Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com membership #******** Issue #1:Background:Submitted Assignment #3 for course English 305 on July 25th. Turn-around grading time is supposed to the 5-7 business days.Concern:***** in grading so they can charge me an additional month of payment.Issue #2:Background:Submitted Assignment #2 for English 305 on July 26th. Concern:Submission was returned on August 22nd stating it was not the minimum length. This was incorrect but added words and resubmitted on Aug 23.I have tried to solve extensive grading time periods by submitting support tickets (see attached). I have also been in contact with customer service which representative, *****, stated they are backed up.

  Business Response

  Date: 09/02/2025

  Thank you for your patience during the grading process. After reviewing your account I can confirm that all courses have been finalized and transcripts are now available to request. We truly apologize for the grading delay. We're taking steps to ensure a smoother process moving forward. If you need anything further, please dont hesitate to reach out to support. We're happy to help!
  

  Customer Answer

  Date: 09/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com is refusing to grade my final assignment in an attempt to get me to pay for another month of subscription to their service. There are numerous documented other students experiencing the same bad faith business practices. I paid $230 for this subscription and have submitted 13 assignments prior to this, all of which were graded in a timely manner. I get to my very last class and submit all assignments and then they refuse to grade the very last assignment that makes the class complete so I can send my transcript. The class is Humanities 201. I have submitted multiple support tickets, called the support number, emailed the support line, and have received no help at all. I missed my Sept enrollment deadline due to these deceptive and bad faith business practices. I have had enough points to receive credit for the class since the first assignment was graded. They are holding my transcript hostage by refusing to grade the last assignment and attempting to get me to resubscribe for another month. You can see in my attached photos that they graded my first assignment for this class on 8/11. Then the second one on 8/13. I submitted the 3rd one, the one they refuse to grade, at the same time as the second one. Its now been another week since they last graded the second one. This is deliberate. This is deceptive.

  Business Response

  Date: 08/26/2025

  We sincerely apologize for the delay you've experienced. Due to a higher-than-usual volume of submissions, our grading team is currently behind schedule. To help avoid further disruption, your course was finalized based on your current progress, resulting in a passing score of 79%. This enables you to request transcripts immediately, even while final grading is still underway. Once your remaining assignment is graded, youll have the option to request an updated transcript reflecting your final course score. We've notified our grading team of your situation and will follow up with you directly as soon as we receive an update. Please note that an active subscription is not required while you're waiting for assignment grading or when requesting transcripts. We appreciate your patience and understanding. Again, we sincerely apologize for the inconvenience.

  Customer Answer

  Date: 08/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Though, while my issue is now resolved, I do still believe others will experience this problem. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $235.00 to use their subscription services to earn college credit. I completed their course and completed all three required assignments. I did three assignments and two of them were graded same day. The last assignment has taken over two weeks for them to grade. I was told by their website to contact support if I don't receive a grade after three days. I have sent countless emails to them trying to get some sort of information about my last assignment. No one has been able to assist. I am needing the grade to be given so that I can request that the transcript be sent to my university to be applied to my final transcript. They have far exceeded the time limit that they have set for themselves to grade the assignment. I have paid a lot of money for this course and I am not getting what I paid for. All of the people that I have contacted on the support team have claimed that there is no way for them to fix the issue. This is unacceptable. I am needing them to complete their side of the transaction.

  Business Response

  Date: 08/24/2025

  Thank you for reaching out. After reviewing your account, I can confirm that your course grade for English 305 was finalized before Assignment 3 was fully graded. That assignment is now in the final stages of review. Currently, your course record shows: 73% Course Result: Pass. You may request a transcript at any time based on this result. I have escalated your ticket to the grading team for review. They will follow up with you via email if any feedback is needed. If no issues are found, your grade will be updated accordingly, and you will be able to request an updated transcript. We appreciate your patience and apologize for the delay.

• Initial Complaint

  Date:08/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed all of my assignments for corporate finance, but I did not receive a grade for them by the time my subscription was set to end. I do not believe that I should have to renew my subscription if I am only waiting for someone to grade my assignments.Nobody ever answers the study.com phone number either.

  Business Response

  Date: 08/21/2025

  Thank you for bringing this to our attention. I apologize for the delay. After reviewing the account I can confirm that Finance 301: Corporate Finance has now been finalized and is available for transcript request. Please reach out if you need assistance with the transcript request process. 

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have BUS 304 Course that I started and completed the chapter tests, the final exam and assignments 1 and 2. On July 26, I submitted the assignment 1 around 7:30pm CST, and it was graded by July 27 around 3:30am CST. After receiving 48/50, I then submitted the assignment 2 on July 27, it is now August 17, 2025, and I have not received my assignment graded. I have contacted them on several occasions. I was told they were behind and had received an increase in submissions that needed to be graded. I completely understand that; however, my issue is that I kept getting no responses after that, I have messaged several times to get an update. I am suppose to graduate on 9/29, but unless I get this grade in before 8/25/2025, I will not be able to take my final class at **** therefore be able to graduate onetime and subsequently be able to start my MBA program on time either at *** on October 20, 2025. I am on a very tight deadline. This is highly unacceptable that you all have not responded to me, and you are highjacking my ability to complete my last course on time because this is considered to be part of my major courses. I need my BUS 304 course to be graded in order to start my ***** Capstone on time. I have been patient. Truthfully, I need this graded by August 20, 2025, so that it can be graded and sent off to the university as this is the final thing needed to be graded and still have enough time to get to UAGC to evaluate it and post my final grade for the assignment so that I can schedule the class and take it.

  Business Response

  Date: 08/20/2025

  Thank you for your feedback. After reviewing your account, I can confirm that Business 304 has been completed and is now available for transcript requests. If you need any assistance with the transcript request process, please dont hesitate to reach out. We are happy to help.

• Initial Complaint

  Date:08/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 Classes (Finance 301 and 302) both have ONE Assignment that says grading for 4 weeks! I emailed and called numerous times telling them JUST TO GRADE A ZERO so it will close out both classes and I can get the transcript. I have done a few classes AFTER these classes and completed so how they are still stuck is beyond me. Seems like they keep you waiting to get the next months dues. My renewal is Monday I am not renewing to wait for ZERO grades its ridiculous!

  Business Response

  Date: 08/18/2025

  Thank you for bringing this to our attention. After reviewing your account, I was able to finalize the course as is, and you have successfully passed with a score of 72%. You are now eligible to request a transcript, if needed. Additionally, *** notified our grading team to review the revised assignment submitted under ticket #*******. Once that assignment is graded, we will update your overall course grade accordingly. At that point, you may request an updated transcript. Please let us know if you have any further questions or need assistance with the transcript request process.

  Customer Answer

  Date: 08/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and has already been completed by the company a few days ago so this has been resolved. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the three class slot subscription service that was advertised as "unlimited classes", provided you only take three at a time. However, I have been waiting almost a month for things to be graded. Since the class slots are blocked until things are graded, you in fact cannot take an unlimited number of classes in your subscription period. It is a blatant lie. They are manipulating grading delays to force people to pay for additional months. When you email customer service you get a generic reply stating they will "look into it", after which they will continue to ignore you. The whole thing is poorly managed, and I am incredibly disappointed.

  Business Response

  Date: 08/18/2025

  Thank you for your feedback. I understand your concerns and truly regret any frustration caused by the grading delays. I have reviewed your account and I can confirm that all your courses are graded and complete. You should be able to request your transcript at this time. While grading times may vary depending on assignment volume, we are continuously working to improve both turnaround and communication. If you have any further questions or need assistance with your transcript request, please dont hesitate to reach out.

• Initial Complaint

  Date:08/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel by calling the phone number and no one returns my call! the company keep billing me per month for the last 5 month .. I tried as a trial and try to cancel with no possible answer. I want my money back for unauthorized billing of $59.95 per month.this is fraud billing and I want my money returned and billing ceased I am also a senior citizen and I feel abused by this company

  Business Response

  Date: 08/18/2025

  Thank you for reaching out. After reviewing your account, we have issued a refund to the card on file. Depending on your bank, the refund should appear within 57 business days. If you do not see it after that time, please contact our support team for further assistance.

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: July 1st-31st, 2025 Amount Paid: 235/ college saver account On [insert date assignment submitted], I submitted an assignment through Study.com. Their published Service Level Agreement (SLA) states that assignments will be graded within 14 days. Despite this, my assignment was not graded until over 30 days after submission.This delay directly violated their stated grading timelines and caused material harm to my academic plans. I enrolled in Study.com with the specific intent of completing courses in time to meet transfer deadlines for my degree program. Because of this grading delay, I was forced to postpone my enrollment at ***, which delayed my graduate studies.I contacted Study.com during this delay period seeking resolution, but no actionable response or expedited grading was provided. At no point was I offered compensation or a satisfactory explanation.Nature of Dispute: Breach of SLA (failure to grade within the promised timeframe) Failure to provide contracted educational services in a timely manner Financial and academic harm due to missed enrollment deadline Resolution Sought: Formal acknowledgment of SLA breach Refund for the affected course period

  Business Response

  Date: 08/15/2025

  Thank you for reaching out. We understand how important timely grading is and we are sorry for any inconvenience this may have caused. While our typical grading window is up to 14 days, it can take longer if submission volume is high or if issues are found in the submitted assignment. In your case, there were a few concerns that required additional review. You were notified by email of the grader's feedback. As of July 31, 2025 (ticket #*******), all courses were graded and available for transcript request. Please let us know if you have any further questions.

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a very frustrating experience with Study.coms grading and support process. I submitted three assignments, and one, English Composition Assignment 3, took two full weeks to be graded. I initially contacted Study.com to request a resubmission option, but support was unresponsive for an entire week. When I finally got a response, I was told I could resubmit, but that was not true. I followed up and was told they would get back to me, but the communication was sparse, and the assignment stayed ungraded.On Monday, August 4, I was finally given access to resubmit. The assignment was graded within 15 minutes, which showed how quickly this could have been resolved. In the past, grading for similar assignments has taken only a few hours or one day at most. This two-week delay was unacceptable.I then expected my last pending course, Employment Law, to be graded, but it was not. I contacted support through emails, calls, and tickets for over a week and a half. On Monday, I was told not to create duplicate tickets, but there was no progress or resolution.On Tuesday, August 5, my transcript deadline that I emphasized in my tickets for **************************** passed with no communication from Study.com the entire day. Despite finishing all my work on time, Study.coms delay is now putting my college admission and Pell ***** funding at risk. I am unemployed and relying on this aid to return to ********* of August 6, the course is still ungraded, and I cannot request my transcript. I have done everything I could as a student, but Study.coms delays and lack of communication have jeopardized my future.Resolution Requested:Immediate grading of my Employment Law course Immediate release of my transcript to WGU Written acknowledgment of these delays and their impact Partial refund or account credit due to service failure: If its a ***************** these delays should not be happening and at the very least communicated.

  Business Response

  Date: 08/12/2025

  Thank you for reaching out. I apologize for the delay. I located a support ticket regarding your concern. I escalated the assignment to our grading team for further review. The team will evaluate the assignment and provided feedback by email. At this time, I finalized the course as is. You passed with a overall course grade of 81%. You may request your transcript when ready. Once the assignment receives a grade, we can update the overall course grade accordingly. A new transcript may be requested at that time if needed.

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23706810
  
  I am rejecting this response because:
  I do appreciate that this is resolved and I can send my transcripts, unfortunately this effort was too late. I am still unable to attend *** in September and now have to wait until October to attend. Ultimately, this pushed back my Pell ***** and now I am forced to compete in the hectic job market because I wont be able to sustain myself waiting until October for income. I believe a 50% refund is fair, I payed the premium plan for this month which was over $200 dollars. I dont believe this price reflects the benefits I received, as I wouldve been much better off going with the $100 version, and using it for 2 months to make up for grading miscommunication.
  Sincerely,
  
  ******* ********

  Business Response

  Date: 08/20/2025

  Thank you for your response. I have processed a partial refund of  $125 to the card on file. You should receive this in 5-7 business days, depending on your banking institution. Please let us know if the refund exceeds this time. 

  Customer Answer

  Date: 08/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********