Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, 12/27/2022, I went on Study.com's site and signed up for a free trial. On their website it states - and I took pictures of the screen every step of the way because I did not understand why they would need my card number - "payment information - here's why we ask for your payment info - 1. Integrity - Without a credit card on file, spammers could create fake accounts and ruin the integrity of our program..." (etcetera)They literally lie ON THEIR SITE! I checked my bank account today, 12/28/2022, and they had taken $59.99 out of my account AND I am having to "cancel" a subscription that I never signed up for, which they won't do until January 27, 2023, according to their website when I tried to contact them to get my money back. Additionally, when you call their customer service number, you have two choices - press 1 or 2. Both choices lead to the same message; no one answers. The message says to leave your name and number and they will call you back. I am shocked at this obvious bait and switch being used by a well known company. This is fraud. I want my money back. I can't believe Study.com are such shysters. It's shocking.

  Business Response

  Date: 02/19/2023

  Thank you for writing in. I am sorry to hear you were not satisfied with your experience. After reviewing your account and support ticket, our customer support team received your voicemail and processed your refund as requested. If you have any questions, please do not hesitate to contact us at ****************** We are here to help!

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to start by saying that I think Study.com is a great resource. Higher education is incredibly expensive and it has allowed me to save a lot of money. However I have had 2 unrelated issues over the past 2 months I would like to see resolved. The first is for my bill on 10/14. I had just finished the required quizzes and went to register for the test but it wouldn't allow me to do so. It said I needed to "finish all required quizzes". It turns out they had updated the class quiz requirements but this took some time to update and I didn't see any new quizzes until the next day when my test credits had expired and I had been charged again already. I attempted to resolve this which led to the customer support rep I was working with to simply give generic responses with no real help. I sent screen shots of proof showing that my account would not let me register, and also that I had completely finished all quizzes. I filed a dispute with my credit card issuer for that charge and I expect the outcome to come out in my favor. The second issue is for the most recent charge on 11/14. According to my receipt I should have had access until 12/13/22. However my account was cancelled early at 11:41am on 12/12/22. (have email proof) I was again planning on taking 2 tests that night. All of my work to get those classes done on time went down the drain. All I had left were a few more quizzes and the tests, now it wants another 200 dollars. I also asked about this and they told me that my account was under "investigation" because I had submitted a dispute last month so I can't use my account. This is incredibly unprofessional and comes across like Im the one making the mistakes. I don't want to rip anyone off I just want to be treated fairly and to use the service I paid for, in the timeframe I was told I could use it. I expect a refund, or access to be granted back to my account and 2 test credits to be issued.

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/19) */ ****** Thank you for writing in and sharing your experience. I am sorry to hear you had some technical issues with one of the courses and restricted access to your account. An email was sent on 12/16/22 to ****************** with details regarding your account; please be on the lookout for support ticket *******. If you have any questions or concerns, please do not hesitate to reach out. We are here to help! Business Response /* (-10, 6, 2022/12/19) */ ***Document Attached*** Screenshot of email sent to customer regarding account details

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my account earlier after they would not credit me an exam I could not use. I paid 2 months worth of fees ************************** level, the most expensive level. I was charged an additional month at the ******************* rate. I do not make a lot of money and this is a big deal to me. Charging customers for services they have not used is a dirty practice. Your other competitors ********************************************************** will immediately cancel your account no questions asked. They will also refund you your hard earned money if dissatisfied. This business practice by Study.com are unfair and I will be seeing my Attorney General if things aren't made right. You should strive to do better by your customers.

  Business Response

  Date: 12/15/2022

  Consumer Response /* (2000, 5, 2022/12/15) */ They eventually issued a full refund and I'm whole now.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no clue what this is. I noticed a charge I did not recognize on my bank statement today - obviously I do not check it as closely or regularly as I should. I went to the website and checked my e-mails. I have no reason to have signed up for this nor any indication that I have ever signed up for this, despite a heft monthly charge of $59.99 -$64.34 for years. There are no e-mails from this website in my account- junk or otherwise, I have not gotten any letters, phone calls, and there does not appear to be an account that has any e-mails of mine associated with this website. This prompted me to go through my statements, and this is the only charge I do not recognize. I assume I have just always looked past it because there were no other weird charges around it. At this point I have to assume that I clicked on a phishing e-mail in the past and they got my card information from that. I tried calling the company, and was asked to leave a brief phone message. I also called my bank to dispute as many charges as possible. I am not sure how in the heck to get my money back or whether this is even a real company that I am able to get my money back from. I see that I am not the only person who has reported a similar issues. If this is a legitimate company, perhaps an employee was using phishing emails or other illegitimate means to get payment information from people to sign them up for fraudulent accounts. But whatever the issue, it appears to be more than a one off situation and needs to be investigated. I assume my next steps are filling a police report.

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/15) */ Thank you for writing in. I am sorry for any confusion surrounding Study.com's billing policy. Subscriptions are billed monthly or annually until canceled or paused. After reviewing support ticket ******** I see that one of our agents processed a maximum refund to the card on file. I can confirm your subscription is canceled as of 11/10/22. If you have any questions, please email us at ******************

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website of study.com suggested opting for a free trial of 30 days risk-free and asked for credit card information for authorization. It did not show me any amount of charging or the cycle. The moment I gave my credit card, they immediately charged $211.59 and added it as a monthly payment, and they are not refunding my amount even after filing a complaint Ref #******** This is highly unacceptable and unethical, and they lost my trust. I did not use any content, and I filed a complete refund and cancellation of the account. However, they are saying only the next billing cycle is canceled and are forcing me to use the material for 30 days which I don't want. Please help stop this unethical behavior on the internet, and I need a complete refund of my money.

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/15) */ Thank you for writing in. I am sorry for any confusion surrounding Study.com's billing policy, as all subscriptions are billed upon activation. After reviewing your account and support tickets, I see that the account was successfully refunded within 24 hours of receiving support ticket ******** If you have any questions or concerns, please email us at ******************

• Initial Complaint

  Date:11/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't have a ********* account, but realized they have been charging me 59.99 monthly. I searched both my email accounts to verify that I do not have an account with them.

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/12/19) */ ***, Thank you for writing in regarding your billing concern. Unfortunately, we could not locate an account or any support tickets. In an attempt to contact you, an email was sent on 12/15/22 and two phone calls on Friday, 12/16/22; your mailbox was full, and I could not leave any messages; a follow-up email was sent, and have yet to hear back. Please be on the lookout for support ticket ******* or email us at ***************** for assistance. I look forward to hearing from you. Business Response /* (-10, 6, 2022/12/19) */ ***Document Attached*** Screenshots showing an attempt to contact customer by email and phone as well as an follow up email. Consumer Response /* (2000, 8, 2022/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am confused. If you also can't find an account, why have I been billed for over a year?

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise a 7 day free trial. I signed up and cancelled within 48 hours because the content was not what I needed and too complicated to find anything. They charged me anyway and said that the trial is a discounted rate. Study.com is a scam.

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/15) */ Thank you for writing in. I am sorry for any confusion surrounding the Paid Trial Offer. The Special Offer Period is an opportunity to experience Study.com at a one-time discounted rate. This allows new members to try out all of the features of Study.com and see if it meets their study needs before committing to a monthly subscription. Fees paid for the Special Offer Period are non-refundable. After reviewing your account, we have made an exception and processed a one-time refund of $5.99 back to the card on file. If you have questions regarding your subscription, please email our support team at ******************

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading Advertisements alluding to 30 Day Free trial. Immediately charges $213.19 to my account. This is bait and switch.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/20) */ ******, Thank you for writing in. Sorry for any confusion surrounding the 30-day money-back guarantee. After reviewing your account and support tickets, I see that your account was refunded as requested. If you have any questions, please do not hesitate to email our support team at [email protected]. Consumer Response /* (2000, 8, 2022/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) My initial refund request was rejected. It wasn't until I posted this BBB complaint and one with the AG's office that I did receive my refund. Complain to your State's AG office, folks. BBB is just a public forum, the Government is there to protect our consumer rights and hold businesses accountable.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Study.com for my classroom and I thought it was free. It was a very short period of time and I did not want to use it again as I did not find it helpful or useful. I now realized that they charged me $31.86 MONTHLY!! since 2020. I want reimbursement for all that I paid this company.

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/10/24) */ Thank you for writing in. Sorry for any confusion surrounding Study.com's billing policy. As stated in our Terms of Use section 12b, "vii. Cancellation. You may cancel your membership at any time by visiting the "My Dashboard" page on the Site. After cancelling your membership, you will continue to have access to the Services through the end of your Billing Cycle. WE DO NOT PROVIDE REFUNDS OR MEMBERSHIP CREDITS FOR ANY PARTIAL-MONTH OR PARTIAL-YEAR MEMBERSHIP PERIODS, UNWATCHED LESSONS OR UNUSED MEMBERSHIPS." After reviewing your account and support ticket, a maximum refund was successfully issued to your account and processed on 10/10/22 and 10/20/22. If you have any questions, please email our support team at ****************** *********************** Business Response /* (-10, 6, 2022/10/24) */ ***Document Attached*** Screenshots of 6 month maximum refund successfully processed and study.com's cancellation/refund policy.

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction Sept 25 ,2022 amount of money: $5.99 into price online registration to access online content educational videos are offered. The videos all crash and inaccessible. it's a scam and a disappointment. then the company got my money, and I want it back. There were complaints of about their contents being useless and just garbage. This video was recommended by my professor from the University of the people, and I will definitely complain as well.

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 5, 2022/10/20) */ *******, Thank you for writing in. I am sorry to hear you were experiencing some technical issues. The internet connection or download speed can often affect the loading of video content. After reviewing your account and support ticket, I see that your account was promptly refunded. If you have any questions, please do not hesitate to email our support team at ****************** We are here to help!