Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,Im filing this complaint because my ******** account was permanently banned without a clear technical explanation, and Riot Games Support has repeatedly failed to provide specific details despite my numerous requests.Ive been playing Valorant for over 4 years, and I have never used any software that alters or gives unfair advantages in the game. The only external software I had installed was my Redragon mouse driver, used solely to adjust DPI and lighting effects, nothing that interferes with gameplay.After the ban, I sent several tickets asking Riot to clarify what specific program or behavior triggered the ban. Instead, I kept receiving automated responses with vague or even contradictory reasons like prohibited behavior or third-party tool, without any proof or ********* one point, they even implied that my mouse driver was the cause, saying: If this application provides any kind of advantage, however small, then it is not permitted.That makes no technical sense, a basic peripheral driver that adjusts DPI and lighting cannot provide any in-game advantage whatsoever.They keep accusing me of cheating, yet my game history and tracker statistics clearly do not reflect any abnormal or suspicious behavior that could justify such a claim. Ive provided screenshots, technical explanations, and even examples of similar false-positive cases involving peripheral drivers, but Riot Support keeps closing my tickets automatically without properly reviewing them.I have invested around $200 USD in my Valorant account over the years. Losing access to it without a clear and fair justification is extremely frustrating and feels unjust.All Im asking for is a professional, reasonable, and transparent technical review of my case. I would greatly appreciate it if BBB could help ensure that Riot provides an official and detailed response, or re-evaluates the sanction if it was a false positive.Thank you for your time and for allowing me to present this case.

• Initial Complaint

  Date:11/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long-time Riot Games customer who invested significant time and money in League of Legends: Wild ******* Riot ID is MadKyd#MAD.After moving from ****** (EUNE region) to ***************** (******** region), I discovered that my entire Wild Rift account including hundreds of hours of progress and approximately $50 USD in purchases became inaccessible.When I tried to log in, Wild Rift created a new, empty account and informed me that my original account is region-locked. I was never clearly informed at registration, during purchases, or in Riots unified account materials that Wild Rift progress would be permanently tied to one region and not accessible elsewhere, unlike Riots other games (League of Legends PC and Valorant) that allow paid or free server transfers.I contacted Riot Support multiple times (ticket references #********* and #*********), but they refused to migrate my data or compensate me. Their responses cited technical limitations without evidence, despite it being technically feasible to restore progress or issue equivalent compensation.This has caused me a loss of time (approx. 500 hours), loss of purchased digital goods, and misleading expectations about Riots unified account system.Desired Outcome:Manual migration of my Wild Rift account (champions, skins, progress, purchases) from the Rest-of-World shard to the Americas shard under my Riot ID,ORFull refund or equivalent compensation (in USD or Riot Points) for all inaccessible purchases and unlocked champions, based on their listed in-game value.If Riot cannot perform either action, I request a written explanation citing the specific legal or technical reasons migration is impossible.Why this is unfair:Riots other games allow region transfers.The region lock was not disclosed clearly to players.I spent real money and time with a reasonable expectation of account continuity.I now cannot access my paid content solely because I relocated geographically.

• Initial Complaint

  Date:11/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with this company's game was banned after I hadnt played it in months, over the years I have spent loads of money buying skins for the game. After numerous appeals to get my account back ***** can give a true explanation as to why I was banned and any case I open is automatically closed. I would just like a refund for the purchases I've made on the game and recommend to avoid giving this company any of your money.

• Initial Complaint

  Date:10/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item in Feb 2025, Order# ****** - this was a preorder, so I was expecting a longer wait time - it is now mid-October, and I still have not received any updates, tracking, or the item itself. I reached out to support and was told to create a support ticket. You cannot create a ticket without first setting up an account with the company - you cannot actually create an account until they email you a code to verify. I have been trying for 2 days to get that code and have not been sent anything. When reaching back out about the problem, trying to submit a ticket, the only response I have received for 2 days is to create a ticket. The lack of support is ridiculous - I either want the matter resolved with my merchandise or a full refund.

• Initial Complaint

  Date:10/16/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to recover my Valorant account that was hacked several months ago.I have already provided Riot Games with substantial evidence proving ownership, including:Screenshots of old Riot emails (account creation, password resets, and purchase confirmations)Multiple transaction IDs from my payment method used for in-game purchases The first registered email and the approximate account creation date The devices and regions from which I regularly played My ISP history and previous Riot ID Despite providing all of this information, Ive repeatedly received vague responses claiming not enough information. When I asked for an escalation to a senior recovery specialist, my ticket was ignored for several days without closure or follow-up.Ive spent several hundred dollars on this account and made every effort to verify ownership in good faith. Im requesting that Riot Games perform a manual account ownership review or provide compensation for verified purchases tied to my payment history.Desired Resolution:I would like Riot Games to either:1.Restore access to my original Valorant account, or ********* a refund or account credit for the verified purchases tied to my payment method.

• Initial Complaint

  Date:10/15/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the original creator and rightful owner of a Riot Games account that was compromised. My previous support ticket (#*********) was closed without any manual verification. Despite sending more than 10 emails over the past two months, I have received no meaningful support, which is extremely frustrating and leaves me feeling wronged.I have provided Riot Games with all possible proof of ownership, including:Original account email: ********************** Government-issued ID Purchase records and transaction IDs for Riot purchases totaling over $1000 USD Screenshots/videos showing the account username, owned items, and rank Copies of all prior correspondence with support I have repeatedly requested manual verification and account restoration, but Riot has ignored my requests. My account represents years of personal investment, time, and money, and I am only seeking to regain access to the account I rightfully own.I am submitting this complaint to request a formal review and escalation to a senior Riot Games account security agent. I am also documenting this complaint with the ************************ and the Better Business Bureau to ensure it receives appropriate attention.I expect Riot Games to respond promptly and resolve this ********* requesting the immediate restoration of my Riot Games account and confirmation of my ownership, as I am the original creator and rightful owner. My account has been compromised, and I have spent over $1000 USD on it. I have provided proof of ownership and prior correspondence, yet my support requests have been ignored.

• Initial Complaint

  Date:10/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While playing Valorant, I found that my account was mysteriously banned. I need help from Riot Games. I spent a lot of money on this account and put a lot of effort into maintaining it. I hope Riot Games can help me resolve the issues with my account.I have owned this account for a long time, and I hope that ROIT can seriously consider my response. I have spent a year carefully cultivating it and have invested a lot of money in it. Therefore, I hope Riot Games can handle this seriously and protect my personal rights.

• Initial Complaint

  Date:10/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i need riot game help

• Initial Complaint

  Date:10/08/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charging my bank account without my permission

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** is a mobile game owned by Riot Games. I play this game a lot and made a purchase for $30. The characters in this game have what they call "skins" which changes the characters appearances. Well I purchased 3 skins only to find out I can't even use them because the actual "skin" was not purchased, just the variation of the "skin" was purchased. I feel like I was duped into buying something I can't even use. If I want to use what I purchased I have to spend more money. I did reach out to customer service and they were of no help and said there was nothing they can do. How is it that I can send them money for absolutely nothing in return.