Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the "risk free 30 days", this stated that if you cancelled within the first 30 days you were entitled to a full refund. I emailed them about a refund (as is what their website states to do). They responded within the hour telling me my account was being escalated to a supervisor for refund. After that communication nothing. It has been a week with no update or reply. However if you submit a new ticket they respond immediately

  Business Response

  Date: 03/03/2025

  Thank you for reaching out. I am sorry to hear you are experiencing a longer wait time for a response to your concern. I was able to locate an account for you. I can see that the account was refunded in full ($174.37) on 02/2/25. Your refund should be processed and received within 5-7 days depending on bank processing times. Please let us know if your refund exceeds this window or if you have any additional questions. 

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for a cancellation because the prices were not clearly outlined, and I thought I was paying for a complete class when, in fact, I was paying for a monthly membership. They agreed to refund ******. They did, and they said they would allow access to the course until the end of the payment period. They did not; they locked me out. I had already completed one course, so I asked them to allow me access to the transcripts. I could not access the transcripts, which is an additional fee for transcript access, go figure. Then they signed me up for another monthly membership for ***** plus tax without my authorization.

  Business Response

  Date: 02/14/2025

  Thank you for reaching out. Our apologies for any misunderstanding regarding the terms of our memberships. Study.com is a monthly, recurring charge membership. You will be charged your monthly membership fees on your sign-up date until the account is successfully canceled. For this reason, we advise each of our customers to review our Terms of Use before signing up. Our customer support team is available to help with the cancellation process or any questions you may have.  I was able to locate a recent customer support ticket for you, #*******. Our support team authorized 2 courtesy refunds on your account, one for the month following the initial sign up ($250.51) and one for the reactivation of your account ($63.95). We were not able to refund the first month because you took a proctored exam and credit was earned. Transcripts must be requested after completing the course they are not sent out automatically. Study.com does not charge for transcripts and you do not have to have an active membership to recieve your transcript. Instructions were given to you in your support ticket on how to submit a request. If you are still not sure how to request your transcript you can reply to your original ticket and the support team will assist you. Unfortunately, we are not able to offer any further refunds to the account. 

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The material misrepresentations made by Study.com in its advertising and the resulting financial harm incurred by me as a direct result require immediate attention.1. Evidence of Material Misrepresentation Study.coms advertisements (attached) explicitly state:We have worked with **************************** (***) to ensure that course credit transfer is quick and seamless.Guaranteed transfer to *****************************These claims create a reasonable expectation that Study.com courses would transfer to WGU without exception upon course completion. However, the advertisements omit disclaimers such as transferability subject to school approval or policies may change, which are legally required under FTC guidelines (15 U.S.C. 45, Section 5).2. Breach of Reliance and Detriment I relied on Study.coms guarantees when enrolling and paying for courses. **** internal transfer policy (attached) confirms the courses in question never qualified for transfer credit, suggesting Study.com either:Knew or should have known **** policies rendered its guarantee unachievable, or Negligently failed to update agreements with ***, misleading consumers.This constitutes deceptive practices under FTC standards.3. Legal Violations and Liability Study.coms actions clearly violate:FTC Act, Section 5: Prohibiting unfair or deceptive acts or practices.Department of Education Regulations (34 CFR 668.71-75): Requiring transparency in transfer credit representations.Florida Statutes: ****** Misleading Advertisements, ****** Misleading Advertising, ******* Fair Consumer Practices.4. Demand for Immediate Remediation To resolve this matter expeditiously, I demand:A full refund of $3459.83 for fees paid between 09/17/2021 and 08/4/2024.Retraction or correction of misleading advertisements with disclaimers.Written confirmation that Study.com will cease representing guaranteed transfers unless binding agreements with *** are in place.

  Business Response

  Date: 02/03/2025

  Thank you for reaching out. I am sorry to hear that you have had a frustrating experience with Study.com. I was able to locate a customer support ticket that was created for your concern, #*******. One of our College Success Coaches is looking into your situation and working on a solution. Please look out for an update on your support ticket.
  
  

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22861367
  
  I am rejecting this response because it does not address my complaint, promising to investigate my claim does not resolve it.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 02/26/2025

  Thank you for reaching out. Our College Success Coach responded to you on ticket #******* last month, requesting additional information. However, we haven't received a response from you with the necessary details. Unfortunately, we cannot proceed with a resolution until we receive the requested information. Please reply to the email (ticket #*******) with the requested details so we can continue assisting you. We appreciate your cooperation.

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22861367
  
  I am rejecting this response because:

  I respectfully request that all communications, including any requests for documentation or information, be conducted through this platform. Kindly ensure that all correspondence remains within this channel.
  Additionally, I note that you have yet to address the discrepancies between your advertised representations and the policies of your purported "partner" school. Please provide a formal response clarifying these inconsistencies at your earliest convenience.

  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 03/11/2025

  We understand your concerns. To ensure a thorough review and resolution, we kindly ask that you provide the requested information in your support ticket. Without these details, we will be unable to proceed with our investigation or offer appropriate assistance. We understand that this a complex issue and we want to help find a resolution as soon as possible.
  
  Once we receive the necessary information, our team will be able to conduct a thorough review. We appreciate your cooperation and look forward to assisting you.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 22861367
  
  I am rejecting this response because:

  Why is your company refusing to address the misleading advertisements Ive attached? These arent isolated or unique to my case, theyre your own marketing materials, along with policies promoted by your so-called partner schools. So let me get this straight:  by refusing to respond on this platform youre denying responsibility for advertisements you created and allowed others to circulate on your behalf. These advertisements clearly violated Section 5 of the ************************ Act. 
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 03/27/2025

  Study.com has enjoyed a long-standing, successful transfer agreement with ****************************, with hundreds of students transferring credits from our platform to their institution each month.
   
  We also have established degree plans created in direct partnership with *** that ensure students know exactly which Study.com courses to complete to satisfy the requirements for their desired program.
   
  If you have had an issue with your particular transfer situation, we want to help address it, but in order to respect your privacy have requested specific details about your situation outside of the BBB platform.

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on study.com to take prerequisite courses to transfer to my grad school. After paying for the basic plan, I realized that I actually could not take credit transfer courses without paying for a different plan called College Saver. I proceeded to pay for the plan change & immediately after doing so, I was charged twice & my plan didnt even upgrade. I then called customer service to rectify the ************** have been no help. Ive left numerous ******************* asking for a refund and help upgrading my plan & all I keep getting are emails saying we dont know how you were charged twice, are you sure this happened someone will get back to you eventually. Its been a week. I cant finish my grad program until I start & finish these prerequisites. I even sent them a screenshot of my bank account showing how I was charged twice and yet, nothing.

  Business Response

  Date: 01/29/2025

  Thank you for reaching out. I can see that a customer support ticket was created for your concern, #*******. A customer support manager was able to see that the account upgrade charge failed. We were not able to locate additional charges on your account other that the initial charge of $31.79. Our support team ask for your information in order to make sure that there was not an additional account being charged. There was no other account found. No additional charges were processed on our end. If you need additional assistance please feel free to reach back out on the original support ticket #*******

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Study.com on 05/22/2024, activating a promotion trial for $5.99 USD, which ended on 05/29/2024. I only used the service for about a week to help with a presentation and was under the impression that I had canceled the subscription immediately after use. However, I recently discovered I was charged monthly for eight months, totaling over ****** USD.When I contacted Study.com about this issue and requested a refund, I was partially refunded for three months. I was then asked to provide a copy of my cancellation request. I explained that I do not have any emails from eight months ago to provide as proof, but I have not received a response to my follow-up email.I believe the website's cancellation process may have contributed to this misunderstanding. On the cancellation page, the option to pause the subscription is presented prominently, while the cancellation button is hidden at the bottom of the page. This design is confusing and may cause users to mistakenly assume theyve canceled their subscription.I kindly ask for two things:1- A full refund of the remaining charges: I used the service for about a week during the trial period and have not used it since. I request that Study.com review my account usage to confirm this.2- A correction to your cancellation process: If someone clicks on "Cancel," the cancellation button should be clearly visible. Hiding the cancellation option or manipulating users to pause their subscriptions is not acceptable behavior for an educational platform.This situation has caused financial distress, as I am a student and a newcomer to ******. I activated the trial for a short-term need, not to incur ongoing charges I did not intend. I trust Study.com will address this issue fairly.

  Business Response

  Date: 01/29/2025

  Thank you for reaching out. Our apologies for any misunderstanding regarding the terms of our memberships. Study.com is a monthly, recurring charge membership. You will be charged your monthly membership fees on your sign-up date until the account is successfully canceled. For this reason, we advise each of our customers to review our Terms of Use before signing up. You can easily cancel your account directly from your dashboard. Our customer support team is also available to help with the cancellation process.  I was able to locate a recent customer support ticket for you, #*******. Our support team authorized a one time courtesy refund on your account. Unfortunately, we are not able to offer any additional refunds to the account. If you need further assistance you can reply to your original support ticket and a member of our team would be happy to help.

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for services that were never rendered, and the company has not responded to any communication attempts.I paid $1200 to Study.com for access to their educational services. Despite this payment, I did not receive the classes I paid for. I attempted to contact Study.com via email and received no response.I am seeking either a full refund or credit for the services I paid for.

  Business Response

  Date: 01/20/2025

  Thank you for reaching out! I am sorry to hear that you have had a frustrating experience with Study.com. I was able to locate your account under the email address you have provided. I was not able to locate any communication from you other than a refund request that was granted a year ago. Your account was reactivated in April 2024 and used until June 2024. Unfortunately, we are not able to issue a refund due to the fact that you earned college credits by completing your proctored exams.  If you need additional assistance please feel free to email ******************

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were transactions to my ****** jan 7 and jan 13. I have never been to this website and did not authorise any transactions. When I emailed them they could not locate my email address in thier system.

  Business Response

  Date: 01/23/2025

  Thank you for reaching out. I can see that a ticket was created for your concern, #*******. Our team was able to issue a one time courtesy refund in the amount of $320.98. Unfortunatly we are not able to offer any additional refunds on the account. If you suspect this is a case of fraud, we recommend contacting the bank or financial institution you used to make the original payment. They have dedicated systems and processes in place to address and investigate fraudulent activity. Unfortunately, we are unable to take further action regarding such matters. If you need additional assistance please reach out to the support team on ticket #*******.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was doing a 30 day free trial. When I messaged them they said it was 30 day trial money back guarantee. However when I asked for my refund the communication stopped

  Business Response

  Date: 01/14/2025

  Thank you for your message! Were sorry to hear you had a frustrating experience with Study.com customer support. I was able to locate an account registered to to you. The account is cancelled and will receive no further charges. Additionally, a refund of $74.90 has been processed. If you have any further questions or need additional assistance, please contact ******************

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 30 day free trial, and was immediately charged $60 dollars. So I think maybe I can clear this up with the company and I contact every support line (some of them not even on their website) and email multiple times and get no response. Study.com is actively scamming people into signing up thinking their site is free for 30 days and will refuse to answer any support calls.

  Business Response

  Date: 01/14/2025

  Thank you for reaching out. Study.com does not offer a free trial. We do offer a 30-Day Moneyback Guarantee. We do try to make it clear up front that you will be charged upon sign up. Our apologies if this was not clear. Our 30-Day Moneyback Guarantee is intended for customers to try ********************** for *******. If at anytime within that 30-day window, you are not  fully satisfied with your Study.com membership, the account can be easily cancelled and a refund may be requested for your membership fees charged with no questions asked within the 30-day window. I do see that a customer service agent was able to cancel and refund your account. If you need additional assistance please email ****************** Our team is always happy to help.

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a complaint against Study.com for their handling of a resubmitted assignment in my course. My original submission was graded 40/50 and was not flagged for AI content. Study.com suggested I resubmit it to improve my score, as I needed 11 more points to pass. I only updated the formatting to APA style, yet the resubmission was flagged for AI content and citations which were NOT previously flagged.This is extremely frustrating, as the content remained unchanged. Study.com has provided no transparency about their AI analysis process. At another school I attend, papers are scanned immediately using Copyleaks, and the report is available for review. Study.com's lack of such transparency makes it impossible for students to understand or challenge results. AI tools are known to flag common phrases, and their databases grow over time, making flagging nearly unavoidable in the future.I have also requested multiple times for someone to contact me to discuss this issue, but all my requests have been ignored. This lack of responsiveness, coupled with the unjust flagging, is causing significant stress and financial strain as I recently came off *************** a resolution, I am requesting:1. A detailed AI report showing how my resubmission was flagged.2. Reinstatement of my original grade of 40/50, as it was not flagged for AI initially.If this cannot be resolved, I am requesting a full refund of $1,841.35 for the course. This process has been deeply unfair, and I urge Study.com to address these concerns promptly and fairly.

  Business Response

  Date: 01/03/2025

  Thank you for reaching out. We apologize for any confusion caused regarding this matter. We would like to confirm that your initial grade of 40/50 for the assignment remains unchanged. My colleague has responded to the customer support ticket you created to address the misunderstanding and share your course record with you. Please note that Study.com always awards students their highest score for any assignment.