Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently signed up for Study.com with the College Saver plan. I had a promotional discount for 3 months at $179.35 on 4/22.After going through my studies, I paid an extra $76.32 on 4/24 twice to take 2 additional exams.Afterwards, I attempted to purchase another exam for $76.32 but the website wasnt taking my payment method. Ive tried with multiple payment methods and they have all failed, however, my payment methods works perfectly fine outside of Study.com I was then forced to wait until 5/22 for my account to renew for $179.35 so I can take my 2 final exams. I had also sent an email on 4/30 to let study.com know about the payment method failing issue.I was advised I would get a response but I never did get that issue resolved. So I waited for my account to renew.On 5/22, I got an email that my account renewal was cancelled and I reached out to support, and was advised that I had cancelled the renewal. I never cancelled ******, in order to reactivate my account, I have to pay $235, losing my promotion of $179.35 for three months and I am unable to take my final exams until I pay this amount.I even tried to reactivate my account for the $235 but I still get the payment failed ********* this point, they are holding two of my courses hostage and I cant take my final exams to get credit on it because the website wont even let me pay for my membership.

  Business Response

  Date: 06/03/2025

  Thank you for reaching out. The failed charges on your account triggered a fraud flag, but that has now been removed. You should be able to reactivate your account without any issues. Regarding your discount code, it was intended for three consecutive months, but the cancellation interrupted it. Were happy to honor the remaining two months. When you reactivate, the system will charge the full membership price. Once thats done, just let us know and well issue a refund for the difference. Please dont hesitate to reach out with any further questions.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Study.com is only suppose to charge you if you keep your membership beyond 30 days. I cancelled my membership within the first 30 days, and the company is still not refunding my money. I have filed multiple support tickets and left 5 messages with no response.

  Business Response

  Date: 05/23/2025

  We apologize for any misunderstanding regarding the terms of our 30-Day Money-Back Guarantee. It is outlined at sign-up that charges are applied immediately. We apologize if that was not clear. Refunds are not automatically issued upon cancellation but must be requested within the 30-day period. The guarantee is designed to allow new members to explore Study.com risk-free.

  If the service does not meet expectations, a refund can be requested within the first 30 days, no questions asked. I can confirm that a refund was processed to the card on file on May 16th. I was able to locate a ticket associated with your concern. If you need further assistance please reach out to your ticket #*******.

  
  

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website and application are explicity designed to pervent the closing or canceling of subsriptions. The phone application physically cannot cancel a subscription. You cannot remove your card information. you cannot alter your subscription.The website will not let you access or remove the credit card information from the account. The Website will repeatidly try and force you to not cancel your account.The subscription practices are predatory.

  Business Response

  Date: 05/14/2025

  Thank you for reaching out. Were sorry for any inconvenience you've experienced. You can cancel your account anytime through the App Store (if that is how you originally signed up) or online via your dashboard. If you're having trouble, our support team is always available to assist with canceling your account and removing any payment information.
  
  I was able to confirm that a refund has been issued to your account, and your request to remove billing information has been escalated to the appropriate team for further handling. Please dont hesitate to contact us if you need anything elsewe're here to help!

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After cancelling my account due to outrageous charges from Study.com, they were continuing to bill me anywhere from $***** to $389.02. I went to the website multiple times to make sure I cancelled and emailed with a *** that assured me everything was done and was refunded *****, then another charge came through and I reached out to my bank to mark it as fraud, reached out to study.com again and they told me to call my bank. I ***lied to escalate, and I called my bank to ***lace my credit card with a new number. I was not guaranteed this would work, but I do not know what else to do.

  Business Response

  Date: 05/14/2025

  Thank you for reaching out. Your account was reactivated on January 13, 2025 as an Answers account, then changed to a Premium Annual plan, and later to a regular Premium monthly plan. I was able to see that our support team has responded to ticket #******* regarding a plan change and refund.
  We understand this may have caused confusion. We're reviewing your account to make sure everything was billed correctly. If we find any issues, well fix them and issue a refund if needed. If you need additional assistance please reach out to your support ticket.
  
  

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Study.Com on 4/22/25 using an influencer affiliate link, which provided a 30% discount for the first three months. During the sign-up process, it clearly stated that I was enrolling in the new "College Saver" tier, which includes unlimited classes per month with up to three active enrollments at a time. However, after completing two classes, I attempted to take my final exam for the third class and was prompted to purchase an additional exam credit for $70 which was the old policy that was in effect prior to the date I signed up on.I reached out to customer support, but their response was unhelpful. They informed me that the offer was only for new customers, which I am, and suggested that I cancel my account to access the new perksresulting in the loss of all my progress. The new programs were announced on 4.21.25, which is before I signed up, and when I signed up it was clearly stated it was the new plan next to where I put my payment information.This situation is both frustrating and misleading, as I was explicitly told that I was signing up for the College Saver tier, which should have included the unlimited exams as part of the service. I am requesting that Study.Com honor the terms of the College Saver tier and restore my access to the promised benefits without requiring account cancellation or the purchase of additional exam credits.

  Business Response

  Date: 04/30/2025

  Thank you for your feedback. Im truly sorry to hear about your experience. It is never our intention for any member to feel frustrated or overlooked. Were actively working to make the new features available to all members, and while we dont have a confirmed timeline yet, please know that its a top priority for our team. In the meantime, to support your continued progress, **** added a third exam to your account. The College Saver plan allows for three active enrollments. You now have access to all three exams. Please email ***************** if you need additional exams. We genuinely appreciate your patience and understanding. Were here to help with any questions or additional support you may need.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23254480
  
  I am rejecting this response because:

  This did very little to solve the actual issue. I understand that there are issues with the transition, but adding one extra exam to my account does not substitute for the promise of unlimited exams. 
  
  Sincerely,
  
  ******* *******-*****

  Business Response

  Date: 05/01/2025

  We understand your concerns and appreciate you reaching out. At this time, our current process allows us to add exams to your account as needed. While we recognize this may not be ideal, it is the most effective solution were able to offer at the moment. With College Saver you may be enrolled in up to three courses at a time. Once you complete a course, including all assignments and the final exam, please email ****************** Well be happy to add additional exams to your account. Thank you for your understanding as we continue working to support your progress.

• Initial Complaint

  Date:04/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm very frustrated with the lack of customer communication. I Paid over $300 and have had so many unresolved issues. My first issue was that study.com offers 3 chances to take chapter tests. I took statistics and on my second attempt on chapter tests I ended with all A's, after I finished my final i ended up with an F in the class because they were using my lowest score on chapter tests. I tried reaching out and no response. I then tried buying additional tests about 5 days before my 30 days were up and I kept getting error messages and I emailed them and sent screenshots and no response. By the time I was able to purchase more exams my 30 days had been up and they were seeking more money for the subscription before my 30 days were even up. For 2 weeks I've been emailing them telling them that if they're not going to help me or call me back/ email me that I want my 30 day money back guarantee and no one is responding. I have many emails I've sent, but nothing has been resolved. I wasted so much money and i am very upset because I'm a broke college student.

  Business Response

  Date: 05/08/2025

  Thank you for reaching out. We are sorry for the frustrating experience you had with Study.com. I can see that our Director of Content and Services has reached out to you directly and has issued a refund on your account. She is working with our tech team to finalize your course grade. We appreciate your patience and understanding while we work to correct this for you. If you need anything else please don't hesitate to reach back out. 

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a class so I can get college credits. I am done with the class as of April 9th, 2025, but the grade has not been posted. On their website, they say it takes two business days to grade homework, but as of 4/16/2025, I am still waiting for a grade on my homework, which will give me a final grade on the class I took. On Monday, April 14, I sent a text asking to get my homework graded, as my subscription will end on April 18th. I called yesterday and left a message with their customer service. I called again today and left a message. I cannot ever get a hold of anyone, and the 18th is coming up, and I do not want to be charged a whole month in order to get a grade in a class that I was done with on April 9th. Please help

  Business Response

  Date: 04/21/2025

  Thank you so much for reaching out! I was able to locate your account and can confirm that your Health 307 course has been finalized. Were sorry for any inconvenience caused by the delay in grading. It can take up to a week for results to be reviewed and posted after submission. I also want to reassure you that you dont need to have an active account to receive your final grades or request a transcript, as long as all coursework and the final exam are completed. While our customer support team did share this information earlier, we completely understand how easy it is to miss a detail, so were always happy to clarify. I can confirm that your account is currently paused. Charges will automatically resume once the pause ends unless the account is canceled beforehand. If theres anything else we can assist you with, please dont hesitate to reach out. Were here to help!
  

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23214097
  
  I am rejecting this response because: First no one told me that I can still requested the transcript. Second I did request the transcript but I havent received anything from you. I requested for my school and for myself and I still have not received anything. I need my transcript before I can accept this reply. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/08/2025

  Thank you for your patience while we worked to assess the issue. We believe we have identified the problem, it appears the email address you initially provided contained a typo. Our Transcript Coordinator has reached out to begin merging the account associated with the incorrect email address to the correct one. That process is now underway, and we are working to get your transcript to you as soon as possible. We appreciate your cooperation and understanding throughout this matter.

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Study.com, an educational platform through which I have been completing credit-eligible college courses. Recently, I was falsely and arbitrarily accused of using artificial intelligence (AI) to complete a written assignmentan allegation that is both unfounded and made without transparency, review process, or supporting *********** provide context, I am a committed and high-performing student with a 4.0 GPA at my current university, and I have earned As on all of my Study.com exams to date. I take academic integrity seriously and have never relied on AI or any third-party tools to complete assignments. Despite this, one of my submissions was flagged for AI use. I was not given an opportunity to appeal or defend myself, nor was I provided details about what triggered the accusation.This process has been demoralizing due to the unjust accusation and the lack of due process. The platforms messaging was vague and impersonal, and no appeal process or instructor follow-up was offered. I was penalized solely based on an automated system, which should not be the final authority on academic honesty.I am requesting one of the following resolutions: - Option 1 (preferred): Allow me to continue and complete all of my courses through exam-only completion, waiving remaining written assignments. I am capable of demonstrating my mastery through objective testing. - Option 2: If written components are not waived, I request a full refund of all fees paid and for Study.com to cover the cost of all remaining proctored exams.I enrolled in Study.com to earn legitimate academic credit and invested both time and money into that goal. I expected to be treated fairly, but I have been falsely accused by a flawed and opaque system.I respectfully request that the Better Business Bureau assist in advocating for a just resolution.Full letter attached as a PDF. Thank you for your time and consideration.

  Business Response

  Date: 04/21/2025

  Thank you for reaching out. We understand your concerns and appreciate you bringing them to our attention. I can confirm that our Director of Content and Services has contacted you directly to offer alternative options for your course assignments. We hope that one of these solutions will meet your needs. We remain committed to supporting you in your academic journey. Please don't hesitate to reach out if you need additional assistance. Wishing you continued success in your studies.

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is temporarily satisfactory to me. Currently waiting for full resolution. Will change stance should full resolution not be 100% executed. Thank you for listening and understanding my perspective, I truly appreciate it. 
  
  Sincerely,
  
  Alexa

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lack of ************************** Exam Access Issue Im filing this complaint due to Study.coms ongoing lack of communication and failure to follow through on a service request that has delayed my academic progress.On March 21, I opened a support ticket requesting to purchase more exams beyond the five-per-billing-cycle limit. I didnt receive a response until March 26 from an associate named *****, who requested a statement from my future university allowing me to take more than five exams per cycle. I provided it promptly, but the issue remained ************* ticket was then transferred to *** ********, who asked how many exams I needed. I responded, but heard nothing back from March 28 to April 4. On April 7, I opened a new ticket due to lack of response. ****** ******* picked it up and again transferred me to Joy, who quoted me $700 for 10 exams. I agreed to the price, but instead, I was charged $75.78 with no notice or explanation and received no access to new exams.I submitted another ticket to ask about the incorrect charge and exam access. This time, ******* responded saying the ticket would be closed because a related one was still open even though this was a new issue.This back-and-forth has caused unnecessary delays and is impacting my ability to transfer to my university. Ive been more than patient through these repeated hand-offs and lack of resolution.Desired Resolution:Access to the 10 exams as agreed Explanation of the $75.78 charge Clarification or completion of the $700 transaction Better communication from their support team Thank you for your help resolving this matter.

  Business Response

  Date: 04/10/2025

  Thank you for reaching out. I'm sorry to hear about your frustrating experience with our support team. We do try our best to answer in a timely manner. I am sorry that this was not the case for you. To clarify, our College Saver membership includes 2 exams per billing cycle. These do not roll over into future cycles. I apologize if this wasnt clearly communicated. If youd like to take more than 2 exams in a billing period, additional exams are available for purchase. These additional exams are billed at $70 each, plus any applicable taxes. To ensure we remain aligned with the academic standards of our partner schools, we have a 5-exam limit per billing cycle. Since your school has approved the addition of more than 5 exams, weve added them to your account as requested.
  
  Please let us know if you have any further questionswere here to help!

  Customer Answer

  Date: 04/11/2025

  Good afternoon, I appreciate your help with my complaint. Study.com finally fixed the issue, so my complain is fixed. The complaint number was ********, thank you for your help.
  

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been extremely frustrated with my experience using Study.com. I paid for the monthly membership and completed four courses, only to find out that they restrict students to just two exams per montha policy that makes no sense, especially for those on tight academic timelines. Because I needed to expedite my transcript transfer, I paid an extra $140 to take two additional ********* its been nearly two weeks, and none of my exams have been graded. Ive reached out multiple times, and I still havent received a single response. This delay is unacceptable, especially for a platform that claims to support students.If youre considering Study.com, go with ********** insteadthey grade within 13 days and provide much better support. This experience has been nothing short of disappointing, and I hope this issue is resolved quickly.

  Business Response

  Date: 04/16/2025

  Thank you for reaching out. I apologize for the frustrating experience you had with Study.com. To clarify, our College Saver Plan includes two exams per billing period. If needed, you may purchase up to three additional exams, allowing for a maximum of five exams per billing cycle. This policy is in place to ensure we remain aligned with the academic standards of our partner schools. Ive reviewed your account and can confirm that all of your course grades have been finalized. Additionally, **** issued a one-month courtesy refund. Your account has been cancelled. You will no longer receive any charges from Study.com. If you have any further questions or need additional assistance, please dont hesitate to reach out to our support team.