Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Study.com since I discovered they had been auto-billing my ****** account for the 21 months for a membership I had no idea I somehow was signed up for and was never accessed or used during this period. My wife and I can only surmise she intially made a purchase on this site for $6.47 (the first charge) and was unknowingly enrolled in some kind of monthly membership, the account was never used and I did not authorize them to bill my ****** account. Initially the customer service *** had me send them all the billing activity giving me the impression I would get a refund after my case was reviewed by a specialist. I was given a partial refund ($194.34) and after complaining I was given a reason that didn't make any sense..."Unfortunately, we are not able to offer any further refunds to the account. Accounts are not automatically canceled upon the creation of a new account." I complained again with no response.

  Business Response

  Date: 01/22/2025

  Thank you for reaching out. Our apologies for any misunderstanding regarding the terms of our memberships. Study.com is a monthly, recurring charge membership. You will be charged your monthly membership fees on your sign-up date until the account is successfully canceled. For this reason, we advise each of our customers to review our Terms of Use before signing up. I was able to locate a customer support ticket for you, #*******. Our support team did authorize a one time courtesy refund on your account. Unfortunately, we are not able to offer any further refunds to the account. If you need additional assistance you can reply to your original support ticket and a member of our team would be happy to help.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22822652

   

  This account was not authorized by me or ever used. This was billed to my ****** account without me knowing . The first ****** I was contacted by had me send them all my billing history making me think I was getting a full refund . 
  
  I am rejecting this response. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/12/2025

  Thank you so much for reaching out to us. We appreciate your patience as we carefully looked into this matter. Our records show that a trial Classroom Teacher account was created by ****** ***** and was used to access and view lessons. Per our Terms of Service, paid trial accounts automatically convert to paid subscriptions unless canceled before the trial period ends. Unfortunately, we did not receive any request to cancel this account. It remained active and continued to be billed. As a gesture of goodwill, we have already processed a 6-month courtesy refund to the account. At this time, we are unable to offer any additional refunds. If you have any documentation showing a cancellation or a request to cancel the account, we would be happy to review it and re-evaluate the situation. We hope this information is helpful. Please feel free to reach out with any additional questions or concerns.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 22822652
  
  I am rejecting this response because: The account was only used during the trial and it was not clear my spouse  ****** account would them be billed monthly. I was told by a representative I would be credited for this period not just a good will portion.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for services that were never rendered, and the company has not responded to any communication attempts.I paid $1200 to Study.com for access to their educational services. Despite this payment, I did not receive the classes I paid for. I attempted to contact Study.com via email and received no response.I am seeking either a full refund or credit for the services I paid for.

  Business Response

  Date: 01/20/2025

  Thank you for reaching out! I am sorry to hear that you have had a frustrating experience with Study.com. I was able to locate your account under the email address you have provided. I was not able to locate any communication from you other than a refund request that was granted a year ago. Your account was reactivated in April 2024 and used until June 2024. Unfortunately, we are not able to issue a refund due to the fact that you earned college credits by completing your proctored exams.  If you need additional assistance please feel free to email ******************

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were transactions to my ****** jan 7 and jan 13. I have never been to this website and did not authorise any transactions. When I emailed them they could not locate my email address in thier system.

  Business Response

  Date: 01/23/2025

  Thank you for reaching out. I can see that a ticket was created for your concern, #*******. Our team was able to issue a one time courtesy refund in the amount of $320.98. Unfortunatly we are not able to offer any additional refunds on the account. If you suspect this is a case of fraud, we recommend contacting the bank or financial institution you used to make the original payment. They have dedicated systems and processes in place to address and investigate fraudulent activity. Unfortunately, we are unable to take further action regarding such matters. If you need additional assistance please reach out to the support team on ticket #*******.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was doing a 30 day free trial. When I messaged them they said it was 30 day trial money back guarantee. However when I asked for my refund the communication stopped

  Business Response

  Date: 01/14/2025

  Thank you for your message! Were sorry to hear you had a frustrating experience with Study.com customer support. I was able to locate an account registered to to you. The account is cancelled and will receive no further charges. Additionally, a refund of $74.90 has been processed. If you have any further questions or need additional assistance, please contact ******************

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 30 day free trial, and was immediately charged $60 dollars. So I think maybe I can clear this up with the company and I contact every support line (some of them not even on their website) and email multiple times and get no response. Study.com is actively scamming people into signing up thinking their site is free for 30 days and will refuse to answer any support calls.

  Business Response

  Date: 01/14/2025

  Thank you for reaching out. Study.com does not offer a free trial. We do offer a 30-Day Moneyback Guarantee. We do try to make it clear up front that you will be charged upon sign up. Our apologies if this was not clear. Our 30-Day Moneyback Guarantee is intended for customers to try ********************** for *******. If at anytime within that 30-day window, you are not  fully satisfied with your Study.com membership, the account can be easily cancelled and a refund may be requested for your membership fees charged with no questions asked within the 30-day window. I do see that a customer service agent was able to cancel and refund your account. If you need additional assistance please email ****************** Our team is always happy to help.

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a complaint against Study.com for their handling of a resubmitted assignment in my course. My original submission was graded 40/50 and was not flagged for AI content. Study.com suggested I resubmit it to improve my score, as I needed 11 more points to pass. I only updated the formatting to APA style, yet the resubmission was flagged for AI content and citations which were NOT previously flagged.This is extremely frustrating, as the content remained unchanged. Study.com has provided no transparency about their AI analysis process. At another school I attend, papers are scanned immediately using Copyleaks, and the report is available for review. Study.com's lack of such transparency makes it impossible for students to understand or challenge results. AI tools are known to flag common phrases, and their databases grow over time, making flagging nearly unavoidable in the future.I have also requested multiple times for someone to contact me to discuss this issue, but all my requests have been ignored. This lack of responsiveness, coupled with the unjust flagging, is causing significant stress and financial strain as I recently came off *************** a resolution, I am requesting:1. A detailed AI report showing how my resubmission was flagged.2. Reinstatement of my original grade of 40/50, as it was not flagged for AI initially.If this cannot be resolved, I am requesting a full refund of $1,841.35 for the course. This process has been deeply unfair, and I urge Study.com to address these concerns promptly and fairly.

  Business Response

  Date: 01/03/2025

  Thank you for reaching out. We apologize for any confusion caused regarding this matter. We would like to confirm that your initial grade of 40/50 for the assignment remains unchanged. My colleague has responded to the customer support ticket you created to address the misunderstanding and share your course record with you. Please note that Study.com always awards students their highest score for any assignment.

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started taking courses in Study.com paid monthly sunbscrition $250.00 each month continsely on december 13 when I took the final protected exam after satring the test within 10 minutes thier web site was crashed , I couldnt not continiue the exam I try to call reach tecnical support ,online none of then avaiable, I send an eamail , I recived email after thre without any resolition for the mater ,I lost the trust in study.com seems like very bad unethical practices,what a rip off ,$250.00 its huge amount for me ,I need my full refund immeidiately .

  Business Response

  Date: 12/30/2024

  Thank you for your message. We are sorry to hear you had a frustrating experience with Study.com customer support. I was able to locate your study.com account. The account is cancelled and will receive no further charges. Additionally, a refund has been issued to the card on file. If you have any further questions or need additional assistance, please contact **************************.

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a subscription for Study.com as premium only because it was the only option I had. After I purchased the subscription I realized that another subscription was available and so I tried to notify Study.com that I did not want premium and that I only purchased it because it was the only available. Study.com has not tried to refund me any of the cost and will not acknowledge that there might be confusing verbiage on their website. I really only wanted the ***** difference refunded, but they will not even attempt to remedy the situation. They keep telling me that they are working on it, but it doesn't seem clear if they even understand the situation after repeated attempts by me to clarify. I have not been able to speak with anyone in person about the problem.

  Business Response

  Date: 12/12/2024

  Thank you for your message! I am sorry to hear you had a challenging experience creating your Study.com subscription. I see a member of our customer support team was able to fulfill your request on November 20, 2024. If you have any outstanding questions or need additional assistance, please contact ******************

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May, I used the Study.com website to contact customer service and cancel my account. According to the customer service page, they say they will respond in 1-2 business days. They never got back to me. I assumed the account had been cancelled, but it was my mistake to not follow up. I discovered that they are still charging my credit card $64.19 monthly.I contacted them via their customer service link in late November to ask to cancel my account again. I did not receive a response. I tried again a week later in the first week of December and still have no response. Today, I sent them another message telling them I was contacting you and asking them to cancel my account.I have no way to get in touch with a human to cancel the account. I cannot get a response, even though the website says they will get back to me in 1-2 business days.

  Business Response

  Date: 12/12/2024

  Thank you for your message! Were sorry to hear you had a frustrating experience with Study.com customer support. I was able to locate an account registered to ************************ The account is cancelled and will receive no further charges. Additionally, I have issued a refund of $513. 52 to the card on file. If you have any further questions or need additional assistance, please contact ******************

  Customer Answer

  Date: 12/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your assistance. I believe that Study.com provides a good product for its customers. I hope that in the future they will make cancelling accounts more user friendly.

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requested a refund from the Study.com after a the end of a trial period or cancellation. The website continued to bill my account for $31.79, when the actual debit card was closed or no longer active and the bank account was locked from transactions due to recent cyberattack. There was a cyberattack exposing people to the trojan.win32.exe virus and multiple online accounts were sabotaged or credit and billing information was stolen if stored online. This also happend with *************, when customers cancelled subscriptions but the hacker restored accounts and started billing customers repeatedly for the same subscription, overdrafting bank accounts.

  Business Response

  Date: 12/06/2024

  Thank you for your message! We are sorry to hear you were the victim a cyberattack. Our team has issued a refund of the charges you received from Study.com on November 11, 2024. If you have any further questions or concerns, please contact ******************