Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 27th 3:21pm transaction amount for $250.oo to ******* ****** for closure purchasing a vehicle

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23800143
  
  I am rejecting this response because: I Feel unlawfully takin advantage of when i was scammed by this person and now because i was AGAIN SCAMMED i CANNOT have my money back which is wrong and unjust i will not be satisfied until i get my $250.00 back and than at that time i will transfer all my funds and even close out my account comepletely because i am just disgusted with the support team and everything about cash app.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/04/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/02/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please reach out to support at ************************.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23800143
  
  I am rejecting this response because:
  It is still not satisfactory that this is how I'm being treated over my money Im highly upset 
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/09/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/02/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:08/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed by a private seller of a vehicle. I have tried contacting the seller to no avail. I then tried disputing the purchase through cash app where part of the payment was made but their dispute team is utterly useless. I provided documentation of receipts, communication, and inspection results. The item purchased was misrepresented at the minimum and I should be able to recoup some of the money I've had to put into it. The item was advertised as running and driving with no immediate mechanical concerns. Once purchased, it broke down two miles away and I immediately had to pay $250 in tows as well as almost $800 in engine repairs. I was lied to and now the seller is not responding. I disputed the payment through cash app and they didn't bother to review my documentation the first time or during the appeal. My appeal was denied literal minutes after it was submitted. It was a slap in the face and pure laziness.

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because Cash App has failed to resolve my dispute of fraudulent transactions tied to Sorcery Reels and related third-party processors. These charges appeared under misleading merchant descriptors such as Moonlitsword, Top Demon, Soulofunity, and Tank Keeper. Importantly, Sorcery Reels does not match the names of the apps where payments were made, which is deceptive and qualifies as a billing error under Regulation E (12 CFR 1005.11).Federal law requires provisional credit within 10 business days of written notice. I submitted my dispute through Cash App and formally notified *****************, the issuer of my Cash Card. However, no provisional credit has been issued and I am experiencing ongoing financial harm while this drags on.These charges are payments to unlicensed overseas sweepstakes merchants, the same type referenced by all 50 state Attorneys General in their August 5, 2025, press conference warning the *** about deceptive sweepstakes-style apps targeting U.S. ************ addition, these charges violate ****s rules requiring accurate merchant descriptors and proper licensing of high-risk categories such as sweepstakes/gaming. The use of misleading names like Moonlitsword or Top Demon instead of the actual app names is a clear compliance breach. Processing unlicensed sweepstakes transactions further exposes Cash App and ***************** to **** enforcement and reputational risk.Other financial institutions (*****, ******, *****) have already refunded me for the same merchants, confirming these charges are fraudulent and noncompliant. It is concerning that Cash App has failed to act when every other institution involved has resolved identical disputes promptly.Desired Resolution: I am requesting immediate issuance of provisional credit and a full refund of the disputed transactions in compliance with Regulation E and **** network standards.

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a full refund of $200.00 plus $75.00 in associated fees that were lost through unauthorized Bitcoin purchases and transfers made on August 25, 2025. I did not authorize these specific transactions, and I immediately attempted to report the issue when I discovered the funds missing.These charges drained my Cash App balance after I added money from my linked bank account. The purchases and fees include: $143.00 + $3.14 fee, $115.00 + $2.30 fee, $33.01 + $1.49 fee, $4.50 + $0.25 fee, $11.00 + $0.99 fee, $34.50 + $1.49 fee, $11.00 + $0.99 fee, $2.00 + $0.25 fee, and $2.00 + $0.25 ****** total, these unauthorized transactions equal $275.00 ($200 in purchases and $75 in fees).

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23797870
  
  I am rejecting this response because I'm waiting for the email for a update. I didn't want to pick Accept Response then it would close out this case. As of now I have not heard anything. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/04/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/02/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18th ****** and ****** was stolen out of my account by **** yang1 and I called cash app when it happened and they told me that I would half to let the transaction go through so I waited then I called back and told me I was gonna get all my money returned to me and they only refunded the ****** and not my ****** due to they are saying that it was a in app authorization when I never authorized nothing and cash app is saying the **** yang1 is a merchant but it isnt and cash is saying I purchased something when I never purchased anything and if that was the case then they still owe me a refund because I never received anything I have been fighting with cash app every day once my refund is back in my account I will never in my life use cash app again they cant even get dates right the number is the picture is the **** yang1 number and when u call it they its a scammer number

  

  Business Response

  Date: 09/02/2025

  Thank you for reaching out. It looks like you've made us aware of this issue in Complaint ID #********. Please reference that complaint for our response. 
  
  
  Thanks,
  Cash App
  

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I&#**;m having a Issue with cash app, I told them right away that I had been scammed and I told them to stop my money and everything and so they ended up paying that person anyway. And I&#**;ve been fighting a dispute with them constantly. Now they won&#**;t let me follow anymore appeal because they don&#**;t want to pay me my money. They tell me that, I authorized it and I didn&#**;t and I keep explaining it to them. I did not know anything about it.The thing was I got locked out of my ******** account, and I keep trying to explain to them. So, I called ****** and I asked, um, who can I speak to in ******** to help me unlock my ******** account. So, I ended up talking to this guy that said he helped me and he was going through everything. I asked him do you even have a text message to show that he was supposed to be from ********? And he told me that, oh, he sees somebody is trying to get into my account. They trying to get into my everything and he said, go to your cash app. I see the card and I didn&#**;t even know. I even had a debit card on cash app, that&#**;s activated. I didn&#**;t even know that.And he said, just put this code in. I did not know it was a money code. It said, $945, so all at once my my email starts, flashing fraud alert, fraud alert. So I&#**;m like, what the heck? And I looked, and I seen it, and I hung up on the phone with him, but he kept calling me. But I didn&#**;t answer, I was just trying to buy something on *********He wanted me to give him a code. I never gave him the code. So I assumed as long as I didn&#**;t get him to code, my money would be stuck. I called my bank right away. I told in the freeze my account, and stop it. She said well it went into H31**3634363137303130H there is nothing they could do. She gave 800 number to call H333134**3631**353233H and I put in the complaint right away. So this was like on Friday. But my money said there Pending all the way up until a Sunday and then they release my money. They gave my money to this person and now I&#**;m constantly trying to get it back that&#**;s $945, I told them I did not give authorize this. I said he just told me to put a code in. All I was trying to do was buy ***** on ********. I said, I never offered to buy any merch and I was scammed. So they keep trying to say, even my bank that they deny it. They don&#**;t want to accept the responsibility of what happened because I read that if that happened bank card was linked to my cash app card. And, like I said, cash app is right along with making people money. Because why would you send my money to someone I did not authorize.. They should have gave me a fraud alert, they didn&#**;t even do a fraud alert. They didn&#**;t ask me. Did I know this person? They didn&#**;t do anything and I know cash app is behind stealing people money, too.

  

  Business Response

  Date: 09/04/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 09/05/2025

  Cash App sent me an email today. Tell him that I approve a schemer to take my money from me. I asked him several times how did I ended up having a Cash App debit card activated on my account? The reason the schemer got into my account is through this Cash App activated debit card which I never had. I never activated. I didn't have no reason to use Cash App for any type of bank reason. None for it so ever I use Cash App.  To send cash to friends and family and that was mostly it. I did try buying stock once upon a time with Cash App. But that didn't work out with me either. But I still don't know why there was a debit card activated on my account. The person who scammed me told me too. Look at that Cash App debit card which I didn't think nothing of it and put 945. He told me it was a pin number which it wasn't. It was $945 that he had me to deposit on this debit card.  And then from there he had control from the debit card and transferred the money over into his. Account. And that's how he ended up getting my money, I did not authorize him none whatsoever. This is called stealing and Frau./n D and they refuse to investigate that person, why can't they check and see is this person a real person? Why can't they check that why they won't investigate any of that, why can they investigate that guy? Why are they continue investigating me, they should be investigating the person who took my money and see, was he really a real person. They don't wanna do that, because  They don't want to admit the truth because because Cash App is behind all of this too. And they need to be more investigated upon us well because this is crazy. If I called them in the process of someone still in my money and you didn't freeze my money yet and still you paid this person out and I told them no.

   I did not give this person any money and I called them in enough time for them to freeze that account. But yet in still, they sent my money to this.  Skimmer that mean cash app is behind all of this as well. They lead and people on and allow me schemers to take people money like myself.

  

  Business Response

  Date: 09/15/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/05/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23795415
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 09/16/2025

  I have responded to cash app several times and I keep accident over and over. Please show me the date and time. That I activated a Cash App debit card on my Cash App account. Because I know for a fact if that Cash App debit card was not activated by me. I don't know who did it. There was no way my $945 would have been taking from.  Me due to the fact that Cash App debit card was activated that I have never activated it. I keep asking them over and need to see verification of the date and time that I activated that debit card because the person who scammed my money from me had.  Cash App debit card and had me to put in a cold set. 945, which was $945 that he scammed out of my bank account and he had me to transfer that funds to the Cash App debit card. Then he said I purchase a merchant from the Cash App debit card which I did not know anything about. I had a Cash App debit card.  Now I ask Cash App several times and they cannot prove that I knew anything. Or I have activated a Cash App debit card. They keep ignoring the problem.

   And keep telling me to email them and they tell them they don't email them anymore. They keep telling better business beer. Online and they keep telling me something else. I have all the emails that you guys keep sitting to me don't think for one I don't respond back to Cash App. I respond to every plus 1 of your.  Or emails, just just like now. I respond to every email that come through. Only thing left for me to do is go put in a police report for stolen identity

  

  Business Response

  Date: 09/26/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/05/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/26/2025

   
  Complaint: 23795415
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 09/26/2025

  Here is my *************** police report number (25-04412) for my at identity been stolen  through Cash App, they have not provided me any information on how I had a Cash App debit card that I did not apply for or aggravated and cash out refuse to investigate the situation.Or tell me when I activated a cash out debit card.

  So my identity has been sto cash app

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6, 2025, I used Cash App to make a payment to ****** in the amount of $47.66. I returned the product to ******, but ****** has not refunded me and they said they received the product on the 18th. I provided documentation showing that the refund was supposed to be issued, and I uploaded this proof to Cash App as instructed. Despite this, Cash App has failed to process or release my refund.I have contacted Cash App support multiple times and followed all steps requested, yet I am still being denied the refund that I am rightfully owed. The product was returned, and ****** confirmed a refund, but Cash App is holding my money and has not credited it back to my account.

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23794674
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 09/02/2025

  I reject because they also say they will investigate but keep my money this is the 3rd time cash app has not helped. Ive contacted them directly and sent proof of everything and all they ever say is oh its another department so we dont know! So no I want my refund 

  

  Business Response

  Date: 09/10/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/02/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23794674
  
  I am rejecting this response because: I never received my refund, I uploaded documents stating I require one and they still did not send it 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/15/2025

  
  
  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/02/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/22/2025 I received a text message from Cash App @ 7:14 PM which stated " Cash App: *** ***** requested $ *****. Open the app to approve or decline.I logged into my cash app account, clicked on the request from ** ***** and approved the request for $ *****. A few minutes later my brother ** ***** called me and asked me to cancel the request because he couldn't recall his log in information for cash app.I tried to cancel the request on cashapp but it stated the request was complete. I read their policy on unclaimed funds and submit request asking them to refund my money since AC couldn't claim it I was told the best thing to do was to let the transaction expire in **************************************************************** 4115.On 08/07/2025 @ 12:29 PM I received text from Cash APP " Your $ ***** request to ** ***** expired.I waited and watched my checking account the $***** was never returned. On 08/11/2025 @ 5:14 AM I contacted Cash APP regarding this I chatted with ***** Gr who stated " Your $***** payment was successfully cancelled and returned to your debit card ending in 4115. Cancelled payments will return to your bank account in 1 or 2 ways:It may void and drop off your bank statement. Meaning, the transaction was successfully cancelled. Your bank has adjusted your balance, and you will no longer see the initial debit. OR 2 It may post as a refund in 2-5 business days. Meaning, you will see the initial and additional ********* of 08/15/2025 after contacting my credit union who advised me they never received request from Cash App to refund. I contacted ***** with Cash APP again on 08/ 15/2025@ 12:19PM who stated he filed a complaint # *********

  

  Business Response

  Date: 09/01/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Cash App Support,I am writing to respectfully request a reconsideration of the restriction placed on my account regarding eligibility for a Cash App ******* the past, I acknowledge that I created multiple accounts and attempted to request cards from them. I now understand that this behavior was against Cash Apps policies and could be seen as misuse of the service. I want to sincerely apologize for that. I have learned from this experience, and I am fully committed to using only my primary account going forward in a responsible and compliant way.I also wish to share that I live with a disability, which sometimes makes it harder for me to fully understand the impact of my actions in the moment. That said, I am committed to improving my behavior and following all Cash App guidelines moving forward.Cash App has been an important service for me, and I am still able to use my account for transactions. However, having access to a Cash Card would make managing my finances much easier and more accessible.I kindly ask that you reconsider this restriction, or at least provide guidance on whether there is a timeframe after which I may reapply for a Cash Card. My intent is to be a responsible user of ********************** and to maintain good standing with your service.Thank you for your time and understanding.Sincerely,******* ******** $zenlemahieu

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Bitcoin through cashapp and paid their fees to do so and then went to transfer to my external exodus wallet as cashapp is horribly strict with refusing transactions. I have sent to this wallet before without issue and now it says the transaction was cancelled for my protection. No wallet ID will work is all blocked. They tell me to sell the bitcoin and transfer to my bank.. so take the money you made from me paying fees and waste my time? Well guess what, that wont work either. I get prompted with an inadequate balance warning every time no matter how much I try to sell. Support keeps giving very generic responses and essentially blaming me and will not release my bitcoin. My money is being held hostage with no way to get it back. Will have to contact my bank to report fraud and file a chargeback if not resolved today.

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App