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Business Profile

Computer Software Developers

Riot Games

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 135 total complaints in the last 3 years.
  • 78 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item in Feb 2025, Order# ****** - this was a preorder, so I was expecting a longer wait time - it is now mid-October, and I still have not received any updates, tracking, or the item itself. I reached out to support and was told to create a support ticket. You cannot create a ticket without first setting up an account with the company - you cannot actually create an account until they email you a code to verify. I have been trying for 2 days to get that code and have not been sent anything. When reaching back out about the problem, trying to submit a ticket, the only response I have received for 2 days is to create a ticket. The lack of support is ridiculous - I either want the matter resolved with my merchandise or a full refund.

  • Initial Complaint

    Date:10/16/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been trying to recover my Valorant account that was hacked several months ago.I have already provided Riot Games with substantial evidence proving ownership, including:Screenshots of old Riot emails (account creation, password resets, and purchase confirmations)Multiple transaction IDs from my payment method used for in-game purchases The first registered email and the approximate account creation date The devices and regions from which I regularly played My ISP history and previous Riot ID Despite providing all of this information, Ive repeatedly received vague responses claiming not enough information. When I asked for an escalation to a senior recovery specialist, my ticket was ignored for several days without closure or follow-up.Ive spent several hundred dollars on this account and made every effort to verify ownership in good faith. Im requesting that Riot Games perform a manual account ownership review or provide compensation for verified purchases tied to my payment history.Desired Resolution:I would like Riot Games to either:1.Restore access to my original Valorant account, or ********* a refund or account credit for the verified purchases tied to my payment method.

  • Initial Complaint

    Date:10/15/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the original creator and rightful owner of a Riot Games account that was compromised. My previous support ticket (#*********) was closed without any manual verification. Despite sending more than 10 emails over the past two months, I have received no meaningful support, which is extremely frustrating and leaves me feeling wronged.I have provided Riot Games with all possible proof of ownership, including:Original account email: ********************** Government-issued ID Purchase records and transaction IDs for Riot purchases totaling over $1000 USD Screenshots/videos showing the account username, owned items, and rank Copies of all prior correspondence with support I have repeatedly requested manual verification and account restoration, but Riot has ignored my requests. My account represents years of personal investment, time, and money, and I am only seeking to regain access to the account I rightfully own.I am submitting this complaint to request a formal review and escalation to a senior Riot Games account security agent. I am also documenting this complaint with the ************************ and the Better Business Bureau to ensure it receives appropriate attention.I expect Riot Games to respond promptly and resolve this ********* requesting the immediate restoration of my Riot Games account and confirmation of my ownership, as I am the original creator and rightful owner. My account has been compromised, and I have spent over $1000 USD on it. I have provided proof of ownership and prior correspondence, yet my support requests have been ignored.

  • Initial Complaint

    Date:10/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While playing Valorant, I found that my account was mysteriously banned. I need help from Riot Games. I spent a lot of money on this account and put a lot of effort into maintaining it. I hope Riot Games can help me resolve the issues with my account.I have owned this account for a long time, and I hope that ROIT can seriously consider my response. I have spent a year carefully cultivating it and have invested a lot of money in it. Therefore, I hope Riot Games can handle this seriously and protect my personal rights.

  • Initial Complaint

    Date:10/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i need riot game help

  • Initial Complaint

    Date:10/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charging my bank account without my permission

  • Initial Complaint

    Date:10/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************** is a mobile game owned by Riot Games. I play this game a lot and made a purchase for $30. The characters in this game have what they call "skins" which changes the characters appearances. Well I purchased 3 skins only to find out I can't even use them because the actual "skin" was not purchased, just the variation of the "skin" was purchased. I feel like I was duped into buying something I can't even use. If I want to use what I purchased I have to spend more money. I did reach out to customer service and they were of no help and said there was nothing they can do. How is it that I can send them money for absolutely nothing in return.

  • Initial Complaint

    Date:09/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/4/25 I was kicked off the mobile game Wild Rift, created by Riot Games, due to cheating by win trading. My user name is xpriestess#****. Ive tried to appeal multiple times as this is false, I dont know how to cheat on this game, as it is an iPhone game. I believe it was due to a VPN. They have since closed all tickets as they claim that cheating occurred but have not been able to provide any data or records or evidence of it. I request a manual review by a human reviewer of my account, not just automated detection logs. If no evidence of cheating is found (as I know will be the case), I request that my account be unbanned. If Riot refuses to reinstate my account, I request a refund for all purchases I have made in Wild Rift, since I am being denied access to the content I paid for.

  • Initial Complaint

    Date:09/22/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Riot games no reason to ban my account.And I don't use manual services. When I appealed for punishment multiple times, I used the previous results to refute me and it was automatically reviewed, which wasted eight months of my time. Therefore, I hope to appeal to the customer service of Fist ****************** through BBB and file a complaint against their behavior. 1. Account: Huanzuzu 2. Password: wsh.812812 3. In game ID: ***** ****** # **** 4. Current bound email: ****************** 5. All bound email addresses: ****************** (Initial Post) 6. Birthday filled in the account: ***********. Account creation date: September 21, 2022 8. Account creation location: ***** 9. Last time the game was accessed: May 1, 2025/16 10. The first skin purchased: 2022 Champion Series 11. The first unlocked spy: Viber 12. Use R-point to upgrade the skin for the first time: 2022 Champion M4 or 2022 Champion Butterfly Knife 13. Transaction ID: AA2Y4AJP5ULJ, AA3W8JNKT3Q9, AA4DR0CTPQDD, AA4DHBRQKEC This is the basic information of my account. From January 16th, 2025, I have received your ban notice informing me that my third-party software account has been banned.The reports for the next few months have been informed to reject my request based on the result of # *********.But I still need to prove my innocence and that my account has always been used legally and ****************, I will put the email pictures of creating the account, the first recharge, and the last recharge in P1-P4. Why am I so persistent and convinced that I haven't violated the rules? It's because your punishment is fundamentally unreasonable and illogical.P5 that's my last game time.But if I don't play games.I still go online to check daily store.From the 13th to the 16th, even if I didn't play this account, I used other accounts of my own on this PC. As a result, on the 16th, the account that I put in the most effort into was banned for third-party reasons.why haven't the other two accounts experienced this situation?

  • Initial Complaint

    Date:09/15/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a paying customer of ****************** for over 10 years. Recently, my account was permanently banned for alleged third-party software use. However, I did not engage in this activity. My account appears to have been compromised, as there are multiple games in my match history that I did not play.I submitted multiple appeals through Riots official support channels, explained the situation, and requested that they review login/IP history to confirm the unauthorized access. Despite this, Riot repeatedly denied my appeals and closed my case without providing meaningful details.I have never shared my account or engaged in cheating. I changed my password and enabled multifactor authentication as soon as I discovered the issue.Desired Resolution:My primary request is for an independent review of my case by a senior or specialized team at Riot Games, specifically examining login/IP history around the time of the suspicious games. If my account is confirmed as compromised, I ask that my permanent ban be overturned.If Riot is unwilling to overturn the ban, I respectfully request a refund or partial credit for the money Ive spent on the account over the years, as I can no longer access the products I purchased.

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