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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,697 total complaints in the last 3 years.
    • 3,757 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 29, 2025, I got suspended from Meta and Instagram on not just one account, but all my instagram accounts and **********************/meta accounts linked to it. The reason I got suspended was for a disgusting accusation of Child Sexual Exploitation, ******, and Abuse. Based on further research, I concluded that the reason I got suspended wrongfully is because of the Meta AI which is very bad at terminating rightfully and wrongfully. Meta/Instagram offers an appeal option, but the appeal is just a button you click and it doesn't guarantee that you'll get your case reviewed, as there people who have gone months without hearing back at all. Furthermore, we can't even contact **** without buying **** Verified which is a subscription that we need another account for (also making new accounts after a ban or suspension will lead to new account being banned too). **** hasn't tried to help me fix this at all, and ALL I ask for is that my accounts on instagram and facebook get a manual inspection and unban (accounts are *******, uanxhsb, and yg.alt10).

    • Initial Complaint

      Date:08/14/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I sold a **** set, Sonic Green Hill's Loop Challenge, on Facebook Marketplace to *************************************************************/Meta is refusing to pay. The customer has received the item, ******************** is keeping all of ****** money, paid to me, in their bank account. THIS IS THEFT ACCORDING TO US LAW."**** Tracking: ********************** Copy Add to Informed Delivery Latest Update Your item arrived at our **** facility in ******, ******** on July 27, 2025 at 11:41 pm. The item is currently in transit to the destination."and here is the Facebook/Meta messenger conversation proving she received it ***** **** ****** Got it!Jul 28, 2025, 8:01PM You sent good You sent I like making customers happy You sent whether I cook for food them, provide ****, etc You sent was it packed well You sent if you are happy it makes me happy Jul 28, 2025, 10:33PM **** replied to you **** ****** Above and beyond! lol"

    • Initial Complaint

      Date:08/14/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal Facebook account was disabled on August 14, 2025 without warning or explanation. My profile is still visible on the login screen, but I cannot log in, reset my password, or use the normal appeal process.When I click the in-app Go to *********** link, it returns a Connection lost error every time. On desktop, the option to appeal is missing entirely. I have no way to access the form Meta requires for account review.I have attempted all official support channels:In-app ***********: broken Web ***********: no appeal option Password reset: blocked because the account is disabled Email to ************************************ address no longer exists Only ************** accepted my message, but I have received no reply.This appears to be a mistake, and I am requesting a manual review and restoration of my account. I am within the 30-day review period Meta provides.Account details: Name: ***** ******** Email linked to account: ********************** Phone linked to account: ************ Profile URL: ************************************************************************************* Date disabled: August 14, 2025 I have a government-issued ID ready to provide for verification. Please confirm receipt of this complaint and route it to the **** team who can review and reinstate my account.

    • Initial Complaint

      Date:08/14/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a business owner and I use Facebook ads for help grow my business for the last past year. Ive tried to contact them aboutan issue. This issue is blocking me from advertise on Facebook. I tried multiple times emailing them and never got a response. And they never solved my problem. My business rely on this I would love to have them have a look into my account and not treat me like no one. I depend on these to grow and pay my bills.

    • Initial Complaint

      Date:08/14/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello , On August 9th My Instagram Account @TattedKuku was Wrongfully suspended without reasoning or the option to file an appeal along with my Facebook Account As this is An Account Ive had over ******************************************* touch with businesses, family and friends in this meta AI is wrongfully suspending billions of accounts Ive reached out and no response I will be taking legal action if my account isnt reinstated.

    • Initial Complaint

      Date:08/14/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against Facebook/********** for unfairly disabling my access to my Facebook accounts. July 17, 2025, my personal account was automatically log-out, I checked my Gmail, and I saw that someone has tried to intrude my account. I suddenly changed my password on Facebook and Gmail and checked everything just to secure my account. As time passed by, in the morning, I tried to log onto my Facebook account (**************************************************************************************) and was unable to do so. Facebook told me that my account had been disabled and prompted me to submit a request for an appeal. They told me that I violated the rules in ******************* Standards which is definitely not. Instagram account (****************************************) Then my Facebook account was also disable because they want me to open my Instagram account first. When I tried to appeal the decision to disable my account, I submitted my government IDs and personal information, but it was informed through an message that I was disabled because of some ****** and sexuality Since Facebook and Instagram has no other customer support, I tried to contact them several times via email, but it didnt work.

    • Initial Complaint

      Date:08/14/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account (@[*********]) was disabled on July 18, 2025 for an alleged guideline violation. I immediately appealed, completed verification steps, and my case has been Under Review since that date with no updates from Instagram.I believe my account may have been compromised and that I did not post anything violating the guidelines. I have followed all of Instagrams instructions, but **** has not provided any decision or explanation in almost a month.I am asking the BBB to help facilitate a prompt review and decision from Meta, and if I am found not to have violated their guidelines, to have my account restored please.

    • Initial Complaint

      Date:08/14/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted Facebook meta several times and sent a certified letter but no response about my accounts being hacked and then deleted within minutes of being hacked. My Facebook personal page, Instagram personal page and Instagram business page were automatically deleted even after I had proven my identity by sending my license and business tax ID. My ******************** business page remains active but Im unable to access it. This has no only affected me mentally and emotionally but financially. I lost my business and my clients. I had to close down. I lost all content.

    • Initial Complaint

      Date:08/13/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was instructed to reach out to you in hopes that my FB account be restored. At midnight I received a notification. Saying my account was shut down due to exploit material. Mind you, I have had my account my account since 2009 and very rarely use it. My account was deleted with no warning and no explanation. Despite following Facebooks recovery process multiple times, I have been unable to regain access. This account contains personal photos, communications, and financial information, which raises serious identity theft concerns. Facebook has not responded to your support requests. There are photos that also put me at ***** d*** that I had shared personally. I am requesting the ************************ contact Meta (Facebooks parent company) on my behalf to expedite restoration of my account or provide a clear reason for its suspension as I have never had "sexually explicit" anything on my account. I downloaded what FB said was the reasoning and it makes no sense. It also shows some person with whom I don't even know. Please help restore my family back!!I have also contacted the attorney general regarding Meta, FB and Instagram as I personally have not violated anything!

    • Initial Complaint

      Date:08/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint regarding Meta Platforms (Facebook) for disabling my personal Facebook account without explanation and blocking all attempts to create a new ********** name is ***** ******* and I live in *******, ******. I created my first Facebook account about two years ago, using my real legal name. A few days ago, it was disabled suddenly, without any prior warning, explanation, or opportunity to appeal. I have never posted anything that would violate Facebooks rules. My account was used primarily for Facebook Marketplace and Messenger, including a workplace group chat with colleagues, which I can no longer access.Since then, I have tried to open new accounts with accurate personal information, but each is disabled instantly before I can log in. No reason has been given, and no human support has been made available to resolve the matter. This has caused disruption to my work communication and loss of access to my personal data.I am requesting that Meta review my case with a human representative, provide the reason for my account being disabled, and restore access to my original account or at minimum return my personal data and allow me to create a new account.

    Meta Technology Company is NOT a BBB Accredited Business.

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