Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately eight months ago, my League of Legends account was permanently banned by Riot Games for alleged cheating or the use of third-party software. However, I have never used any cheats or unauthorized programs on any Riot Games platform.I have been a loyal player for over 10 years and have invested approximately $3,000 into the game. I believe this ban was issued in error and without sufficient evidence. Despite my efforts to contact Riot Games, I have not received a resolution or a proper explanation for the sanction.This situation is particularly upsetting as it represents a significant financial and emotional loss, and I feel I have been treated unfairly. I am therefore requesting your assistance in resolving this matter and in helping to ensure that my case is fairly reviewed.Thank you for your time and support.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  > Hello Riot Support Team,My name is Yasar, and I am reaching out to you regarding my Wild Rift account that was created on May 11, 2021. I have invested a significant amount of time and between ****** and ****** Turkish Lira into this account via purchases from ****** Play and the App Store.On February 15, 2025, my account was hacked without my knowledge. Shortly after, I submitted a support ticket (Ticket ID: ********** to report the incident. However, I later discovered that my account was involved in an unauthorized sale and was permanently restricted due to a chargeback initiated by the person who gained access.I want to clearly state that I did not sell my account, nor did I authorize any such transaction. I am the rightful and original owner, and I have never violated the Terms of Service.Some details to help confirm my ownership: Login location: *******, ****** Devices used: iPad initially, then phone Early purchased skins: Pool Party *** Sin, PROJECT: *****, Infernal ***** Over 350 skins and many champions My sister (nickname: ICE) was on my friends list as a close friend I tried to recover my account immediately, and I even covered the chargeback amount, despite it not being my fault. I truly hope Riot can understand that I was the victim of a hack and fraudulent actions, not the perpetrator.I kindly request that my account be reinstated. If that is not possible, I respectfully ask for a full refund of the money I spent in good faith.Thank you for your time and understanding.Sincerely,Yasar

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Against Riot Games for Unjust Account Suspension Dear Better Business Bureau Representative,I am writing to formally lodge a complaint against Riot Games, **** regarding an unjust and unexplained suspension of my account in their game League of Legends: Wild Rift.Recently, my account was permanently banned by Riot Games. Upon contacting their customer support team, I was informed that the ban was due to alleged cheating and the use of third-party software. However, I would like to state clearly and firmly that I have never engaged in cheating nor have I used any external programs or tools while ********** my communication with Riot Games support team, I requested specific evidence to substantiate their claims against me. Disappointingly, they refused to provide any detailed information or evidence, citing internal policy restrictions. Without transparent evidence or a fair appeal process, I believe that my account has been wrongfully ********* a loyal player who has invested significant time and financial resources into the game, this unjust action by Riot Games has caused me considerable distress and financial loss. Therefore, I am seeking BBBs assistance to:Urge Riot Games to conduct a thorough and transparent re-investigation of my account status.Require Riot Games to provide concrete evidence to support their claims, or Revoke the unjustified ban and restore my account access.I respectfully request BBBs help in resolving this matter fairly. Attached below are the correspondence records between myself and Riot Games customer support, which can further verify my claims.Thank you for your attention and assistance.Sincerely,***** My Riot Account ****************** My Email Address:*********************************

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was stolen without my knowledge. I contacted your customer service, but they did not resolve the issue. I am now forced to file a formal complaint to escalate this matter and ensure it receives proper attention

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am filing a formal complaint against Riot Games regarding the unjust permanent ban of my VALORANT account (Username: ************, Region: International). Despite my appeals, Riot Games has upheld the ban without sufficient evidence or consideration of my explanation.Key Issues:False Accusation: My account ************** was permanently banned for alleged use of unauthorized third-party software, which I did not ****** Proof Provided: Riot has refused to share concrete evidence of cheating, only offering generic responses.Unfair Enforcement: The ban appears to be triggered by a hardware-related issue from another users device, yet Riot claims there was "no suspicious login activity"a contradiction.Requested Resolution:A transparent review of my case with clear justification for the ban.Restoration of my account ************** if no valid proof of cheating exists.Policy clarification on how hardware bans affect innocent accounts.I trust the ******************** can help mediate this matter fairly. Thank you for your assistance.Sincerely

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a VALORANT player, a game by riot games. I recently encountered an event, and I have been left with no other options. My VALORANT account was banned without a detailed justification. All information I have received from riot support team was that I somehow violated their user agreement, and that I have used unauthorized third party programs. I can assure that I have never cheated, used any other unauthorized third party programs. The ban has came to me as a complete surprise. I have tried to contact riot support for multiple times, but all the response I have gotten so far are all the same, ai-generated general responses. Just now, I received a reply saying that they have answered all that they can and did not allow me to send more appeals for my account. I feel that this decision is extremely unfair to me, as I have no chance to clear my name and to say something, or to communicate with an actual human being from riot. I am deeply saddened by this as I have been a loyal player who had always adhered to their rules. But now my account is banned, including a hardware ban, and I have been left with no chance of recovering my account. I have spent so much time, effort, and money into the game and into my account. I feel so hopeless about the situation and I felt I have been ignored. Furthermore, my friend's account was also permanently banned with the same exact reason, but when he contacted the support team multiple times, he's account got unbanned, again, without any reason. I am deeply confused about why this happened, and why did he get a response but I did not. I think this is extremely unfair to me, and to other players that I know that also got banned without any reason. This situation has caused me a lot of psychological distress, as this game really mattered to me. Again I am deeply saddened by this situation and feeling hopeless. I am reaching out to see whether there are ways that BBB can assist me in. I really do need help, and I don't know where else.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account wrath2kback was wrongly banned for third party scripts. I have never used nor attempted to use cheat software on league of legends. The support team did not give explanation of what cause the detection or listen to me. Simple game history lookups would show that I am a normal player with low tier skillset in the game. I want either my account restored or a refund of the funds I spent on in game skins/RP.

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around February 10, 2025, my account for the game "Valorant" was banned without justification. I have been an active and loyal player since the game's release and have invested a total of $2,457.12 CAD over the past four years into my account through in-game purchases. I was accused of cheating, despite never having used any third-party software, cheats, or modifications of any kind.I immediately reached out to Riot Games via support ticket to appeal the ban, but my case was closed without a detailed explanation or genuine review. I was not given any evidence of wrongdoing, and my attempts to request a proper investigation were met with vague or dismissive responses. My account was wrongfully flagged, and the appeals process lacked fairness and *************** a long-time paying customer, I am deeply frustrated by the lack of accountability and the loss of access to a service I paid for and invested significant time and money into. I am seeking the reinstatement of my account or, at minimum, a thorough and fair re-investigation into the ban decision.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Valorant Support Team,I hope this message finds you well. I am writing to formally appeal the recent ban placed on my account, which I believe was unjustly imposed due to issues related to account hacking and potential data errors. My account has been a significant part of my gaming experience, and I am deeply concerned about the circumstances leading to this ban.First and foremost, I would like to emphasize that I have always adhered to the rules and guidelines set forth by Valorant. I have never engaged in any activities that would be considered cheating or violating the game's terms of service. Unfortunately, it seems my account has been compromised by an external party who does not share my commitment to fair play.Upon receiving notification of my ban, I conducted a thorough review of my recent account activity. To my dismay, I discovered numerous transactions and gameplay actions that I did not authorize or participate in. It is evident that my account has been accessed without my permission, resulting in actions that I cannot be held accountable for. I am more than willing to provide evidence of unauthorized access, including screenshots of my purchase history and gameplay logs, to support my claim.Additionally, I would like to request a review of any data errors that may have contributed to the misunderstanding surrounding my account. It is crucial to ensure that the ban is not a result of a system glitch or incorrect data interpretation. I believe that a thorough investigation into the circumstances leading to my ban will reveal that I am not the perpetrator of any ************* conclusion, I respectfully request that you review my account and the context surrounding the ban. I firmly believe that a comprehensive investigation will reveal the truth and clear my name. Thank you for your time and consideration. I look forward to your prompt response and hope for a positive resolution to this matter.Sincerely,

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was stolen without my knowledge. I contacted your customer service, but they did not resolve the issue. I am now forced to file a formal complaint to escalate this matter and ensure it receives proper attention.