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Business Profile

Online Education

Study.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 146 total complaints in the last 3 years.
  • 65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scam. Created an account and was INSTANTLY charged over ************ No notice. Nothing. Signed up for what I thought was a free trial. I wasn't even charged on the right card!!!! It was through Paypal and tried all my cards to charge them!!! Avoid at ALL costs unless you want them to take everything out of your bank account.

    Business Response

    Date: 10/12/2022

    Business Response /* (1000, 5, 2022/09/23) */
    ********,
    Thank you for writing in. I am sorry for any confusion surrounding *********** billing policy. All memberships have a 30-day money-back guarantee. After reviewing your membership and support tickets, I see that our team swiftly processed your refund and canceled your account. If you have any questions, please do not hesitate to email our support team at ****************** We are here to help!

  • Initial Complaint

    Date:08/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/24/2022 I went to increase the length of account that has been paused. Instead I clicked the wrong button and when my account unpaused I was charged the full month. It's not a service that I need or plan to keep using. It's over **** worth of a transaction.

    Business Response

    Date: 09/30/2022

    Business Response /* (1000, 5, 2022/09/13) */
    *****,
    Thank you for writing in with your concern. I am sorry for any confusion surrounding Study.com's billing policy. After reviewing your account and support ticket, I see that your account unpaused on 8/24/22, then canceled and refunded within 24 hours. If you have any questions, please do not hesitate to email our support team at******************. We are here to help!

  • Initial Complaint

    Date:08/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling ********* and They charged my card ****** for a membership account and the was suppose to ***** and I have reach to several people in customer service but they have refused to help and I did recieve a email but the support never responded back once I email them so I would to have the amount back to me in the of ****** that was removed from my card this was the incorrect amount .

    Business Response

    Date: 09/29/2022

    Business Response /* (1000, 5, 2022/09/10) */
    Thank you for writing in. Sorry for any confusion surrounding our billing policies. After reviewing your account and support tickets, I see that your account was reactivated under the annual plan, which was billed accordingly, and swiftly refunded within 24 hours. If you have any questions, please do not hesitate to email our support team at [email protected]. We are here to help.

Study.com is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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