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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,695 total complaints in the last 3 years.
    • 3,755 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased $14.00 off Instagram in order to boost, a video. It. Never. Boosted.Trying to communicate with what appears robots on the other end of Facebooks customer service is incredibly frustrating. Ive given them everything they requested and more in order to find my account and fix it. I wanted them to go ahead and boost my video OR refund my money back.Facebook owns Instagram so you deal with Meta customer service which is possibly the worst customer service Ive ever encountered. Probably why Im having such hard time communicating with them, they are probably (which I have NO problem) but they dont understand English and be able to do simple problem solving. They keep closing my concern, and Ive been waiting and waiting and waiting them to either boost or refund. All I get back is weve closed your concern.At this point, Im good without boosting. Ill stick with TikTok which has excellent customer service and they really boost videos, unlike Instagram/Facebook. Please refund the $14.00. Photos attached of charge from my bank, the many many email conversations that WENT NO WHERE.

    • Initial Complaint

      Date:08/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My facebook was hacked and the hacker changed my email and phone number leaving me unable to use any of the recovery options. The hacker attempted to use my meta pay and has asked many friends and family for money posing as me. I cant believe that Facebook doesnt have a help line or live chat to help fix the issue. Please help me recover my account.

    • Initial Complaint

      Date:08/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 30, 2023 - purchase made through Facebook market place (protected purchase). Order # *************** August 3, 2023 - refund requested for order # *************** Seller denied refund. August 8, 2023 - claim # **************** initiated per purchase protection policy. August 15, 2023 - **** from Marketplace emailed to deny my claim. I responded requesting an escalation; said request was denied. Attached is the documentation from my purchase that was listed as covered by purchase protection as well as correspondence. Let me know if you need anything else.

    • Initial Complaint

      Date:08/16/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook has for years continuously harassed me for my conservative view point. They are criminals who violate rights, and their business should be disbanded and ***************************** is a criminal and should face life in prison. He is a tyrant and help Fraud ***** get into office.

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook account was hacked on July 15, 2023. I attempted to recover it using all of Facebook's recommended methods through their help center. All attempts failed due to the hacker removing all my email addresses off the account and my phone number. Facebook's recovery methods don't work unless you have either an email or phone number attached to the account.I spent the last several weeks sending somewhere around ***** emails and messages to every email address and social account for ********************/Meta I could find and have received zero response. Their phone number just has a recorded message saying they don't offer phone support.My account was attached to two business pages and several groups which have all now been lost along with 15+ years of memories.I want Facebook to recover my account.

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************** can go to messenger and call them or their husband a raciest but when the tell them off because it was not true and no comment was made they get an account warning. Call someone raciest literally is going against stand but hey let go after the white lady defending her husband.

    • Initial Complaint

      Date:08/16/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* ***********************, aka **** *****, is running a backyard breeding operation facilitated through her Facebook pages. She currently maintains at least 2 separate accounts, one as a backup in times she's been muted on her "main"Main account: ***************************************************** Backup account: ********************************************************************* Over the past 48 hours she has posted numerous photos of her most recent breeding operation to solicit customers for the 12 puppies her underage dog just birthed. I have reported the posts and Facebook/Meta has determined they doing violate their TOS against sales of animals. I assume the bot is looking for particular words, as ******* is very careful to not use words that will get her muted again. In addition, she has recently begun shilling "vitamins" making ridiculous health claims. Again, the Facebook bots didn't find anything against TOS. This woman is not only spreading harmful information and creating a bunch of unhealthy inbred dogs, she is using Facebook SPECIFICALLY to target vulnerable individuals and take their money. The multiple accounts alone are in violation of TOS and should have her removed: *********************************************************** "It's against the Facebook Community Standards to maintain more than one personal account."

    • Initial Complaint

      Date:08/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May ******* at ****************************** am writing to express my profound disappointment and frustration with the absolute lack of assistance and support I have received in relation to the compromise and subsequent disabling of my Instagram account. I am reaching out before taking the step of legal action, as I am left with no other recourse after six agonizing months of being ignored and neglected.On January 18th, 2023, my account was first compromised, followed by another breach on February 10th, 2023. Since those incidents, I have diligently attempted every conceivable method to establish contact with Instagram support to rectify this situation, only to be met with a wall of silence and indifference.I find it utterly astonishing that a platform as substantial as Instagram, owned by ******************** boasts such a pitifully inadequate support system. It is my right, as a user and a customer, to expect timely and efficient assistance when facing such a critical issue. The fact that I have gone to extraordinary lengths to rectify this situation further highlights the complete absence of accountability and concern on your part.I have explored every possible avenue for resolution. I have reached out to state attorney generals, representatives, senators, and district attorneys in my relentless pursuit of justice. I have written three formal demand letters, made countless appeals, and contacted Facebook business support in vain. I have utilized the data access and privacy rights forms, reported the issue via the app, and taken my plea to social media platforms. I have even tried to establish contact with your employees, resorted to watching ******* tutorials, and meticulously studied online articles - all in a desperate attempt to regain access to my account.My new email address is, ******************************* as I no longer trust the email associated with my compromised account.Thank you

    • Initial Complaint

      Date:08/15/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook account was hacked and my phone number and email was change and I no longer have access to it, I tried but Facebook (Meta) has no way in contacting them for assistance which has brought me here in having to ask BBB for assistance.

    • Initial Complaint

      Date:08/15/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook account was disabled on 8/8/23 without explanation. When I tried to restore the account and submitted my ID as requested in the form, message said decision cannot be reversed because I did not follow Facebook Community Standards. I'm not sure what standard I may have violated since no explanation was given. I just want my account back.

    Meta Technology Company is NOT a BBB Accredited Business.

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