ComplaintsforStudy.com

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I created a login in September 2023, based on a Free Trial because I was planning to take S-65. I checked the material and then signed out and didn't open the platform until mid October. I studied for few days until I realized there were many topics and subtopics missing in the material when comparing to others. So I decided to stop using study.com and move on to concentrate in another prep company. I don't even remember sharing my CC nr but probably I did because now I see study.com started to charge my account right away. ********************** never sent me any confirmation of my subscription, never sent me any receipt of the payments. It only started to charge $100 every month since. I thought I actually never officially joined study.com and since I used the platform just a few days I never imagine I was getting charged. Ive been charged $400 in total (on top of the cost of the other more serious material I had to study) when the most expensive material for S-65 doesnt cost more than $150. This company is definitely a scam that "skim" money from students by using the least amount of communication so we don't even notice that it is charging every month. Cancellation is made difficult only to "skim" even more money while the student tries to cancel it. Another shameful enterprise disguised with educational purpose.

  Business response

  12/07/2023

  **********,

  Thank you for taking the time to write to us and share your feedback about your experience. I am sorry for any confusion you may have encountered regarding our billing policy, and we are sorry to hear that Study.com was not a suitable match for your test preparation needs. Upon reviewing your account, we are pleased to inform you that we have successfully processed a refund to the card on file. If you have any questions or concerns, please do not hesitate to contact us by replying to your most recent support ticket, which ends in 863. We value your feedback and appreciate your business.

• Initial Complaint

  12/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I never signed up for this account and was billed for something Ive never even seen before.

  Business response

  12/04/2023

  ******,

  Thank you for contacting us. We apologize for any confusion that *** have arisen regarding Study.com's billing policy. We have located your support ticket and account and confirm that our team has processed a refund for one month's subscription. However, we have issued an additional refund upon further review of your circumstances.
  
  If you have any questions or concerns, please do not hesitate to contact us at ***************** or refer to your support ticket ending in 720. We are committed to providing you with the highest level of service and support.

   

• Initial Complaint

  10/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I cancelled this subscription two weeks ago and they went in and took $29.99 out of my bank account this morning.

  Business response

  10/09/2023

  ****,

  Thank you for getting in touch with us regarding your billing concern. Upon reviewing your support ticket and account, we found that your account was not canceled after the paid trial offer and, therefore, charged a monthly subscription fee. However, we are glad to inform you that our team has successfully canceled your account and resolved your billing issue. If you have further questions, don't hesitate to contact our support team at ****************** We are always available to assist you!

• Initial Complaint

  10/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Charge to credit card on September 15,2023 in the amount of $65.00. There was never any order made. No response. Had to have credit card replaced.

  Business response

  10/09/2023

  ******,

  Thank you for reaching out with your billing concern. Our support team has reviewed your account and support tickets, and we're pleased to inform you that we have processed a maximum refund and confirmed that your account has been canceled. If you have any questions, please don't hesitate to contact our support team via email at ****************** We are always here to help!

  Customer response

  10/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/19/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was initially excited that ************* told me I could expedite my degree by utilizing study.com to take two courses that I could get done quicker than I could at my university. Unfortunately, my entire experience here at study.com has been a nightmare. Quiz scores don't update to your overall score unless you retake a proctored final. On the college saver plan which I am on, two proctored final attempts are included in your initial cost. There are no signs or notices anywhere on the website or the app telling you that your improved quiz scores will not impact your proctored final until you ************ is no mistake, and is absolutely by design. It is a scam that allows the company to charge students who don't need really to retake a final, to pay for an additional exam ($70). On top of all of this there is no chance at you speaking to an actual person who has the ability to resolve your issues or give you any feedback. They simply take your information and relay it to the billing department. STAY AWAY FROM THIS COMPANY!!!!!!!

  Business response

  07/24/2023

  Thank you for reaching out to us. I am sorry  for any frustration you experienced with our platform. I have personally reviewed your account and the multiple support tickets, and I am pleased to inform you that your concern has been successfully handled and resolved. If you have any further questions or concerns, please do not hesitate to contact us. Our team is always here and ready to assist you in any way we can.
  
  

• Initial Complaint

  06/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a membership subscription for $21.21 a month with being able to cancel at anytime. My subscription was successfully cancelled and even when I log on it states that my subscription is inactive yet they continue to take money from my debit card for the membership. I have contacted them a few times.

  Business response

  06/19/2023

  Thank you for writing in. We apologize for the trouble you encountered while canceling your account. We have carefully reviewed your support tickets and found that you had another active Study.com account. We have successfully canceled the second subscription and resolved your billing issue. Please be on the lookout for an email regarding your account details. If you have any questions or concerns, please feel free to contact us. Our team is always ready to assist you.

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This site charges an unethical amount of money considering that their target consumers are students. I was hoping to utilize the resources of Study.com for a couple of upcoming licensure exams that I'll be taking. However, the site quoted me $70/month to use those resources. As students, we already struggle to afford basic living expenses due to time restraints surrounding work opportunities, and the enormous amount of money that we already pay in tuition costs. In regards to my own personal situation, my financial difficulties are further compromised, because I'm a single mother of three children. This site is taking advantage of students who are trying to further their education, and who simply want to find resources that they can use to be successful. If study.com was truly in the business of helping students succeed, they'd lower their costs dramatically and/or provide their services for free to individuals who demonstrate financial hardship. As it currently stands, this company is simply preying on vulnerable students who are seeking academic support services.

  Business response

  06/19/2023

  Thank you for sharing your feedback about our pricing. I apologize for any inconvenience caused by our pricing structure. At Study.com, we strive to provide quality education that is both accessible and affordable, and we regret that we fell short of your expectations. We wish you all the best in your academic pursuits, and we invite you to try out our platform with confidence, as we offer a 30-day moneyback guarantee. If you decide that Study.com is not the right fit for you, you can easily cancel and request a refund by emailing our support team at ******************

• Initial Complaint

  06/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for a free 7 day trial. I was immediately charged for two ***** charges on my account even though I cancelled within the 7 day trial period. You absolutely cannot reach anyone at this company Do not sign up for the free trial service period!!! Beware it is a scam!! B

  Business response

  06/19/2023

  Thank you for reaching out to us with your concerns. We apologize for any confusion regarding our trial offer and refund policy. Please be aware that refunds are not automatically issued and must be requested by contacting our support team via email. Upon review of our records, we did not find any previous refund requests from you. However, we were able to locate your Study.com account associated with the email address ************************ After considering your situation, we have processed a one-time refund of $x.** to the card on file. Your Study.com account has now been cancelled, and you will no longer have access to the platform. If you choose to reactivate your account in the future, you can do so at any time and still retain your course progress and preferences. Your refund should be processed and received in 5-7 days, depending on your bank's processing times. If you have any further questions or concerns, please don't hesitate to reach out to us via email at support @study.com.

• Initial Complaint

  05/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My bank account was fraudulently charged by this company. I have never even heard of them. No one else has access to my card. When I called them to see if it could be resolved they just took down my name and phone number. Not high hopes that my money will be returned with that small amount of information but this is the route my bank is making me take.

  Business response

  05/15/2023

  ********,

  Thank you for reaching out about your billing concern. After reviewing your account and support tickets, I have found that there is an account registered under your school email address ************************************** I noticed that this account was paused on 3/28/22 using the pause feature, which allows you to temporarily suspend your account for up to 3 months and will automatically renew. We have processed a maximum refund of 6 months back to the card on file. If you have any further questions or concerns, please don't hesitate to reach out to us at ****************** Thank you for your patience and understanding.

• Initial Complaint

  05/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  4/12/2023 I purchased a membership subscription for $21.21 a month with being able to cancel at anytime. My subscription was successfully cancelled and even when I log on it states that my subscription is inactive yet they continue to take money from my debit card for the membership. I have contacted them a few times.

  Business response

  05/03/2023

  *****,

  Thank you for reaching out. I am sorry for any confusion regarding Study.com's billing policy. Upon reviewing your accounts and support tickets, I found that you had two active accounts which led to multiple charges. The account linked with email address ******************** was successfully canceled and refunded on March 16, 2023. Likewise, the second account under email address ******************* was canceled and refunded on April 17, 2023. If you have any further inquiries regarding your account, please feel free to email ** at ****************** We are here to assist you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩