Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was previously employed by a school district, and my email on file with this company is no longer valid. I cannot get anyone to return my calls to change my email address. I would actually like to cancel my subscription, but since I cannot log in, I cant cancel the subscription. I have left numerous voicemails and sent emails, and no one will respond to me. In the meantime, they continue to charge me $32 a month. If I dont get a response, I will have to obtain legal counsel.

  Business Response

  Date: 11/24/2025

  Thank you for reaching out. I apologize for the delay. I have located the Study.com account registered to ************************** Based on your circumstances, I have processed a ** one time refund of $32.72 ** to your card on file. Your Study.com account is now canceled and you will no longer have access to the site. You can reactivate at any time and retain all of your course progress and preferences. Your refund should be processed and received within 5-7 days depending on bank processing times. Please let us know if your refund exceeds this window or if you have any additional questions.

• Initial Complaint

  Date:11/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to register and make a payment on Study.com for the past three days in order to enroll in courses for college credit. Each time I attempt to complete the checkout process, the website displays an error page that says: Oops! Something went wrong. Dont worry, our development team has been notified. Try waiting a few minutes and refreshing the page.I have tried refreshing, switching browsers, using different devices, clearing my cache, and attempting multiple payment methods. Despite all attempts, I continue to receive the same error and am completely unable to register or submit payment.I reached out to Study.coms customer support team several times, but I have not received any response. It has now been multiple days with no resolution, no communication, and no update from their team. This has delayed my ability to begin coursework that I need for my degree, and I am extremely concerned by the lack of support.I am filing this complaint because I believe I have exhausted all reasonable attempts to get assistance directly from Study.com.

  Business Response

  Date: 11/24/2025

  After reviewing our correspondence and the details of your account, it appears that the issue you reported has already been fully resolved under ticket #*******. If there is any remaining issue, we are more than happy to assist. Please feel free to contact us directly so we can ensure everything is fully resolved to your satisfaction. Thank you for bringing your concerns to our attention.

• Initial Complaint

  Date:11/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11-3-25 I signed up and paid $235. I completed coursework and submitted papers which were rejected due to a vague reasoning, when I reached out I was only provided a generic copy and paste email with no real help, making it impossible for me to continue with the classes. I requested that the 30-day money back guarantee be honored and customer service is not responding to me

  Business Response

  Date: 11/04/2025

  Thank you for bringing this matter to our attention. After reviewing our correspondence across multiple support tickets, we can confirm that the customer has requested to place a pause on the refund request (Ticket #*******). While Study.com offers a 30-day money-back guarantee, refunds are not eligible once college credit has been earned, as the coursework and credit have already been awarded. We encourage the customer to reply directly to their open support ticket with any additional questions or concerns. Our team is happy to assist further.
  

  Customer Answer

  Date: 11/06/2025

   
  Complaint: 24098949
  
  I am rejecting this response because: no one responsed to help me, I have not earned college credit yet because my assignment keeps getting rejected and no one will respond to help me 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 11/10/2025

  Thank you for reaching out. I have located the Study.com account registered to *************************** Based on your circumstances, I have processed a ** one time refund of $235.00 ** to your card on file. Your Study.com account is now canceled and you will no longer have access to the site. You can reactivate at any time and retain all of your course progress and preferences. Your refund should be processed and received within 5-7 days depending on bank processing times. Please let us know if your refund exceeds this window or if you have any additional questions.

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the "risk-free 30 days" with Study.com to use it as supplementary material to help my kid's school work. Because Study.com has mistakes in math lessons and English Test prep is outdated, I emailed them about a refund within the first 20 days. On their website, they stated that "risk-free 30 days" means that if you cancelled within the first 30 days, you were entitled to a full refund. They cancelled my subscription but refused to give me a full refund, stating that I constantly used their website. I used their website for the math lecture on the first several days. After I found out it had too many mistakes in math lessons and the materials they taught were confusing, I started to look into English lessons and PSAT/SAT prep. I found out PSAT/SAT materials are outdated. We actually didn't learn anything from Study.com, instead, we got really confused after watching Study.com. After going through all this, I deserve a full refund. ***, I didn't use their website constantly; I used it sporadically, several lessons at a time.

  Business Response

  Date: 11/04/2025

  Thank you for bringing this matter to our attention. After reviewing the account in question, a one-time refund has been processed to the card on file. The associated Study.com account has been canceled, and access to the site has been discontinued. The refund should be received within 57 business days, depending on bank processing times. The user may reactivate their account at any time to regain access to saved course progress and preferences. Please dont hesitate to contact us if the refund is not received within the stated timeframe or if additional assistance is needed.
  

  Customer Answer

  Date: 11/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **

• Initial Complaint

  Date:10/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our account with them. The process was laborious and finally someone responded via email. They said they would refund the money. However, they billed my account three times on the same day for the annual amount rather than refund it once.

  Business Response

  Date: 11/04/2025

  Thank you for bringing this matter to our attention. After reviewing our correspondence under ticket #*******, we are currently working to verify which accounts have been charged and are active. Since there seem to be multiple teacher accounts associated with this case, we need to confirm which ones should remain active and which should be deactivated. Please look for an update via email through your support ticket. We appreciate your patience and understanding as we work to resolve this issue.

• Initial Complaint

  Date:10/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund for my study.com subscription. When I initially signed up I was under the impression that the payment method was on file to charge after the 30 days but I was charged immediately. I was not sure if the classes I need are available and I was expecting there to be information about an average time frame each course should take to complete. I reached out less than 24 hrs after the purchase on October 16. Received a reply email on October 17 with Support Number ******* that stated You can expect to hear back from us shortly with an update, and in some cases, a member of our specialist team may reach out to you directly if any additional information is needed.I have not received an email reply back.

  Business Response

  Date: 10/24/2025

  Thank you for reaching out. I have located the Study.com account registered to ************************* Based on your circumstances, I have processed a ** one time refund of $255.86 ** to your card on file. Your Study.com account is now canceled and you will no longer have access to the site. You can reactivate at any time and retain all of your course progress and preferences. Your refund should be processed and received within 5-7 days depending on bank processing times. Please let us know if your refund exceeds this window or if you have any additional questions. 

• Initial Complaint

  Date:10/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used your services and everything was fine but in September I realized I forgot to cancel since I had passed my test. So I immediately canceled on the day I was charged. It is more October and I was again charged even though I canceled. I left a message because there is no way to speak to a human but it has been 4 days and no one has contacted me back.

  Business Response

  Date: 10/22/2025

  Thank you for reaching out. I have located the Study.com account registered to ************************* Based on your circumstances, I have processed a ** one time refund of $65.39 ** to your card on file. Your Study.com account is now canceled and you will no longer have access to the site. You can reactivate at any time and retain all of your course progress and preferences. Your refund should be processed and received within 5-7 days depending on bank processing times. Please let us know if your refund exceeds this window or if you have any additional questions.

• Initial Complaint

  Date:10/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to use this service for accelerated classes. Discovered it wasn't for me and requested a refund on 10/11/2025, which was granted after they ran it by a lead. Then, to my shock, I come back on 10/14/2025 to an additional charge of ****** from study.com on my card. After contacting support about this as I'm now in the red with my account, they tell me I'm reading it wrong and it's a refund, despite me now having 2 different transactions to show on my bank statement. Beyond being unethical this is just straight up fraud, and when I contacted the BBB provided number it just goes dial tone. I would like to be fairly reimbursed as well as overdraft fees covered due to incurring the financial stress of their clerical error.

  Business Response

  Date: 10/23/2025

  Thank you for reaching out. Im sorry to hear that Study.com did not meet your needs.
  
  After reviewing your account under *********************** I can confirm that you were initially charged on 10/10/25, and a full refund was issued on 10/14/25 to the card on file. No additional charges have been made to this account.
  
  If you believe you may have another account, I would be happy to check under a different email address. However, I was unable to locate any additional accounts or charges made under your name.

  Customer Answer

  Date: 10/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,  my apologies and have a good day.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When logging in, it tells me to reactivate my account, even though the billing statement says the service period was paid for on 9/29/2025 and does not end until 10/30/2025. It was also paid for 9/3/2025 until 10/02/2025 for the same amount, but had me reactivate it on 9/29/2025. There were also multiple times where I did not have access to it and it told me to reactivate it earlier in the service period and I just went without access until the next billing cycle came around.

  Business Response

  Date: 10/17/2025

  Thank you for reaching out and sharing these details. I understand how frustrating this has been. After reviewing your account, I can confirm that chargebacks were requested on 09/23/25 and 10/07/25. A refund has since been issued. The reactivation messages appeared because the chargebacks temporarily interrupted your billing and account access. We apologize for the inconvenience. Your refund is complete and no further charges will occur. You can reactivate your account anytime if youd like to continue using our services.

• Initial Complaint

  Date:10/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com is located in your county and not following their own policies and procedures when it comes to customers. I pay a monthly fee for my sons to take college courses online. You need a government issued ID to take the final exam for each course. My one son is 15 and therefore does not have a government issued ID. It says in their FAQ page that you can take them without one. However, it does not say how to get passed the third party verification process to do it. I have emailed customer service twice. I have left two voicemails. I have filled out 2 separate customer service tickets on their website. I have received zero response back. I now have the belief that this is just a money scam. I need your help getting them to call me back and prove they actually have customer service and are not a false company. If they don't call me back, I will need all my money returned immediately.Thank you for your help.

  Business Response

  Date: 10/14/2025

  Thank you for reaching out. At this time, our customer support phone line is reserved for critical technical support issues. However, our team remains fully available by email for all other inquiries. The account linked to ******************* is a Premium Edition membership, which does not include access to exams. Exam access is only available with College Saver or Starter accounts. If you believe you have another account under a different email address, please contact us at ***************** so we can look into it further.