Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've submitted a couple of tickets (#******* & #*******, & a third with no ticket #) regarding my class CS336 course grade. I've completed all that is required for the class. Before completing my class I paused my account to save money since I only needed to complete my written assignments. I completed all lessons and exams. There was an update to the class that would affect the lessons and removal of the exam, but since I completed them (lessons and exam) before the update I should be on the legacy version. I was told it was ok to still submit my written assignment afterwards and I should receive my grade. I've submitted 3 tickets regarding my course grade and no response. I believe my issue is being flat out ignored. Its been over a month and still no response. Can I please have my course grade?I shouldn't have to spend $265 to see my class progress when I completed 3/4 of the requirements before my pause. If I need to do something additional in the class that I'm not aware of. Could I receive a discount? As CS336 is my only remaining class and I'm trying save money.Thank you,

  Business Response

  Date: 07/24/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the delay you experienced. After reviewing your account, we identified a technical issue within our grading system that prevented your course from automatically updating upon completion. We have since resolved the issue manually and your final course score for Computer Science 336: Network Forensics has been successfully updated. An email notification confirming this update has been sent to you and the corrected information is now visible on your dashboard. If you are ready, you may request your transcripts at any time. We truly appreciate your patience and understanding while we worked to correct this issue. 

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to study.com multiple times about grading my assignment and giving me my transcript. No one will get back to me. And Im not paying another month subscription to access it when they had ample amount of time to get those for me before my subscription was expired. They will not respond to my calls or emails about the situations

  Business Response

  Date: 07/22/2025

  We apologize for the delay and any confusion caused. I can confirm that your assignments for Business 302: Foundations of Leadership have been graded and a final course grade has been issued. While we strive to grade all assignments within one week, occasional delays may occur due to submission issues or high grading volume. Your course is now complete and you are welcome to request your transcript at any time.
  
  

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to formally file a complaint regarding my experience with the Hospitality 309 course on Study.com.I submitted Assignment 2: Research Paper on June 16. On June 27, I received an email stating my paper couldnt be validated due to unverifiable sources or quotes. I revised and resubmitted it on June 30. On July 15, I received the same email again, with no specific feedback.Despite reaching out multiple times between June 30 and July 15 by phone and support tickets, I received no meaningful help. I got a final course grade on July 9, which only reflected my first assignment (a 47), meaning Assignment 2 was given a zeroeven though my resubmission hadnt been reviewed yet.I received one response on July 9 at 8:20 p.m., saying my case was being forwarded to an account specialist, but I never heard back. I left voicemails and continued trying to follow up without success. I paused my account on July 9 to avoid paying for another month since I was not receiving support or timely grading.All my work was submitted on time, with ample opportunity for review. I believe Im entitled to support and grading as part of the service I paid for. To resolve this issue, I respectfully request:A direct explanation of what part of my assignment was unverifiable A fair reevaluation of my resubmitted assignment A partial refund for the Hospitality 309 course Confirmation that I can send my transcript to my university without resubscribing I had a positive experience with another Study.com course, but this situation has caused significant stress and delay. Please address this matter promptly.

  Business Response

  Date: 07/18/2025

  Thank you for reaching out. I appreciate your patience while we worked to resolve your concern. I'm pleased to confirm that your assignment has been graded and a final score has been issued for Hospitality 309. Additionally, I have processed a full refund to the card on file. Depending on your banking institution, it should be reflected in your account within 57 business days. I wanted to remind you that your account is currently paused, not canceled. If you do not plan on continuing your Study.com membership, please be sure to cancel before the end of the pause. Please feel free to reach out if you need any further assistance.

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To be honest, if it is too good to be true or seems too easy, it is probably a falsehood. This company will say 5 business days to be graded and you won't get grades for weeks at a time. Seems like they are more concerned with you having to pay another subscription fee.I only did one class and accidentally submitted a wrong assignment and have asked multiple times if it could be removed so I can put the correct one. I submitted the error on 6/27 and noticed the error the same day and reached out to support. The haven't responded to support tickets 5, phone calls 3, and there is no option to reach out to an instructor. If they would grade it, I could do a resubmission but even that seems to be put off by them. I had a simple request and they cannot even do that and give you the run around. I would have been done with this course before my subscription end date but they keep dragging it out so I just keep twidling my thumbs while retaking test and quiz. I think I'm going to tell my college my experience and maybe they'll consider not using Study.com in the future especially after the collection of complaints here.

  Business Response

  Date: 07/16/2025

  We are really sorry to hear about your experience and understand how frustrating this has been. Delays in grading and lack of support communication are not the experience we want to provide! While our grading goal is 7 business days, delays can happen due to submission volume or verification issues on final exams. We have escalated your concern to our grading team for review, please look for an update on your support ticket 2370420. Please note, you do not need to have an active account while waiting for grades or to request transcripts. We appreciate your patience while we work to resolve your issue. 

• Initial Complaint

  Date:07/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called and called and called, with no response. ****** goes to voicemail, I leave messages but get no response. I have emailed multiple times as well with no response. My assignments have all been graded for my Database course but it's been almost 2 weeks now and the grade has not been posted. I subscribed so I can finish a set number of courses within a month, but it seems Study.com has zero customer service and tries to get their customers to subscribe for more months. Without the grade for my course, and the delays, what's more likely to happen is my renewal period coming up before I send my transcripts

  Business Response

  Date: 07/02/2025

  Thank you for reaching out. We apologize for the delay in our response. We have just posted your final course grades for Computer Science 204: Database Programming and Computer Science 307: Software Engineering. You should get a confirmation email soon, if you haven't already. You are welcome to request your transcript whenever you are ready. Transcripts are not sent automatically; you will need to complete the transcript request form again. Please let us know if you need additional assistance. 

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter logged onto Study.com on September 15, 2023. She and my wife created an account for her, during a free trial period, and she was going to use the program. However, she found another app that she preferred, so on the next day, September 16, 2023, she thought she cancelled the account during the free trial period and never used Study.com again. I thought she was using the program, because she mentioned it to me, so I paid their monthly fee from Sept 2023 until May 2025, a total of 21 charge of $29.99 monthly. In May of 2025, my daughter graduated high school and I asked if she still needed her Study.com account, that's when she told me she only used it 1 or 2 days, and cancelled it before the free trial ended. I reached out to Study.com to ask them about this matter, and they confirmed that the account was created on September 15, 2023 and the last time it was accessed was September 16, 2023. I asked them to refund me for all the charges, as we thought we cancelled before the free trial ended, but they emailed saying they could only credit me for 6 months of charges, for a total credit of $179.94. While I appreciated the 6 months credit, I paid a total of 21 charges for something we thought we cancelled after the trial period. So I feel like I should be reimbursed for the other 15 months we were charged also, which is a total of $449.85. I feel since we did not use the service after September 16, 2023 that shows we weren't using it or planning on using it. I feel it is fair to request a full refund as a result. Thank you.

  Business Response

  Date: 07/09/2025

  Thank you for reaching out. I sincerely apologize for the frustration you have experienced. I can confirm that a refund of $179.94 was issued to the card on file. Please note that these charges were related to a recurring membership, which we strive to make clear during the sign-up process and are stated in our terms and conditions. I have escalated your concern to an account manager for further review. They will follow up with you directly via ticket #******* once a decision has been made. We appreciate your patience and understanding as we work to resolve this matter.
  
  
  
  

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23530532
  
  I am rejecting this response because:  Study.com just confirmed the refund already given to me, and said they would forward it for review.  I don't understand why they are forwarding it for review, they have had plenty of time to decide what to do, when I first contacted them directly, and now that they are receiving my complaint via the BBB.  How many times do they need to review before they do the right thing and refund me for the service that we thought we cancelled?  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 07/11/2025

  Thank you for your message. We apologize for any confusion this situation may have caused. After reviewing your account, we were unable to locate any attempts to cancel the membership prior to your recent inquiry. However, as a one-time courtesy, we have issued a refund. Please note that Study.com is a monthly, recurring membership. Charges are processed on the sign-up or reactivation date each month until the membership is canceled. Future reactivations will not be eligible for refunds under this courtesy policy.
  
  As stated in our Terms of use ***************************************************************;:
  
  "We do not provide refunds for any partial-month or partial-year membership periods, unwatched lessons, or unused memberships."
  
  Because a refund has already been issued in this instance, any additional refund requests will require further review and approval by our management team. We appreciate your understanding and are happy to assist you further if you have any additional questions.

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23530532
  
  I am rejecting this response because: they are not telling me any new information.  My daughter thought she cancelled, they are saying that she did not.  But their employee previously confirmed that we only accessed the study.com account on two days, the day she registered and the following day, when she thought she cancelled.  She never accessed it after that, and that is why I feel a full refund is fair.  They say that further refund would need to be reviewed by their management team, why did they not forward that to the management team already then?  Since that is what I am asking for, is does not make sense.  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 07/28/2025

  Thank you for your patience while we worked to resolve this matter. An account manager was able to issue an additional refund to the card on file. If you have any further questions or concerns, please dont hesitate to reach out.  

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to the continued lack of responsiveness and delays, which have significantly disrupted my academic progress and cost me both time and money. I currently have three classes pending a grade, despite completing the required coursework and making multiple efforts to follow up. I pay $235 per month for my membership, and I also pay an additional $70 per exam beyond the two included with my subscription. I have invested a great deal of time and money in this platform, especially over the summer, with the goal of completing as many transferable credits as possible before my next enrollment deadline. Until the past couple of months, I had no complaints about Study.com. However, since then, the quality of service and responsiveness has dropped dramatically. I have already missed one enrollment deadline because of these delays, and I cannot afford to miss another. Despite sending numerous emails, phone calls, support tickets, and messages, I have only received a response from one representative, ***** *. Although the issue remains unresolved nearly 24 hours later, I appreciate her professionalism and the fact that she at least acknowledged my outreach, which no one else has done. In the meantime, I was forced to enroll in an alternative platform, Sophia ********* at additional personal cost in order to stay on track. With ******, I was able to complete 13 courses without delays, while still waiting for any resolution from Study.com. In fact, I had to unenroll from Study.com courses to avoid further time and money loss, meaning the time I spent on those unfinished courses is now wasted.

  Business Response

  Date: 06/26/2025

  Thank you for bringing this to our attention. I sincerely apologize for the delay and any inconvenience this may have caused. There was a minor issue during the verification process of your exam, which unfortunately held up the grading. I'm happy to inform you that the last three courses you requested have now been finalized. You may request your transcript at your earliest convenience. If you need any additional assistance or have further questions, please dont hesitate to reach back out. 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) Bait and switch. I looked at the site one day, they offered a $500 annual package, I wanted to check it out, next day, no $500 deal, only $69/mo 2) The offers on second day were $69/mo or free 7 day trial. I selected 7 day trial and was charged $12.78 3) No response from customer service. I've emailed and called and left messages and they refuse to return my call. 4) *********** that hides their contact information, then refuses to respond, should not have a BBB A+ rating.

  Business Response

  Date: 06/19/2025

  Thank you for reaching out. Unfortunately, we were not able to locate an account for you in our system by the name, email or phone number you provided BBB. Please email [email protected] with the email address you used to create an account. We would be happy to assist you with your concern once we can locate an account. Thank you for your cooperation. 

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my study.com membership in April of 2025 and was just charged a renewal fee.

  Business Response

  Date: 06/13/2025

  Thank you for reaching out. I was able to locate a support ticket related to your concern (#*******). It appears the account was initially paused rather than canceled. However, I can confirm that the account has since been canceled and a refund in the amount of $255.45 has been issued. If you have any further questions or need additional assistance, please don't hesitate to reach out.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used study.com to help with some college classes i am currently taking through the *********************. I signed on to the site it asked me for my card payment information then sent me to the home screen. I saw it was ***** so i signed up. The next day i get an alert that my back account has had a withdraw of ****** that was not the price. I contacted study, com many times they only responded once and that was to inform me that i clicked the button for the plan. I explained that i didn't and i needed it fixed as soon as possible, and they have not yet replied, Study .com has no phone number listed to contact them to speak with someone only email.

  Business Response

  Date: 06/13/2025

  We have reviewed your support ticket (#*******) and can confirm that your account was successfully transitioned to a College Starter account. The price difference has been refunded to the card on file. Please note that refund processing times may vary by bank, but you should expect to see the funds reflected in your account within 510 business days. If you do not receive the refund within that timeframe, or if you have any further questions, please dont hesitate to contact us. Thank you for your patience and for bringing this to our attention.