Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Cash App (Block, Inc.) because multiple incoming payments were automatically withdrawn without my authorization. The specific amounts taken were $10,$15,$30,$40,$50 all sent to me by my family for personal use. These funds were not intended to go toward any Cash App Borrow balance, and I did not approve these withdrawals.I contacted Cash App support multiple times:Friday, August 29 via in-app Sunday, August 31 via phone Each time, I was told my case was escalated, but I have not received any resolution or refund. The case number for reference is *********.I am requesting a full refund of these amounts and a permanent solution to prevent Cash App from automatically taking money from incoming payments in the future. I have attached screenshots showing the money being sent to me and then immediately withdrawn, marked as completed.This has caused me financial difficulties and stress, and I need Cash App/Block, Inc. to address this issue urgently.

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The users of cash app are able to take information from anyone's debit card and apply to their wallet. My information was taken three times and I called customer service. No resolution was offered.

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently phone scammed in late July The culprit was able to access my Cash App account and steal $1696 Eventually I had to open a new account and debit card from my bank ******* investigated and ruled in my favor and refunded the money to my checking account Recently someone tried to use Cash App again on my account in the amount of $1696 It resulted in a debit on my card in the red I contacted Cash App several times and they will not reconcile my account I ultimately cancelled my debit card resulting in the debit

  

  Business Response

  Date: 09/07/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/25/25- I paid for Wingstop using an offer code they had on the cash app card in the early Monday morning. The merchant ( Wingstop ), after an hour, cancelled the order and issued a refund. After 4-5 days and the payment posted to my account, I started a dispute and provided the clear evidence and documentation that includes a refund receipt and a screenshot of the order being cancelled. Cash app denied both of my request within 24 hours citing that the merchant fulfilled the order. I dont understand how if I have 2 documentation that states they did NOT fulfill the order and a refund is initiated. Cash app has been silently taking peoples money and refusing to give refunds like stated. I want a full refund posted to my account. ********************** also refuses to provide documentation that they use to reached the denial resolution although stating in both emails if I reach out they would provide such information.

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23823938
  
  I am rejecting this response because:
  I have offered the refund Id multiple times and are still insisting on not seeing the refund. I paid for the food using Apple Pay with my  cash app card. Your tech said they seen the refund for the offer boast credited back to my account, but not the money in my account itself. Doesnt make sense, regardless rejecting my dispute saying that the merchant fulfilled the order is false given that I have provided screenshots of the cancellation screen, refund receipt, and refund ID.
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 09/10/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/08/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23823938
  
  I am rejecting this response because:
  The issue has not been solved. I am filing another dispute.
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 09/17/2025

  
  
  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/15/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boost mobile scammed me I contacted cash app showed them proof that I was scammed. They still denied my request all 5 times. Im not being treated fairly Im not being helped properly so either cash app stolen my funds or boost mobile

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:08/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used my cash app debit card at a gas station on August 29, 2025. I realized I was at a diesel pump and canceled the transaction (I didnt spend anything). I was then unable to use my debit card because the pending charge placed a hold on my balance and so no longer have access to my money. Im unable to get gasoline and have an empty gas tank. I did not receive services or goods. The gas pumps transaction was $0.00. I called Cash apps customer service and they said the pending status will last up to 5 business days. This is inappropriate and causing an undue delay. This is a consumer law violation. Release my funds forthwith. cc: CFPB and FTC

  

  Business Response

  Date: 09/07/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cash app account was suddenly and and unexpectedly closed due to a violation of privacy policy however I dont understand what i did all I did was receive money from family for a loan then I payed them back thats all I did i contacted customer service they told me they sent a email I never received the email I asked them to resend it they refused

  

  Business Response

  Date: 09/07/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint because of the way Cash App has mishandled my disputes regarding two authorized transactions totaling over $800. My cash tag is $Yayebsyy. Everytime I complain they do not help!!!!I made these purchases in good faith, but I never received the goods I paid for. When I reported this to Cash App and opened disputes, I expected support in recovering my funds. Instead, my disputes were denied without a proper explanation or meaningful review of my evidence. I have a video showing the delivery driver from speedx pretending to deliver my package, just to pick it back up and leave with it. This happens often to customers and this can be proven through social media records. I mentioned that I could still send in this video and they denied my claim!!Cash Apps denial leaves me in a very unfair position. I followed their procedures, provided details, and made clear that I never received the merchandise. Yet the companys only response was a generic rejection, with no transparency into how they reached that decision. As a result, I am left with a substantial financial loss and no accountability from either the merchant or Cash App.What makes this worse is that Cash App advertises protections for its users, but when an issue arises, the company refuses to stand behind its customers. Losing over $800 is not a small matter, and their unwillingness to properly investigate or assist me shows extremely poor consumer service.I am requesting that the Better Business Bureau assist in getting Cash App to reopen my disputes and provide a fair review. At minimum, I expect Cash App to explain in detail why they denied my claims and demonstrate that they actually investigated the matter, rather than simply dismissing it.A manager contacted me just to tell me that they will investigate my case then immediately closed my case right after. This is unacceptable. No effort was put into my case at all!!! My dispute was denied 2x!

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I had a fraudulent charge made on my cash app account, here are the details of the *********** 8/30/25, Time 9:10pm, Amount $1040 Transaction number #D-5378EDOR Recipient was ***** ****** his cash app account is ******* I live in **************** and I believe this fraudulent charge was made in ************* phone was with me during this transaction and I was at home in *****************I am not sure how my account was hacked and this payment taken from my cash app balance.Thank you

  

  Business Response

  Date: 09/07/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23822428
  
  I am rejecting this response because:

  I did not approve or initiate this transaction, cash app response below

  Your Cash App account was not compromised at the time of the transaction. We determined that the payment was authorized by you or someone with permission to use your account based on the following: The transaction was initiated by a device in your possession.

  this information is false, I did not approve this transaction and it was not initiated by a device in my possession, I would like to see the supporting documents or how this determination was made
  Sincerely,
  
  Mayalynn *******

  

  Business Response

  Date: 09/10/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/07/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:08/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complainant:****** ********* ******************************************** Email: ****************************** Business:Block, Inc. (Cash App)***************************************************** I am filing a formal complaint against Cash App regarding the wrongful restriction of my account and device.Despite having verified my identity with my legal name, address, and government ID, ********************** suddenly locked me out of my account and displayed a message stating that my device cant be used for Cash App due to alleged activity against their Acceptable Use Policy. I want to make clear that I have not engaged in any fraudulent or prohibited activity.This restriction has rendered my account, Cash Card, and funds completely unusable. My identity verification status shows as Verified, and all of my information is accurate and legitimate. I rely on Cash App for financial transactions, and this unjust lockout has caused me significant inconvenience and distress.I have attempted to resolve this matter through Cash Apps in-app support system, but I have not received any clear explanation, nor have I been provided a path to regain access to my account or funds.

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App