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Business Profile

Computer Software

LeetCode

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 103 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 6/06/24 Amount of Money Paid: $159.00 Receipt number: 2174-6839 Invoice number: 32EE0818-0002 This business charged me $159.00 for an automatic renewal I did not authorize. When I contacted them to politely ask for a refund, they wrote back, Regarding your concern about the auto-renewal, it's part of LeetCode's terms and policy, which was agreed upon explicitly when you made the purchase. We understand that this might have caused some confusion, and we appreciate your feedback on this matter. I wrote them back confirming cancelation but they never responded.Normally I would accept this as being fair, but in this circumstance, they made it unreasonably difficult on their website to check the status of any subscription, or the status of any auto-renewal. I spent over fifteen minutes trying to navigate the site one month ago to find my subscription status, as I wasnt certain if it would auto-renew or not, and I wanted to cancel the subscription if so. I couldnt find anything regarding my order or my purchase of the annual subscription last year, so I made the reasonable assumption it would not auto-renew. I never received any kind of notification whatsoever of an upcoming auto-renewal, or that the subscription would auto-renew when I initially made the purchase a year ago. In the Account Menu attached picture, as you can see, the only option a reasonable individual would make when searching for their subscription status is Orders.When I clicked Orders (see attached picture), there was nothing at all listed for me to access no purchase orders or subscriptions to manage. Given how difficult they have made to manage any subscriptions, coupled with the fact that I contacted them several hours after they money out of my bank account expressing that I had NEVER intended to auto-renew, I do not feel this company has acted fairly or ethically. I feel a refund is warranted.

    Business Response

    Date: 06/09/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you.

    Thank you for understanding, and we apologize again for any inconvenience.


    Best Regards,
    The LeetCode Team.

    Customer Answer

    Date: 06/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Leetcode Premium subscription for $159 on May 5, 2023. One year later it auto-renewed and I was charged $159 again. Since I had no use for Leetcode anymore, I contacted support on May 13, 2024 to ask for a refund. This was refused:> "We understand that the automatic renewal of your subscription may have come as a surprise. However, as part of LeetCode's terms and policy, which was agreed upon when you made the purchase, subscriptions are set to auto-renew." - support This is unreasonable.Support ticket: #******

    Business Response

    Date: 05/28/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately.

    We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you. Thank you for understanding, and we apologize again for any inconvenience.

     

    Best Regards,
    The LeetCode Team.

  • Initial Complaint

    Date:05/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I forgot to cancel the annual subscription of Leetcode and it got renewed today automatically. I sent Leetcode email asking them to stop my subscription immediately and refund me but they refused. I am hoping to get the refund of the subscription $159. It got renewed on May 19th 2024. The Leetcode account email is *************** and the user name is *******

    Business Response

    Date: 05/22/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you.

    Thank you for understanding, and we apologize again for any inconvenience.

    Best Regards,
    The LeetCode Team.

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a premium member of Leetcode for more than 6months paying $35 a month. On Apr 30th, 2024 they charged me another $35 for the month of May. I reached out to customer service and asked them to cancel and issue a refund. They are refusing to issue a refund for the month of unused service that I told them I dont want.They practice this automatic renewal by default without letting the user pay for 1 month as needed. They are wantedly doing it so that when people forget to cancel they can charge for unused days. This practice is unethical and fraudulent.Same or similar complaints are there in BBB for many years. Nothing has changed with their policy. I hope they change their policy and refund people for their unused and unwanted days.

    Business Response

    Date: 05/05/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.
    On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was already resolved, as we issued a refund immediately.

    If you are unsatisfied with the resolution, or you have other complaints, we strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you until your complaint gets resolved.
    Thank you for understanding, and we apologize again for any inconvenience.


    Best Regards,
    The LeetCode Team.

    Customer Answer

    Date: 05/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transcation: Jan 31st Amount of money I paid: $159 I subscribed to LeetCode yearly membership on Jan 31st *************************************** April 2023. On Jan 31st 2024, they extended the yearly membership without any notifications in advance and charged me another $159. As I said I haven't been using its service since April 2023, so I filed a complaint to LeetCode and requested a refund. However, they only agree to refund $54. Their reason is quoted below:"refunds can only be issued within a specific timeframe, typically within a few days of the initial purchase... we can offer a one time exception by downgrading your annual subscription and billing you based on your used three months subscription which means i'd be refunding $54"First of all, they didn't send me any notifications about extension, I just realized it by myself when checking my bills. Secondly, they charged me more than 2/3 of the total amount for the faked three month usage (which I haven't used their service at all). Their reasons don't make sense to me and I want to get the full refund.I hope you can help me with this, thanks in advance.

    Business Response

    Date: 04/14/2024

    Hello there,

    Thank you for your message.

    We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.

    On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk).

    We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you, and until your complaint gets resolved.

    Thank you for understanding, and we apologize again for any inconvenience.

    Best Regards,

    The LeetCode Team.

     

     

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a Leetcode subscription starting in November 2022 and ended November 25, 2023. I was then put in an auto renewal and immediately charged $159 to my credit card on November 25, 2023. I no longer need Leetcode premium and haven't used it since Spring 2023, and have contacted Leetcode support to request a refund. I have since canceled the premium membership but I have not heard from Leetcode support about a refund after 5 attempts of trying to contact them.I also did not receive an email stating that my membership would auto renew, because if I would have I would have canceled as soon as I received the reminder.I just want the $159 refunded, that's all, but I can't get Leetcode to respond.

    Business Response

    Date: 12/13/2023

    ************!

     

    I apologize for the confusion on our renewal process and policy. I am happy to look into cancellation and a refund for you. Can you please provide the email address and/or username of the account you are referring to?

     

    Looking forward to your reply!

     

    LC_Janell

  • Initial Complaint

    Date:03/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, I was charged around $128 for a yearly subscription without any prior information from Leetcode. It is my humble request to you to cancel my this year's subscription, and refund the subscription charges. If you check, I have not logged into Leetcode for several months now as I don't require it anymore. Moreover, it has not been even 24 hours in this subscription cycle.I would be really grateful if you could refund the amount. My leetcode username is abhisheksharmacrdsa7 Other than that, their system to contact customer support does not work. I tried changing my email on that system and it always took me to 403 forbidden action taken. How is this even possible? I used the link that Leetcode sent me in the email, and it does not even work. Their website has no other mention of how else we can contact their support. This has become very frustrating really quickly.

    Business Response

    Date: 03/09/2023

    Hi ********,

    Thank you for reaching out to us! We are happy to help.  Would you be able to provide your LeetCode username and associated email address, so I may look up your account information.

    Thank you,

    LC_Janell

  • Initial Complaint

    Date:01/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one year subscription from leetcode in Jan 2022. Although I haven't used the site for many months, my credit card was charged 159 US dollars for another year's subscription without any notification on Jan 26, 2023. I lodged a request to the customer service for a full refund plus removal of my card information, but so far I have not received any reply.

    Business Response

    Date: 01/30/2023

    Customer reached out and we explained refund and cancellation policy and issued full refund.
    See Attachment/File: katherinelinxiaotonggmail.com .pdf

  • Initial Complaint

    Date:01/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leetcode charged me a subscription fee silently without any notice, and refused to provide a refund. I was charged for a service I don't need and cannot get money refund

    Business Response

    Date: 01/31/2023

    Business Response /* (1000, 5, 2023/01/19) */ Customer contacted in and we provided full refund after explaining our refund and cancelation policy

  • Initial Complaint

    Date:01/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accidentally saved credit card to my account. However, I actually want to have a one time payment for a year plan. Because of the credit card in my account, I can't have a one time payment for a year plan. I contacted with customer service. However, ***** kept saying the credit card information was removed, but it's actually not!!!!! Please removed the credit card information in my account!!!! This issue was happened last week and can't be solved until now.

    Business Response

    Date: 01/31/2023

    Business Response /* (1000, 5, 2023/01/19) */ Customer reached out with 2 support tickets. Each was replied to and confirmed we revamped their card from their account and *******

LeetCode is NOT a BBB Accredited Business.

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