Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want to get the the ***************** grading team attention. I have been really pleased with my experience at ********* platform flying by courses and assignments in order to get my *** transcripts in order to finish my enrollment and get my degree. Study.com is a 10/10 for passing classes easy to understand and do. However, customer service is a 0/10 i have 3 classes that need attention for grading assignments. I have been leaving emails and service tickets and even going to ******************************* I should not be this hard to get in touch after spending the $235 on a fast way to get college credit. listed below are the courses along with pictures - English 104: College Composition I - Computer Science 204: Database Programming (its graded but has error a status error of 500 message said to contact support )- Business 107: Organizational Behavior Again I just want to get the the ***************** grading team attention and this seems like the only response i can get in a timely manner. Please work on your customer service requests, so people like me can spend the money, share the word and make you guys more money. Thank you SDC.

  Business Response

  Date: 08/24/2025

  Thank you for reaching out regarding your course progress. After reviewing your account, I can confirm that Computer Science 204 has been finalized and is now available for transcript requests. The overall course grades for Business 107 and English 104 are still pending, as final grades are awaiting completion of assignment evaluations. Due to a higher than normal volume of submissions, our grading team is currently experiencing some delays. To help expedite the process, I have escalated your ticket for grading review. We truly appreciate your patience and understanding as we work to finalize your courses as quickly as possible. If you have any further questions or concerns, please dont hesitate to reach out.

  Customer Answer

  Date: 08/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a student at Study.com and have become so frustrated with their lack of timely grading and communication. I have completed the following three courses, but as of today, my assignments remain ungraded and I have not received feedback despite multiple emails:1.Environmental Science 101: Environment and Humanity Completed July 18, 2025. As of August 18, 2025, still not graded, and no responses to my ******************** 302: Foundations of Leadership Completed August 6, 2025. Still not graded as of August 18, *************** Science 305: Operating Systems Submitted August 17, 2025. Three assignments submitted. Assignment one and two were graded promptly, with feedback. For assignment three, I received a generic email stating my project was missing a key portion, but it did not specify what or how to fix it. I emailed for clarification and received no ************ it is those two assignments were graded with explanations, but the third was not, with no details on what was missing? This lack of feedback is confusing and unfair.Reading similar complaints on the BBB makes me wonder if theres a pattern. Are they delaying grading to keep students paying, or to slow course completion? I hope not, but the constant delays and lack of clear communication make me worry.Because these courses are still listed as enrolled and ungraded, I am unable to enroll in more courses. My education is halted, and this has gone on for weeks. I have tried to resolve this by contacting Study.com support, but have not received meaningful help.I am requesting immediate action to have my courses graded, to receive feedback where needed, and for Study.com to improve communication with students to avoid these issues.

  Business Response

  Date: 08/21/2025

  Thank you for contacting us. I apologize for the delay in getting back to you. Due to a higher-than-usual volume of assignment submissions, our grading timelines have been impacted. Ive gone ahead and escalated your ticket to our grading team. Once your assignment has been reviewed, you will receive feedback directly via email. I have also processed a one time courtesy refund to the card on file. You should see this in 5-7 business days, depending on your banking institution. We truly appreciate your continued patience and understanding as we work to get everything processed as quickly as possible.

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took Business 314, English 305, and Business 303 on Study.com and submitted all required assignments weeks ago. To date, nothing has been graded. I have submitted multiple tickets and emails, including to my assigned Student Success Coach, but I have not received any response.Study.com advertises that students can "talk to our premium support representative," but I have been unable to reach anyone. Without these courses being graded, I cannot request an updated transcript for transfer purposes.I am requesting that Study.com expedite grading of my submitted assignments, issue my transcript including the completed courses, and provide a refund of my subscription as a one-time courtesy as they have done in other BBB complaints where students experienced delays beyond their control.

  Business Response

  Date: 08/21/2025

  Thank you for reaching out. I apologize for the delay. We are currently experiencing an unusually high volume of assignment submissions, which has resulted in grading delays. I have escalated your ticket to our grading team for review. They will provide feedback via email once the evaluation is complete. We sincerely appreciate your continued patience and understanding as we work to get your assignments graded.

  Customer Answer

  Date: 08/21/2025

  Study.coms response to my complaint is unacceptable and demonstrates discriminatory, inconsistent, and bad faith practices.
  
  Another student filed a BBB complaint on August 7, 2025, and by August 11, 2025, Study.com not only finalized their course grading but also issued a courtesy refund. In ***** contrast, I have filed multiple tickets and this BBB complaint, yet I have only received a vague, dismissive response blaming high volume while my coursework and transcript remain unresolved. This disparate treatment, where one student receives immediate resolution and compensation while I am told to be patient, is indefensible, discriminatory, and demonstrates selective prioritization.
  
  This is not simply a matter of delays. Study.com is choosing to resolve some complaints swiftly while disregarding others. That is bad faith and violates the most basic principles of fairness, transparency, and equal treatment of customers. ********************** markets itself as a reliable and supportive pathway for students to achieve academic goals, yet my experience has been the opposite: missed deadlines, ignored inquiries, repeated runaround, and professional harm caused by Study.coms negligence.
  
  I respectfully request:
  1. Immediate grading of all outstanding assignments and confirmation of completion.
  2. Expedited release of my transcript without further delay.
  3. The same courtesy refund extended to the student whose BBB complaint was resolved on August 11, 2025.
  
  If Study.com continues to engage in discriminatory and inconsistent practices, I will have no choice but to escalate this matter beyond the BBB, as these actions constitute unfair business practices, misrepresentation of services, and bad faith in dealing with paying customers.

  Business Response

  Date: 09/02/2025

  Thank you for your patience during the grading process. After reviewing your account I can confirm that all courses have been finalized. Transcripts are now available to request. We truly apologize for the grading delay. We're taking steps to ensure a smoother process moving forward. If you need anything further, please dont hesitate to reach out to support. We're here to help.

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23760711
  
  I am rejecting this response because: Study.com has only graded two-thirds of my assignments, leaving me with a score just above 70%. My school will not accept this for transfer credit, and the transfer credit deadline has already passed because of how long Study.com took. Because of these delays, my subscription has now expired before my coursework could be fully graded, meaning I cannot use any of the credits I paid for.
  At this point, I am requesting a full refund. Study.coms failure to grade one-third of my assignments in a timely manner made it impossible for me to benefit from the service.
  

  Business Response

  Date: 09/22/2025

  Thank you for your feedback and for giving us the opportunity to address your concerns. We apologize for the delay and inconvenience you experienced. We understand the importance of timely course completion and transcript processing. After reviewing your account, we have issued a refund as a courtesy for the delay in processing your coursework. You should have received a confirmation of this refund via email.
  
  Additionally, you were notified by email regarding issues identified in your Business 314 assignments. While we understand your account has since been canceled, we want to ensure you still have the opportunity to receive a fair and accurate evaluation. If you wish to revise and resubmit your assignments for a higher grade, please email them directly to our support team at ****************** along with a note indicating that your account has been canceled and that you are submitting revised work for Business 314.
  
  We are committed to resolving this matter fairly and efficiently. We appreciate your patience throughout this process.

  Customer Answer

  Date: 09/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

• Initial Complaint

  Date:08/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed all of my assignments for corporate finance, but I did not receive a grade for them by the time my subscription was set to end. I do not believe that I should have to renew my subscription if I am only waiting for someone to grade my assignments.Nobody ever answers the study.com phone number either.

  Business Response

  Date: 08/21/2025

  Thank you for bringing this to our attention. I apologize for the delay. After reviewing the account I can confirm that Finance 301: Corporate Finance has now been finalized and is available for transcript request. Please reach out if you need assistance with the transcript request process. 

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have BUS 304 Course that I started and completed the chapter tests, the final exam and assignments 1 and 2. On July 26, I submitted the assignment 1 around 7:30pm CST, and it was graded by July 27 around 3:30am CST. After receiving 48/50, I then submitted the assignment 2 on July 27, it is now August 17, 2025, and I have not received my assignment graded. I have contacted them on several occasions. I was told they were behind and had received an increase in submissions that needed to be graded. I completely understand that; however, my issue is that I kept getting no responses after that, I have messaged several times to get an update. I am suppose to graduate on 9/29, but unless I get this grade in before 8/25/2025, I will not be able to take my final class at **** therefore be able to graduate onetime and subsequently be able to start my MBA program on time either at *** on October 20, 2025. I am on a very tight deadline. This is highly unacceptable that you all have not responded to me, and you are highjacking my ability to complete my last course on time because this is considered to be part of my major courses. I need my BUS 304 course to be graded in order to start my ***** Capstone on time. I have been patient. Truthfully, I need this graded by August 20, 2025, so that it can be graded and sent off to the university as this is the final thing needed to be graded and still have enough time to get to UAGC to evaluate it and post my final grade for the assignment so that I can schedule the class and take it.

  Business Response

  Date: 08/20/2025

  Thank you for your feedback. After reviewing your account, I can confirm that Business 304 has been completed and is now available for transcript requests. If you need any assistance with the transcript request process, please dont hesitate to reach out. We are happy to help.

• Initial Complaint

  Date:08/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself, my son, and my daughter are all taking classes at Study.com. These classes earn college credit. After we have paid for months, and toiled for months, they have recently changed the syllabus on every college credit worthy ACE course. They did not even notify their customers the changes were coming. Many people like us are still in the middle of course completion. Within my family, we each have over a half a dozen courses in which we have applied all of our hard work to a grading and assignment system that they are now erasing. There are HUNDREDS of hours of work, SO MUCH time and money, that we are losing because of the breach in their agreement with us. They shouldn't be able to do this. They have an agreement with their students that their work will exchange for a certain reward / grading system, and now they've totally changed the arrangement without our consent. We paid money under certain pretexts, and they changed the deal without permission. It's also possible this coursework change is just a ploy to charge more money, despite whatever they may say. They charge by the month. Everyone that had not finished their courses now has to start over on their progress because of the new system. As we spend more time in the system, we pay more. Slowing people down makes Study.com more money. In the end, however, I'm much more frustrated about the time lost than any money lost. I also don't have faith they won't change the rules of the game again before we can complete the course the next time.

  Business Response

  Date: 08/18/2025

  Thank you for bringing your concerns to our attention. Were truly sorry you had a frustrating experience with our platform and service.
  
  Study.com recently implemented updates to course structures and requirements as part of our ongoing efforts to maintain academic quality and credit eligibility. These updates are informed by our regular review process with the ***************************** (***), which recommends our courses for college credit. To uphold those credit recommendations, we must occasionally revise course content and requirements.
  
  I understand how upsetting it can be to believe you've completed all course requirements, only to find new ones added. We did provide a general notification about the changes. I apologize if these were missed. 
  
  We are currently working with our product development team to improve how we communicate these changes so students can take timely action and avoid similar situations in the future.
  
  While we are unable to revert your account to the previous course structure, weve gone ahead and issued a refund as a courtesy, as we understand the platform no longer meets your expectations. You can review our Terms of Use (**********************************************************), which include information about course updates and credit eligibility.
  
  We value your feedback and appreciate the opportunity to address this. If theres anything further we can assist with, please dont hesitate to let us know.

  Customer Answer

  Date: 08/28/2025

   
  Complaint: 23748484
  
  I am rejecting this response because:

  1) You made up a completely new reason, which you never shared while in correspondence with me. Oh it's an ACE requirement now that caused a global change on every course? Really? Do share that specific standard you're ambiguously referencing...

  2) You did NOT notify everyone. You stated to me that there was only a bell notification given, which is only visible IF you log on, and IF you happen to notice the bell, and IF you click into it after noticing. You have all your users contact information, and did not even choose to use any of it, not even so much as an email. Bell notification... what a joke.

   3) Never in my life have I had the course syllabus requirements changed on me in the middle of taking a course. We've literally done hundreds of quizzes that are now worth nothing. What precedence is there for even doing something so outlandish?

  ****** *****

  Business Response

  Date: 09/09/2025

  Thank you again for your detailed feedback. We understand how disheartening it can be to experience changes mid-course. We regret any frustration this has caused and appreciate the opportunity to clarify.

  As noted in our Terms of Use, which are agreed to at the time of sign-up, Study.com retains the right to update or modify course content, structure, and requirements at any time without prior notice. These terms are in place to allow us the flexibility to respond to evolving academic standards and maintain the accuracy and credibility of our learning materials.

  In this case, course adjustments were implemented across the platform to maintain compliance with credit-granting standards, including those from the ***************************** (***). These updates are not arbitrary. They are not targeted at individual users, but rather reflect a platform-wide shift to meet the expectations of our academic and credit-evaluation partners.

  Regarding notifications, we do currently rely on bell alerts within the platform to communicate updates. While this method meets the threshold for in-platform notification, we acknowledge that it may not capture the attention of every user. We have shared your feedback internally as we continue to evaluate and improve our communication channels.

  While these situations are not ideal, they are sometimes necessary to ensure that course outcomes remain academically valid, rigorous, and aligned with current educational standards. We appreciate your feedback and understanding.. 

• Initial Complaint

  Date:08/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 Classes (Finance 301 and 302) both have ONE Assignment that says grading for 4 weeks! I emailed and called numerous times telling them JUST TO GRADE A ZERO so it will close out both classes and I can get the transcript. I have done a few classes AFTER these classes and completed so how they are still stuck is beyond me. Seems like they keep you waiting to get the next months dues. My renewal is Monday I am not renewing to wait for ZERO grades its ridiculous!

  Business Response

  Date: 08/18/2025

  Thank you for bringing this to our attention. After reviewing your account, I was able to finalize the course as is, and you have successfully passed with a score of 72%. You are now eligible to request a transcript, if needed. Additionally, *** notified our grading team to review the revised assignment submitted under ticket #*******. Once that assignment is graded, we will update your overall course grade accordingly. At that point, you may request an updated transcript. Please let us know if you have any further questions or need assistance with the transcript request process.

  Customer Answer

  Date: 08/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and has already been completed by the company a few days ago so this has been resolved. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the three class slot subscription service that was advertised as "unlimited classes", provided you only take three at a time. However, I have been waiting almost a month for things to be graded. Since the class slots are blocked until things are graded, you in fact cannot take an unlimited number of classes in your subscription period. It is a blatant lie. They are manipulating grading delays to force people to pay for additional months. When you email customer service you get a generic reply stating they will "look into it", after which they will continue to ignore you. The whole thing is poorly managed, and I am incredibly disappointed.

  Business Response

  Date: 08/18/2025

  Thank you for your feedback. I understand your concerns and truly regret any frustration caused by the grading delays. I have reviewed your account and I can confirm that all your courses are graded and complete. You should be able to request your transcript at this time. While grading times may vary depending on assignment volume, we are continuously working to improve both turnaround and communication. If you have any further questions or need assistance with your transcript request, please dont hesitate to reach out.

• Initial Complaint

  Date:08/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel by calling the phone number and no one returns my call! the company keep billing me per month for the last 5 month .. I tried as a trial and try to cancel with no possible answer. I want my money back for unauthorized billing of $59.95 per month.this is fraud billing and I want my money returned and billing ceased I am also a senior citizen and I feel abused by this company

  Business Response

  Date: 08/18/2025

  Thank you for reaching out. After reviewing your account, we have issued a refund to the card on file. Depending on your bank, the refund should appear within 57 business days. If you do not see it after that time, please contact our support team for further assistance.

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: July 1st-31st, 2025 Amount Paid: 235/ college saver account On [insert date assignment submitted], I submitted an assignment through Study.com. Their published Service Level Agreement (SLA) states that assignments will be graded within 14 days. Despite this, my assignment was not graded until over 30 days after submission.This delay directly violated their stated grading timelines and caused material harm to my academic plans. I enrolled in Study.com with the specific intent of completing courses in time to meet transfer deadlines for my degree program. Because of this grading delay, I was forced to postpone my enrollment at ***, which delayed my graduate studies.I contacted Study.com during this delay period seeking resolution, but no actionable response or expedited grading was provided. At no point was I offered compensation or a satisfactory explanation.Nature of Dispute: Breach of SLA (failure to grade within the promised timeframe) Failure to provide contracted educational services in a timely manner Financial and academic harm due to missed enrollment deadline Resolution Sought: Formal acknowledgment of SLA breach Refund for the affected course period

  Business Response

  Date: 08/15/2025

  Thank you for reaching out. We understand how important timely grading is and we are sorry for any inconvenience this may have caused. While our typical grading window is up to 14 days, it can take longer if submission volume is high or if issues are found in the submitted assignment. In your case, there were a few concerns that required additional review. You were notified by email of the grader's feedback. As of July 31, 2025 (ticket #*******), all courses were graded and available for transcript request. Please let us know if you have any further questions.