Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a very frustrating experience with Study.coms grading and support process. I submitted three assignments, and one, English Composition Assignment 3, took two full weeks to be graded. I initially contacted Study.com to request a resubmission option, but support was unresponsive for an entire week. When I finally got a response, I was told I could resubmit, but that was not true. I followed up and was told they would get back to me, but the communication was sparse, and the assignment stayed ungraded.On Monday, August 4, I was finally given access to resubmit. The assignment was graded within 15 minutes, which showed how quickly this could have been resolved. In the past, grading for similar assignments has taken only a few hours or one day at most. This two-week delay was unacceptable.I then expected my last pending course, Employment Law, to be graded, but it was not. I contacted support through emails, calls, and tickets for over a week and a half. On Monday, I was told not to create duplicate tickets, but there was no progress or resolution.On Tuesday, August 5, my transcript deadline that I emphasized in my tickets for **************************** passed with no communication from Study.com the entire day. Despite finishing all my work on time, Study.coms delay is now putting my college admission and Pell ***** funding at risk. I am unemployed and relying on this aid to return to ********* of August 6, the course is still ungraded, and I cannot request my transcript. I have done everything I could as a student, but Study.coms delays and lack of communication have jeopardized my future.Resolution Requested:Immediate grading of my Employment Law course Immediate release of my transcript to WGU Written acknowledgment of these delays and their impact Partial refund or account credit due to service failure: If its a ***************** these delays should not be happening and at the very least communicated.

  Business Response

  Date: 08/12/2025

  Thank you for reaching out. I apologize for the delay. I located a support ticket regarding your concern. I escalated the assignment to our grading team for further review. The team will evaluate the assignment and provided feedback by email. At this time, I finalized the course as is. You passed with a overall course grade of 81%. You may request your transcript when ready. Once the assignment receives a grade, we can update the overall course grade accordingly. A new transcript may be requested at that time if needed.

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23706810
  
  I am rejecting this response because:
  I do appreciate that this is resolved and I can send my transcripts, unfortunately this effort was too late. I am still unable to attend *** in September and now have to wait until October to attend. Ultimately, this pushed back my Pell ***** and now I am forced to compete in the hectic job market because I wont be able to sustain myself waiting until October for income. I believe a 50% refund is fair, I payed the premium plan for this month which was over $200 dollars. I dont believe this price reflects the benefits I received, as I wouldve been much better off going with the $100 version, and using it for 2 months to make up for grading miscommunication.
  Sincerely,
  
  ******* ********

  Business Response

  Date: 08/20/2025

  Thank you for your response. I have processed a partial refund of  $125 to the card on file. You should receive this in 5-7 business days, depending on your banking institution. Please let us know if the refund exceeds this time. 

  Customer Answer

  Date: 08/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 17 year old son who is on the Autism Spectrum created an account for ********************** without my knowledge. There was NO malicious intent; being on the Autism Spectrum entails difficulty understanding practical life processes. My son failed to inform me yet he never used the service as the record can corroborate. I have been calling Customer Support for days to no avail. No one has the decency to at least return my calls.

  Business Response

  Date: 08/11/2025

  Thank you for reaching out. We truly want to help resolve this matter, but at this time, we have been unable to locate an account under the name or email address provided in the BBB complaint.
  
  Our support team has reached out through multiple tickets (#******* and #*******) requesting additional information to assist with locating the correct account. Unfortunately, we are unable to proceed with a refund or take further action without this information.
  
  We would be happy to assist as soon as the requested details are provided. Please feel free to respond to either of the open tickets at your convenience. We look forward to resolving this for you.

  Customer Answer

  Date: 08/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I have responded via email with the information requested to find a resolution. Thank you.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for access to study material for the praxis. I took a quiz and was told I got an answer wrong that I am confident was correct. I contacted support and was told (paraphrasing) "sometimes the answers are just wrong." For $400, I expect more care put in. I asked the genAI why I was wrong, and it ended up agreeing with me. This also has me concerned if the questions are generated by AI.I looked at the videos supplied to help review and they were all public ******* videos from various creators: content that I would have access to without paying and were ostensibly not the creations of study.com. (I am also curious if the creators are aware of their work being involved in a paid service)Finally, I called customer support on July 16th about a refund. Two days later, July 18th, I called again. I told them I expected an answer by Wednesday the following week because it is a time sensitive report and I felt they were waiting out the days to auto-decline my request. I called again on July 23 and informed them if I did not receive a response by the end of the week, I would contact the BBB. And here we are.I have only logged into the account the one time, for no longer than an hour, I'd estimate. I believe that given my experience I am due a refund.

  Business Response

  Date: 08/11/2025

  Thank you for reaching out. I can confirm that your concern is currently being handled through an active ticket that has been escalated for further review. (#*******) Please note that refunds cannot be issued directly by our customer support team for accounts purchased through *******. A member of our billing team is carefully reviewing your case and will respond to your ticket as soon as possible. We appreciate your patience while this matter is being resolved.

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23703211
  
  I am rejecting this response because:
  

  I have not been contacted yet. I really appreciate that the situation has been escalated, and can confirm that I received an email about it. That was about a week ago.

  I understand that it has been escalated and will accept the rulings that result, but as of right now I cannot accept the response ONLY because I have not been contacted and my experiences in being screened through customer support calls have proven this to be a persistent issue. I look forward to the response, though!

  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 08/24/2025

  Thank you for reaching out. Upon reviewing your account, we were able to confirm that your registration and payment were processed through an external site, ETS. As such, we are not authorized to issue a refund from our end. However, to assist you as best we can, a refund request has been submitted to *** on your behalf. Should you need any further assistance from us, please dont hesitate to reach out.

  Customer Answer

  Date: 09/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is as satisfactory to me as will be reasonably achieved.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:08/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get my course finalized and transcripts sent to my university. I completed a course based off the requirements on July 15, 2025. The course required one document to be submitted and to be graded within one week of that timeline per their documentation. After two weeks, I contacted them. No response. On July 25th, Study.com sent an email stating they were changing the requirements of the course effective July 30th. The note is as follows:Study.com is making changes to one or more courses that you are currently enrolled in. The changes will affect your course progress. The explanation of changes to individual courses is available on Upcoming Changes to Credit-Granting Courses.Were giving you advance notice of these changes so that youll have time to complete the course before 7/30/25. If you do not finish the course by submitting any currently required assignments and passing the final exam before 7/30/25, then you will need to complete the course according to the updated requirements.Since I had completed the requirements July 15th, I reached out again asking them to grade the assignment and submit my grade so the transcripts can be sent to my university. They have not done that still to date. Now the course reflects the new assignment due because they didn't complete their steps. It also forced me to pay for an additional month because they haven't done the necessary steps. I am in a viscous loop with them getting no answers but this canned response of someone is looking into from someone named ***** which appears to be just an AI canned response.

  Business Response

  Date: 08/14/2025

  Thank you for your message. We apologize for any confusion caused by the course update. The overall course grade has been revised to reflect the original syllabus requirements. The final grade on the course is Pass 88%. A refund for the additional month's payment has been processed to the card on file. You may request a transcript at your convenience.

  Customer Answer

  Date: 08/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Study.com Regarding delayed and denied credit for completed coursework Support Ticket #******* I am filing a formal complaint against Study.com due to issues in receiving credit for courses I have fully completed.Specifically, I completed Computer Science 204 (SDCM-0218) all assignments and quizzes were submitted, graded, and passed. However, Study.com refused to award credit, stating that a final exam was required. I reviewed the course syllabus and confirmed that no final exam is listed or required. I sent this information along with the syllabus to Study.com support, yet I still have not received credit.This issue was handled under Support Ticket #*******, and despite providing clear evidence, the matter remains unresolved.I also encountered a similar issue with a previous course (BUS 303). After completing the coursework, I found that credit is not automatically awarded. You have to manually email Study.com to get them to complete the process. This requirement is not stated clearly when signing up, which causes confusion and delays. In my case, it took over 10 days for credit to be granted for the BUS 303 course after I reached out.These were the only classes I needed, and I completed them before the next billing period. I have email records and a screenshot of the course syllabus showing that I fulfilled all requirements for Computer Science 204.I am requesting:Credit be properly awarded for Computer Science 204 (SDCM-0218);A review and improvement of Study.coms credit-awarding and communication processes;And, if credit is not issued, a full refund for the course and any associated charges.Study.com promotes itself as a reliable way to earn college credit, but my experience has been the opposite unclear expectations, unnecessary delays, and denial of earned credit. I am asking the BBB to help ensure they are held accountable.

  Business Response

  Date: 08/11/2025

  We apologize for the confusion and delay in processing credit for the courses in question. Occasionally, pending assignment issues or system limitations may prevent grades from updating automatically in our system.

  In the case of Computer Science 204, this course does not require a final exam. Instead, students are required to complete a series of assignments. Once graded, these assignments must also be submitted from the Projects tab on the student dashboard. This step is necessary for the course to register in our grading system for finalization. Without this final submission, the course will remain in an incomplete status.

  In this instance, we completed the final submission on your behalf. We can confirm that both Computer Science 204 and BUS 303 have now been finalized and are available for transcript request.
  
  We appreciate the opportunity to resolve this matter and apologize again for any inconvenience caused.

  Customer Answer

  Date: 08/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted a ticket to them #*******. I have explained that I was trying to get their teacher plan for $59.99 a month and when I tried to update the payment, instead it overcharged me for their College Saver plan for $235 a month. I just want to be refunded since I don't need the college credits part of study.com anymore. And I have tried calling and they just send all requests straight to voicemail and don't help at all. Study.com support has gotten terrible and they don't answer their calls or respond to voicemails or their tickets. It's ridiculous that they want to charge so much and refuse to respond to their customers when they need assistance.

  Business Response

  Date: 08/11/2025

  Thank you for reaching out. We apologize for the delay in handling your request. Due to the back-to-school season, we are currently experiencing higher-than-usual support volume. We truly appreciate your patience. I can confirm that an agent has located your account and updated your plan to the Teacher membership. A refund for the price difference has been issued and should return to your original payment method. We are sorry you werent able to connect by phone. Email is often the fastest and most direct way to receive help. Please let us know if you have any further questions.

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern and frustration regarding an unresolved issue with my service for class Business 314: Employment Law. I submitted a final assignment over three weeks ago, and despite multiple phone calls, follow-up emails and support requests, I have yet to receive a grade, or any form of response related to this matter.With my subscription set to expire in just a few days, this delay is more than troubling. If there is a legitimate reason such as a system issue or unforeseen delay, then I understand but would at the least appreciate and simple and considerate explanation. However, I feel that my assignment has been misplaced, and the complete lack of communication is unacceptable, especially for a service I have paid for in good faith.Being ignored after repeated attempts to contact this support team feels deeply unprofessional and neglectful. At this point, I have no idea what to do and can't understand why someone can't provide clarity on the status of my assignment and ensure that this is addressed. I am fully aware that I can place my account on hold and pause the service without being charged again but that is not the point of my concern.

  Business Response

  Date: 08/11/2025

  Thank you for reaching out. After reviewing your account, I can confirm that Business 314: Employment Law has been finalized. All assignments have been graded and you successfully passed the course with a 94%. You are welcome to request transcripts at any time. Please feel free to contact us if you have any further questions or need assistance.

• Initial Complaint

  Date:08/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I signed up with this business back in 2022 to study for the **** I have since gotten accepted into a program and gotten my degree. I have tried to cancel this service multiple times but they keep charging me a monthly fee of $60.

  Business Response

  Date: 08/11/2025

  Thank you for reaching out. I apologize for any misunderstanding regarding our Terms of Use. Study.com operates as a recurring membership. The subscription continues until the account is actively canceled by the user. We typically do not issue refunds for forgotten or unused accounts. However, based on your circumstances, I have processed a refund in the amount of $299.95 to the card on file. Your account is now closed. You will not receive any further charges from Study.com. Please let us know if you have any additional questions or concerns. We appreciate the opportunity to address this matter.

  Customer Answer

  Date: 08/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  However, I would like to point out that Study.com claimed my account was forgotten about - this was not the case. I made contact with them several times to end my subscription and they never did. There is not a process on their website where you can un-enroll by yourself. What they were doing was unethical and it should be looked into further. While I appreciate them correcting their mistake, it leaves a bad taste in my mouth that they suggest that I was not the one in accordance with their user agreement. 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com was suppose to be a convenient and alternate plan to help me achieve my goal. I am writing to formally express my dissatisfaction with the lack of response and failure to provide my course grades and transcript, despite multiple email requests. I have made the necessary payments and sent numerous emails and support tickets asking for a resolution. This issue has caused significant inconvenience and delays in my academic and professional plans. I kindly request immediate resolution and a formal update. Study.com has turned into a nightmare for me. I look forward to hearing from a representative asap.

  Business Response

  Date: 08/11/2025

  Thank you for reaching out. I apologize for the frustrating experience you have had with Study.com. This is never how we want our customers to feel.
  
  I can confirm that the course Finance 301: Corporate Finance has been finalized and is now available for transcript request. Please note that transcripts are not sent automatically and must be requested through your dashboard.
  
  Additionally, I have issued a one-month courtesy refund to the card on file. Please let us know if you have any further questions or need assistance.

  Customer Answer

  Date: 08/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called the number they have listed on their website and listed on my charge ************ and sent a follow up email requesting a phone call or response to the attached charges that were not made by myself. I have not received a reply.

  Business Response

  Date: 08/05/2025

  Thank you for reaching out! I was able to locate a support ticket for your concern #*******. We were not able to locate an account under your name or email address. Our support team has asked for additional information in order to locate an account linked to you. We would be happy to assist, but need you to reply with the requested information to your ticket #*******. Thank you for your cooperation!