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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,676 total complaints in the last 3 years.
    • 3,751 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account tireddasfbro was disabled on August 27, 2025 for no clear reason. I submitted multiple appeals through Instagrams official channels but received no response. I have not violated ******************** Guidelines, and I believe my account was disabled in error.I have attempted to contact Instagram/Meta via support forms and Meta Business Help, but my issue remains unresolved. I am requesting a formal review of my account and reinstatement.This complaint is not about a financial transaction, health issue, or legal matter my sole goal is to regain access to my account. I am happy to provide any additional verification information if required.

    • Initial Complaint

      Date:08/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Meta (Facebook and Instagram) has been suspending and permanently deleting hundreds of thousands of real accounts, for reasons ranging from "child sexual exploitation" to "violation of community standards." These charges are false, and based on their AI algorithm's erroneous flagging of violations. The bans are resulting in people losing access to their businesses, memories, loved ones, and social contacts. There is no customer service provided for people who appeal their cases to the company, and no further recourse once the bans are instated. My account was suspended in August 2025, and I discovered a huge community of people who have also been unjustly affected.

    • Initial Complaint

      Date:08/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Instagram has wrongfully banned my account and the **** support has done absolutely nothing to help me out but provide weak options that I have already tried.

    • Initial Complaint

      Date:08/27/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am Meta Verified and a paying customer of ********************. This complaint has to do with a wrongful suspension of my Facebook and Instagram accounts for alleged child sexualization, ******, and abuse false, defamatory, and damaging to my reputation and business.?I am a licensed real estate professional in the state of ********** who relies on Facebook and Instagram to conduct business, stay connected with clients, and communicate with family and friends. Meta wrongfully suspended both of my accounts, accusing me of violating community standards regarding child sexualization, ******, and abuse.These allegations are not only false but extremely serious and damaging to my personal and professional reputation. I have never posted any content remotely related to these categories. To be accused of such violations is outrageous, defamatory, and insanely out of pocket.I have already:* Submitted an appeal through Metas internal system.* Contacted Meta directly through **** Verified support.* Reached out to my state Attorney General and local news for assistance.Despite these efforts, I have received no clarity, no meaningful communication, and no resolution from Meta. I pay for **** Verified and expect fair treatment and access to real support with real answers.This wrongful suspension has directly harmed my livelihood as a realtor by cutting off communication with my clients, leads, and referral network. It has also unfairly placed a cloud over my personal reputation due to the serious nature of the allegations.?I am requesting that Meta:1. Immediately restore my Facebook (***************************************************) and Instagram (@careysteiner) accounts. 2. Remove any record of the false violations from my account history.3. Provide a written explanation and apology for the wrongful suspension.I am filing this complaint to ensure that **** is held accountable for this damaging mistake and to request urgent correction.

    • Initial Complaint

      Date:08/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 16, 2025, my Instagram and Facebook accounts were wrongfully disabled without cause. Despite numerous attempts to resolve this matter, I have received no assistance or response. This lack of accountability is unacceptable.If my accounts are not immediately reinstated, I will be forced to escalate this matter through legal action against ******************** for the damages caused to my personal and professional life.Facebook: ******** ****** Instagram: @Br8zy_Mar

    • Initial Complaint

      Date:08/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account (username @******** was hacked in June 2025. I successfully recovered access, but shortly after, the account was wrongly disabled by Instagram without explanation.Since then, Ive tried every possible official method (recovery forms, support inbox, appeals), but nothing works. Most forms dont recognize my username anymore (they show no user found), and emails to **** Support only return automated ********** has been over two months, and the only answer I keep getting is: Please wait for updates. What updates? I am a paying customer, and yet **** provides no real support. I pay for **** services monthly, and I expect basic support and access to my account not to be ********** feels like Im being completely neglected, even though the issue could be fixed manually in minutes by verifying my ID and restoring the account. **** Support keeps recycling links to useless forms that dont work in my case. This is not ************* simply asking for a manual review and reactivation of my ********** new email (post-hack): *********************************

    • Initial Complaint

      Date:08/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fake accounts on ******************** keep adding me somehow to groups that involve sexual content. I always report it and usually Facebook takes action against the profile but this time Facebook has claimed the account or sexual messages shared in the group do NOT go against their community standards even though it is explicit sexual content. This is unprofessional and unacceptable. I demand action from Facebook and or **** about this issue.

    • Initial Complaint

      Date:08/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a digital creator from *****, managing the Facebook Page @GraceXtreme.For the past 5 months, I have been trying to update my U.S. tax form (W-8BEN) so I am correctly taxed at 15% under the ********* tax treaty instead of the default 30%.Meta support provided me with a one-time link to create a new payout account, but each time the link was either expired or already used. Despite submitting screenshots and repeatedly following up, I keep being sent expired links and my case is ********** a result, **** continues to deduct 30% withholding tax from my payouts every month, causing significant financial ******* support ticket has been open for months without resolution. I simply need **** to provide me with a working link or alternate method to resubmit my W-8BEN tax form as an Individual, so the correct 15% rate can apply.I kindly request BBBs assistance in ensuring Meta escalates this to the proper team and provides me with a working solution.

    • Initial Complaint

      Date:08/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook account was disabled on Aug 18, 2025, for a cybersecurity review. I submitted the required video selfie within 1 hour on the same day. Since then, I have had no updates. My account is tied to an old work email that I no longer have access to, so I cannot see any replies.Impact: I am the sole creator and admin of a ****** THOUSAND-member Facebook Group of women entrepreneurs called: The ************************************* for Beginners and a business page ******************************** My business depends on these, and I am losing income daily. With no access and no updates, my community of new business owners is left unmanaged and my business is harmed.Request: Please expedite review of my appeal, provide an update, and switch my contact to my backup email: ************************** Meta Business Support Ticket Number: #**************** Date Appeal Submitted: Aug 18, 2025 My current phone: ************ My current email: ************************* or ************************** (backup email on facebook I AM HAPPY TO PROVIDE IDENTIFICATION IF ASKED, but I have not received 1 email since 8-14-2025 **Please help, my group of 44K new woman-owned-business-owners are counting on you! My business is counting on you

      Customer Answer

      Date: 09/02/2025

      Hello,
      I want to add important context to my complaint filed on August 27, 2025, regarding my disabled Facebook account (appeal submitted August 18, 2025).
      This suspension is causing serious financial hardship:
      I am the sole administrator of a Facebook Group with ****** members.
      I am also the only manager of my associated Facebook Business Page.
      My income depends on communicating with this community and promoting my services through these platforms.
      Since being locked out, I have lost bookings, missed class registrations, and cannot deliver services to paying clients. This has resulted in direct, ongoing financial losses each day the account remains suspended.
      Request: I respectfully ask that Meta prioritize this appeal due to the severe and ongoing financial harm. I am prepared to provide government ID or any additional documentation immediately to verify my identity. Please ensure all replies are sent to my backup email: ************************* or *********************************** 
      Thank you,
      ****** Dalton 
      Woman-Owned Business Owner

    • Initial Complaint

      Date:08/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account that I used for my online business going by the username @kaught.***** with the email ************************ was wrongfully terminated for cse which is completely false and it has put my business on pause and stopped all my sales I will be suing them if I cant get my account back as this has caused emotional harm and has me seriously contemplating suicide right now.

    Meta Technology Company is NOT a BBB Accredited Business.

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