Complaints
Customer Complaints Summary
- 129 total complaints in the last 3 years.
- 51 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/10/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Study.com charged me almost **** for an erroneous account. I had an account with them under my email and was paying around ** a month. I did not know I was paying an additional *** a month for an account I was unaware of until I purchased an account monitoring software. I tried to call ********* to eradicate this, and they emailed me to tell me they did not conduct business over the phone. I then received an email telling me they would "courteously" rescind one of my *** payments. I was charged for the months of May, June, July, and August 2022. That's almost **** that I was unaware of, and I never used that erroneous account. I want my money back, please, and thank you.Business Response
Date: 10/11/2022
Business Response /* (1000, 5, 2022/10/03) */ Thank you for writing in and sharing your billing concerns. Sorry for any confusion surrounding Study.com's billing practices; active accounts are billed monthly or annually unless cancelled or paused. After reviewing your membership and support tickets, I see that your account was cancelled on 8/21/22, and due to your circumstances, my team has successfully processed the remaining refunds. If you have any questions regarding your account, please do not hesitate to email us at ****************** Consumer Response /* (2000, 7, 2022/10/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank You for the adjustment and speedy response timesInitial Complaint
Date:09/06/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did a subscription on September first to study ************** on STUDY.COM They offered the subscription at ****** I assigned but every time I want to keep in the program it says I have to upgrade the program because it does not say at the beginning how was it. I upgraded the same moment to continuing study but when I was going to have the quizzes it says upgraded and i did not like it. They lie to you with ****** and it would be ******* I said I did not like it when people lie to you. I canceled the same day i opened it and I was asking my money back. They did not offer this program or promotion or mentioned at the beginning or they did not show me the restrictions at the beginning either. UNLESS YOU HAVE SIGNED UP FOR YOUR SUBSCRIPTION PURSUANT TO A PROMOTION THAT INCLUDES A REFUND RIGHT, AND YOU SATISFY ALL APPLICABLE TERMS AND CONDITIONS TO QUALIFY FOR SUCH REFUNDS. The plans are: Answer edition ****** / Basic Edition ****** They don't want to return what I paid.Business Response
Date: 10/21/2022
Business Response /* (1000, 5, 2022/10/03) */ Thank you for writing in. Sorry for any confusion surrounding Study.com's plans and pricing structure. The Plans and Pricing page ******************************* provides a list of features for each plan. After reviewing your account and support ticket *******, our team provided you with additional information to clear up any confusion and because you were within our 30-day money-back guarantee, a full refund was successfully issued. If you have any questions, please do not hesitate to email us at ****************** We are here to help!Initial Complaint
Date:09/03/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Scam. Created an account and was INSTANTLY charged over ************ No notice. Nothing. Signed up for what I thought was a free trial. I wasn't even charged on the right card!!!! It was through Paypal and tried all my cards to charge them!!! Avoid at ALL costs unless you want them to take everything out of your bank account.Business Response
Date: 10/12/2022
Business Response /* (1000, 5, 2022/09/23) */ ********, Thank you for writing in. I am sorry for any confusion surrounding *********** billing policy. All memberships have a 30-day money-back guarantee. After reviewing your membership and support tickets, I see that our team swiftly processed your refund and canceled your account. If you have any questions, please do not hesitate to email our support team at ****************** We are here to help!Initial Complaint
Date:08/24/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/24/2022 I went to increase the length of account that has been paused. Instead I clicked the wrong button and when my account unpaused I was charged the full month. It's not a service that I need or plan to keep using. It's over **** worth of a transaction.Business Response
Date: 09/30/2022
Business Response /* (1000, 5, 2022/09/13) */ *****, Thank you for writing in with your concern. I am sorry for any confusion surrounding Study.com's billing policy. After reviewing your account and support ticket, I see that your account unpaused on 8/24/22, then canceled and refunded within 24 hours. If you have any questions, please do not hesitate to email our support team at******************. We are here to help!Initial Complaint
Date:08/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been calling ********* and They charged my card ****** for a membership account and the was suppose to ***** and I have reach to several people in customer service but they have refused to help and I did recieve a email but the support never responded back once I email them so I would to have the amount back to me in the of ****** that was removed from my card this was the incorrect amount .Business Response
Date: 09/29/2022
Business Response /* (1000, 5, 2022/09/10) */ Thank you for writing in. Sorry for any confusion surrounding our billing policies. After reviewing your account and support tickets, I see that your account was reactivated under the annual plan, which was billed accordingly, and swiftly refunded within 24 hours. If you have any questions, please do not hesitate to email our support team at [email protected]. We are here to help.Initial Complaint
Date:07/27/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used********** for three months to study for the CPCE. Nearly none of the material they taught me was on the exam. I have heard this from other folks, so I am filing a complaint. They are falsely advertising that this program prepares folks for the CPCE when there is almost no overlap of material. 1, possibly 2 questions out of nearly 200 were covered by **********Business Response
Date: 10/13/2022
Business Response /* (1000, 5, 2022/08/02) */ Mary, Thank you for writing in. I am sorry that ********* did not meet expectations; we never like to hear our members unsatisfied with their Test Prep experience. After reviewing your account and support tickets, I see that your account was successfully refunded on 7/29/22. If you have any questions, please do not hesitate to email us at ******************Initial Complaint
Date:07/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used study.com to prepare for my social work licensing exam (LMSW) The site claims to provide the appropriate content to take the test. When I tested, none of information was recognizable as the content I had studied on study.com (which I studied extensively). Also, I contacted ASWB. The rep said study.com has no connection to their organization. I spent $59.99 for 3 months (approximately $180) and want my money returned. I will talk to ASWB further about pursuing a lawsuit for wasted money and time.Business Response
Date: 08/05/2022
Business Response /* (1000, 5, 2022/07/19) */ Thank you for writing in. I am sorry to hear we did not meet your expectations. I have located your account and successfully processed a refund to the card on file. We take great pride in all our Test Prep courses and will notify our content writers to review the material for possible updates. If you have any questions, please do not hesitate to email us at******************.Initial Complaint
Date:07/10/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the complaint I sent to STUDY.COM. It lays out my complaint to them: "Since I have no recollection of signing up for study.com, I didn't know my password. I tried to get it "changed", and received notice on study.com site that they sent a password to my email . No such message is in my inbox or in my spam folder. I am trying to learn how in the world I signed myself up for a study course while my wife and I were in a frantic, desperate battle against her cancer. I am 75 years old - it's not like I'm planning to go to college! You have been charging me monthly since June but have not sent me anything. I did not see the charges until today, and immediately contacted you to resolve the problem. My wife has been very ill since last year, and my attention has been and is focused solely on her and her comfort. It is not my nature to think a company would employ stealth to get people into memberships, so I became distracted from policing my credit card statements. I am contacting the FTC and BBB. I will not allow you to keep my hard-earned money. I suggest you give me my money back."Business Response
Date: 08/01/2022
Business Response /* (1000, 5, 2022/07/19) */ ****, Thank you for writing in. I am sorry to hear your account accrued unwanted charges. An email has been sent to the address listed above regarding additional account details. If you have any questions, please do not hesitate to respond to support ticket *******. I'll be happy to help. Consumer Response /* (2000, 7, 2022/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
Date:06/16/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The transaction was not returned even though a 30-day guarantee. I used the trial offer for less than 1 hour. This is in direct violation of the guarantee.Business Response
Date: 06/24/2022
Business Response /* (1000, 5, 2022/06/17) */ Thank you for writing in. I'm sorry to hear that Study.com is not an excellent fit for your learning needs, and I apologize for any confusion surrounding our refund policy. Refunds are not automatic; they must be requested by emailing our support team at *****************. After reviewing your account and support ticket, I see that one of our customer success team members swiftly processed your request. Please allow 5-7 days for your financial institution to reflect the credit. If you have any questions, please do not hesitate to email us. We are here to help! Consumer Response /* (2000, 8, 2022/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund was issuedInitial Complaint
Date:06/16/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I somehow/ accidentally set up two accounts with study.com. They have charged me on two credit cards for just one service. I only signed up for one month. April to may. They won't refund me the double charge for that month, or for the may June or June July charges on two credit cards. I haven't used the service since April. When I call it goes to a voicemail. They will only communicate through email with me and said they elevated my case.Business Response
Date: 07/06/2022
Business Response /* (1000, 5, 2022/06/17) */ *******, Thank you for writing in. Sorry for any confusion surrounding our billing policy and Terms of Use. I have reviewed your account and support ticket ******* and replied with specific details regarding your billing concern. If you have any questions, please do not hesitate to respond. We are here to help!
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