Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have BUS 304 Course that I started and completed the chapter tests, the final exam and assignments 1 and 2. On July 26, I submitted the assignment 1 around 7:30pm CST, and it was graded by July 27 around 3:30am CST. After receiving 48/50, I then submitted the assignment 2 on July 27, it is now August 17, 2025, and I have not received my assignment graded. I have contacted them on several occasions. I was told they were behind and had received an increase in submissions that needed to be graded. I completely understand that; however, my issue is that I kept getting no responses after that, I have messaged several times to get an update. I am suppose to graduate on 9/29, but unless I get this grade in before 8/25/2025, I will not be able to take my final class at **** therefore be able to graduate onetime and subsequently be able to start my MBA program on time either at *** on October 20, 2025. I am on a very tight deadline. This is highly unacceptable that you all have not responded to me, and you are highjacking my ability to complete my last course on time because this is considered to be part of my major courses. I need my BUS 304 course to be graded in order to start my ***** Capstone on time. I have been patient. Truthfully, I need this graded by August 20, 2025, so that it can be graded and sent off to the university as this is the final thing needed to be graded and still have enough time to get to UAGC to evaluate it and post my final grade for the assignment so that I can schedule the class and take it.

  Business Response

  Date: 08/20/2025

  Thank you for your feedback. After reviewing your account, I can confirm that Business 304 has been completed and is now available for transcript requests. If you need any assistance with the transcript request process, please dont hesitate to reach out. We are happy to help.

• Initial Complaint

  Date:08/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 Classes (Finance 301 and 302) both have ONE Assignment that says grading for 4 weeks! I emailed and called numerous times telling them JUST TO GRADE A ZERO so it will close out both classes and I can get the transcript. I have done a few classes AFTER these classes and completed so how they are still stuck is beyond me. Seems like they keep you waiting to get the next months dues. My renewal is Monday I am not renewing to wait for ZERO grades its ridiculous!

  Business Response

  Date: 08/18/2025

  Thank you for bringing this to our attention. After reviewing your account, I was able to finalize the course as is, and you have successfully passed with a score of 72%. You are now eligible to request a transcript, if needed. Additionally, *** notified our grading team to review the revised assignment submitted under ticket #*******. Once that assignment is graded, we will update your overall course grade accordingly. At that point, you may request an updated transcript. Please let us know if you have any further questions or need assistance with the transcript request process.

  Customer Answer

  Date: 08/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and has already been completed by the company a few days ago so this has been resolved. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the three class slot subscription service that was advertised as "unlimited classes", provided you only take three at a time. However, I have been waiting almost a month for things to be graded. Since the class slots are blocked until things are graded, you in fact cannot take an unlimited number of classes in your subscription period. It is a blatant lie. They are manipulating grading delays to force people to pay for additional months. When you email customer service you get a generic reply stating they will "look into it", after which they will continue to ignore you. The whole thing is poorly managed, and I am incredibly disappointed.

  Business Response

  Date: 08/18/2025

  Thank you for your feedback. I understand your concerns and truly regret any frustration caused by the grading delays. I have reviewed your account and I can confirm that all your courses are graded and complete. You should be able to request your transcript at this time. While grading times may vary depending on assignment volume, we are continuously working to improve both turnaround and communication. If you have any further questions or need assistance with your transcript request, please dont hesitate to reach out.

• Initial Complaint

  Date:08/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel by calling the phone number and no one returns my call! the company keep billing me per month for the last 5 month .. I tried as a trial and try to cancel with no possible answer. I want my money back for unauthorized billing of $59.95 per month.this is fraud billing and I want my money returned and billing ceased I am also a senior citizen and I feel abused by this company

  Business Response

  Date: 08/18/2025

  Thank you for reaching out. After reviewing your account, we have issued a refund to the card on file. Depending on your bank, the refund should appear within 57 business days. If you do not see it after that time, please contact our support team for further assistance.

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: July 1st-31st, 2025 Amount Paid: 235/ college saver account On [insert date assignment submitted], I submitted an assignment through Study.com. Their published Service Level Agreement (SLA) states that assignments will be graded within 14 days. Despite this, my assignment was not graded until over 30 days after submission.This delay directly violated their stated grading timelines and caused material harm to my academic plans. I enrolled in Study.com with the specific intent of completing courses in time to meet transfer deadlines for my degree program. Because of this grading delay, I was forced to postpone my enrollment at ***, which delayed my graduate studies.I contacted Study.com during this delay period seeking resolution, but no actionable response or expedited grading was provided. At no point was I offered compensation or a satisfactory explanation.Nature of Dispute: Breach of SLA (failure to grade within the promised timeframe) Failure to provide contracted educational services in a timely manner Financial and academic harm due to missed enrollment deadline Resolution Sought: Formal acknowledgment of SLA breach Refund for the affected course period

  Business Response

  Date: 08/15/2025

  Thank you for reaching out. We understand how important timely grading is and we are sorry for any inconvenience this may have caused. While our typical grading window is up to 14 days, it can take longer if submission volume is high or if issues are found in the submitted assignment. In your case, there were a few concerns that required additional review. You were notified by email of the grader's feedback. As of July 31, 2025 (ticket #*******), all courses were graded and available for transcript request. Please let us know if you have any further questions.

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a very frustrating experience with Study.coms grading and support process. I submitted three assignments, and one, English Composition Assignment 3, took two full weeks to be graded. I initially contacted Study.com to request a resubmission option, but support was unresponsive for an entire week. When I finally got a response, I was told I could resubmit, but that was not true. I followed up and was told they would get back to me, but the communication was sparse, and the assignment stayed ungraded.On Monday, August 4, I was finally given access to resubmit. The assignment was graded within 15 minutes, which showed how quickly this could have been resolved. In the past, grading for similar assignments has taken only a few hours or one day at most. This two-week delay was unacceptable.I then expected my last pending course, Employment Law, to be graded, but it was not. I contacted support through emails, calls, and tickets for over a week and a half. On Monday, I was told not to create duplicate tickets, but there was no progress or resolution.On Tuesday, August 5, my transcript deadline that I emphasized in my tickets for **************************** passed with no communication from Study.com the entire day. Despite finishing all my work on time, Study.coms delay is now putting my college admission and Pell ***** funding at risk. I am unemployed and relying on this aid to return to ********* of August 6, the course is still ungraded, and I cannot request my transcript. I have done everything I could as a student, but Study.coms delays and lack of communication have jeopardized my future.Resolution Requested:Immediate grading of my Employment Law course Immediate release of my transcript to WGU Written acknowledgment of these delays and their impact Partial refund or account credit due to service failure: If its a ***************** these delays should not be happening and at the very least communicated.

  Business Response

  Date: 08/12/2025

  Thank you for reaching out. I apologize for the delay. I located a support ticket regarding your concern. I escalated the assignment to our grading team for further review. The team will evaluate the assignment and provided feedback by email. At this time, I finalized the course as is. You passed with a overall course grade of 81%. You may request your transcript when ready. Once the assignment receives a grade, we can update the overall course grade accordingly. A new transcript may be requested at that time if needed.

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23706810
  
  I am rejecting this response because:
  I do appreciate that this is resolved and I can send my transcripts, unfortunately this effort was too late. I am still unable to attend *** in September and now have to wait until October to attend. Ultimately, this pushed back my Pell ***** and now I am forced to compete in the hectic job market because I wont be able to sustain myself waiting until October for income. I believe a 50% refund is fair, I payed the premium plan for this month which was over $200 dollars. I dont believe this price reflects the benefits I received, as I wouldve been much better off going with the $100 version, and using it for 2 months to make up for grading miscommunication.
  Sincerely,
  
  ******* ********

  Business Response

  Date: 08/20/2025

  Thank you for your response. I have processed a partial refund of  $125 to the card on file. You should receive this in 5-7 business days, depending on your banking institution. Please let us know if the refund exceeds this time. 

  Customer Answer

  Date: 08/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 17 year old son who is on the Autism Spectrum created an account for ********************** without my knowledge. There was NO malicious intent; being on the Autism Spectrum entails difficulty understanding practical life processes. My son failed to inform me yet he never used the service as the record can corroborate. I have been calling Customer Support for days to no avail. No one has the decency to at least return my calls.

  Business Response

  Date: 08/11/2025

  Thank you for reaching out. We truly want to help resolve this matter, but at this time, we have been unable to locate an account under the name or email address provided in the BBB complaint.
  
  Our support team has reached out through multiple tickets (#******* and #*******) requesting additional information to assist with locating the correct account. Unfortunately, we are unable to proceed with a refund or take further action without this information.
  
  We would be happy to assist as soon as the requested details are provided. Please feel free to respond to either of the open tickets at your convenience. We look forward to resolving this for you.

  Customer Answer

  Date: 08/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I have responded via email with the information requested to find a resolution. Thank you.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for access to study material for the praxis. I took a quiz and was told I got an answer wrong that I am confident was correct. I contacted support and was told (paraphrasing) "sometimes the answers are just wrong." For $400, I expect more care put in. I asked the genAI why I was wrong, and it ended up agreeing with me. This also has me concerned if the questions are generated by AI.I looked at the videos supplied to help review and they were all public ******* videos from various creators: content that I would have access to without paying and were ostensibly not the creations of study.com. (I am also curious if the creators are aware of their work being involved in a paid service)Finally, I called customer support on July 16th about a refund. Two days later, July 18th, I called again. I told them I expected an answer by Wednesday the following week because it is a time sensitive report and I felt they were waiting out the days to auto-decline my request. I called again on July 23 and informed them if I did not receive a response by the end of the week, I would contact the BBB. And here we are.I have only logged into the account the one time, for no longer than an hour, I'd estimate. I believe that given my experience I am due a refund.

  Business Response

  Date: 08/11/2025

  Thank you for reaching out. I can confirm that your concern is currently being handled through an active ticket that has been escalated for further review. (#*******) Please note that refunds cannot be issued directly by our customer support team for accounts purchased through *******. A member of our billing team is carefully reviewing your case and will respond to your ticket as soon as possible. We appreciate your patience while this matter is being resolved.

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23703211
  
  I am rejecting this response because:
  

  I have not been contacted yet. I really appreciate that the situation has been escalated, and can confirm that I received an email about it. That was about a week ago.

  I understand that it has been escalated and will accept the rulings that result, but as of right now I cannot accept the response ONLY because I have not been contacted and my experiences in being screened through customer support calls have proven this to be a persistent issue. I look forward to the response, though!

  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 08/24/2025

  Thank you for reaching out. Upon reviewing your account, we were able to confirm that your registration and payment were processed through an external site, ETS. As such, we are not authorized to issue a refund from our end. However, to assist you as best we can, a refund request has been submitted to *** on your behalf. Should you need any further assistance from us, please dont hesitate to reach out.

  Customer Answer

  Date: 09/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is as satisfactory to me as will be reasonably achieved.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:08/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get my course finalized and transcripts sent to my university. I completed a course based off the requirements on July 15, 2025. The course required one document to be submitted and to be graded within one week of that timeline per their documentation. After two weeks, I contacted them. No response. On July 25th, Study.com sent an email stating they were changing the requirements of the course effective July 30th. The note is as follows:Study.com is making changes to one or more courses that you are currently enrolled in. The changes will affect your course progress. The explanation of changes to individual courses is available on Upcoming Changes to Credit-Granting Courses.Were giving you advance notice of these changes so that youll have time to complete the course before 7/30/25. If you do not finish the course by submitting any currently required assignments and passing the final exam before 7/30/25, then you will need to complete the course according to the updated requirements.Since I had completed the requirements July 15th, I reached out again asking them to grade the assignment and submit my grade so the transcripts can be sent to my university. They have not done that still to date. Now the course reflects the new assignment due because they didn't complete their steps. It also forced me to pay for an additional month because they haven't done the necessary steps. I am in a viscous loop with them getting no answers but this canned response of someone is looking into from someone named ***** which appears to be just an AI canned response.

  Business Response

  Date: 08/14/2025

  Thank you for your message. We apologize for any confusion caused by the course update. The overall course grade has been revised to reflect the original syllabus requirements. The final grade on the course is Pass 88%. A refund for the additional month's payment has been processed to the card on file. You may request a transcript at your convenience.

  Customer Answer

  Date: 08/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Study.com Regarding delayed and denied credit for completed coursework Support Ticket #******* I am filing a formal complaint against Study.com due to issues in receiving credit for courses I have fully completed.Specifically, I completed Computer Science 204 (SDCM-0218) all assignments and quizzes were submitted, graded, and passed. However, Study.com refused to award credit, stating that a final exam was required. I reviewed the course syllabus and confirmed that no final exam is listed or required. I sent this information along with the syllabus to Study.com support, yet I still have not received credit.This issue was handled under Support Ticket #*******, and despite providing clear evidence, the matter remains unresolved.I also encountered a similar issue with a previous course (BUS 303). After completing the coursework, I found that credit is not automatically awarded. You have to manually email Study.com to get them to complete the process. This requirement is not stated clearly when signing up, which causes confusion and delays. In my case, it took over 10 days for credit to be granted for the BUS 303 course after I reached out.These were the only classes I needed, and I completed them before the next billing period. I have email records and a screenshot of the course syllabus showing that I fulfilled all requirements for Computer Science 204.I am requesting:Credit be properly awarded for Computer Science 204 (SDCM-0218);A review and improvement of Study.coms credit-awarding and communication processes;And, if credit is not issued, a full refund for the course and any associated charges.Study.com promotes itself as a reliable way to earn college credit, but my experience has been the opposite unclear expectations, unnecessary delays, and denial of earned credit. I am asking the BBB to help ensure they are held accountable.

  Business Response

  Date: 08/11/2025

  We apologize for the confusion and delay in processing credit for the courses in question. Occasionally, pending assignment issues or system limitations may prevent grades from updating automatically in our system.

  In the case of Computer Science 204, this course does not require a final exam. Instead, students are required to complete a series of assignments. Once graded, these assignments must also be submitted from the Projects tab on the student dashboard. This step is necessary for the course to register in our grading system for finalization. Without this final submission, the course will remain in an incomplete status.

  In this instance, we completed the final submission on your behalf. We can confirm that both Computer Science 204 and BUS 303 have now been finalized and are available for transcript request.
  
  We appreciate the opportunity to resolve this matter and apologize again for any inconvenience caused.

  Customer Answer

  Date: 08/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******