Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11, 2025, a Pixel device gained unauthorized access to my Cashapp account. On this date, they made several attempts to withdraw money from my linked ********** tied to my credit union. $1,000 was transferred out of my cash app, from this Pixel device. This was not known by me. This was not authorized by me. This is not my device. Also, it wont allow me to log out if it (see attachment). Then, on June 12, this person made several more failed attempts to withdraw from my linked debit card. They succeeded once for the amount of $2,000 unauthorized EFT from my credit union into my cashapp & then immediately transferred it, without my knowledge or permission, out of my cashapp. I reported it within the appropriate time frame documented in Regulation E. I gave written notice. I was not permitted to even submit supporting documentation for these claims. I was not provided a reference number even when I asked. & now, because i do not have the reference number, they will not provide me with the documents they used in their investigation. Their investigation began August 22 & ended August 26 when they declared my claims to be fraudulent. The 10 day window goes until September 8. Not only did they rush through the what is required to be a reasonable investigation, but they denied me the right to provide supporting documentation. Nonetheless, they have it already, because I accessed it through their logs. The devices used for each transaction are logged by Cashapp. & thereinlies the evidence that the two EFTs totalling the amount of $3,000 were done on a Pixel device, immediately after it gained access. As you can see, i have an S24, NOT a Pixel(refer to included cashapp device logs). ********************** likely has the ability to view IP ******************** data for this *****, so why haven't they? These transactions were unauthorized. Cashapp is in non compliance ****************** is theft, deceitful, shady, & mostly it is, in so many ways, non compliance with Federal Law.

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23803435
  
  I am rejecting this response because: They did reach out and tell me theyre looking into it and will be in touch and then reminded me I can always get in touch via their support chat in app. Im thankful for the update, however, I am not prepared to close the case and deem the resolution satisfactory until there is a resolution. I exhausted all efforts with the "in app" chat so the fact that that was recommended to me tells me they were prepared to send me back into an endless loop of frustration and dismissal. I have learned that with Cash App, they will do nothing at all, even if it is violation of federal law, if we allow them to. If that werent true, I would not be here. Therefore, I will say I appreciate the update that youre looking into it. And I will be here if you need my assistance in any way. Until then...

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/17/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against Cash App (Square, Inc.) regarding their failure to resolve a dispute on my account.On 8/18/25, someone I do not know used my debit card with cashapp to commit fraudulent and unauthorized purchases. There were 3 seperate purchases, one for $20.16, one for $360.31, and $59.90. I contacted both Cashapp and the merchant that early morning once I realized, and by August 21st, 2025, cashapp closed my account and denied by disputes. I initially provided documentation and requested to know why specifically it was denied following the denials, but I was meet with a response that did not specify why my disputes were closed. There responses have been vague and have caused me excessive stress. I have not been able to resolve this as there is no one from the cashapp department who can provide me information and have only been told I will receive an email. I provided all proof that I did not make these purchases. I have been forced to try to resolve the issue to no avail as the person who accessed my account and payment method maintained access to my account. I hoped my bank would back me against the merchant ***** who also would not assist me and who also do not have a phone line. They have only directed to begin a dispute with my bank who has declined to assist me with this issue. I feel powerless and have been extremely distressed that I am not able to retrieve my refund from a business I have been with for years. I also have only filed one dispute that was not successful either in the years I have been with cashapp. There is no proof that I used their app fraudulently in the history of being a customer.I am requesting that ********************** issue a refund of $440.37 and properly address my dispute.I have attached screenshots, receipts, correspondence as supporting evidence.Thank you for your attention to this matter.Sincerely,***** Colindres508 ********************** **************************************.

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25th , 2025 I went to Dollar General at ************************************************************* and loaded $200 cash onto my Cash App card using their reload service. I was given a printed receipt as proof of payment.However, the funds never appeared in my Cash App account. I contacted ********************** support, and they told me they do not see the transaction on my account. I also contacted **************, who stated they cannot issue a refund and directed me back to Cash App. At this point, both companies are pointing me to the other, while I am still missing my $200.This has caused me financial hardship as the funds were meant for bills, and I have proof of the reload transaction. I am requesting that Cash App/Block investigate this transaction, properly credit my account, or issue a full refund of $200.

  

  Business Response

  Date: 09/04/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 30, 2025 I added cash from my checking account onto my ********************** card and after several attempts, I was unable to retrieve my cash.I actually started having trouble with my card on July 17, 2025 declining purchases.On July 24, 2025 I was having issues with my phone, as far as freezing and not responding. When I was trying to make a purchase I believe I pushed the button too many times trying to troubleshoot the problem, and each hit was registered as a decline (8 times)On July 30, 2025 I made 2 transfers from my checking account onto my ********************** card and when I tried to send it to my son or make an ATM withdrawal, the card kept declining.On August 5th, I called and the representative said he didn't know what the issue was and he'd have to send an email to another **** because it had to be escalated to a higher level and someone would email me.After not receiving the email on August 7th, I called again and was told, I had to wait for the email because she was not authorized to help me any further, I had to wait for the **** to respond.I called back on August 13th, demanding to speak to a supervisor, in which I was told, they could only respond via email. Later on that day I finally got the email from the supervisor, telling me to wait for an email from the escalation ******* is now August 26 and I still haven't heard anything or received an email, so I called again, only to get the same response.I live paycheck to paycheck and $627.28, may not seem like a lot, but it is to me! I don't know what else to do to get some help, so I contacted the BBB.Thank you so much for your time and anticipated ******* my son is going through the same thing (BLOCKED CARD) and my bestie, who lives in ********** informed me that she dropped them because last year the same thing happened to her.Have a wonderful day ****** ********

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They allowed a hacker to break into my account and charge over $900 to my account and make where I can not pay anything now I have no food, I can't pay mortgage or anything and they won't cancel or refund me the money or help in any way. I have the police report started and filed with the *** I will be homeless by next month if I do not have this money please help !

  Customer Answer

  Date: 09/02/2025

  Cash app is allowed almost $1,000 to be stolen from my account and they will not reimburse me even though I have proof that I was not given any body authorization And now I am unable to pay my mortgage because they are allowing people to scam me man and I have all approved along with the police report showing it that I submitted to them and they have done nothing about it. Please help me get my money back. They have allowed $ $856.74 to be stolen from my account and denied my claim.

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23800784
  
  I am rejecting this response because: I have evidence supporting fraud and documentation which I have provided previously that it was not me or an authorized user that accessed my accounts making this complaint valid regardless of what theyre system says I was not the one to make these transactions and according to my research it is completely possible for this to happen without leaving a paper trail of the scammer is experienced enough I have received checks I didnt order attached to an account number that isnt mine I have evidence that I have provided of the wallet the funds went to I just want the money refunded and to be able to go on with my life it is already alarming that this could happen at all let alone that they accessed my bank and cards information please help me find a proper resolution to this issue 

   

  I had some fraudulent charges happen on my Cash app as well as my bank account. I am currently out over ****** due to unauthorized transactions that took place while I was asleep cashapp has said they wont refund it because in the system it shows it was an authorized user my bank offered giving a new card I have changed all logins and security questions I have followed proper channels and still have no resolution I have things I need to pay for bills mortgage groceries all that is on hold I have filed a police report and can provide the case number 25-017635 I have documentation of the transactions in question as well as the ip address that accessed my bank account and the bitcoin wallet of were the funds were sent I did not give anyone else authorization to access my accounts making this fraudulent I have filed with the bbb the attorney general cashapp
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 09/07/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/03/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 27th 3:21pm transaction amount for $250.oo to ******* ****** for closure purchasing a vehicle

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23800143
  
  I am rejecting this response because: I Feel unlawfully takin advantage of when i was scammed by this person and now because i was AGAIN SCAMMED i CANNOT have my money back which is wrong and unjust i will not be satisfied until i get my $250.00 back and than at that time i will transfer all my funds and even close out my account comepletely because i am just disgusted with the support team and everything about cash app.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/04/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/02/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please reach out to support at ************************.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23800143
  
  I am rejecting this response because:
  It is still not satisfactory that this is how I'm being treated over my money Im highly upset 
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/09/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/02/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:08/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed by a private seller of a vehicle. I have tried contacting the seller to no avail. I then tried disputing the purchase through cash app where part of the payment was made but their dispute team is utterly useless. I provided documentation of receipts, communication, and inspection results. The item purchased was misrepresented at the minimum and I should be able to recoup some of the money I've had to put into it. The item was advertised as running and driving with no immediate mechanical concerns. Once purchased, it broke down two miles away and I immediately had to pay $250 in tows as well as almost $800 in engine repairs. I was lied to and now the seller is not responding. I disputed the payment through cash app and they didn't bother to review my documentation the first time or during the appeal. My appeal was denied literal minutes after it was submitted. It was a slap in the face and pure laziness.

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because Cash App has failed to resolve my dispute of fraudulent transactions tied to Sorcery Reels and related third-party processors. These charges appeared under misleading merchant descriptors such as Moonlitsword, Top Demon, Soulofunity, and Tank Keeper. Importantly, Sorcery Reels does not match the names of the apps where payments were made, which is deceptive and qualifies as a billing error under Regulation E (12 CFR 1005.11).Federal law requires provisional credit within 10 business days of written notice. I submitted my dispute through Cash App and formally notified *****************, the issuer of my Cash Card. However, no provisional credit has been issued and I am experiencing ongoing financial harm while this drags on.These charges are payments to unlicensed overseas sweepstakes merchants, the same type referenced by all 50 state Attorneys General in their August 5, 2025, press conference warning the *** about deceptive sweepstakes-style apps targeting U.S. ************ addition, these charges violate ****s rules requiring accurate merchant descriptors and proper licensing of high-risk categories such as sweepstakes/gaming. The use of misleading names like Moonlitsword or Top Demon instead of the actual app names is a clear compliance breach. Processing unlicensed sweepstakes transactions further exposes Cash App and ***************** to **** enforcement and reputational risk.Other financial institutions (*****, ******, *****) have already refunded me for the same merchants, confirming these charges are fraudulent and noncompliant. It is concerning that Cash App has failed to act when every other institution involved has resolved identical disputes promptly.Desired Resolution: I am requesting immediate issuance of provisional credit and a full refund of the disputed transactions in compliance with Regulation E and **** network standards.

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a full refund of $200.00 plus $75.00 in associated fees that were lost through unauthorized Bitcoin purchases and transfers made on August 25, 2025. I did not authorize these specific transactions, and I immediately attempted to report the issue when I discovered the funds missing.These charges drained my Cash App balance after I added money from my linked bank account. The purchases and fees include: $143.00 + $3.14 fee, $115.00 + $2.30 fee, $33.01 + $1.49 fee, $4.50 + $0.25 fee, $11.00 + $0.99 fee, $34.50 + $1.49 fee, $11.00 + $0.99 fee, $2.00 + $0.25 fee, and $2.00 + $0.25 ****** total, these unauthorized transactions equal $275.00 ($200 in purchases and $75 in fees).

  

  Business Response

  Date: 09/02/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23797870
  
  I am rejecting this response because I'm waiting for the email for a update. I didn't want to pick Accept Response then it would close out this case. As of now I have not heard anything. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/04/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/02/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18th ****** and ****** was stolen out of my account by **** yang1 and I called cash app when it happened and they told me that I would half to let the transaction go through so I waited then I called back and told me I was gonna get all my money returned to me and they only refunded the ****** and not my ****** due to they are saying that it was a in app authorization when I never authorized nothing and cash app is saying the **** yang1 is a merchant but it isnt and cash is saying I purchased something when I never purchased anything and if that was the case then they still owe me a refund because I never received anything I have been fighting with cash app every day once my refund is back in my account I will never in my life use cash app again they cant even get dates right the number is the picture is the **** yang1 number and when u call it they its a scammer number

  

  Business Response

  Date: 09/02/2025

  Thank you for reaching out. It looks like you've made us aware of this issue in Complaint ID #********. Please reference that complaint for our response. 
  
  
  Thanks,
  Cash App