Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/4/25 I was kicked off the mobile game Wild Rift, created by Riot Games, due to cheating by win trading. My user name is xpriestess#****. Ive tried to appeal multiple times as this is false, I dont know how to cheat on this game, as it is an iPhone game. I believe it was due to a VPN. They have since closed all tickets as they claim that cheating occurred but have not been able to provide any data or records or evidence of it. I request a manual review by a human reviewer of my account, not just automated detection logs. If no evidence of cheating is found (as I know will be the case), I request that my account be unbanned. If Riot refuses to reinstate my account, I request a refund for all purchases I have made in Wild Rift, since I am being denied access to the content I paid for.

• Initial Complaint

  Date:09/22/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Riot games no reason to ban my account.And I don't use manual services. When I appealed for punishment multiple times, I used the previous results to refute me and it was automatically reviewed, which wasted eight months of my time. Therefore, I hope to appeal to the customer service of Fist ****************** through BBB and file a complaint against their behavior. 1. Account: Huanzuzu 2. Password: wsh.812812 3. In game ID: ***** ****** # **** 4. Current bound email: ****************** 5. All bound email addresses: ****************** (Initial Post) 6. Birthday filled in the account: ***********. Account creation date: September 21, 2022 8. Account creation location: ***** 9. Last time the game was accessed: May 1, 2025/16 10. The first skin purchased: 2022 Champion Series 11. The first unlocked spy: Viber 12. Use R-point to upgrade the skin for the first time: 2022 Champion M4 or 2022 Champion Butterfly Knife 13. Transaction ID: AA2Y4AJP5ULJ, AA3W8JNKT3Q9, AA4DR0CTPQDD, AA4DHBRQKEC This is the basic information of my account. From January 16th, 2025, I have received your ban notice informing me that my third-party software account has been banned.The reports for the next few months have been informed to reject my request based on the result of # *********.But I still need to prove my innocence and that my account has always been used legally and ****************, I will put the email pictures of creating the account, the first recharge, and the last recharge in P1-P4. Why am I so persistent and convinced that I haven't violated the rules? It's because your punishment is fundamentally unreasonable and illogical.P5 that's my last game time.But if I don't play games.I still go online to check daily store.From the 13th to the 16th, even if I didn't play this account, I used other accounts of my own on this PC. As a result, on the 16th, the account that I put in the most effort into was banned for third-party reasons.why haven't the other two accounts experienced this situation?

• Initial Complaint

  Date:09/15/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a paying customer of ****************** for over 10 years. Recently, my account was permanently banned for alleged third-party software use. However, I did not engage in this activity. My account appears to have been compromised, as there are multiple games in my match history that I did not play.I submitted multiple appeals through Riots official support channels, explained the situation, and requested that they review login/IP history to confirm the unauthorized access. Despite this, Riot repeatedly denied my appeals and closed my case without providing meaningful details.I have never shared my account or engaged in cheating. I changed my password and enabled multifactor authentication as soon as I discovered the issue.Desired Resolution:My primary request is for an independent review of my case by a senior or specialized team at Riot Games, specifically examining login/IP history around the time of the suspicious games. If my account is confirmed as compromised, I ask that my permanent ban be overturned.If Riot is unwilling to overturn the ban, I respectfully request a refund or partial credit for the money Ive spent on the account over the years, as I can no longer access the products I purchased.

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Player account received a penalty (honor restriction) at end of the season resulting in no season rewards. No message was provided to explain the punishment or even what the violation was that broke terms of service. Upon contacting support many times, they still will not provide any evidence that TOS was broken or even what specifically violated the **** Thus this was clearly a false punishment and they refuse to admit that. Attached are the support emails between myself and a few support agents.

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account that has money spent on it was wrongfully permanently banned without warning or communication. No proof, explanation or merit. Reason given was "Use of third party applications", but I know for a fact I did not use any third party applications for league. Unfortunately at this time I have to assume this is a malicious ploy by the company to try and coerce me into spending more money upon my return, simply to restore what I had already purchased.

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, around the date of May 22, 2025 I had submitted a ticket with Riot Games on a wrongful ban on my League Of Legends account. That ticket was turned down and shutdown with no real reviews. I have since tried to put in several tickets with the hopes to get a response but instead it is shut down without a real review, instead I get a automated response from their "Support Team" that closes my ticket. I have spent countless hours and well over $300 on their game products and more. They are still refusing to give me a ticket and a Agent to speak to over this issue and it has been over 3 months. This ban was not only of bad faith but it is also a defamation to my name as for they are labeling me as a cheater and have impacted my reputation, which I find very disrespectful.

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  got ban for 72 hours!bro my whole city network was down to an a public issue , and i got 70 hours ban for that!!!

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Riot games has a game named league of legends in this game there is a in game cosmetic item worth 250 dollars called Sahn Uzal Mordekaiser Ive tried to contact riot games in order for them to grant me the cosmetic because I have the necessary funds on my account in order to purchase this cosmetic but Im faced with automatic responses instead of a human being Ive tried multiples times to get in contact with them but only have gotten automated responses I just want them to grant me the skin since I have the amount of necessary paid currency to buy it

• Initial Complaint

  Date:07/23/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was auto denied a promised reward by a bot or incompetent employee. In order to receive this reward I was supposed to correctly predict a tournament style draft and the outcomes of those games. They then had a bot auto deny me because I got in the top 15% of picks. Apparently I am being punished by there system automatically for doing to well. This was handled in a horrible way and I was very dissatisfied with Riots lack of care and professionalism.

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was just banned for 6 months from being able to play their game Valorant. He was notified that he was being banned for rank manipulation. Upon reviewing what rank manipulation is, I can confirm that my son has never done this. I have two sons that play matches with each other on Valorant from the same house with the same internet connection, but neither have never done rank manipulation. We disputed the ban, but our appeal was denied and they told us that my son's ban would not be lifted.