Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the "risk-free 30 days" with Study.com to use it as supplementary material to help my kid's school work. Because Study.com has mistakes in math lessons and English Test prep is outdated, I emailed them about a refund within the first 20 days. On their website, they stated that "risk-free 30 days" means that if you cancelled within the first 30 days, you were entitled to a full refund. They cancelled my subscription but refused to give me a full refund, stating that I constantly used their website. I used their website for the math lecture on the first several days. After I found out it had too many mistakes in math lessons and the materials they taught were confusing, I started to look into English lessons and PSAT/SAT prep. I found out PSAT/SAT materials are outdated. We actually didn't learn anything from Study.com, instead, we got really confused after watching Study.com. After going through all this, I deserve a full refund. ***, I didn't use their website constantly; I used it sporadically, several lessons at a time.

  Business Response

  Date: 11/04/2025

  Thank you for bringing this matter to our attention. After reviewing the account in question, a one-time refund has been processed to the card on file. The associated Study.com account has been canceled, and access to the site has been discontinued. The refund should be received within 57 business days, depending on bank processing times. The user may reactivate their account at any time to regain access to saved course progress and preferences. Please dont hesitate to contact us if the refund is not received within the stated timeframe or if additional assistance is needed.
  

  Customer Answer

  Date: 11/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **

• Initial Complaint

  Date:10/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our account with them. The process was laborious and finally someone responded via email. They said they would refund the money. However, they billed my account three times on the same day for the annual amount rather than refund it once.

  Business Response

  Date: 11/04/2025

  Thank you for bringing this matter to our attention. After reviewing our correspondence under ticket #*******, we are currently working to verify which accounts have been charged and are active. Since there seem to be multiple teacher accounts associated with this case, we need to confirm which ones should remain active and which should be deactivated. Please look for an update via email through your support ticket. We appreciate your patience and understanding as we work to resolve this issue.

• Initial Complaint

  Date:10/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund for my study.com subscription. When I initially signed up I was under the impression that the payment method was on file to charge after the 30 days but I was charged immediately. I was not sure if the classes I need are available and I was expecting there to be information about an average time frame each course should take to complete. I reached out less than 24 hrs after the purchase on October 16. Received a reply email on October 17 with Support Number ******* that stated You can expect to hear back from us shortly with an update, and in some cases, a member of our specialist team may reach out to you directly if any additional information is needed.I have not received an email reply back.

  Business Response

  Date: 10/24/2025

  Thank you for reaching out. I have located the Study.com account registered to ************************* Based on your circumstances, I have processed a ** one time refund of $255.86 ** to your card on file. Your Study.com account is now canceled and you will no longer have access to the site. You can reactivate at any time and retain all of your course progress and preferences. Your refund should be processed and received within 5-7 days depending on bank processing times. Please let us know if your refund exceeds this window or if you have any additional questions. 

• Initial Complaint

  Date:10/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used your services and everything was fine but in September I realized I forgot to cancel since I had passed my test. So I immediately canceled on the day I was charged. It is more October and I was again charged even though I canceled. I left a message because there is no way to speak to a human but it has been 4 days and no one has contacted me back.

  Business Response

  Date: 10/22/2025

  Thank you for reaching out. I have located the Study.com account registered to ************************* Based on your circumstances, I have processed a ** one time refund of $65.39 ** to your card on file. Your Study.com account is now canceled and you will no longer have access to the site. You can reactivate at any time and retain all of your course progress and preferences. Your refund should be processed and received within 5-7 days depending on bank processing times. Please let us know if your refund exceeds this window or if you have any additional questions.

• Initial Complaint

  Date:10/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to use this service for accelerated classes. Discovered it wasn't for me and requested a refund on 10/11/2025, which was granted after they ran it by a lead. Then, to my shock, I come back on 10/14/2025 to an additional charge of ****** from study.com on my card. After contacting support about this as I'm now in the red with my account, they tell me I'm reading it wrong and it's a refund, despite me now having 2 different transactions to show on my bank statement. Beyond being unethical this is just straight up fraud, and when I contacted the BBB provided number it just goes dial tone. I would like to be fairly reimbursed as well as overdraft fees covered due to incurring the financial stress of their clerical error.

  Business Response

  Date: 10/23/2025

  Thank you for reaching out. Im sorry to hear that Study.com did not meet your needs.
  
  After reviewing your account under *********************** I can confirm that you were initially charged on 10/10/25, and a full refund was issued on 10/14/25 to the card on file. No additional charges have been made to this account.
  
  If you believe you may have another account, I would be happy to check under a different email address. However, I was unable to locate any additional accounts or charges made under your name.

  Customer Answer

  Date: 10/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,  my apologies and have a good day.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When logging in, it tells me to reactivate my account, even though the billing statement says the service period was paid for on 9/29/2025 and does not end until 10/30/2025. It was also paid for 9/3/2025 until 10/02/2025 for the same amount, but had me reactivate it on 9/29/2025. There were also multiple times where I did not have access to it and it told me to reactivate it earlier in the service period and I just went without access until the next billing cycle came around.

  Business Response

  Date: 10/17/2025

  Thank you for reaching out and sharing these details. I understand how frustrating this has been. After reviewing your account, I can confirm that chargebacks were requested on 09/23/25 and 10/07/25. A refund has since been issued. The reactivation messages appeared because the chargebacks temporarily interrupted your billing and account access. We apologize for the inconvenience. Your refund is complete and no further charges will occur. You can reactivate your account anytime if youd like to continue using our services.

• Initial Complaint

  Date:10/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com is located in your county and not following their own policies and procedures when it comes to customers. I pay a monthly fee for my sons to take college courses online. You need a government issued ID to take the final exam for each course. My one son is 15 and therefore does not have a government issued ID. It says in their FAQ page that you can take them without one. However, it does not say how to get passed the third party verification process to do it. I have emailed customer service twice. I have left two voicemails. I have filled out 2 separate customer service tickets on their website. I have received zero response back. I now have the belief that this is just a money scam. I need your help getting them to call me back and prove they actually have customer service and are not a false company. If they don't call me back, I will need all my money returned immediately.Thank you for your help.

  Business Response

  Date: 10/14/2025

  Thank you for reaching out. At this time, our customer support phone line is reserved for critical technical support issues. However, our team remains fully available by email for all other inquiries. The account linked to ******************* is a Premium Edition membership, which does not include access to exams. Exam access is only available with College Saver or Starter accounts. If you believe you have another account under a different email address, please contact us at ***************** so we can look into it further.

• Initial Complaint

  Date:10/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Study.com for misrepresentation and failure to deliver services as advertised. I subscribed to Study.coms Praxis exam preparation program for 16 months, paying a total of $959.84. Their materials were promoted as sufficient preparation for Praxis exams, including 5002, 7002, 7003, 7004, and PLT.Despite months of study, the content on Study.com was not aligned with the actual Praxis exams. When I took the Praxis 5002 ********************** Reading and Language Arts Subtest), I scored 141, while the District of Columbia qualifying score is 157. I failed this exam about five months ago, but continued using Study.com because I believed further study could help me pass future tests. However, I later discovered that their materials were fundamentally different from the real exam.When I took the Praxis 7002 exam, I noticed that the free ETS pre-test (included with the official test) was far more similar to the actual exam than anything on Study.com. This confirmed that their paid course was inaccurate and misleading.After I requested a full refund, Study.com offered $59.99 and later said they would issue $299.95 as a special exception. They continue to cite their no refund policy, which cannot override consumer protection laws when services are misrepresented.I am requesting a full refund of $959.84, as Study.com did not provide the service it advertised. I have bank records, exam score reports, and correspondence to support my claim.

  Business Response

  Date: 10/14/2025

  We are sorry to hear you were disappointed with your experience using Study.coms Praxis prep courses. Our materials are designed to help students prepare for their exams, but we cannot guarantee specific test results, as individual performance may vary. After reviewing your account, we confirmed that an initial refund was issued, along with an additional refund provided as a special exception. Per our Terms of Use, we are not able to offer any further refunds. Your membership remained active and accessible throughout your subscription period. We appreciate your feedback and are sorry the course did not meet your expectations.

• Initial Complaint

  Date:10/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Notice: Submitted via the BBB website and sent to [email protected] am enrolled in Computer Science 336: Network Forensics (SDCM-0234) and purchased the full Study.com subscription, which I understood would include all required course materials.I was recently directed to a required assignment on a third-party platform with a $90 fee. Neither the syllabus nor Study.coms Terms of Service disclose this.Relevant TOS sections:3 (Fees and Payment): subscription cost only, no mention of mandatory third-party fees.6 *********************** mentions links but does not require payment.9 *********************** tools/resources access, no extra charges.13 (Educational Institution Relationships): refers to partners but no fee requirement.15 (Disclaimer of Warranties): risks/limitations, not authorizing charges.Concerns:Transparency: Extra fee was not disclosed.TOS: Subscription does not include required third-party payments.I request clarification: Is this assignment required for credit? Is there a Study.com-hosted alternative? If not, why impose an undisclosed fee?I want to finish my course but should not have to pay this extra $90. This is not a cancellation notice.Thank you,***** ******** **************************

  Business Response

  Date: 10/07/2025

  Thank you for reaching out about the third-party fee in Computer Science 336: Network Forensics.
  

  Our Customer Support Manager has responded to your ticket (#*******), but I wanted to explain a bit more. Under the course syllabus page there is mention of a third-party platform and additional fee to complete this course. This external tool is required to complete part of the coursework and provides the practical experience needed for the course objectives.
  
  While your Study.com subscription includes most materials, some advanced courses may include third-party tools with additional costs. These are noted in the syllabus to keep everything transparent.
  
  Unfortunately, there isnt a Study.com-hosted alternative for this specific assignment, but were happy to help you review other course options without additional fees if you prefer. Thank you for your understanding and please look to your support ticket for more information. 
  
  

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23960276
  
  I am rejecting this response because:
  I am writing in response to Study.coms recent submission regarding my complaint about a third-party fee in Computer Science 336: Network Forensics.
  
  While Study.com references the syllabus and mentions a third-party platform, I have carefully reviewed both the syllabus and the Terms of Service and cannot locate any policy, clause, or section that supports the enforcement of this extra assignment against me. I respectfully request that Study.com provide specific details on which policy, Terms of Service clause, or syllabus section they are sourcing to justify requiring this assignment.
  
  Additional Context:
  
  Promised Exemption: ***** *. explicitly stated that I would be exempt from Assignment 1 (the extra paid assignment). Despite this, the assignment was treated as mandatory, marked grade pending, and ultimately impacted my final grade.
  
  Unhonored Response Timelines: Study.com promised a reply within two business days, yet I have received no timely follow-up, and this issue has persisted for weeks, even during the ongoing BBB case.
  
  System / Platform Failures: I experienced a soft lock, as I could not submit the required statement to take a zero because all submission attempts had been used. My account/profile is blocked from saving critical details due to my legal name, which the platform refuses to resolve.
  
  Support Issues: Responses were delayed, inconsistent, or automated, failing to honor promised actions. My follow-ups, including emails to ***** *. and prior BBB correspondence, remain unanswered.
  
  
  Impact:
  These failures have disrupted my coursework, caused unnecessary stress, and created uncertainty regarding transfer credits and educational progress.
  
  Requested Clarification / Resolution:
  
  1. Immediate correction of all grades to reflect my actual performance, honoring the promised exemption.
  
  
  2. Clear specification from Study.com of which syllabus section or Terms of Service clause authorizes enforcement of this assignment.
  
  
  3. If unresolved promptly, I may pursue a full refund of my Study.com membership, due to service failures, unhonored promises, and undue stress caused by their platform.
  
  
  
  I respectfully urge the BBB to review the full scope of this complaint, including unhonored exemption promises, delayed responses, platform failures, and support mismanagement, rather than focusing solely on the existence of a third-party tool.
  
  Thank you for your attention.
  
  Sincerely,
  ***** ********
  
  

  Business Response

  Date: 10/10/2025

  The third-party lab requirement for Computer Science 336: Network Forensics is clearly listed on the course syllabus. This information is visible so students can review it before enrolling or signing up for a membership. Your exemption for Assignment 1 was processed and the system has now been updated to reflect it correctly. The first message we received from regarding your advisors name was sent to our technical support team and has been corrected. My colleague has also responded to your ticket ******* notifying you of the corrections. We understand delays can be frustrating and appreciate your patience while these matters were resolved.
  
  

  Customer Answer

  Date: 10/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Initially was not properly disclosed after checking unless it was recently added as the advisor sent we will make it more clear for future students

  But the grade has been adjusted so I am OK with the outcome 
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed my course and needed to have my assignments graded to meet the deadline for transfer credits to my university. I took a total of 7 classes with Study.com and had no issues with the first 6 however for my last one, I submitted the assignments 3 times and always got flagged for AI use which I, in no way, used AI. After the 4th submission, they still didnt grade it. Gave me the same prompted email and absolutely no customer service whatsoever. They have cost me my spot for admission and unfortunately had to give up a scholarship that was granted to me to start school for that particular start date. I was so upset and just wanted the class to be done with to transfer it in eventually and I submitted a request to skip the assignment and provide me with a zero since I wouldve passed it without that assignment. However, it has been almost a week and they have not replied to any of my 4 emails sent to them. Im at a loss and I am now over $200 in the hole with nothing to show for it and have lost a lot in the process.

  Business Response

  Date: 10/07/2025

  Thank you for reaching out! We apologize for the delay. We understand how frustrating it can be to wait for your grades. Some assignments take a bit longer to process, especially if theyre flagged for additional review. I can confirm that your course has now been graded and your updated transcriptincluding Humanities 201was sent out on September 30. Please dont hesitate to reach out if you have any additional questions or concerns. Were happy to help.