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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,694 total complaints in the last 3 years.
    • 3,770 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/27/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook has done nothing but go against every right I have

    • Initial Complaint

      Date:08/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I manage a *********** Sports page on FB (************************ Swim Team), a community page, and my own page, which I have had for over 15 years. My 17 year old daughter has an Instagram account linked to my email and Instagram account and for some reason got de-activated. We uploaded a copy of her ID and did a selfie and it was still banned with no way to appeal. Now my facebook is removed, along with the school page I created. I have 15 years of photos I want access to and I would like my account back.

    • Initial Complaint

      Date:08/26/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account (jimjimhk) has been disabled/used for no reason, and **** has no way to contact it. The system may have some issues that I can't submit a complaint. May I ask Meta to review the situation in person and contact you as soon as possible. My account (jimjimhk) included many important photos with my family and my career which has disabled since 21 Aug 2025. I look forward to hearing from you guys soon. And my email is ************************** Thank you.

    • Initial Complaint

      Date:08/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is a scam facebook account that is stealing videos from the registered charity I work for. We have reported the page HUNDREDS of times. We have reported their fraudulent donation links. The links get removed but the account stay up. They are scamming innocent people out of money and using videos from reputable rescues to do so. They also have multiple instagram accounts with the same donation links. We have reported them and nothing happens. We are a verified page on facebook. Here is the link to the pages *********************************************************************************************************************** *****************************************************************************

    • Initial Complaint

      Date:08/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal Facebook account was hacked on April 27, 2025. Using it, hacker created a fraudulent Instagram account that violated Metas rules, which caused my Facebook account (and 2 linked pages) to be suspended.Since then, I have been unable to appeal. Each time I try to log in, I receive a 6-digit verification code, then a message that my account is suspended. And the countdown of how much time I have left. Now about 59 days remain. Every Appeal link and Find Your Hacked Account requires login, which is blocked.Over the past 4 months I have:Submitted ID verification twice.Paid for Meta Verified on Instagram and had 4 support chats (only receiving broken login links).Emailed Meta security and Escalation teams details & screen shots with no response.Emailed Appeals and Disabled teams details and screen shots six times with no response.Contacted my state AG, who confirmed they cannot assist.I am the rightful owner of this account since about 2010 and can prove my identity. The hackers actionsnot minecaused the suspension. I request **** immediately restore access to my account or provide a direct path to appeal.

    • Initial Complaint

      Date:08/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint because my personal Facebook account, located at ******************************************************* was hacked and taken over by an unauthorized third ********** are the details of the situation:Nature of the issue: My account was compromised by a hacker who immediately changed the primary email address associated with the account to their own. They also enabled two-factor authentication (2FA) via an authenticator app that I never set up.Impact: Because of these unauthorized changes, I am locked out of my own account. All recovery codes and verification emails are now routed to the hackers email address, and I am unable to access or reset my account through the standard Facebook recovery process.Attempts to resolve:I attempted to use the official recovery links on Facebooks *********** (including ***********************************************************, *******************************************************************, and ID upload forms). These links either do not work, return page not available errors, or redirect me back into the same loop requiring codes sent to the hackers email.I contacted Facebook/Meta Support through the official channels available to non-business users. No effective resolution was provided.I attempted the impersonation report form, uploading my government-issued ID and providing proof that I am the rightful owner of the account. I received no confirmation that this was being acted upon.Why this is urgent: My account contains personal messages, photos, and information, and the hacker has complete control over it. This puts not only my data at risk, but also the security of my contacts and the broader community, as the hacker could impersonate me to scam others.Despite repeated attempts to resolve this directly through ************** I remain locked out. The lack of working recovery options or direct human support for non-business users has left me with no path forward except filing this complaint.

    • Initial Complaint

      Date:08/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/25/2025 my Instagram account (@_isis_imani), which was recently disabled without any prior warning. According to Instagrams own documentation, users are typically provided warnings before account action is taken, yet I received none. I have had access to this account for over 10 years and have never had an issue. This account represents my personal brand and is critical to my business operations. Losing access to it has disrupted my engagement with my audience and could result in long-term financial loss, as my business relies heavily on my online presence.There are post now missing from my business account due to them being in collaboration with my personal account. This is hindering me from making proper advertisements. I have already submitted an appeal through Instagrams official channels, but it has gone nowhere and I have received no meaningful response. Many support agents admitted that this is a known problem that the company has not fixed and have been an issue for almost 3 years. I am requesting that Instagram review this decision and restore access to my account as soon as possible.

    • Initial Complaint

      Date:08/26/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook and Instagram accounts, which I have had for over 13 years, were recently banned with the message that they may be associated with another account that violated community guidelines. I do not know of any such account, and I believe this is a mistake. I submitted an appeal, but it has gone unanswered. I am requesting that **** review this issue and restore my accounts. This happened on 8/26/2025.

    • Initial Complaint

      Date:08/26/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint:I am the rightful owner and administrator of a Facebook Business Page that represents my business. Due to a system error, I was accidentally removed as the sole Page admin, leaving the Page orphaned with no way to regain access. This has caused significant harm to my business by preventing me from communicating with customers, managing content, and running ads.I have followed all official Meta instructions to resolve the issue:Submitted multiple Page ***** Dispute requests.Reported the problem through the *********** with screenshots.Attempted to contact Meta Business Support via Messenger and feedback tools.None of these attempts have been acknowledged or resolved. My reports do not even appear in my support inbox, raising concerns that Metas system is failing to properly document my case.Meta advertises that business owners can recover Pages through the ***** Dispute process, but in practice, the process is broken and inaccessible without active ad spend or Meta Verified. This effectively locks small business owners like me out of our Pages and creates unfair harm to legitimate businesses.Requested Resolution:I am requesting that Meta:Review my Page ***** Dispute claim and verify my ownership using the supporting business documentation I am prepared to provide (ID, business registration, etc.).Restore my administrative access to my Business Page OR provide a direct support channel (phone or live chat) to resolve this matter.Impact:Without access to my Page, I am unable to represent my business properly, respond to customer inquiries, or maintain credibility with clients. This has a direct financial impact and damages my ability to operate.Lost Business Page ***** Credentity Lost Business Page Link: ******************************************************************** Lost Page ID: *************** Personal Profile: ******************************************************

    • Initial Complaint

      Date:08/26/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the Chief Executive Officer (CEO) and legal representative of ********** (Entity No. ************), a registered U.S. company. My business relies on Metas Business Manager and Facebook Pages to manage brand presence, analytics, and cross-platform ************* early August 2025, I lost administrative access to my Business Manager (ID: ***************** and Facebook Page (ID: ***************, Name: Dimucc). On August 4, 2025, I filed my first escalation through **** support. Since then, I have submitted multiple proofs of ownership including an attestation letter, government-issued ******* registration, *** EIN letter, and business banking records.Despite providing complete documentation, **** has repeatedly closed or merged my cases without restoring access. Their responses state that no compromised activity was detected, but this is not a security issue it is an admin ownership dispute. Because **** has not reinstated my admin rights, I cannot link my Business Manager to Instagram, manage analytics, or control my brands Page. This creates a security risk and prevents me from pursuing brand partnerships and properly publishing content as a creator.I respectfully request that Meta escalate this matter to the appropriate team for ownership disputes and restore full admin access to my active Facebook profile:Profile: ************************************************ Email on profile: ********************* Business contact email: ************************ This profile should be reinstated as the rightful administrator of Business Manager ID **************** and Page ID ***************.

    Meta Technology Company is NOT a BBB Accredited Business.

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