Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Meta Technology Company has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9,676 total complaints in the last 3 years.
    • 3,751 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook does not have a phone number to contact, theres several accounts that I cant access and I want them removed, its causing me to have a bad reputation cause people are stealing my pictures and using them for **** sites outside Facebook. Theres also Instagram accounts as well that *** have tried reporting and they wont take down.

    • Initial Complaint

      Date:08/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ??instagram ???????,****???????????,???????????????,????Meta???????????????????,??????????instagram ??:putizi0123 ??Gmail:*****************************

    • Initial Complaint

      Date:08/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My entire social media with meta - facebook and instagram was hacked and disabled with no recourse or action for me to actually take as there is no way to contact someone. My personal account, including my personal business account as well. I was allegedly disabled because I somehowproved to them I am under the age of 13 years old. My Facebook account was 19 years old and I am 40 years old. I was also an admin for several businesses and non profits I work for.

    • Initial Complaint

      Date:08/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook has locked me out of my facebook account, which I use for both personal use and professional use. After my phone broke (screen smashed and completely unusable), Facebook will not let me access my account without a confirmation from my authenticator app. The problem is, the authenticator app was set up on my phone that is now broken. Facebook has provided no additional option to help me access my account, besides uploading a photo ID. The problem with this feature is that it actually will not let me submit my photo ID- when I try to, an error message comes up, and then on my next attempt to log in, the option to submit a photo ID is completely gone. I am seemingly permanently locked out of my account. There is no customer support for an issue like this.

    • Initial Complaint

      Date:08/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a Facebook page under my as ***** ******** (****** *******), my page has been hacked, I have made attempts to close page from hackers and local cyber bullies with no assistance. In the past someone changed my password and took over my page. I reached back out to Facebook regarding this issue with no action taken on the companys behalf. I want this page permanently closed because what Im experiencing is criminal activity of others that has been allowed on social media.

    • Initial Complaint

      Date:08/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against:Meta Platforms, ***************************************** Date of Incident: 08/28/2026 Complainant:***** **** ********************** thelordmata (instagram)************ Suspension of Accounts Without Justification Dear Better Business Bureau and Meta,I am writing to formally file a complaint against ******************** regarding the unjustified and unexplained suspension of my Facebook and Instagram accounts.On 08/28/2025, I was notified that both my Facebook and Instagram accounts were suspended for allegedly violating **************** Standards. However, no specific violation was cited, and I have not engaged in any activity that would reasonably justify such an action. I use my accounts responsibly and in accordance with ****'s terms of service, primarily for personal use.Following the suspension, I attempted to appeal the decision through the proper Meta channels. However, the process has been entirely automated, non-responsive, and opaque, leaving me with no clear path to resolution. I have submitted multiple appeals and received no meaningful reply or explanation. My access to both platforms remains blocked without cause or communication from *****The suspension has impacted communication with family and friends.Resolution Sought:I am requesting the following from Meta Platforms, Inc.:A clear and specific explanation of the reason(s) for the suspension of my accounts.A prompt and fair review of the suspension by a human representative.The reinstatement of my Facebook and Instagram accounts if no legitimate violation is found.Meta's current lack of customer service and due process in these matters is unacceptable for a company of its size and influence.Thank you for your assistance.Sincerely,***** ****

    • Initial Complaint

      Date:08/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Meta (Instagram) AI system has flagged my 16 year old son's Instagram account as CSE, I'm not sure what the system thinks is going on but it states it doesn't follow community standards for child exploitation/porn. This has happened to a number of local business people I know. This is a very VERY serious accusation. I part to this accusation **** banned all accts of mine attached to my sons Instagram. I pay for Meta Verified and that was useless in this endeavor to get priority support.

    • Initial Complaint

      Date:08/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a consumer complaint regarding a paid advertisement I encountered on Facebook (Meta) that featured uncensored nudity: a woman exposing her bare b****** without any censorship. Originally, the post came from a page called EmoTouch and I commented "Aye wtf Facebook" and got a notification that someone commented on it. When I went back, the page changed to "Gaming master93002. The original posting page, EmoTouch is visible in the screen recording but Im unable to find the page. I saw this advertisement on August 28, 2025 at approximately 1:30 A.M.This ad violates Facebook's own content policies and presents harmful and inappropriate contentpotentially accessible by minors. Again, I have a screen recording of the ad available as evidence, which I can provide separately if needed.

    • Initial Complaint

      Date:08/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account tireddasfbro was disabled on August 27, 2025 for no clear reason. I submitted multiple appeals through Instagrams official channels but received no response. I have not violated ******************** Guidelines, and I believe my account was disabled in error.I have attempted to contact Instagram/Meta via support forms and Meta Business Help, but my issue remains unresolved. I am requesting a formal review of my account and reinstatement.This complaint is not about a financial transaction, health issue, or legal matter my sole goal is to regain access to my account. I am happy to provide any additional verification information if required.

    • Initial Complaint

      Date:08/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Meta (Facebook and Instagram) has been suspending and permanently deleting hundreds of thousands of real accounts, for reasons ranging from "child sexual exploitation" to "violation of community standards." These charges are false, and based on their AI algorithm's erroneous flagging of violations. The bans are resulting in people losing access to their businesses, memories, loved ones, and social contacts. There is no customer service provided for people who appeal their cases to the company, and no further recourse once the bans are instated. My account was suspended in August 2025, and I discovered a huge community of people who have also been unjustly affected.

    Meta Technology Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.