Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 4th, I signed up to take a course with Study.com to complete my bachelors degree program more quickly. Unfortunately, I could not transfer the credits into my current college program due to specific program restrictions. I canceled the account online on January 9th. I followed this up with a phone call to verify and a letter. I have been charged monthly since January despite sending multiple letters, leaving numerous messages (no one ever answers the phone), and being told, after a callback, that the issue was being researched. The representatives were stringing me along to continue charging my account. I have now filed a fraud dispute with my bank. As I cannot contact anyone at Study.com, I have turned to the BBB for help, hoping to resolve the issue before taking legal action. Everything is fine with the online service and learning models. I generally liked the layout and the overall process. I could not transfer the credits and am being charged for a service canceled in January. My issue is with the total lack of responsiveness from the Study.com staff and the unauthorized charges made to my bank account.Due to the time and effort I have exerted to mitigate this issue, I am demanding a full refund of all charges ($2,373.50), including all unauthorized charges from February to November and the initial monthly charge in January.

  Business Response

  Date: 12/06/2024

  Thank you for your message! We're so sorry that you had difficulty cancelling your Study.com membership and did not receive the support you needed. Study.com members can cancel their subscription anytime through their member dashboard or by contact ****************** We were not able to find any communication with our support portal associated with your email address. If you are able to remove the dispute with your bank, we can issue a full refund for all charges received after January, but at the moment are blocked from doing so. We're glad to hear you were happy with Study.com's educational offerings and want to resolve any outstanding issues you may have with our service. The best way to reach our team is by emailing ****************** Thank you!

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed just for signing up for an account before i could ever see how much it cost for any of the services. I tried to request a cheaper option and realixed that they'd already billed me . I called and requested an refund telling them that i have never used the account only to be told that the request was denied and escalated; then later emailed and accused of knowing the terms beforehand. I did not. I want a refund.

  Business Response

  Date: 12/06/2024

  Thank you for your message! I'm sorry to hear that there was a misunderstanding around your Study.com subscription, but see that a member of our customer support team was able to address your concerns on October 14, 2024. If you have any further issues that we can assist with please don't hesitate to contact **************************. 

• Initial Complaint

  Date:11/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company provided study preparation assistance for CPP exam. Has testimonials and reviews that would make you believe that the materials you are reviewing will help study for a specific exam.Found that none of the materials that I studied from their over 87 practice sessions/tests were included in the exam. Content was past dated and did not include numbers and details and areas that were on the current ******* place on their site to leave feedback or reviews for other possible students so they know that the materials do not apply to the content of the exam.

  Business Response

  Date: 12/06/2024

  Thank you for your message! We are sorry to hear you were not satisfied with your experience with Study.com's test prep resources! We endeavor to provide the highest quality and most accurate content for all standardized tests, but recognize that our resources won't meet every student's needs. I have passed your feedback along to the appropriate teams at Study.com and issued a refund for your charges. If you have any further questions please contact ******************

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in your program on August 15th and received a 20% discount, bringing my total payment to $176.00. I was charged $235 in September, which was expected. However, I received an email accusing me of submitting work with falsified sources after I was billed and charged.This accusation is both unfair and untrue. I have never been accused of academic dishonesty in all my years as a student. The work I submitted was a revised version of my original assignment to improve my grade. Before submitting it, I ran the assignment through PlagScan, which confirmed there were no issues, except for detecting portions of my own previously submitted work. The baseless nature of this accusation is frustrating, and I am extremely disappointed.Due to these unresolved issues of the unjust accusationI have lost trust in this platform. I will be informing my academic advisor so they do not recommend Study.com to other students in the future. No student should have to go through this.

  Business Response

  Date: 12/19/2024

  Thank you for your message. I'm sorry that you had a disappointing experience with our student support services. We recognize that the usage of AI in academic assignments is a new and evolving world, and everyone involved is learning and adapting in real time. Our goal is to help students understand and employ ethical AI usage in academic work, and we employ multiple tools and methods to evaluate assignments for AI usage that violates our Honor Code. If you would like suggestions on how to prepare a resubmission that is compliant with Study.com's Honor Code, please contact ******************

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22318469
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This study.com has started to show up on my bank statement each month. I went to the website to request a password with my email. I only use two emails and it's not In the system. I've tried calling this place numerous of times to cancel this service and I can never get through or get a response back. This is a total scam and fraud. They have been hitting my account for 6 months. It is impossible to cancel. I want a refund since obviously I have never used there service nor is my email registered in their system. This is ridiculous.

  Business Response

  Date: 12/19/2024

  Thank you for your message! I apologize for the extra time it took for our team to locate the email address affiliated with your Study.com account. A member of our team was able to locate the correct account and issue a refund to your card on file. If you have any further questions or require additional assistance, please contact ******************

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been an active member with study.com since March 2024. I've successfully taken over 20 courses and each course needed to be completed via proctored ******* last proctored exam was on 08/07/2024. Study.com policy states, it can take up to 14 days for them to review the proctored exam and to finalize the course. As long as it has not been reviewed and finalized, I cannot transfer my transcripts to the university, nor can I pause my ************* membership renews on 09/07/2024. With the renewal, I'll have to pay another $235 for a new month. I reached out to study.com, asking them why this last exam takes so long to be reviewed. I received a standard email, stating that reviews should not take longer than 14 days. In case it has been more than 14 days, they asked me to submit the exact dates of the proctored exam and the exact dates of when I completed the required assignments. I provided that detail and added screenshots as proof. Study.com has not responded to that messager ever since. I've followed up again yesterday, but still no response.Study.com is applying unethical business practices by artificially prolonging the review process well beyond 14 days to be able to collect another month of membership fees. If they do that to me, I bet they do that to hundreds or even thousands of other students. That needs to be investigated.

  Business Response

  Date: 12/17/2024

  Thank you for your message! We're sorry to hear you had a frustrating experience with our proctored exam. We endeavor to get students their exam and course results as quickly as possible, but in certain circumstances there are some delays. If you're ever concerned that an exam delay will result in another month of membership charges you are welcome to cancel or pause your account. You will still receive your exam and course scores and be eligible to request a transcript if you are not an active member. Our team has issued your requested refund of $235 to your card on file. If you have any further questions or need additional assistance, please contact ******************

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a study.com College Saver membership on 5/1/2023 to complete a handful of prerequisites for a graduate program. The service was recommended via the institution, so I trusted that it was above board and ethical. I scrambled to complete all of my coursework before the end of July 2023 so that I would not be charged for another $254.53 for the month of August. I cancelled my subscription at the end of that month. Today, I realized they did NOT cancel my subscription. Instead, it was paused until 11/1/23. Since then, I have been charged $254.53 per month, a grand total of $2545.30. I immediately cancelled my subscription AGAIN and called their customer service line. The operator on the other end was not able to confirm my cancellation--she seemed confused and said it looked like it had only been paused. To be clear, I had not even opened the study.com website since July 2023 until today, let alone utilized their services. I received no email notification of the charges that began, monthly, on 11/1/23, and feel completely and utterly scammed by this situation. Over the last year I have pinched every ***** that I have to try and make ends meet while being in grad school full time. I feel disgusted that I have paid this company $2545.30 without my consent. Based on some quick googling (including other BBB complaints) it sounds like this same thing has happened to others. I spoke with a customer service representative earlier who told me I would receive a follow up about my request for a refund within the next two business days. I would like two things from this company: (1) assurance that my account has been CANCELLED and (2) a full refund for the $2545.30 that they have charged me since 11/1/2023. I will update this BBB complaint as the situation unfolds.

  Business Response

  Date: 12/17/2024

  Thank you for your message! Were sorry to hear you had a frustrating experience with Study.com customer support. I was able to locate an account registered to EMAIL. The account is cancelled and will receive no further charges. Additionally, I have issued a refund for the months you did not expect to be charged for to the card on file. If you have any further questions or need additional assistance, please contact ******************

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a login in September 2023, based on a Free Trial because I was planning to take S-65. I checked the material and then signed out and didn't open the platform until mid October. I studied for few days until I realized there were many topics and subtopics missing in the material when comparing to others. So I decided to stop using study.com and move on to concentrate in another prep company. I don't even remember sharing my CC nr but probably I did because now I see study.com started to charge my account right away. ********************** never sent me any confirmation of my subscription, never sent me any receipt of the payments. It only started to charge $100 every month since. I thought I actually never officially joined study.com and since I used the platform just a few days I never imagine I was getting charged. Ive been charged $400 in total (on top of the cost of the other more serious material I had to study) when the most expensive material for S-65 doesnt cost more than $150. This company is definitely a scam that "skim" money from students by using the least amount of communication so we don't even notice that it is charging every month. Cancellation is made difficult only to "skim" even more money while the student tries to cancel it. Another shameful enterprise disguised with educational purpose.

  Business Response

  Date: 12/07/2023

  **********,

  Thank you for taking the time to write to us and share your feedback about your experience. I am sorry for any confusion you may have encountered regarding our billing policy, and we are sorry to hear that Study.com was not a suitable match for your test preparation needs. Upon reviewing your account, we are pleased to inform you that we have successfully processed a refund to the card on file. If you have any questions or concerns, please do not hesitate to contact us by replying to your most recent support ticket, which ends in 863. We value your feedback and appreciate your business.

• Initial Complaint

  Date:12/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for this account and was billed for something Ive never even seen before.

  Business Response

  Date: 12/04/2023

  ******,

  Thank you for contacting us. We apologize for any confusion that *** have arisen regarding Study.com's billing policy. We have located your support ticket and account and confirm that our team has processed a refund for one month's subscription. However, we have issued an additional refund upon further review of your circumstances.
  
  If you have any questions or concerns, please do not hesitate to contact us at ***************** or refer to your support ticket ending in 720. We are committed to providing you with the highest level of service and support.

   

• Initial Complaint

  Date:10/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this subscription two weeks ago and they went in and took $29.99 out of my bank account this morning.

  Business Response

  Date: 10/09/2023

  ****,

  Thank you for getting in touch with us regarding your billing concern. Upon reviewing your support ticket and account, we found that your account was not canceled after the paid trial offer and, therefore, charged a monthly subscription fee. However, we are glad to inform you that our team has successfully canceled your account and resolved your billing issue. If you have further questions, don't hesitate to contact our support team at ****************** We are always available to assist you!