Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a direct deposit of $510.92 sent to my account just for Afterpay through cash app stole it. I express so many times to cash app support I need this money and have screenshots of their team not helping me but also trying to shut the chat on me when I showed proof that a dispute could be started although they stated it couldn't. The charges are completed and this agent did not want to help me. Cash app support never helps me and I'm tired of it. I'm finally reporting it.

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23792157
  
  I am rejecting this response because: I need a resolution ASAP 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/05/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/02/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23792157
  
  I am rejecting this response because:

   

  They keep saying they're looking into it for me but won't give me my money back
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/16/2025

  
  
  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/15/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23792157
  
  I am rejecting this response because:

  My money was stolen. I'm going to take them to court as I have a case building with my lawyer at this time. Please expect to hear from us within the next few days, Cash app. 

  I want a refund.

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ex stole my phone and purse cleared my bank account and went on my cash app to withdraw cash and send money to people with my money. I made police reports and reached out to cash app over 10 times. I have money in savings and can't access it and Im a victim of fraud. They decide to put me in the negative and tell me there's nothing they can do. No temp credit or nothing they blamed it on my bank and brushed me off. It's around **************************** and this how I get treated. Well I filed with CFPB and I mailed and demand letter and a intent to sue letter as well. I'm a single mother and I can't afford to just have money stolen and not have it back this is ridiculous.

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23791901
  
  I am rejecting this response because: They got proof that I didn't authorize the transactions with the proof they still denied everything. Basically saying oh well you can't get your money from savings unless you pay the reversal we did in your account even though I'm the victim here. Ridiculous 
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 09/08/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/02/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23791901
  
  I am rejecting this response because:

  This is my 4th complaint about getting my money that's was taken from me by my ex. My phone and purse was stolen he got into all my banking information ect. I filed police reports and even received a text from him that he has done this. I sent all evidence to Cash app and they refuse to do what's right.Cash app did nothing besides deny my claims and put my account in the negative and I have money in cash app savings. I tried to appeal everything and then they closed my account with no information about my money in my savings either. During this whole thing to they from neglected to give me provisional credits or anything. I send block *** a intent to sue letter they didn't respond back to me at all and I also contacted code they still haven't responded to them either .I'm a fraud victim and they have treated me like I'm a criminal. This isn't Right. They been giving me the run around and hung up in my face over the phone I need something done about this issue. Next I will be filing lawsuits.

  Cash app is at fault for this my account shouldn't of been closed I been appealing the claims they keep denying. The proof was sent. They did nothing but reject my claims and put my account in the negative. I have money in my savings and they didn't give me thst back either
  
  S***erely,
  
  ****** *********

  

  Business Response

  Date: 09/11/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/02/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23791901
  
  I am rejecting this response because: 

  Nothing was done I didn't get my money back after they closed my account. I didn't get money back from my claims I filled either. I am going to sue cash app 
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:08/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday August 24, 2025, I attempted to transfer money from my cash app to my bank account. I was trying to transfer the money using the "free" option provided. When I attempted to set up the transfer it automatically sent the money instantly and charged me for the transaction. I immediately contacted cash app and they would not help me.

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I let someone use my phone my screen locked and I gave him the pin he them went to my ********************** and sent my money to his cash app

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23790998
  
  I am rejecting this response because: I had 600 dollars and 300 dollars taken out of my cash app and they aren't doing anything about it

  Complaint: 23810658
  
  I am rejecting this response because:
  They are saying because i loaned someone my phone and my cash app pin and my screen pin were the same that i authorized these transactions which i didnt he sent the money to himself
  Sincerely,
  
  ****** *****
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/12/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/02/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:08/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May the 22 and 23 I had some unauthorized transactions on my cash app card somehow I card details was hacked and used to fund a different person fan duel account so I dispute the charges with cash app some was refunded some was credited and some was denied Im wondering why I didnt receive a refund or credit for all of the transactions

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/04/2025

  I still havent received a response from them I been checking my emails 
  Complaint: 23790625
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 09/08/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/08/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/08/2025

   
  Complaint: ********
  Can yall contact the merchant and see why all of these unauthorized transactions were not refunded only some was 
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 09/10/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/08/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:08/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a moving company called Solutions Moving to help me move some medical office supplies from ** to **. The move was to take place on (08/22/25). I spoke with associate, ******, who claimed the company was local to ** and could easily assist in the move on my given date. They requested deposit through CashApp in the amount of $708.78 that was completed on 08/16/25. This proved to be a mistake because when I looked up the *** number that this company provided, they have 0 drivers, 0 trucks and 0 inspections listed per law to be able to run a moving company. I was also promised a flat fee for the move of $1998 and after receiving the deposit it changed to a a variable fee of $4.30 per cubic foot after a certain square footage that they arbitrarily came up with. Classic fraud and bait and switch. I kindly requested to cancel everything through ****** on (08/19/25) and explained to her the aforementioned reservations I was having about the company (I have screenshots to substantiate this). Im unable to reach them now. I then went to CashApp and initiated a claim (on 08/21/25) to resolve this and get my money back. They have since denied the claim on (08/24/25). *** requested documentation as to the reason for the denial and sent in for an appeal on (08/24/25). Ive also spoken to many associates at CashApp (between 08/21/25 and 08/24/25) over the phone and they all but confirmed that they dont actually investigate claims and that once money is sent, thats it. If they have a claim provision, however, as a company being ran with supposed FDIC insurances, they should do their due diligence to look into problems, see if the goods/services were actually rendered and what went wrong to try to rectify the situation. This company should not be dealing in fund transfers if they rather opt to not get involved when things inevitably go wrong.

  

  Business Response

  Date: 09/01/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long-time Cash App user since I was 16 years old and have never had prior issues until recently. I have used Cash App both as a transfer service from my primary bank (***************) and by adding money directly into my Cash App balance. I also frequently used the Cash App debit card for ************ the past several months, I experienced multiple fraudulent transactions and service failures:JUNE 15th 2025I was scammed for a tire service that I paid for through Cash App.AUGUST 16th I purchased tickets for a show that was later canceled, and I was promised a refund via their refund policy.And a few other incidents that evidently, evidence was provided.Both transactions were funded from my *************** account, but routed through Cash App. When I initially disputed these charges through Huntington, my bank credited me, but later reversed those credits because Cash App informed them that I had to dispute directly through Cash App. This left me in a situation where I had no refund and no clear way to resolve the fraudulent charges.Despite following instructions and attempting to resolve these disputes appropriately, Cash App has now permanently disabled my ability to use the Cash App debit card, citing a violation, without providing clear reasoning or evidence. This action has caused significant financial disruption and has effectively locked me out of a key service I have used reliably for years.

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23790287
  
  I am rejecting this response because: the only thing that has been fixed is my debit card being reactivated after being told there was nothing they can do after it was permanently deactivated. They Lie. Huntington and all other banks have allowed me to dispute the exact issue, and cash app is the only financial company thats allowing businesses to use their platform for transfers and payable transactions and is robbing their customers.
  
  Sincerely,
  
  ******** ****

  

  Business Response

  Date: 09/05/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/02/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:08/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1, 2025, I sent a payment of $88 through Cash App to a tattoo artist for a tattoo service. The appointment date came and she kept rescheduling my appointment which I then requested a refund, the artist blocked me and never provided the service. Since I did not receive what I paid for, I submitted a dispute through Cash App, explaining that I had not received a service and lost money for a service that was never rendered. I sent screenshots of the messages and also the account showing I had been blocked.Cash App denied my dispute and closed the case without properly addressing my concerns. Their refusal to approve the dispute left me unprotected and without any refund. I am extremely dissatisfied with how Cash App handled this matter. The dispute process felt one-sided and unhelpful, and I was given no clear explanation for the denial and no help and even mistakes while constantly communicating and appealing the dispute. I was upfront and honest about the situation and was left with frustration and no help. As a customer, I expected fair consideration and protection against fraudulent transactions, but instead I was left with no resolution and financial loss.Desired Resolution: I am requesting a full refund of the $88 I paid for the tattoo service that was never provided. I also ask that Cash App improve its dispute resolution process so that customers are better protected from fraudulent or incomplete transactions in the future.

  

  Business Response

  Date: 09/01/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father, ******** *****, had his Cash App account permanently deactivated without receiving a clear explanation of why. Cash App stated only that his account violated the Terms of Service, but they have repeatedly refused to identify the specific section of their Terms that was allegedly violated.Details of the Problem:Cash App informed ******** that his account was permanently closed for violating their Terms of ********** explanation of which section of the Terms was violated has been provided, despite repeated requests for clarification.******** has asked Cash App for: 1. A clear explanation of the exact section(s) of the Terms allegedly violated. 2. Information about whether there is an appeal process. It is unprofessional and unreasonable to accuse a customer of violating terms without identifying the violation or providing supporting documentation. This lack of transparency suggests that no proper investigation has been conducted, leaving ******** unable to understand or defend against the ************* a customer who trusted and used *********************** services, ******** should be entitled to a proper investigation and explanation before being dismissed with vague accusations.We are requesting:A clear explanation of the exact section(s) of the Terms of Service that were allegedly violated.Confirmation of whether there is an appeal process or reinstatement option.If reinstatement is not possible, instructions on how ******** can safely withdraw any remaining funds from his account.If ********************** is unable to provide documentation of the alleged violation, we ask the BBB to intervene to ensure ******** ***** receives either a proper explanation of the issue or the ability to withdraw his funds and close the matter transparently.

  

  Business Response

  Date: 08/31/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 08/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:08/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, I attempted to send my best friend $200 so he could buy a plane ticket for his wife to come home from ****. She is a United States citizen of Cuban descent. In the description of the transaction I simply wrote ******* result of this Cash App froze my account due to the economic sanctions placed upon Cuba by the United States. I was not sending money to **** or their government.Cash App did send me an email on 7/28 requesting additional information regarding this transaction but the email went to my spam ********** did not see it until 8/5. On 8/5, I replied to Cash App & advised them of the situation. They have not provided any update since then. Every time I chat in to support for an update they mention that theyve logged my issue and provide me a case number which is different every time. I should only have 1 case number for my 1 ******** this point I just want my $230 (I also have $30 in my cash app balance that is frozen), close my account and never use ********************** again.

  

  Business Response

  Date: 08/31/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App