Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Meta Technology Company

  1 Hacker Way Menlo Park, CA 94025-1456

• 

  Meta Technology Company

  1601 Willow Rd Menlo Park, CA 94025-1452

• 

  Meta Platforms, Inc.

  1 Community Circle New Albany, OH 43054

• 

  Facebook

  151 N Franklin St Chicago, IL 60606

• 

  Meta

  770 Broadway, 15th Floor New York, NY 10003-9522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was sent to me thru their meta pay option. It has not cleared and has been days of trying to get resolved when its normally instant. Now my requests for help for resolution are being ignored.

• Initial Complaint

  Date:07/13/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to lodge a formal complaint against Facebook due to their negligence in handling a serious security breach involving my wife's account, registered under ************************* *************************** Despite our repeated attempts to regain control of the account, ********************'s support team has failed to provide adequate assistance.The compromised account contains sensitive information, including private images of our baby. The hackers have changed the account's associated email and phone number, making it inaccessible to us. We requested Facebook to disable the account until it can be secured, but our request has been ignored.We believe Facebook's inaction could constitute a violation of privacy rights, negligence, breach of contract, and potentially aiding identity theft. Furthermore, the lack of accessible emergency contact methods for users is a significant concern.We urge the Better Business Bureau to intervene and direct Facebook to take immediate action. The potential harm from inaction is immense. We appreciate your immediate attention to this matter.Sincerely,*****************

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to you today as my Facebook account has been compromised, and despite my best efforts, I have been unable to receive the necessary assistance to recover it. I am writing with a sense of urgency, as I have seen firsthand how you have successfully helped a friend of mine in a similar situation.My account's email address and password were changed overnight, and every attempt I make to regain control redirects to this new email. I am willing to provide any information required to verify my identity and assist with the recovery process.Here is the *** for my compromised Facebook account: ******************************************************* I have also attached several screenshots that illustrate the unauthorized activity and changes made to my account. These should provide you with valuable insight into the extent of the breach.I have received no meaningful support from various channels I have explored.Furthermore, I wish to express my frustration and disappointment with the lack of assistance I have encountered throughout this distressing ordeal. As a long-time user of ********************, I have always trusted in the platform's commitment to user security and support. However, my recent experience has left me deeply concerned about the effectiveness of the security measures and the level of support provided by Facebook.I kindly request that you prioritize my case and provide me with the necessary guidance and support to recover my account promptly. Your attention to this matter and acknowledgment of this email would be greatly appreciated. I kindly request regular updates on the progress of my case as well.Thank you for your understanding and assistance in this difficult situation. I remain hopeful that with your help, I can regain control of my account and restore my trust in the platform.Yours sincerely,*********************** ****************************** this is the hacked email *********** I am happy to provide any form of identification

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have uploaded the screenshots that I took of a message that a hacker sent my daughter to give them money in return of my Facebook account. The hacker is using my profile to fraudulently sell items ranging from exercise equipment to puppies. They have already scammed friends. I have lost all control of my account. The hacker has changed my password, email and telephone number. ALL attempts at recovering my account have failed. No one at Facebook will help and close the account. I have sent numerous requests regarding this conversation and nothing is being done. I just want to close the profile.

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,My personal Facebook account got hacked recently.The hacker changes my associated mobile number, email address and password.I've been trying to recover my account, though ******************** was not helpful at all.I submitted many forms, tried to share papers with them but eventually nothing has changed on their side.Currently, I cannot reset my password, and have no access to my precious account.My ******************** account include my entire life story, and I'm facing a huge lost by all means at this given time.Please help me get Meta's attention concerning this matter,My account Url is:********************************************

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,My personal Facebook account got hacked recently.The hacker changes my associated mobile number, email address and password.I've been trying to recover my account, though ******************** was not helpful at all.I submitted many forms, tried to share papers with them but eventually nothing has changed on their side.Currently, I cannot reset my password, and have no access to my precious account.My ******************** account include my entire life story, and I'm facing a huge lost by all means at this given time.Please help me get Meta's attention concerning this matter,My account Url is:*********************************************************************

• Initial Complaint

  Date:07/13/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My facebook and instagram accounts were deleted on january 1st 2023 for no reason. I repealed the decision twice and provided the information they requested like my ID and was denied access even after that. Both accounts were linked to my email ********************** and my Instagram username was mo_almasri.Its very important I get these back as not only do they hold all of my contacts in my business, but they also hold a life longs worth of my memories.Please help me get this account back!

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Facebook account was hacked early morning on July 4th. I received an email from Facebook saying that someone from near *******, ********* added an email address to my account; another email saying they erased both of my email addresses from the account; another email saying they erased my phone number from the account; and every attempt for me to report my account as stolen has failed. Facebook apparently has no phone numbers whatsoever that can be called (this, I think, should in & of itself be a crime). And, whoever hacked into my account started running *********************** on a page that I'm an administrator of, causing $1,800 in financial damage. Still, I have apparently no way whatsoever to communicate with Facebook. Each and every time (over 50 times) that I attempted to report my account as hacked / stolen, it either a) got frozen forever on a screen that said "Submitting ID", or b) said I had been locked out for trying to report my account as having been hacked too many times.

• Initial Complaint

  Date:07/12/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15, 2023 meta sent me a link with in my personal facebook professional dashboard. It read caution please confirm and secure your business account or it will be deactivated with in a set time. I clicked the link and the next day May 16,2023 two of my business page admins and myself were deleted and removed completely of my Facebook business page. The hackers took over my account and removed me as financial administrator. After they removed us completely they began to post in a private group gaining over 19 k followers which incurred 6k of income in my name. Currently Im receiving meta invoices with the amount the hackers are receiving under my name in their bank. Im very concerned that *** tried numerous attempts to contact Facebook to hep and they have responded that my business account has not been compromised. This situation is ruining my income status and small Facebook business reputation. The BBB is my only hope to help me get Facebook met to help me resolve this issue of identity theft.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a business account/page Kickapoo Creek Toy Aussies that we have been using for years. Nothing has changed as far as activity or how we handle our page. We post the same content that we always have. Back in November and December of 2022, we started getting flagged and restrictions placed on our account. No explanation or solid reason. Just the very basic, vague Facebook language that it goes against community standards. We tried to dispute but it is impossible to speak to anyone. In the rare moment you make contact with a live person, it is some overseas that doesnt speak great English and reads off a script and can offer no real assistance. Not once has it been explained why these restrictions took place and are still there. I got a lame excuse that it was just a content issue. That is false and our content and posts have not changed. We have paid hundreds in advertising for our page. We get messages and notifications from Facebook encouraging us to place ads but then get flagged and restricted for weeks/months. The restrictions are still in place. Where we used to get ****s of interactions, we now barely get *****. So Facebook asks us to advertise and even provides ad credits and we now have almost 12k followers but then restricts paying accounts and limits visibility so hardly any of those followers actually sees our posts. Facebook can either lift the restrictions or we will file a lawsuit through our attorney. This is fraud and theft of funds through false advertising. This has had a severe impact on our business and livelihood. We are a live brick and mortar business. We have a legitimate business website. We have a state license.