Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service advertises a 30 day free trial. After registering and entering my credit card information I was charged for a months subscription in less than 24 hours. I submitted a complaint to customer service and requested a refund. I was never contacted by customer service after doing so. The website also advertises that 92% of users pass Im unsure, but I believe this to be false. At least for the National Counselor Exam (NCE), the study material provided by study.com is significantly less challenging and informative. I believe this company is unethically advertising high quality services and conditions it does not provide.

  Business Response

  Date: 06/17/2025

  Thank you for reaching out! We apologize for any confusion regarding our 30-Day Money-Back Guarantee. We aim to be transparent that charges occur at sign-up. We are sorry if that wasn’t clear. Our 30-Day Money-Back Guarantee allows customers to try Study.com risk-free. If you're not fully satisfied, you may cancel and request a refund within 30 days. Please note, refunds are not automatic and must be requested. Based on your situation, we’ve processed a one-time refund of $64.79 to your card on file. Your account is now canceled and access to the site has ended. Refunds typically take 5–7 business days to appear, depending on your bank. Please let us know if you have any other questions. We're happy to help, and we appreciate your interest in Study.com.
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 4 month membership from ******* for Study.com at the price of $190. (+tax) on 3/9/2025. However, I am wanting to end that membership so I can pay for the College Saver subscription ($249 each month). The *** level membership does not allow me to do the testing that I need to do for the College Saver courses. I have had numerous attempts via phone calls and emails since 4/9/2025 in trying to get Study.com to change my membership from *** to College Saver membership because I am unable to do it from the consumer's side. I need the testing for the two college saver course works to be completed ASAP and I do not want to wait til the end of the 4 month membership.

  Business Response

  Date: 06/06/2025

  We sincerely apologize for the delay you experienced in our service. To make up for the inconvenience, we have transitioned your membership to our College Saver plan and included a complimentary month at no charge. Thank you for your patience, and we wish you the best in your studies.

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: May 14, 2025 Money paid to Study.com: $230.54 Study.com committed to providing: *** approved college level coursework for the course Communications 301: Diversity and Intercultural Communication and the related services like grading, customer service, etc.Attachment Guide: ******************************************* Report attachment 1 is the original report. Attachment 2 is a report I ran.Attachment 3 shows when new assignments were added to the course.Please see the attachment Study.com BBB Report for a full explanation of the dispute. There is too much information to relay for the ***************************** this section.

  Business Response

  Date: 06/06/2025

  Were truly sorry for the frustration this situation caused. We understand how upsetting it is to believe youve completed all course requirements, only to find new ones added. Especially if you didnt feel properly notified. Were actively working with our product team to improve how we communicate course updates, particularly those required by our regular ACE credit reviews, so students have the information they need to act quickly and avoid experiences like yours. Your courses have now been finalized. A refund has been processed to your card on file. Weve also added a free month of Study.com access so you can continue your studies. Thank you for your patience and understanding.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertisement for nurse notes. Topics interested me. After purchased pop up said product purchased without pictures and another $44 for entire set. Also said digital copy and had to download. False advertising. Sent email to contact usemail/support immediately after pop up. Refund policy appeared saying all purchases final. Terms not disclosed before purchase. This is a scam. Please shutdown nurse-study.com

  Business Response

  Date: 06/06/2025

  Thank you for reaching out. I was not able to locate a Study.com account registered to you. I believe that this complaint is for a different website "nurse-study.com" If you believe that there is a Study.com account registered in your name please email ****************** We would be happy to help.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently signed up for Study.com with the College Saver plan. I had a promotional discount for 3 months at $179.35 on 4/22.After going through my studies, I paid an extra $76.32 on 4/24 twice to take 2 additional exams.Afterwards, I attempted to purchase another exam for $76.32 but the website wasnt taking my payment method. Ive tried with multiple payment methods and they have all failed, however, my payment methods works perfectly fine outside of Study.com I was then forced to wait until 5/22 for my account to renew for $179.35 so I can take my 2 final exams. I had also sent an email on 4/30 to let study.com know about the payment method failing issue.I was advised I would get a response but I never did get that issue resolved. So I waited for my account to renew.On 5/22, I got an email that my account renewal was cancelled and I reached out to support, and was advised that I had cancelled the renewal. I never cancelled ******, in order to reactivate my account, I have to pay $235, losing my promotion of $179.35 for three months and I am unable to take my final exams until I pay this amount.I even tried to reactivate my account for the $235 but I still get the payment failed ********* this point, they are holding two of my courses hostage and I cant take my final exams to get credit on it because the website wont even let me pay for my membership.

  Business Response

  Date: 06/03/2025

  Thank you for reaching out. The failed charges on your account triggered a fraud flag, but that has now been removed. You should be able to reactivate your account without any issues. Regarding your discount code, it was intended for three consecutive months, but the cancellation interrupted it. Were happy to honor the remaining two months. When you reactivate, the system will charge the full membership price. Once thats done, just let us know and well issue a refund for the difference. Please dont hesitate to reach out with any further questions.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/5/25 I paid 235 to get be able to transfer credits. I recently was flagged for the possibility of cheating on an assignment about resumes. This doesn't make sense as I used the real jobs I have worked. It says to resubmit but if it gets flagged I'll be banned. I don't know what was flagged nor do I believe I should have been. I even ran it through the plagiarism check they recommended and results were very low and no exact matches. The only thing that could even remotely make since for that is the fact I used a random fake address and maybe the format I used for cover letters as was pretty basic as I didn't know what job I was pretending to apply for but that would not make sense to flag either. Is there anyway you can get them to contact me (preferably via phone) as I have called and emailed them several times and was only told once that it would be passed on. I need to finish my classes and I don't want to have to pay for another month if it not necessary. Thank you.

  Business Response

  Date: 06/03/2025

  Thank you for bringing this matter to our attention. Please note that we have rescinded the strike previously issued. The assignment in question has been forwarded to a grader for evaluation. We appreciate your patience and understanding as we work to ensure the matter is handled appropriately.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Study.com is only suppose to charge you if you keep your membership beyond 30 days. I cancelled my membership within the first 30 days, and the company is still not refunding my money. I have filed multiple support tickets and left 5 messages with no response.

  Business Response

  Date: 05/23/2025

  We apologize for any misunderstanding regarding the terms of our 30-Day Money-Back Guarantee. It is outlined at sign-up that charges are applied immediately. We apologize if that was not clear. Refunds are not automatically issued upon cancellation but must be requested within the 30-day period. The guarantee is designed to allow new members to explore Study.com risk-free.

  If the service does not meet expectations, a refund can be requested within the first 30 days, no questions asked. I can confirm that a refund was processed to the card on file on May 16th. I was able to locate a ticket associated with your concern. If you need further assistance please reach out to your ticket #*******.

  
  

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website and application are explicity designed to pervent the closing or canceling of subsriptions. The phone application physically cannot cancel a subscription. You cannot remove your card information. you cannot alter your subscription.The website will not let you access or remove the credit card information from the account. The Website will repeatidly try and force you to not cancel your account.The subscription practices are predatory.

  Business Response

  Date: 05/14/2025

  Thank you for reaching out. Were sorry for any inconvenience you've experienced. You can cancel your account anytime through the App Store (if that is how you originally signed up) or online via your dashboard. If you're having trouble, our support team is always available to assist with canceling your account and removing any payment information.
  
  I was able to confirm that a refund has been issued to your account, and your request to remove billing information has been escalated to the appropriate team for further handling. Please dont hesitate to contact us if you need anything elsewe're here to help!

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After cancelling my account due to outrageous charges from Study.com, they were continuing to bill me anywhere from $***** to $389.02. I went to the website multiple times to make sure I cancelled and emailed with a *** that assured me everything was done and was refunded *****, then another charge came through and I reached out to my bank to mark it as fraud, reached out to study.com again and they told me to call my bank. I ***lied to escalate, and I called my bank to ***lace my credit card with a new number. I was not guaranteed this would work, but I do not know what else to do.

  Business Response

  Date: 05/14/2025

  Thank you for reaching out. Your account was reactivated on January 13, 2025 as an Answers account, then changed to a Premium Annual plan, and later to a regular Premium monthly plan. I was able to see that our support team has responded to ticket #******* regarding a plan change and refund.
  We understand this may have caused confusion. We're reviewing your account to make sure everything was billed correctly. If we find any issues, well fix them and issue a refund if needed. If you need additional assistance please reach out to your support ticket.
  
  

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Study.Com on 4/22/25 using an influencer affiliate link, which provided a 30% discount for the first three months. During the sign-up process, it clearly stated that I was enrolling in the new "College Saver" tier, which includes unlimited classes per month with up to three active enrollments at a time. However, after completing two classes, I attempted to take my final exam for the third class and was prompted to purchase an additional exam credit for $70 which was the old policy that was in effect prior to the date I signed up on.I reached out to customer support, but their response was unhelpful. They informed me that the offer was only for new customers, which I am, and suggested that I cancel my account to access the new perksresulting in the loss of all my progress. The new programs were announced on 4.21.25, which is before I signed up, and when I signed up it was clearly stated it was the new plan next to where I put my payment information.This situation is both frustrating and misleading, as I was explicitly told that I was signing up for the College Saver tier, which should have included the unlimited exams as part of the service. I am requesting that Study.Com honor the terms of the College Saver tier and restore my access to the promised benefits without requiring account cancellation or the purchase of additional exam credits.

  Business Response

  Date: 04/30/2025

  Thank you for your feedback. Im truly sorry to hear about your experience. It is never our intention for any member to feel frustrated or overlooked. Were actively working to make the new features available to all members, and while we dont have a confirmed timeline yet, please know that its a top priority for our team. In the meantime, to support your continued progress, **** added a third exam to your account. The College Saver plan allows for three active enrollments. You now have access to all three exams. Please email ***************** if you need additional exams. We genuinely appreciate your patience and understanding. Were here to help with any questions or additional support you may need.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23254480
  
  I am rejecting this response because:

  This did very little to solve the actual issue. I understand that there are issues with the transition, but adding one extra exam to my account does not substitute for the promise of unlimited exams. 
  
  Sincerely,
  
  ******* *******-*****

  Business Response

  Date: 05/01/2025

  We understand your concerns and appreciate you reaching out. At this time, our current process allows us to add exams to your account as needed. While we recognize this may not be ideal, it is the most effective solution were able to offer at the moment. With College Saver you may be enrolled in up to three courses at a time. Once you complete a course, including all assignments and the final exam, please email ****************** Well be happy to add additional exams to your account. Thank you for your understanding as we continue working to support your progress.