Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased one month of the college saver plan in attempt to save money with study.com, this has led to nothing but a waste of time and the scamming of my limited funds for college. In attempt to get all of the credits I could before starting my fall semester I fulfilled most assignments and tests etc within the first half of my membership, almost none of it was graded or valued by any metric by the time my subscription ended. In fact, worse than not getting any of the value seeked from my subscription, after WEEKS of assignments not being graded I am being levied claims against me that I am using AI in my work, and I am unable to do anything in response. I have submitted several claims to their customer service and have heard back maybe once, meanwhile my subscription burns to nothing, and I have not a single college credit available to transfer/threatened to be banned for allegedly using AI when provided no evidence or information to back this up asides from highly unreliable "AI checkers" that from their own policy and fine text state that they are anything but accurate and simply detect AI like patterns, which apparently is just writing to standard and not intentionally s******* with grammar and using odd language. Overall I ask for assistance in getting this company to actually do their job and be held accountable for their lacking customer service, and bad faith business, and that I at least can continue my education without constant roadblocks wasting my time, and money.

  Business Response

  Date: 09/05/2025

  Thank you for reaching out. We understand your concern and appreciate your patience. After reviewing your account and the communications with our customer support team, we can confirm that a 2-week courtesy extension has been granted. This will allow additional time to revise assignments and resubmit them. Our grading team has also reviewed the assignments, and a detailed response has been provided under support ticket #*******. We encourage you to review the feedback carefully and resubmit the assignments at your earliest convenience. Please dont hesitate to reach out if you have any further questions or need clarification.

  Customer Answer

  Date: 09/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have completed course Business 314 and Finance 301 and have not received my finals score. I am waiting for my assignments to be graded which have taken way longer than originally quoted. This delay is affecting my timeline to have the classes submitted using alternative credits with my university. I have reached out multiple times to customer service both via phone message and email and still have received no answers. I am requesting that my assignments be graded so I can request a transcript be sent over and there be no delay in my graduation date with my university.

  Business Response

  Date: 09/02/2025

  Thank you for your patience during the grading process. After reviewing your account I can see that all courses have been finalized. Transcripts are now available to request. We truly apologize for the grading delay. We're taking steps to ensure a smoother process moving forward. If you need anything further, please dont hesitate to reach out to support. We're here to help.

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com membership #******** Issue #1:Background:Submitted Assignment #3 for course English 305 on July 25th. Turn-around grading time is supposed to the 5-7 business days.Concern:***** in grading so they can charge me an additional month of payment.Issue #2:Background:Submitted Assignment #2 for English 305 on July 26th. Concern:Submission was returned on August 22nd stating it was not the minimum length. This was incorrect but added words and resubmitted on Aug 23.I have tried to solve extensive grading time periods by submitting support tickets (see attached). I have also been in contact with customer service which representative, *****, stated they are backed up.

  Business Response

  Date: 09/02/2025

  Thank you for your patience during the grading process. After reviewing your account I can confirm that all courses have been finalized and transcripts are now available to request. We truly apologize for the grading delay. We're taking steps to ensure a smoother process moving forward. If you need anything further, please dont hesitate to reach out to support. We're happy to help!
  

  Customer Answer

  Date: 09/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com is refusing to grade my final assignment in an attempt to get me to pay for another month of subscription to their service. There are numerous documented other students experiencing the same bad faith business practices. I paid $230 for this subscription and have submitted 13 assignments prior to this, all of which were graded in a timely manner. I get to my very last class and submit all assignments and then they refuse to grade the very last assignment that makes the class complete so I can send my transcript. The class is Humanities 201. I have submitted multiple support tickets, called the support number, emailed the support line, and have received no help at all. I missed my Sept enrollment deadline due to these deceptive and bad faith business practices. I have had enough points to receive credit for the class since the first assignment was graded. They are holding my transcript hostage by refusing to grade the last assignment and attempting to get me to resubscribe for another month. You can see in my attached photos that they graded my first assignment for this class on 8/11. Then the second one on 8/13. I submitted the 3rd one, the one they refuse to grade, at the same time as the second one. Its now been another week since they last graded the second one. This is deliberate. This is deceptive.

  Business Response

  Date: 08/26/2025

  We sincerely apologize for the delay you've experienced. Due to a higher-than-usual volume of submissions, our grading team is currently behind schedule. To help avoid further disruption, your course was finalized based on your current progress, resulting in a passing score of 79%. This enables you to request transcripts immediately, even while final grading is still underway. Once your remaining assignment is graded, youll have the option to request an updated transcript reflecting your final course score. We've notified our grading team of your situation and will follow up with you directly as soon as we receive an update. Please note that an active subscription is not required while you're waiting for assignment grading or when requesting transcripts. We appreciate your patience and understanding. Again, we sincerely apologize for the inconvenience.

  Customer Answer

  Date: 08/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Though, while my issue is now resolved, I do still believe others will experience this problem. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com has been completely unresponsive and negligent in handling my coursework and grades. As a student on a limited budget and strict timeline, I rely on timely grading and proper communication to continue my education.I completed all required coursework and have contacted Study.com countless times requesting that they grade my final course so I can transfer my credits and enroll at another college. Despite their claim that assignments are graded within a few days, each assignment has taken 23 weeks or longer, and my final course has been sitting ungraded for over a month.Their customer support is essentially nonexistent. They do not respond to most tickets, and when they do, it is with the same generic, canned message blaming high volume. There is no phone support or escalation option. This leaves students completely stranded with no way to resolve urgent academic needs.Because of these delays, I missed my enrollment deadline at my transfer school, which has set me back significantly in my education and career plans. This situation is unacceptable for a company that markets itself as a pathway to higher education.I am not the only student affected. There are numerous similar complaints online describing the same issuesdelayed grading, poor communication, and lack of accountability. Study.coms failure to provide timely grading and responsive support is causing real harm to students who are working hard to improve their lives.I am requesting immediate resolution of my outstanding grade and an investigation into their practices. Students should not be misled into believing they can rely on this company when their systems and support are failing at such a critical level.

  Business Response

  Date: 08/24/2025

  Thank you for bringing this to our attention. We sincerely apologize for the delays and frustration you have experienced. We understand how important timely grading and clear communication are, especially when you are working toward academic and career goals. Due to a recent increase in course submissions, our grading team experienced higher than normal volume, which unfortunately caused some delays. We are actively working to improve turnaround times and communication. We have reviewed your account and can confirm that all of your courses are now finalized and ready for transcript request. Your ticket has also been escalated to ensure everything is in order. As a courtesy for the inconvenience, a one-month refund has been issued to the card on file. We appreciate your patience and are committed to improving the student experience. Please don't hesitate to reach out if you need anything further.

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Study.com due to excessive delays in grading coursework, a lack of adequate customer support, and concern over what appears to be a deceptive pattern intended to prolong subscriptions unnecessarily.I have completed two courses through Study.com. The first took over one month to be graded, and the second has now been pending for more than three weeks. These delays have had direct academic consequences. My university requires a final grade before awarding transfer credit, and because of Study.coms grading backlog, Ive been forced to enroll in a replacement course through my universityincurring additional tuition costs and delaying my academic progress.I have made multiple attempts to resolve this issue, including submitting help requests and calling Study.coms support line. Most of these efforts have gone unanswered. In the one instance where I did receive a reply, I was told the issue would be escalated and I would hear back shortly. That was nearly a week ago, and I have not received a follow-up.Given the lack of transparency and support, I am concerned that Study.com may be deliberately delaying grading in order to prolong student subscriptions and collect additional auto-renewal fees. I have shared my concerns with university leadership and am now pursuing formal channels to document this experience.Resolution Sought:I am requesting an immediate review and grading of my pending coursework, a refund for any subscription fees incurred due to unnecessary delays, and a written explanation of Study.coms grading timelines and escalation procedures. I also request that Study.com evaluate its business practices to ensure transparency and fair treatment of students.

  Business Response

  Date: 08/24/2025

  Thank you for reaching out. I sincerely apologize for the delay. Due to recent course updates, we have experienced an unusually high volume of project submissions. While we strive to grade all work as quickly and accurately as possible, occasional delays do occur. Your ticket has been escalated to our grading team for review and you can expect an update via email. As a courtesy, I have issued a one-month refund to the card on file. We truly appreciate your patience and understanding as we work to complete the grading process.
  

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $235.00 to use their subscription services to earn college credit. I completed their course and completed all three required assignments. I did three assignments and two of them were graded same day. The last assignment has taken over two weeks for them to grade. I was told by their website to contact support if I don't receive a grade after three days. I have sent countless emails to them trying to get some sort of information about my last assignment. No one has been able to assist. I am needing the grade to be given so that I can request that the transcript be sent to my university to be applied to my final transcript. They have far exceeded the time limit that they have set for themselves to grade the assignment. I have paid a lot of money for this course and I am not getting what I paid for. All of the people that I have contacted on the support team have claimed that there is no way for them to fix the issue. This is unacceptable. I am needing them to complete their side of the transaction.

  Business Response

  Date: 08/24/2025

  Thank you for reaching out. After reviewing your account, I can confirm that your course grade for English 305 was finalized before Assignment 3 was fully graded. That assignment is now in the final stages of review. Currently, your course record shows: 73% Course Result: Pass. You may request a transcript at any time based on this result. I have escalated your ticket to the grading team for review. They will follow up with you via email if any feedback is needed. If no issues are found, your grade will be updated accordingly, and you will be able to request an updated transcript. We appreciate your patience and apologize for the delay.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want to get the the ***************** grading team attention. I have been really pleased with my experience at ********* platform flying by courses and assignments in order to get my *** transcripts in order to finish my enrollment and get my degree. Study.com is a 10/10 for passing classes easy to understand and do. However, customer service is a 0/10 i have 3 classes that need attention for grading assignments. I have been leaving emails and service tickets and even going to ******************************* I should not be this hard to get in touch after spending the $235 on a fast way to get college credit. listed below are the courses along with pictures - English 104: College Composition I - Computer Science 204: Database Programming (its graded but has error a status error of 500 message said to contact support )- Business 107: Organizational Behavior Again I just want to get the the ***************** grading team attention and this seems like the only response i can get in a timely manner. Please work on your customer service requests, so people like me can spend the money, share the word and make you guys more money. Thank you SDC.

  Business Response

  Date: 08/24/2025

  Thank you for reaching out regarding your course progress. After reviewing your account, I can confirm that Computer Science 204 has been finalized and is now available for transcript requests. The overall course grades for Business 107 and English 104 are still pending, as final grades are awaiting completion of assignment evaluations. Due to a higher than normal volume of submissions, our grading team is currently experiencing some delays. To help expedite the process, I have escalated your ticket for grading review. We truly appreciate your patience and understanding as we work to finalize your courses as quickly as possible. If you have any further questions or concerns, please dont hesitate to reach out.

  Customer Answer

  Date: 08/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a student at Study.com and have become so frustrated with their lack of timely grading and communication. I have completed the following three courses, but as of today, my assignments remain ungraded and I have not received feedback despite multiple emails:1.Environmental Science 101: Environment and Humanity Completed July 18, 2025. As of August 18, 2025, still not graded, and no responses to my ******************** 302: Foundations of Leadership Completed August 6, 2025. Still not graded as of August 18, *************** Science 305: Operating Systems Submitted August 17, 2025. Three assignments submitted. Assignment one and two were graded promptly, with feedback. For assignment three, I received a generic email stating my project was missing a key portion, but it did not specify what or how to fix it. I emailed for clarification and received no ************ it is those two assignments were graded with explanations, but the third was not, with no details on what was missing? This lack of feedback is confusing and unfair.Reading similar complaints on the BBB makes me wonder if theres a pattern. Are they delaying grading to keep students paying, or to slow course completion? I hope not, but the constant delays and lack of clear communication make me worry.Because these courses are still listed as enrolled and ungraded, I am unable to enroll in more courses. My education is halted, and this has gone on for weeks. I have tried to resolve this by contacting Study.com support, but have not received meaningful help.I am requesting immediate action to have my courses graded, to receive feedback where needed, and for Study.com to improve communication with students to avoid these issues.

  Business Response

  Date: 08/21/2025

  Thank you for contacting us. I apologize for the delay in getting back to you. Due to a higher-than-usual volume of assignment submissions, our grading timelines have been impacted. Ive gone ahead and escalated your ticket to our grading team. Once your assignment has been reviewed, you will receive feedback directly via email. I have also processed a one time courtesy refund to the card on file. You should see this in 5-7 business days, depending on your banking institution. We truly appreciate your continued patience and understanding as we work to get everything processed as quickly as possible.

• Initial Complaint

  Date:08/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed all of my assignments for corporate finance, but I did not receive a grade for them by the time my subscription was set to end. I do not believe that I should have to renew my subscription if I am only waiting for someone to grade my assignments.Nobody ever answers the study.com phone number either.

  Business Response

  Date: 08/21/2025

  Thank you for bringing this to our attention. I apologize for the delay. After reviewing the account I can confirm that Finance 301: Corporate Finance has now been finalized and is available for transcript request. Please reach out if you need assistance with the transcript request process.