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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Meta Technology Company has 6 locations, listed below.

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    Customer Complaints Summary

    • 9,695 total complaints in the last 3 years.
    • 3,752 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook and Instagram account was wrongfully disabled and I was falsely accused of violating child sexual exploitation policies. This occurred on 8/13/25. They had a process of an one time appeal however before I had a chance to submit any information to file appeal, on 8/14/25 they said my appeal was denied and my accounts are permanently disabled. The Facebook account is under ******* ****. The Instagram username is himelindaa. I have not posted, commented, shared to any extent anything remotely related to child sexual exploitation. This accusation is defamatory and serious.

    • Initial Complaint

      Date:08/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made contact via email to Facebook on 06 August 2026 about my campaign's technical issue and the possibility of having been hacked. I sent the following email to ************** and ********************:----------------------------------------------Good morning FB,My name is ******* "***" ******. I am a candidate for ********** Governor of Alabama for 2026. Our team's communication manager ***** *** ******-Cc'd above) has advised me that our Facebook account ( ******************************************************************** ) may have been compromised. She attempts to log in via her cell phone *************), but she cannot. For whatever reason, there is an unknown number that has been associated with our account that ends in 38 (as seen in screenshot below.Please assist us with this issue as it is paramount to our campaign. Please advise what is required of us.*** ****** ************************* (Retired)************ ------------------------------------------------------------------------There has been no contact from the company. My campaign is at a social media stand still.

    • Initial Complaint

      Date:08/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a video selfie to Instagram on August 13, 2025 at 7:50am PDT as part of the identity verification process. The submission was confirmed, and I received no denialjust complete silence. This is my second verified attempt.Ive documented every step with screenshots, timestamps, and Gmail silence. I am requesting a formal review and resolution. I am not seeking dramajust accountability and access to my account.Please escalate this issue and provide a clear response.Thank you and have a good day By: ***** *****

    • Initial Complaint

      Date:08/14/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the lawful owner of the Instagram account @landoritz, which was permanently disabled on 08/12/2025 without any valid reason. I have never violated Instagrams Terms of Use or Community Guidelines. My account contained lawful, non-violative content and was an important platform for outreach and communication, and was my primary social media presence for employers to view.Following the deactivation, I submitted multiple appeals through Instagrams official channels on 08/12/2025, each time providing evidence of compliance. All appeals were either ignored or denied without explanation. I wish for immediate reinstatement of my Instagram account @landoritz. If this matter cannot be resolved promptly, I intend to pursue all available remedies, including filing a small claims lawsuit in my jurisdiction and in **********, as permitted under Metas Terms of Use.I respectfully request a timely and substantive response.

    • Initial Complaint

      Date:08/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 29, 2025, I got suspended from Meta and Instagram on not just one account, but all my instagram accounts and **********************/meta accounts linked to it. The reason I got suspended was for a disgusting accusation of Child Sexual Exploitation, ******, and Abuse. Based on further research, I concluded that the reason I got suspended wrongfully is because of the Meta AI which is very bad at terminating rightfully and wrongfully. Meta/Instagram offers an appeal option, but the appeal is just a button you click and it doesn't guarantee that you'll get your case reviewed, as there people who have gone months without hearing back at all. Furthermore, we can't even contact **** without buying **** Verified which is a subscription that we need another account for (also making new accounts after a ban or suspension will lead to new account being banned too). **** hasn't tried to help me fix this at all, and ALL I ask for is that my accounts on instagram and facebook get a manual inspection and unban (accounts are *******, uanxhsb, and yg.alt10).

    • Initial Complaint

      Date:08/14/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I sold a **** set, Sonic Green Hill's Loop Challenge, on Facebook Marketplace to *************************************************************/Meta is refusing to pay. The customer has received the item, ******************** is keeping all of ****** money, paid to me, in their bank account. THIS IS THEFT ACCORDING TO US LAW."**** Tracking: ********************** Copy Add to Informed Delivery Latest Update Your item arrived at our **** facility in ******, ******** on July 27, 2025 at 11:41 pm. The item is currently in transit to the destination."and here is the Facebook/Meta messenger conversation proving she received it ***** **** ****** Got it!Jul 28, 2025, 8:01PM You sent good You sent I like making customers happy You sent whether I cook for food them, provide ****, etc You sent was it packed well You sent if you are happy it makes me happy Jul 28, 2025, 10:33PM **** replied to you **** ****** Above and beyond! lol"

    • Initial Complaint

      Date:08/14/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal Facebook account was disabled on August 14, 2025 without warning or explanation. My profile is still visible on the login screen, but I cannot log in, reset my password, or use the normal appeal process.When I click the in-app Go to *********** link, it returns a Connection lost error every time. On desktop, the option to appeal is missing entirely. I have no way to access the form Meta requires for account review.I have attempted all official support channels:In-app ***********: broken Web ***********: no appeal option Password reset: blocked because the account is disabled Email to ************************************ address no longer exists Only ************** accepted my message, but I have received no reply.This appears to be a mistake, and I am requesting a manual review and restoration of my account. I am within the 30-day review period Meta provides.Account details: Name: ***** ******** Email linked to account: ********************** Phone linked to account: ************ Profile URL: ************************************************************************************* Date disabled: August 14, 2025 I have a government-issued ID ready to provide for verification. Please confirm receipt of this complaint and route it to the **** team who can review and reinstate my account.

    • Initial Complaint

      Date:08/14/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a business owner and I use Facebook ads for help grow my business for the last past year. Ive tried to contact them aboutan issue. This issue is blocking me from advertise on Facebook. I tried multiple times emailing them and never got a response. And they never solved my problem. My business rely on this I would love to have them have a look into my account and not treat me like no one. I depend on these to grow and pay my bills.

    • Initial Complaint

      Date:08/14/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello , On August 9th My Instagram Account @TattedKuku was Wrongfully suspended without reasoning or the option to file an appeal along with my Facebook Account As this is An Account Ive had over ******************************************* touch with businesses, family and friends in this meta AI is wrongfully suspending billions of accounts Ive reached out and no response I will be taking legal action if my account isnt reinstated.

    • Initial Complaint

      Date:08/14/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against Facebook/********** for unfairly disabling my access to my Facebook accounts. July 17, 2025, my personal account was automatically log-out, I checked my Gmail, and I saw that someone has tried to intrude my account. I suddenly changed my password on Facebook and Gmail and checked everything just to secure my account. As time passed by, in the morning, I tried to log onto my Facebook account (**************************************************************************************) and was unable to do so. Facebook told me that my account had been disabled and prompted me to submit a request for an appeal. They told me that I violated the rules in ******************* Standards which is definitely not. Instagram account (****************************************) Then my Facebook account was also disable because they want me to open my Instagram account first. When I tried to appeal the decision to disable my account, I submitted my government IDs and personal information, but it was informed through an message that I was disabled because of some ****** and sexuality Since Facebook and Instagram has no other customer support, I tried to contact them several times via email, but it didnt work.

    Meta Technology Company is NOT a BBB Accredited Business.

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