Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted a ticket to them #*******. I have explained that I was trying to get their teacher plan for $59.99 a month and when I tried to update the payment, instead it overcharged me for their College Saver plan for $235 a month. I just want to be refunded since I don't need the college credits part of study.com anymore. And I have tried calling and they just send all requests straight to voicemail and don't help at all. Study.com support has gotten terrible and they don't answer their calls or respond to voicemails or their tickets. It's ridiculous that they want to charge so much and refuse to respond to their customers when they need assistance.

  Business Response

  Date: 08/11/2025

  Thank you for reaching out. We apologize for the delay in handling your request. Due to the back-to-school season, we are currently experiencing higher-than-usual support volume. We truly appreciate your patience. I can confirm that an agent has located your account and updated your plan to the Teacher membership. A refund for the price difference has been issued and should return to your original payment method. We are sorry you werent able to connect by phone. Email is often the fastest and most direct way to receive help. Please let us know if you have any further questions.

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern and frustration regarding an unresolved issue with my service for class Business 314: Employment Law. I submitted a final assignment over three weeks ago, and despite multiple phone calls, follow-up emails and support requests, I have yet to receive a grade, or any form of response related to this matter.With my subscription set to expire in just a few days, this delay is more than troubling. If there is a legitimate reason such as a system issue or unforeseen delay, then I understand but would at the least appreciate and simple and considerate explanation. However, I feel that my assignment has been misplaced, and the complete lack of communication is unacceptable, especially for a service I have paid for in good faith.Being ignored after repeated attempts to contact this support team feels deeply unprofessional and neglectful. At this point, I have no idea what to do and can't understand why someone can't provide clarity on the status of my assignment and ensure that this is addressed. I am fully aware that I can place my account on hold and pause the service without being charged again but that is not the point of my concern.

  Business Response

  Date: 08/11/2025

  Thank you for reaching out. After reviewing your account, I can confirm that Business 314: Employment Law has been finalized. All assignments have been graded and you successfully passed the course with a 94%. You are welcome to request transcripts at any time. Please feel free to contact us if you have any further questions or need assistance.

• Initial Complaint

  Date:08/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I signed up with this business back in 2022 to study for the **** I have since gotten accepted into a program and gotten my degree. I have tried to cancel this service multiple times but they keep charging me a monthly fee of $60.

  Business Response

  Date: 08/11/2025

  Thank you for reaching out. I apologize for any misunderstanding regarding our Terms of Use. Study.com operates as a recurring membership. The subscription continues until the account is actively canceled by the user. We typically do not issue refunds for forgotten or unused accounts. However, based on your circumstances, I have processed a refund in the amount of $299.95 to the card on file. Your account is now closed. You will not receive any further charges from Study.com. Please let us know if you have any additional questions or concerns. We appreciate the opportunity to address this matter.

  Customer Answer

  Date: 08/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  However, I would like to point out that Study.com claimed my account was forgotten about - this was not the case. I made contact with them several times to end my subscription and they never did. There is not a process on their website where you can un-enroll by yourself. What they were doing was unethical and it should be looked into further. While I appreciate them correcting their mistake, it leaves a bad taste in my mouth that they suggest that I was not the one in accordance with their user agreement. 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com was suppose to be a convenient and alternate plan to help me achieve my goal. I am writing to formally express my dissatisfaction with the lack of response and failure to provide my course grades and transcript, despite multiple email requests. I have made the necessary payments and sent numerous emails and support tickets asking for a resolution. This issue has caused significant inconvenience and delays in my academic and professional plans. I kindly request immediate resolution and a formal update. Study.com has turned into a nightmare for me. I look forward to hearing from a representative asap.

  Business Response

  Date: 08/11/2025

  Thank you for reaching out. I apologize for the frustrating experience you have had with Study.com. This is never how we want our customers to feel.
  
  I can confirm that the course Finance 301: Corporate Finance has been finalized and is now available for transcript request. Please note that transcripts are not sent automatically and must be requested through your dashboard.
  
  Additionally, I have issued a one-month courtesy refund to the card on file. Please let us know if you have any further questions or need assistance.

  Customer Answer

  Date: 08/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called the number they have listed on their website and listed on my charge ************ and sent a follow up email requesting a phone call or response to the attached charges that were not made by myself. I have not received a reply.

  Business Response

  Date: 08/05/2025

  Thank you for reaching out! I was able to locate a support ticket for your concern #*******. We were not able to locate an account under your name or email address. Our support team has asked for additional information in order to locate an account linked to you. We would be happy to assist, but need you to reply with the requested information to your ticket #*******. Thank you for your cooperation! 

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, I subscribed to the College Starter plan for $101, believing it would cover the two courses I needed. After enrolling, I discovered that only one of my required courses was included. I immediately contacted support regarding the issue, but I did not receive a response for several weeks. When I finally heard back, I was told that my refund request for the College Starter plan was denied BY ******* and that I would need to upgrade to the College Saver plan to access the remaining course. I followed the instructions and upgraded, paying a prorated amount of $209 (since my College Starter plan was still active until August 8). After completing the one course allowed under College Starter and one under College Saver, I attempted to enroll in a third course. I was unable to, so I reached out again earlier today. To my surprise, I received a refund of $209 for the College Saver plan but my entire account was also deactivated, despite the fact that I was never refunded the original $101 I paid for the College Starter plan, which should still be active through August 8. To be clear: I only received a refund for the College Saver plan which they now are saying is denied. I was not refunded the $101 paid on July 8 for the College Starter plan and now the college saver 209. Therefore, I should still have full access to my account under the College Starter and college saver subscription until August 8 or Aug 27. At this point, Ive paid for access that I no longer have, and Im unable to continue my coursework. I respectfully request the following: Immediate reactivation of my account under the College Starter plan until its August 8 expiration. A clear explanation of why my entire account was deactivated when I was only refunded one of two payments. This situation has already caused significant delays and frustration, and I would appreciate a prompt resolution. A refund for BOTH subscriptions if I am unable to be reactive

  Business Response

  Date: 07/31/2025

  After a careful review of your account, we can confirm that you initially signed up under the College Starter plan. When the course you required was not available under that plan, you were advised to upgrade to the College Saver plan to access it.
  
  A refund for the prorated difference between the two plans has been issued in the amount of $209.24. Please note that when a refund is processed, the account is automatically canceled as part of our system procedure. However, your account has since been reinstated and will remain active through August 16th.
  
  You have successfully completed both courses and you are welcome to request your transcript at any time.

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jahdae ******* Ooft

• Initial Complaint

  Date:07/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription for many months valid until July 26th. I completed the final course I needed to transfer out on July 20th. The course took extremely long to grade, longer than any other class I had taken there, and went through to today, July 27th. The issue Im having is I completed the course long before my billing end date and it was not graded to be able to request a transcript including it. The company prompts me to pay another $235 in order to just have my course graded despite me having paid the membership the entire time i was working on it and completed it long before the end of my subscription.

  Business Response

  Date: 07/29/2025

  Thank you for reaching out. After reviewing your account, we can confirm that Finance 302 has not yet been issued a final course grade. Courses that are still in progress or pending final evaluation will not appear on your transcript.
  
  Your course grade is currently pending the final assessment of your submitted assignments. We have escalated your ticket to our grading team for further review. They will contact you via email with any feedback or next steps. If no issues are found, we will proceed with finalizing your course grade.
  
  Please note that you do not need an active subscription to receive grades, request transcripts, or resubmit assignments.
  
  As a one-time courtesy, we have processed a one month refund for your account. Please note, per our Terms of Use, we typically do not issue refunds once academic credit has been earned.
  
  We appreciate your patience and understanding as we work to finalize your course.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've submitted a couple of tickets (#******* & #*******, & a third with no ticket #) regarding my class CS336 course grade. I've completed all that is required for the class. Before completing my class I paused my account to save money since I only needed to complete my written assignments. I completed all lessons and exams. There was an update to the class that would affect the lessons and removal of the exam, but since I completed them (lessons and exam) before the update I should be on the legacy version. I was told it was ok to still submit my written assignment afterwards and I should receive my grade. I've submitted 3 tickets regarding my course grade and no response. I believe my issue is being flat out ignored. Its been over a month and still no response. Can I please have my course grade?I shouldn't have to spend $265 to see my class progress when I completed 3/4 of the requirements before my pause. If I need to do something additional in the class that I'm not aware of. Could I receive a discount? As CS336 is my only remaining class and I'm trying save money.Thank you,

  Business Response

  Date: 07/24/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the delay you experienced. After reviewing your account, we identified a technical issue within our grading system that prevented your course from automatically updating upon completion. We have since resolved the issue manually and your final course score for Computer Science 336: Network Forensics has been successfully updated. An email notification confirming this update has been sent to you and the corrected information is now visible on your dashboard. If you are ready, you may request your transcripts at any time. We truly appreciate your patience and understanding while we worked to correct this issue. 

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com is delaying the grading of exams and assignments in order to take advantage of the monthly subscriptions paid by customers. As a result, customers have to wait until the next month's subscription is processed before their exams and assignments submitted in the previous month are graded. I have contacted their support team multiple times about this issue, but after a week, they finally responded with vague answers.I eventually canceled my membership while waiting for my assignments to be graded, and now I cannot access the website unless I resubscribe. When I reached out to customer service, I was told that I do not need to reactivate my subscription, but they were unable to explain how I can access the website without doing so. This service costs over $200 a month, and it feels like they are taking advantage of people who are trying to earn a degree and improve their lives.

  Business Response

  Date: 07/23/2025

  Thank you for reaching out. After reviewing your account I can see that Marketing 308 is pending the resubmission of your assignments. Emails should have been sent to you with feedback on each assignment. Please check your email for more information in regards to those assignments. You do not need to have an active account in order to resubmit your assignments once revised. You can attach them to the to the current ticket you have open (*******) and we will get them to the grading team for review. If no issues are found we will finalized your course score. We appreciate your cooperation as we work to resolve this issue. 

• Initial Complaint

  Date:07/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to study.com multiple times about grading my assignment and giving me my transcript. No one will get back to me. And Im not paying another month subscription to access it when they had ample amount of time to get those for me before my subscription was expired. They will not respond to my calls or emails about the situations

  Business Response

  Date: 07/22/2025

  We apologize for the delay and any confusion caused. I can confirm that your assignments for Business 302: Foundations of Leadership have been graded and a final course grade has been issued. While we strive to grade all assignments within one week, occasional delays may occur due to submission issues or high grading volume. Your course is now complete and you are welcome to request your transcript at any time.
  
  

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****