subscription and contacted LeetCode on the same day to request a refund. Despite following their required procedures and providing all necessary documentation for cancellation, their customer support has been unhelpful and has not addressed my refund request at all.I am seeking your help to resolve this matter and obtain a refund for the unauthorized renewal charge.Thank you for your attention to this issue. I look forward to your assistance.

    Business Response

    Date: 10/06/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you.

    Thank you for understanding, and we apologize again for any inconvenience.


    Best Regards,
    The LeetCode Team.

  • Initial Complaint

    Date:09/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased annual membership on ************************ last year (09/24/2023) and forget to opt-out auto-renewal. Today (09/24/2024) I received an email that I was charged $159 for membership auto-renewal. I immediately contact LeetCode to cancel my membership and request refunding me $159. However, LeetCode refused to refund me. The fact is that I don't need the membership anymore and I haven't used their service in the past 6 months. They should have notified me before the auto renewal to ask me if I want to renew or not. They suddenly charged me and refuse to refund. I want BBB to help to get the refund.

    Business Response

    Date: 09/25/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you.

    Thank you for understanding, and we apologize again for any inconvenience.


    Best Regards,
    The LeetCode Team.

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased leetcode premium in my account ******************** in 2021, for a one-year ************* the time of my initial purchase in 2018, I had also purchased a one-year membership, which did not auto-renew. Therefore, I had no reason to expect that my 2021 membership would auto-renew without my explicit consent.Unfortunately, I recently discovered that my membership has been auto-renewing annually without any notification or warning from your organization. As a result, I have been charged $159 for each subsequent year, which I did not authorize.I contacted them to refund me the extra 159*3= $477 for 2022, 2023, 2024. However they refused it even though I haven't used the service or is aware of it at all.

    Business Response

    Date: 09/17/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

    On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk). We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you, and until your complaint gets resolved.

    Thank you for understanding, and we apologize again for any inconvenience.

    Best Regards,
    The LeetCode Team.

    Customer Answer

    Date: 09/18/2024

     
    Complaint: 22295817

    I am rejecting this response because:

    They refuse to refund the auto renewed membership. However I don't even know the membership will be also renewed, and there is no notification at all. They mentioned if it is only a few days, they will refund. However I haven't used it at all and only notice it recently. I don't understand what is the difference between a few days vs more time if I haven't used it at all and is not aware of it. They should at least have sent me some notification when they are about to renew the membership, but they didn't and I just lose track of it. 

     


    Sincerely,

    ***** ***

    Business Response

    Date: 09/25/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

    On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk).
    We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you, and until your complaint gets resolved.

    Thank you for understanding, and we apologize again for any inconvenience.


    Best Regards,
    The LeetCode Team.

LeetCode is NOT a BBB Accredited Business.

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