Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cash App has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash app is currently robbing and stealing from my bank. They are not linked but cash app finds a way to keep stealing money for two years now and buy them stealing from me. They dont discontinue the card. I had refuse to give me another one and still stealing my money. Theres so many dating for three years that Cash app has been stealing from me.

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23826305
  
  I am rejecting this response because:
  This is ongoing. My account with Sofi is not linked with Cash app, but for somehow theyre withdrawing it through Apple Pay and through my bank for unknown reasons theres no purchases being made. I do not have a debit card with Cash app. They are all liars. They are all liars every month. They are withdrawing money. 
  Sincerely,
  
  Tamicko Murraymciver

  

  Business Response

  Date: 09/15/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/08/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash App falsely accused me of engaging in illegal gambling and permanently closed my account. I have never participated in such activity, and I believe this action was taken in error. For over two years, I have contacted Cash App numerous times to appeal this decision. Despite my repeated efforts, I have not received any direct answers, supporting evidence, or a meaningful resolution. This has unfairly denied me access to my account and funds, causing financial and personal hardship. I am requesting that Cash App conduct a full review of my account and remove the false illegal gambling designation. I want my account reinstated with full functionality, or at minimum, immediate release of all funds that were frozen or restricted. In addition, because I have been denied fair access to my account for over two years despite repeated attempts to resolve this matter, I am requesting appropriate compensation for the financial hardship, time, and stress this error has caused. I also request written assurance that this incorrect designation will not negatively affect me in the future.

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29th, I got a notification from cash app about a deal where I could get $10 off of any purchase of $10 or up. It said the offer would expire in 3 days. I attached a screenshot of that offer. On August 31st, I used my cash app card specifically for this reason and was not given the $10 off. When I reached out to customer service, they told me the deal expired the same day and didn't explain anything else. I told them right I used it before it expired, and they told me someone would get back to me to resolve it. I just got a message from the business asking if my issue was resolved, to which I said no, and it basically just said it would record my feedback. This is a blatant scam! Case # *********

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23825861
  
  I am rejecting this response because: if the email shown here is the response you're talking about, it's BS. I responded as shown.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 09/11/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/08/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23825861
  
  I am rejecting this response because: they are standing by the decision to deceive me with a false expiration date on a coupon. When I get a pop up on your app about a coupon on the 29th that says it expires in 3 days, and I attempt to use it on the 31st, I expect that coupon to work. I made a purchase I would not have made without it and I'm not pleased. It blows my mind that even people with higher authority, as I assume based on them responding to BBB messages, would choose to stand by the scam and not support the customer.

  Lesson:

  Don't trust ********************** promotions!!! 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 09/16/2025

  
  
  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/08/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on July 2, I purchased a riding class or a MSF course for a Harley ******** ****** I purchased this through Cash App that day comes of the class and the instructor calls me and tells me I wont beable to make the class so she will rebook me free of charge. I told her all right that sounds fine. I will come to the class day. The day comes of the class. I am out of town dealing with a family emergency. I let them know that I wont be able to come in as I am dealing with a family emergency. They tell me that they wont be able to rebook me as their policy is that if no notice is provided that $75 charge is required, and also written in their policy says that if one class is attended that no refund is possible I have not attended any classes as of yet, so I let them know that I will just take the refund because I wont be able to come back for several weeks they tell me wont provide me a refund they yell at me they call me names. They tell me Im stealing their money and hang up on me. I provide the evidence I have to Cash App. I explained to them my situation. Cash App tells me that it seems everything was done, which cant be possible because havent attended a class, but I have paid the full amount. I tried to call the business back. They tell me that if I want to attend another class, I will have to repay the full Amount, I tell Cash App the same thing that was told to me. Cash App denies me again. I wait a little while. I try to go through Cash App support. I try to call Cash App. I try to do everything possible. Everyone is telling me that there is nothing that they can do so I search online what is possible and I was brought to this.

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  cash app closed my account for no reason, and they still not telling me the reason on why i got my account closed, and also i just got it back from them doing the same thing for no reason and they told me wait until the next 10 days, i got a whole direct deposit going into that account on thursday and i wont be able to use it.

  

  Business Response

  Date: 09/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Issue:My Cash App account was compromised, and I lost $100 due to fraudulent charges. While Cash App flagged two suspicious transactions, they allowed approximately twenty other unauthorized charges to go through without intervention.Details of the Complaint:I contacted Cash App support immediately after noticing the fraudulent activity. Instead of receiving timely help, I was given the runaround. A manager was supposed to contact me by email but never did. When I tried to escalate the issue further, I was told there was no higher level of support available.Cash App now requires me to wait between 1045 business days for a resolutiondespite this being a clear case of fraud that was not my fault. This timeframe is unreasonable and unacceptable given the *******************, I attempted to pay an essential bill tied to my well-being (a life-and-death matter), only to discover that my Cash App card is blocked. When I called customer support, I was met with fast-talking resistance instead of genuine assistance.Impact on Me:-Financial loss of $100 due to Cash Apps inadequate fraud prevention.-Severe stress and hardship caused by delays in accessing funds for critical bills.-Lack of accountability and refusal to provide timely escalation or managerial follow-up.Resolution Sought:I request that Cash App:- Immediately refund the $100 lost to fraudulent charges.- Unblock or replace my Cash App card so I can access my funds and pay bills without further disruption.- Improve fraud detection protocols and customer service escalation procedures to prevent similar harm to others.Cash Apps handling of this matter has been unacceptable. Their lack of timely communication, failure to stop obvious fraud, and refusal to escalate have left me without access to funds I need for essential expenses.

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Cash App (Block, Inc.) because multiple incoming payments were automatically withdrawn without my authorization. The specific amounts taken were $10,$15,$30,$40,$50 all sent to me by my family for personal use. These funds were not intended to go toward any Cash App Borrow balance, and I did not approve these withdrawals.I contacted Cash App support multiple times:Friday, August 29 via in-app Sunday, August 31 via phone Each time, I was told my case was escalated, but I have not received any resolution or refund. The case number for reference is *********.I am requesting a full refund of these amounts and a permanent solution to prevent Cash App from automatically taking money from incoming payments in the future. I have attached screenshots showing the money being sent to me and then immediately withdrawn, marked as completed.This has caused me financial difficulties and stress, and I need Cash App/Block, Inc. to address this issue urgently.

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The users of cash app are able to take information from anyone's debit card and apply to their wallet. My information was taken three times and I called customer service. No resolution was offered.

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently phone scammed in late July The culprit was able to access my Cash App account and steal $1696 Eventually I had to open a new account and debit card from my bank ******* investigated and ruled in my favor and refunded the money to my checking account Recently someone tried to use Cash App again on my account in the amount of $1696 It resulted in a debit on my card in the red I contacted Cash App several times and they will not reconcile my account I ultimately cancelled my debit card resulting in the debit

  

  Business Response

  Date: 09/07/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/25/25- I paid for Wingstop using an offer code they had on the cash app card in the early Monday morning. The merchant ( Wingstop ), after an hour, cancelled the order and issued a refund. After 4-5 days and the payment posted to my account, I started a dispute and provided the clear evidence and documentation that includes a refund receipt and a screenshot of the order being cancelled. Cash app denied both of my request within 24 hours citing that the merchant fulfilled the order. I dont understand how if I have 2 documentation that states they did NOT fulfill the order and a refund is initiated. Cash app has been silently taking peoples money and refusing to give refunds like stated. I want a full refund posted to my account. ********************** also refuses to provide documentation that they use to reached the denial resolution although stating in both emails if I reach out they would provide such information.

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23823938
  
  I am rejecting this response because:
  I have offered the refund Id multiple times and are still insisting on not seeing the refund. I paid for the food using Apple Pay with my  cash app card. Your tech said they seen the refund for the offer boast credited back to my account, but not the money in my account itself. Doesnt make sense, regardless rejecting my dispute saying that the merchant fulfilled the order is false given that I have provided screenshots of the cancellation screen, refund receipt, and refund ID.
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 09/10/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/08/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23823938
  
  I am rejecting this response because:
  The issue has not been solved. I am filing another dispute.
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 09/17/2025

  
  
  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/15/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App