Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a membership subscription for $21.21 a month with being able to cancel at anytime. My subscription was successfully cancelled and even when I log on it states that my subscription is inactive yet they continue to take money from my debit card for the membership. I have contacted them a few times.

  Business Response

  Date: 06/19/2023

  Thank you for writing in. We apologize for the trouble you encountered while canceling your account. We have carefully reviewed your support tickets and found that you had another active Study.com account. We have successfully canceled the second subscription and resolved your billing issue. Please be on the lookout for an email regarding your account details. If you have any questions or concerns, please feel free to contact us. Our team is always ready to assist you.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site charges an unethical amount of money considering that their target consumers are students. I was hoping to utilize the resources of Study.com for a couple of upcoming licensure exams that I'll be taking. However, the site quoted me $70/month to use those resources. As students, we already struggle to afford basic living expenses due to time restraints surrounding work opportunities, and the enormous amount of money that we already pay in tuition costs. In regards to my own personal situation, my financial difficulties are further compromised, because I'm a single mother of three children. This site is taking advantage of students who are trying to further their education, and who simply want to find resources that they can use to be successful. If study.com was truly in the business of helping students succeed, they'd lower their costs dramatically and/or provide their services for free to individuals who demonstrate financial hardship. As it currently stands, this company is simply preying on vulnerable students who are seeking academic support services.

  Business Response

  Date: 06/19/2023

  Thank you for sharing your feedback about our pricing. I apologize for any inconvenience caused by our pricing structure. At Study.com, we strive to provide quality education that is both accessible and affordable, and we regret that we fell short of your expectations. We wish you all the best in your academic pursuits, and we invite you to try out our platform with confidence, as we offer a 30-day moneyback guarantee. If you decide that Study.com is not the right fit for you, you can easily cancel and request a refund by emailing our support team at ******************

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free 7 day trial. I was immediately charged for two ***** charges on my account even though I cancelled within the 7 day trial period. You absolutely cannot reach anyone at this company Do not sign up for the free trial service period!!! Beware it is a scam!! B

  Business Response

  Date: 06/19/2023

  Thank you for reaching out to us with your concerns. We apologize for any confusion regarding our trial offer and refund policy. Please be aware that refunds are not automatically issued and must be requested by contacting our support team via email. Upon review of our records, we did not find any previous refund requests from you. However, we were able to locate your Study.com account associated with the email address ************************ After considering your situation, we have processed a one-time refund of $x.** to the card on file. Your Study.com account has now been cancelled, and you will no longer have access to the platform. If you choose to reactivate your account in the future, you can do so at any time and still retain your course progress and preferences. Your refund should be processed and received in 5-7 days, depending on your bank's processing times. If you have any further questions or concerns, please don't hesitate to reach out to us via email at support @study.com.

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account was fraudulently charged by this company. I have never even heard of them. No one else has access to my card. When I called them to see if it could be resolved they just took down my name and phone number. Not high hopes that my money will be returned with that small amount of information but this is the route my bank is making me take.

  Business Response

  Date: 05/15/2023

  ********,

  Thank you for reaching out about your billing concern. After reviewing your account and support tickets, I have found that there is an account registered under your school email address ************************************** I noticed that this account was paused on 3/28/22 using the pause feature, which allows you to temporarily suspend your account for up to 3 months and will automatically renew. We have processed a maximum refund of 6 months back to the card on file. If you have any further questions or concerns, please don't hesitate to reach out to us at ****************** Thank you for your patience and understanding.

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/12/2023 I purchased a membership subscription for $21.21 a month with being able to cancel at anytime. My subscription was successfully cancelled and even when I log on it states that my subscription is inactive yet they continue to take money from my debit card for the membership. I have contacted them a few times.

  Business Response

  Date: 05/03/2023

  *****,

  Thank you for reaching out. I am sorry for any confusion regarding Study.com's billing policy. Upon reviewing your accounts and support tickets, I found that you had two active accounts which led to multiple charges. The account linked with email address ******************** was successfully canceled and refunded on March 16, 2023. Likewise, the second account under email address ******************* was canceled and refunded on April 17, 2023. If you have any further inquiries regarding your account, please feel free to email ** at ****************** We are here to assist you.

• Initial Complaint

  Date:04/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hired by Study.com as a contractor to write long ****** plans for $50 a plan. I completed five ****** plans (which were approved) and then the sixth was returned to me. ***********************/*************************** stated that they didn't like the ****** plan because it used repetitive language and didn't address exactly what it was supposed to (it did address those things and there wasn't much repetitive language- the questions being asked were repetitive). In any case, they usually send a ****** back to you for revision if the reviewer wants you to change anything. Instead, they said that they were terminating my contract because I used repetitive language on that one and blocked me from accessing the account. The ****** plan was fine and I thought the whole thing was shady. I could have revised it to their satisfaction. Plus, it was really low wages for what was asked of me- I spent at least 4-5 hours on each of those ******s. I have an MBA and a PhD so I am more than capable of writing these plans. (I've attached our email exchange related to it)Regardless, my goals are two-fold: 1) To be paid for the ******s I wrote- $250 (the 5 approved that I completed). I have an invoice from when I had only completed three. Unfortunately, I am unable to access the latest one (showing all 5) because I can't access the site. I attached the partial invoice to this complaint.2) To warn others who may get taken by this company. I do feel that something really unethical is happening there with making people work and then not paying them. It's a scam. I realize that this is not a huge amount of money, but I did the work and it's not fair to not be compensated and then also treated so poorly. I don't want others to make the same mistake. I don't want to work with study.com anymore, but I do deserve to be compensated for my time. Thanks for your help.

  Business Response

  Date: 04/25/2023

  Thank you for writing in and sharing your experience. We appreciate your hard work and dedication to creating quality content; however sorry to hear Study.com was not a good fit. After some research, it is confirmed that you were paid for all approved ****** submissions. If you have any questions, please do not hesitate to email us at ******************************* We are happy to help! 

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you:

  
  

  ***************************enhanced-prep/456228346

  Customer Answer

  Date: 04/14/2023

  Purchased a solution from Enhanced Prep but the output was not inline with their advertised standards of 95% acceptance rate. Website is unclear, questionable, and misleading. Attempted to seek resolution with previous advisor, however got nowhere. For the money we paid and the outcome we were lead to believe would occur; we were lead astray.

  Business Response

  Date: 05/01/2023

  *****,

  Thank you for writing in. I apologize that your experience with Enhanced Prep did not meet your expectations. After reviewing your support ticket ending in 405 and the communication thread with one of your ***********, It appears your daughter had made significant improvements in her scores very quickly. I hope this news brings you some relief and reassurance that our test prep tutoring company is dedicated to thoroughly preparing students. While we cannot guarantee college acceptance, we do our best to equip students with all the necessary skills to increase their chances of acceptance. Ultimately, the college application process involves many factors beyond our control. We extend our best wishes to your daughter as she progresses on her academic journey.

  Customer Answer

  Date: 05/16/2023

   
  Complaint: 19637175
  
  I am rejecting this response because:

  What you have advertised on your website and what we were 'sold' are not the same thing.  She did make an improvement, it was not within the bounds of the what you advertised 95% of your students .  As such, your advertisement is false and misleading.  

  
  ***** Brain

  Business Response

  Date: 05/24/2023

  Thank you for writing in. We understand your disappointment and frustration and assure you that we will do everything possible to help students achieve their goals. However, we cannot guarantee admission to any specific college or university. As our policy mentions, we do not provide refunds for our services. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help.

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid the company a total of over $700.00. I attempted to cancel my subscription with the company both via email and on their online contact site. The 'submit' button on both the cancellation form and ******************* site did not work so I attempted to send an email to their contact email and received an error message that something was wrong with the address (copied and pasted from their site). I did cancel payment via paypal, but do not know if it will be honored.

  Business Response

  Date: 03/14/2023

  *****,

  Thank you for writing in. I am sorry you experienced difficulty reaching our support team and canceling your account. Study.com subscribers can cancel their accounts anytime from the user's dashboard under the Membership tab to avoid unwanted charges. After reviewing your account, I see that it was not canceled. As stated in our Terms of Service (12-c), Study.com is not responsible for unused or forgotten accounts. We understand that life can get away from us. As a courtesy and according to PayPals maximum 180-day refund, we have successfully processed a 6-month refund to your PayPal account. Your refund should be received within 5-7 days, depending on bank processing times. Please let us know if your refund exceeds this window or if you have any additional questions by emailing us at ****************** We are here to help! 

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, 12/27/2022, I went on Study.com's site and signed up for a free trial. On their website it states - and I took pictures of the screen every step of the way because I did not understand why they would need my card number - "payment information - here's why we ask for your payment info - 1. Integrity - Without a credit card on file, spammers could create fake accounts and ruin the integrity of our program..." (etcetera)They literally lie ON THEIR SITE! I checked my bank account today, 12/28/2022, and they had taken $59.99 out of my account AND I am having to "cancel" a subscription that I never signed up for, which they won't do until January 27, 2023, according to their website when I tried to contact them to get my money back. Additionally, when you call their customer service number, you have two choices - press 1 or 2. Both choices lead to the same message; no one answers. The message says to leave your name and number and they will call you back. I am shocked at this obvious bait and switch being used by a well known company. This is fraud. I want my money back. I can't believe Study.com are such shysters. It's shocking.

  Business Response

  Date: 02/19/2023

  Thank you for writing in. I am sorry to hear you were not satisfied with your experience. After reviewing your account and support ticket, our customer support team received your voicemail and processed your refund as requested. If you have any questions, please do not hesitate to contact us at ****************** We are here to help!

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to start by saying that I think Study.com is a great resource. Higher education is incredibly expensive and it has allowed me to save a lot of money. However I have had 2 unrelated issues over the past 2 months I would like to see resolved. The first is for my bill on 10/14. I had just finished the required quizzes and went to register for the test but it wouldn't allow me to do so. It said I needed to "finish all required quizzes". It turns out they had updated the class quiz requirements but this took some time to update and I didn't see any new quizzes until the next day when my test credits had expired and I had been charged again already. I attempted to resolve this which led to the customer support rep I was working with to simply give generic responses with no real help. I sent screen shots of proof showing that my account would not let me register, and also that I had completely finished all quizzes. I filed a dispute with my credit card issuer for that charge and I expect the outcome to come out in my favor.
  
  The second issue is for the most recent charge on 11/14. According to my receipt I should have had access until 12/13/22. However my account was cancelled early at 11:41am on 12/12/22. (have email proof) I was again planning on taking 2 tests that night. All of my work to get those classes done on time went down the drain. All I had left were a few more quizzes and the tests, now it wants another 200 dollars. I also asked about this and they told me that my account was under "investigation" because I had submitted a dispute last month so I can't use my account. This is incredibly unprofessional and comes across like Im the one making the mistakes. I don't want to rip anyone off I just want to be treated fairly and to use the service I paid for, in the timeframe I was told I could use it. I expect a refund, or access to be granted back to my account and 2 test credits to be issued.
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/19) */
  ******
  Thank you for writing in and sharing your experience. I am sorry to hear you had some technical issues with one of the courses and restricted access to your account. An email was sent on 12/16/22 to ****************** with details regarding your account; please be on the lookout for support ticket *******. If you have any questions or concerns, please do not hesitate to reach out. We are here to help!
  
  
  Business Response /* (-10, 6, 2022/12/19) */
  ***Document Attached***
  Screenshot of email sent to customer regarding account details