Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, I subscribed to the College Starter plan for $101, believing it would cover the two courses I needed. After enrolling, I discovered that only one of my required courses was included. I immediately contacted support regarding the issue, but I did not receive a response for several weeks. When I finally heard back, I was told that my refund request for the College Starter plan was denied BY ******* and that I would need to upgrade to the College Saver plan to access the remaining course. I followed the instructions and upgraded, paying a prorated amount of $209 (since my College Starter plan was still active until August 8). After completing the one course allowed under College Starter and one under College Saver, I attempted to enroll in a third course. I was unable to, so I reached out again earlier today. To my surprise, I received a refund of $209 for the College Saver plan but my entire account was also deactivated, despite the fact that I was never refunded the original $101 I paid for the College Starter plan, which should still be active through August 8. To be clear: I only received a refund for the College Saver plan which they now are saying is denied. I was not refunded the $101 paid on July 8 for the College Starter plan and now the college saver 209. Therefore, I should still have full access to my account under the College Starter and college saver subscription until August 8 or Aug 27. At this point, Ive paid for access that I no longer have, and Im unable to continue my coursework. I respectfully request the following: Immediate reactivation of my account under the College Starter plan until its August 8 expiration. A clear explanation of why my entire account was deactivated when I was only refunded one of two payments. This situation has already caused significant delays and frustration, and I would appreciate a prompt resolution. A refund for BOTH subscriptions if I am unable to be reactive

  Business Response

  Date: 07/31/2025

  After a careful review of your account, we can confirm that you initially signed up under the College Starter plan. When the course you required was not available under that plan, you were advised to upgrade to the College Saver plan to access it.
  
  A refund for the prorated difference between the two plans has been issued in the amount of $209.24. Please note that when a refund is processed, the account is automatically canceled as part of our system procedure. However, your account has since been reinstated and will remain active through August 16th.
  
  You have successfully completed both courses and you are welcome to request your transcript at any time.

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jahdae ******* Ooft

• Initial Complaint

  Date:07/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription for many months valid until July 26th. I completed the final course I needed to transfer out on July 20th. The course took extremely long to grade, longer than any other class I had taken there, and went through to today, July 27th. The issue Im having is I completed the course long before my billing end date and it was not graded to be able to request a transcript including it. The company prompts me to pay another $235 in order to just have my course graded despite me having paid the membership the entire time i was working on it and completed it long before the end of my subscription.

  Business Response

  Date: 07/29/2025

  Thank you for reaching out. After reviewing your account, we can confirm that Finance 302 has not yet been issued a final course grade. Courses that are still in progress or pending final evaluation will not appear on your transcript.
  
  Your course grade is currently pending the final assessment of your submitted assignments. We have escalated your ticket to our grading team for further review. They will contact you via email with any feedback or next steps. If no issues are found, we will proceed with finalizing your course grade.
  
  Please note that you do not need an active subscription to receive grades, request transcripts, or resubmit assignments.
  
  As a one-time courtesy, we have processed a one month refund for your account. Please note, per our Terms of Use, we typically do not issue refunds once academic credit has been earned.
  
  We appreciate your patience and understanding as we work to finalize your course.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've submitted a couple of tickets (#******* & #*******, & a third with no ticket #) regarding my class CS336 course grade. I've completed all that is required for the class. Before completing my class I paused my account to save money since I only needed to complete my written assignments. I completed all lessons and exams. There was an update to the class that would affect the lessons and removal of the exam, but since I completed them (lessons and exam) before the update I should be on the legacy version. I was told it was ok to still submit my written assignment afterwards and I should receive my grade. I've submitted 3 tickets regarding my course grade and no response. I believe my issue is being flat out ignored. Its been over a month and still no response. Can I please have my course grade?I shouldn't have to spend $265 to see my class progress when I completed 3/4 of the requirements before my pause. If I need to do something additional in the class that I'm not aware of. Could I receive a discount? As CS336 is my only remaining class and I'm trying save money.Thank you,

  Business Response

  Date: 07/24/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the delay you experienced. After reviewing your account, we identified a technical issue within our grading system that prevented your course from automatically updating upon completion. We have since resolved the issue manually and your final course score for Computer Science 336: Network Forensics has been successfully updated. An email notification confirming this update has been sent to you and the corrected information is now visible on your dashboard. If you are ready, you may request your transcripts at any time. We truly appreciate your patience and understanding while we worked to correct this issue. 

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com is delaying the grading of exams and assignments in order to take advantage of the monthly subscriptions paid by customers. As a result, customers have to wait until the next month's subscription is processed before their exams and assignments submitted in the previous month are graded. I have contacted their support team multiple times about this issue, but after a week, they finally responded with vague answers.I eventually canceled my membership while waiting for my assignments to be graded, and now I cannot access the website unless I resubscribe. When I reached out to customer service, I was told that I do not need to reactivate my subscription, but they were unable to explain how I can access the website without doing so. This service costs over $200 a month, and it feels like they are taking advantage of people who are trying to earn a degree and improve their lives.

  Business Response

  Date: 07/23/2025

  Thank you for reaching out. After reviewing your account I can see that Marketing 308 is pending the resubmission of your assignments. Emails should have been sent to you with feedback on each assignment. Please check your email for more information in regards to those assignments. You do not need to have an active account in order to resubmit your assignments once revised. You can attach them to the to the current ticket you have open (*******) and we will get them to the grading team for review. If no issues are found we will finalized your course score. We appreciate your cooperation as we work to resolve this issue. 

• Initial Complaint

  Date:07/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to study.com multiple times about grading my assignment and giving me my transcript. No one will get back to me. And Im not paying another month subscription to access it when they had ample amount of time to get those for me before my subscription was expired. They will not respond to my calls or emails about the situations

  Business Response

  Date: 07/22/2025

  We apologize for the delay and any confusion caused. I can confirm that your assignments for Business 302: Foundations of Leadership have been graded and a final course grade has been issued. While we strive to grade all assignments within one week, occasional delays may occur due to submission issues or high grading volume. Your course is now complete and you are welcome to request your transcript at any time.
  
  

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to cancel my subscription to this company for over 2 months and so far had not received any confirmation email or phone calls. They continued to charge until now. As per being impossible to cancel the contract, I am here to ask for you to help me to interfere and talk to this company to cease this charge as well to prevent other customers from have to go through this problem. This is wrong and I need your help in this matter. They debit my account on 6/12 and they attempted again on 7/12. Please have them stop charges and end contract as per been requested for a while now. Thanks for your time and support. Sincerely, ******* E. ******* ***

  Business Response

  Date: 07/22/2025

  Thank you for reaching out to us. We appreciate the opportunity to address your concerns.

  I reviewed your account registered under ************************ and found that it is currently in a past due status. This occurred because the account was not canceled and we have been unable to successfully process the monthly subscription fee using the credit card on file. After thoroughly checking our system, I was not able to locate any attempt to cancel the account prior to the support ticket (#*******) we received on July 11, 2025.

  We have initiated a process through our accounting department to write off the outstanding balance and manually cancel your membership. This process generally takes 23 business days to complete. Once finalized, you will no longer be billed. Because the most recent payment attempt was unsuccessful, you should not see any charges. However, in rare cases, a previously declined charge may still be processed. If this happens, please contact us directly at ***************** and we will be happy to submit a refund request on your behalf.
  
  

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to formally file a complaint regarding my experience with the Hospitality 309 course on Study.com.I submitted Assignment 2: Research Paper on June 16. On June 27, I received an email stating my paper couldnt be validated due to unverifiable sources or quotes. I revised and resubmitted it on June 30. On July 15, I received the same email again, with no specific feedback.Despite reaching out multiple times between June 30 and July 15 by phone and support tickets, I received no meaningful help. I got a final course grade on July 9, which only reflected my first assignment (a 47), meaning Assignment 2 was given a zeroeven though my resubmission hadnt been reviewed yet.I received one response on July 9 at 8:20 p.m., saying my case was being forwarded to an account specialist, but I never heard back. I left voicemails and continued trying to follow up without success. I paused my account on July 9 to avoid paying for another month since I was not receiving support or timely grading.All my work was submitted on time, with ample opportunity for review. I believe Im entitled to support and grading as part of the service I paid for. To resolve this issue, I respectfully request:A direct explanation of what part of my assignment was unverifiable A fair reevaluation of my resubmitted assignment A partial refund for the Hospitality 309 course Confirmation that I can send my transcript to my university without resubscribing I had a positive experience with another Study.com course, but this situation has caused significant stress and delay. Please address this matter promptly.

  Business Response

  Date: 07/18/2025

  Thank you for reaching out. I appreciate your patience while we worked to resolve your concern. I'm pleased to confirm that your assignment has been graded and a final score has been issued for Hospitality 309. Additionally, I have processed a full refund to the card on file. Depending on your banking institution, it should be reflected in your account within 57 business days. I wanted to remind you that your account is currently paused, not canceled. If you do not plan on continuing your Study.com membership, please be sure to cancel before the end of the pause. Please feel free to reach out if you need any further assistance.

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To be honest, if it is too good to be true or seems too easy, it is probably a falsehood. This company will say 5 business days to be graded and you won't get grades for weeks at a time. Seems like they are more concerned with you having to pay another subscription fee.I only did one class and accidentally submitted a wrong assignment and have asked multiple times if it could be removed so I can put the correct one. I submitted the error on 6/27 and noticed the error the same day and reached out to support. The haven't responded to support tickets 5, phone calls 3, and there is no option to reach out to an instructor. If they would grade it, I could do a resubmission but even that seems to be put off by them. I had a simple request and they cannot even do that and give you the run around. I would have been done with this course before my subscription end date but they keep dragging it out so I just keep twidling my thumbs while retaking test and quiz. I think I'm going to tell my college my experience and maybe they'll consider not using Study.com in the future especially after the collection of complaints here.

  Business Response

  Date: 07/16/2025

  We are really sorry to hear about your experience and understand how frustrating this has been. Delays in grading and lack of support communication are not the experience we want to provide! While our grading goal is 7 business days, delays can happen due to submission volume or verification issues on final exams. We have escalated your concern to our grading team for review, please look for an update on your support ticket 2370420. Please note, you do not need to have an active account while waiting for grades or to request transcripts. We appreciate your patience while we work to resolve your issue. 

• Initial Complaint

  Date:07/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called and called and called, with no response. ****** goes to voicemail, I leave messages but get no response. I have emailed multiple times as well with no response. My assignments have all been graded for my Database course but it's been almost 2 weeks now and the grade has not been posted. I subscribed so I can finish a set number of courses within a month, but it seems Study.com has zero customer service and tries to get their customers to subscribe for more months. Without the grade for my course, and the delays, what's more likely to happen is my renewal period coming up before I send my transcripts

  Business Response

  Date: 07/02/2025

  Thank you for reaching out. We apologize for the delay in our response. We have just posted your final course grades for Computer Science 204: Database Programming and Computer Science 307: Software Engineering. You should get a confirmation email soon, if you haven't already. You are welcome to request your transcript whenever you are ready. Transcripts are not sent automatically; you will need to complete the transcript request form again. Please let us know if you need additional assistance. 

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter logged onto Study.com on September 15, 2023. She and my wife created an account for her, during a free trial period, and she was going to use the program. However, she found another app that she preferred, so on the next day, September 16, 2023, she thought she cancelled the account during the free trial period and never used Study.com again. I thought she was using the program, because she mentioned it to me, so I paid their monthly fee from Sept 2023 until May 2025, a total of 21 charge of $29.99 monthly. In May of 2025, my daughter graduated high school and I asked if she still needed her Study.com account, that's when she told me she only used it 1 or 2 days, and cancelled it before the free trial ended. I reached out to Study.com to ask them about this matter, and they confirmed that the account was created on September 15, 2023 and the last time it was accessed was September 16, 2023. I asked them to refund me for all the charges, as we thought we cancelled before the free trial ended, but they emailed saying they could only credit me for 6 months of charges, for a total credit of $179.94. While I appreciated the 6 months credit, I paid a total of 21 charges for something we thought we cancelled after the trial period. So I feel like I should be reimbursed for the other 15 months we were charged also, which is a total of $449.85. I feel since we did not use the service after September 16, 2023 that shows we weren't using it or planning on using it. I feel it is fair to request a full refund as a result. Thank you.

  Business Response

  Date: 07/09/2025

  Thank you for reaching out. I sincerely apologize for the frustration you have experienced. I can confirm that a refund of $179.94 was issued to the card on file. Please note that these charges were related to a recurring membership, which we strive to make clear during the sign-up process and are stated in our terms and conditions. I have escalated your concern to an account manager for further review. They will follow up with you directly via ticket #******* once a decision has been made. We appreciate your patience and understanding as we work to resolve this matter.
  
  
  
  

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23530532
  
  I am rejecting this response because:  Study.com just confirmed the refund already given to me, and said they would forward it for review.  I don't understand why they are forwarding it for review, they have had plenty of time to decide what to do, when I first contacted them directly, and now that they are receiving my complaint via the BBB.  How many times do they need to review before they do the right thing and refund me for the service that we thought we cancelled?  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 07/11/2025

  Thank you for your message. We apologize for any confusion this situation may have caused. After reviewing your account, we were unable to locate any attempts to cancel the membership prior to your recent inquiry. However, as a one-time courtesy, we have issued a refund. Please note that Study.com is a monthly, recurring membership. Charges are processed on the sign-up or reactivation date each month until the membership is canceled. Future reactivations will not be eligible for refunds under this courtesy policy.
  
  As stated in our Terms of use ***************************************************************;:
  
  "We do not provide refunds for any partial-month or partial-year membership periods, unwatched lessons, or unused memberships."
  
  Because a refund has already been issued in this instance, any additional refund requests will require further review and approval by our management team. We appreciate your understanding and are happy to assist you further if you have any additional questions.

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23530532
  
  I am rejecting this response because: they are not telling me any new information.  My daughter thought she cancelled, they are saying that she did not.  But their employee previously confirmed that we only accessed the study.com account on two days, the day she registered and the following day, when she thought she cancelled.  She never accessed it after that, and that is why I feel a full refund is fair.  They say that further refund would need to be reviewed by their management team, why did they not forward that to the management team already then?  Since that is what I am asking for, is does not make sense.  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 07/28/2025

  Thank you for your patience while we worked to resolve this matter. An account manager was able to issue an additional refund to the card on file. If you have any further questions or concerns, please dont hesitate to reach out.  

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********