Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to the continued lack of responsiveness and delays, which have significantly disrupted my academic progress and cost me both time and money. I currently have three classes pending a grade, despite completing the required coursework and making multiple efforts to follow up. I pay $235 per month for my membership, and I also pay an additional $70 per exam beyond the two included with my subscription. I have invested a great deal of time and money in this platform, especially over the summer, with the goal of completing as many transferable credits as possible before my next enrollment deadline. Until the past couple of months, I had no complaints about Study.com. However, since then, the quality of service and responsiveness has dropped dramatically. I have already missed one enrollment deadline because of these delays, and I cannot afford to miss another. Despite sending numerous emails, phone calls, support tickets, and messages, I have only received a response from one representative, ***** *. Although the issue remains unresolved nearly 24 hours later, I appreciate her professionalism and the fact that she at least acknowledged my outreach, which no one else has done. In the meantime, I was forced to enroll in an alternative platform, Sophia ********* at additional personal cost in order to stay on track. With ******, I was able to complete 13 courses without delays, while still waiting for any resolution from Study.com. In fact, I had to unenroll from Study.com courses to avoid further time and money loss, meaning the time I spent on those unfinished courses is now wasted.

  Business Response

  Date: 06/26/2025

  Thank you for bringing this to our attention. I sincerely apologize for the delay and any inconvenience this may have caused. There was a minor issue during the verification process of your exam, which unfortunately held up the grading. I'm happy to inform you that the last three courses you requested have now been finalized. You may request your transcript at your earliest convenience. If you need any additional assistance or have further questions, please dont hesitate to reach back out. 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) Bait and switch. I looked at the site one day, they offered a $500 annual package, I wanted to check it out, next day, no $500 deal, only $69/mo 2) The offers on second day were $69/mo or free 7 day trial. I selected 7 day trial and was charged $12.78 3) No response from customer service. I've emailed and called and left messages and they refuse to return my call. 4) *********** that hides their contact information, then refuses to respond, should not have a BBB A+ rating.

  Business Response

  Date: 06/19/2025

  Thank you for reaching out. Unfortunately, we were not able to locate an account for you in our system by the name, email or phone number you provided BBB. Please email [email protected] with the email address you used to create an account. We would be happy to assist you with your concern once we can locate an account. Thank you for your cooperation. 

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my study.com membership in April of 2025 and was just charged a renewal fee.

  Business Response

  Date: 06/13/2025

  Thank you for reaching out. I was able to locate a support ticket related to your concern (#*******). It appears the account was initially paused rather than canceled. However, I can confirm that the account has since been canceled and a refund in the amount of $255.45 has been issued. If you have any further questions or need additional assistance, please don't hesitate to reach out.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used study.com to help with some college classes i am currently taking through the *********************. I signed on to the site it asked me for my card payment information then sent me to the home screen. I saw it was ***** so i signed up. The next day i get an alert that my back account has had a withdraw of ****** that was not the price. I contacted study, com many times they only responded once and that was to inform me that i clicked the button for the plan. I explained that i didn't and i needed it fixed as soon as possible, and they have not yet replied, Study .com has no phone number listed to contact them to speak with someone only email.

  Business Response

  Date: 06/13/2025

  We have reviewed your support ticket (#*******) and can confirm that your account was successfully transitioned to a College Starter account. The price difference has been refunded to the card on file. Please note that refund processing times may vary by bank, but you should expect to see the funds reflected in your account within 510 business days. If you do not receive the refund within that timeframe, or if you have any further questions, please dont hesitate to contact us. Thank you for your patience and for bringing this to our attention.

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com was waited another billing cycle to grade my assignments ripping students off by having policy of 3 weeks before you can transfer credit i been waiting weeks for grade i am done my course 2 course easy to grade but i find out that study.com well wait another billing cycle charging students $235 for grade and thats ridiculous for student paying high cost for them just to grade the courses not even hard exam should grade as soon as possible this is unacceptable , savings for collage of high tuition but this service was worst than just **** it up and do school because service are ripping you off..

  Business Response

  Date: 06/11/2025

  Thank you for reaching out. You do not need an active account to receive your final grades or request your transcript. Once you've completed all your studying and exams, youre welcome to pause or cancel your account. I can see there is a support ticket open for your request. There were issues found with your assignments that made them unable to be graded. You can resubmit your assignments for grading so we can finalize the courses once grades are posted. Once the course is completed you can request transcripts. Please note they are not sent automatically, you must submit a request.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23442583
  
  I am rejecting this response because: I did not receive my grades that supposed to be on as soon as possible, My course will be finish soon and I need to transfer that credit as soon as possible but it got flag for Invalid Source where I literally put book as as sources. I have good score in the exam and there was a lot of delayed ,

  I need those credit as soon as possible but support are slow and graded they making delayed on my grades..  

  
  Sincerely,
  
  **** De La ****

  Business Response

  Date: 06/13/2025

  Thank you for reaching out. I was able to locate a ticket related to your concern (#*******). We apologize for the delay in finalizing your grades. It appears that there were issues with the assignments you initially submitted, which required revision and resubmission for grading. I can confirm that your resubmitted assignments have been received and forwarded to our grading team for review. Please note that this process can take up to a week, depending on the volume of submissions. To help expedite the process, Ive requested that your assignments be prioritized. Once they are graded, you will receive feedback via email. After the grades are entered into our system, we will be able to finalize your course. Additionally, I can confirm that your account is no longer active. You will not incur any further charges. We appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please dont hesitate to reach out.

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  As long they well send those grade out as they promised!! 
  
  Sincerely,
  
  **** De La ****

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service advertises a 30 day free trial. After registering and entering my credit card information I was charged for a months subscription in less than 24 hours. I submitted a complaint to customer service and requested a refund. I was never contacted by customer service after doing so. The website also advertises that 92% of users pass Im unsure, but I believe this to be false. At least for the National Counselor Exam (NCE), the study material provided by study.com is significantly less challenging and informative. I believe this company is unethically advertising high quality services and conditions it does not provide.

  Business Response

  Date: 06/17/2025

  Thank you for reaching out! We apologize for any confusion regarding our 30-Day Money-Back Guarantee. We aim to be transparent that charges occur at sign-up. We are sorry if that wasn’t clear. Our 30-Day Money-Back Guarantee allows customers to try Study.com risk-free. If you're not fully satisfied, you may cancel and request a refund within 30 days. Please note, refunds are not automatic and must be requested. Based on your situation, we’ve processed a one-time refund of $64.79 to your card on file. Your account is now canceled and access to the site has ended. Refunds typically take 5–7 business days to appear, depending on your bank. Please let us know if you have any other questions. We're happy to help, and we appreciate your interest in Study.com.
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 4 month membership from ******* for Study.com at the price of $190. (+tax) on 3/9/2025. However, I am wanting to end that membership so I can pay for the College Saver subscription ($249 each month). The *** level membership does not allow me to do the testing that I need to do for the College Saver courses. I have had numerous attempts via phone calls and emails since 4/9/2025 in trying to get Study.com to change my membership from *** to College Saver membership because I am unable to do it from the consumer's side. I need the testing for the two college saver course works to be completed ASAP and I do not want to wait til the end of the 4 month membership.

  Business Response

  Date: 06/06/2025

  We sincerely apologize for the delay you experienced in our service. To make up for the inconvenience, we have transitioned your membership to our College Saver plan and included a complimentary month at no charge. Thank you for your patience, and we wish you the best in your studies.

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: May 14, 2025 Money paid to Study.com: $230.54 Study.com committed to providing: *** approved college level coursework for the course Communications 301: Diversity and Intercultural Communication and the related services like grading, customer service, etc.Attachment Guide: ******************************************* Report attachment 1 is the original report. Attachment 2 is a report I ran.Attachment 3 shows when new assignments were added to the course.Please see the attachment Study.com BBB Report for a full explanation of the dispute. There is too much information to relay for the ***************************** this section.

  Business Response

  Date: 06/06/2025

  Were truly sorry for the frustration this situation caused. We understand how upsetting it is to believe youve completed all course requirements, only to find new ones added. Especially if you didnt feel properly notified. Were actively working with our product team to improve how we communicate course updates, particularly those required by our regular ACE credit reviews, so students have the information they need to act quickly and avoid experiences like yours. Your courses have now been finalized. A refund has been processed to your card on file. Weve also added a free month of Study.com access so you can continue your studies. Thank you for your patience and understanding.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertisement for nurse notes. Topics interested me. After purchased pop up said product purchased without pictures and another $44 for entire set. Also said digital copy and had to download. False advertising. Sent email to contact usemail/support immediately after pop up. Refund policy appeared saying all purchases final. Terms not disclosed before purchase. This is a scam. Please shutdown nurse-study.com

  Business Response

  Date: 06/06/2025

  Thank you for reaching out. I was not able to locate a Study.com account registered to you. I believe that this complaint is for a different website "nurse-study.com" If you believe that there is a Study.com account registered in your name please email ****************** We would be happy to help.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently signed up for Study.com with the College Saver plan. I had a promotional discount for 3 months at $179.35 on 4/22.After going through my studies, I paid an extra $76.32 on 4/24 twice to take 2 additional exams.Afterwards, I attempted to purchase another exam for $76.32 but the website wasnt taking my payment method. Ive tried with multiple payment methods and they have all failed, however, my payment methods works perfectly fine outside of Study.com I was then forced to wait until 5/22 for my account to renew for $179.35 so I can take my 2 final exams. I had also sent an email on 4/30 to let study.com know about the payment method failing issue.I was advised I would get a response but I never did get that issue resolved. So I waited for my account to renew.On 5/22, I got an email that my account renewal was cancelled and I reached out to support, and was advised that I had cancelled the renewal. I never cancelled ******, in order to reactivate my account, I have to pay $235, losing my promotion of $179.35 for three months and I am unable to take my final exams until I pay this amount.I even tried to reactivate my account for the $235 but I still get the payment failed ********* this point, they are holding two of my courses hostage and I cant take my final exams to get credit on it because the website wont even let me pay for my membership.

  Business Response

  Date: 06/03/2025

  Thank you for reaching out. The failed charges on your account triggered a fraud flag, but that has now been removed. You should be able to reactivate your account without any issues. Regarding your discount code, it was intended for three consecutive months, but the cancellation interrupted it. Were happy to honor the remaining two months. When you reactivate, the system will charge the full membership price. Once thats done, just let us know and well issue a refund for the difference. Please dont hesitate to reach out with any further questions.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******