Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cash App has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a scam report for returned money they tried to say based on history which is complete ******** I never sent the person money and was scammed these ppl just dont want to fix things they act like it I requested a supervisor to call they havent called or got back

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23810501
  
  I am rejecting this response because:
  They havent even responded to the email and try to mark resolve when they dont try to solve issues 
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/08/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/07/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so this morning at 6:23 AM August 28, 2025 I had someone transfer $500 from out of my Navy Federal account that I didnot authorize I did not have $500 so that overdraft my account they first transferred at 6:23 AM this morning $25 then again at 6:23 again they transferred $475 which totaled out to ************************* my Navy Federal account from ********************** and when I contacted the Cashapp they acted as if they don't know what's going on they don't have a manager and there's no one there to help I tried chatting and I tried calling neither one of those things worked and once I let them know that I feel like they are a part of the scams that considered constantly going on all of these people are steady going through all these things with cash app and I do not understand why as the Better Business Bureauhave you guys not shut them down they act as if they don't understand or don't know why peoples accounts are consciously compromises through their account they have no one there to give a person back their money when you contact them they never wanna give you your money back I can literally show you a list of times that I've tried to contact can't cash app for things that were not supposed to be taken of my account and I do not receive any help or my money back so at the resort I would like for my money to be givenback to me and I want cash app the company close down because they're committing fraud there's no way around it I did not authorize anyone to touch my account no one has touch my account and money is just flying back-and-forth out of my account for no reason

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent money to my son on cash app but it was an account that he cant get into . This happened before with his dad every time I ask cash app for help they tell me to make him a new account and sponsor it so they can send the money back . So I do and they wont ever send the money back. We dont have access to his old account even asking for help to recover it they wont they just say make a new account.

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing this complaint against CashApp for their failure to provide access to my funds and their lack of meaningful customer ************ of Issue/Transaction: July 21, 2024 While attempting to withdraw money, my account was suddenly locked for suspected activity.Amount of Money Involved: $3,040 remains inaccessible to me since that date.Nature of the Dispute: I have been a CashApp customer since 2018 without prior issues. Since July 21, I have been unable to access my funds for over a month. Each time I contact support, I am told the matter has been escalated to a special team working on my case, but I receive no updates, no resolution, and no timeframe. I was given multiple escalation case numbers, including Case #********* and Case #*********, yet both were closed with no resolution. This practice has left me without access to my own money and no explanation from the company.Attempts to Resolve: I have contacted CashApp support multiple times by phone. Their responses are repetitive and provide no actual progress. Despite repeated assurances, there has been no follow-up and no real attempt to resolve the matter.I find it unacceptable that CashApp can continue to operate while effectively holding customers funds hostage. Their lack of transparency and accountability is deeply concerning.I respectfully request that the BBB investigate this matter and require CashApp to:Immediately restore access to my funds Provide a formal explanation for the lockout Clarify why escalation cases were closed without resolution Establish corrective measures to prevent this from happening to other consumers Sincerely,

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:08/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cashapp denies not applying a 5% discount to my grocery purchase with the claim that the offer was activated after the purchase. I have explained to multiple agents and managers that the offer was indeed active, but did not go through. Managers have closed my case while I was in an active conversation with them, and agents claim the only way to talk to a manager is through email, where they have all the freedom to ignore me. I am tired of trying with them.

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10, 2025, I went to an ATM and used my CashApp card and the machine malfunctioned and did not give me the $******. However, the money only was deducted. CashApp is REFUSING to contact ********* ************ on ****** in *********************** and keeps denying my claim with a generic response and will NOT investigate.The transaction was made by me!! I did not let someone use my card. When I reached out to cash app, they only allow you to use pre populated "scenarios" and the only one that fit was dispute transaction or unauthorized. However, no one takes the time to help AND the ************ said that cashapp MUST call them and get the receipt number so they can reverse the charges AND to get my receipt number which shows $0. I did not get any money ?? Cash App keeps responding saying that I authorized the transaction or gave my info to someone else and this response makes no sense. I SAID IT WAS ME!! I want my $375 that I fid not get when the atm malfunctioned. The receipt that has the time 1829 I tried to get $400 dollars, I did not have it, the receipt time of 1830 i tried ****** an error message came on the atm saying that it could not dispense the money even though I heard it counting in the machine. The drawer never opened for me to get the money. I backed up from the drive thru atm and went to the walk up atm and I received the insufficient funds receipts. I kept trying to get my money. Please help me get my money. Pull the cameras!!

  Customer Answer

  Date: 08/27/2025

  Good Afternoon, 

   

  Please see the attached photos for complaint 23639764.

   

  Thank you,

  

  Business Response

  Date: 08/27/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash app close my account and kept my money thats illegal. They cant do that. I need them to return my money to me. Theyve donethis to my mom. Theyve done this to me. Theyve done it to my sister. Theyve done it to my cousin. They do it all the time

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  

  Thanks,
  Cash App
  
  
  
  

  
  

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23805489
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 26, ********************************************************************************* that I had to create an account again but I already had a account with the information that I had entered. Being that it was after business hours I reached out to the chat support to trouble shoot the problem. Since I was getting nowhere I decided to request a human. Which wasn't available until business hours. After speaking to a human and verifying my account information I was told that my account was being protected and for security reason I couldn't have access back into my account after this encounter I called and got the exact same outcome. I have all the information to verify that the account is indeed mine and I'm willing to share it. When I asked for a supervisor or the fraud department I was told that she could not transfer me to another team member. I continued to ask what other information they needed and how could the be protecting my account from me when I am the owner of the account. Who exactly are the protecting the account from only to again get the repetitive answer it for the protection of the account so they are failing to give me access back into the account and failing to tell me how I can get my money transferred out of there account.

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23805172
  
  I am rejecting this response because: I have tried every method as well as worked with their customer service to verify and resolve this situation. I have given them every they have asked for and still have not gotten access to the account nor have my funds been returned to me.
  
  Sincerely,
  
  Tiantris ********

  

  Business Response

  Date: 09/09/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/08/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  While the current resolution mentioned here was not helpful at all one employee was able to rectify the problem and get me both access to my funds and my account. Proving that when they say there is nothing more to be done they probably aren't even trying. Thank you Olivia Cash App Complaint Operations Team for doing your due diligence 

  Sincerely,
  
  Tiantris ********

• Initial Complaint

  Date:08/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to transfer $206.32 to my bank account and I was never given an option to select which account to transfer it to. The money was transferred to an old bank account that had been closed for a long time. I attempted to contact customer service, but there was no way to get in contact with a real person to rectify the issue. I have no idea where the money is at this point.

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5th 2025, I purchased a 2009 Infiniti Fx35 from a seller that described the vehicle for sale as flawless with no issues. Upon bringing the vehicle to the mechanic, the mechanic was in shock that I was able to make it to his shop safely due to how rusted out the entire bottom of the vehicle was. The mechanic deemed the vehicle unable to drive & that my health was at risk if I continued to drive that vehicle. I contacted the seller, who then blocked me after several attempts to contact him. Ive informed cashapp several times since July 5th that I was scammed, Ive called countless times & have spoken to several different customer service agents to no avail. It has now been almost 2 months with zero progress on resolving the issue at hand. Cashapp has now denied to reimburse me on 3 different occasions now.

  

  Business Response

  Date: 09/04/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23803625
  
  I am rejecting this response because:
  I submitted my dispute on July 5th, 2025, and have been patiently waiting for some type of resolution since that day, even a step in the right direction. My disputes have been denied twice, and all Ive been constantly told is that well look into your situation, please contact us back in 10 business days for the last 2 months. Countless phone calls, no progress whatever. I work very hard for my money, please do your part & make some type of progress towards me receiving back the money I was scammed out of. 
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 09/08/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/04/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23803625
  
  I am rejecting this response because: Cashapp has done nothing but provided terrible customer service. Instead of correcting the issue at hand, they have given me the run around, tell ME myself that I didnt get scammed, & I have even received a nasty attitude from a customer support agent. Imagine someone being rude & giving YOU an attitude over money YOU lost, mind you its their job to help. I want my money back, the next step is legal action. 
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 09/15/2025

  
  
  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/04/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App