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Business Profile

Computer Software Developers

Riot Games

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 131 total complaints in the last 3 years.
  • 72 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    got ban for 72 hours!bro my whole city network was down to an a public issue , and i got 70 hours ban for that!!!

  • Initial Complaint

    Date:07/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Riot games has a game named league of legends in this game there is a in game cosmetic item worth 250 dollars called Sahn Uzal Mordekaiser Ive tried to contact riot games in order for them to grant me the cosmetic because I have the necessary funds on my account in order to purchase this cosmetic but Im faced with automatic responses instead of a human being Ive tried multiples times to get in contact with them but only have gotten automated responses I just want them to grant me the skin since I have the amount of necessary paid currency to buy it

  • Initial Complaint

    Date:07/23/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was auto denied a promised reward by a bot or incompetent employee. In order to receive this reward I was supposed to correctly predict a tournament style draft and the outcomes of those games. They then had a bot auto deny me because I got in the top 15% of picks. Apparently I am being punished by there system automatically for doing to well. This was handled in a horrible way and I was very dissatisfied with Riots lack of care and professionalism.

  • Initial Complaint

    Date:07/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son was just banned for 6 months from being able to play their game Valorant. He was notified that he was being banned for rank manipulation. Upon reviewing what rank manipulation is, I can confirm that my son has never done this. I have two sons that play matches with each other on Valorant from the same house with the same internet connection, but neither have never done rank manipulation. We disputed the ban, but our appeal was denied and they told us that my son's ban would not be lifted.

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1st, 2025 Riot Games officially posted to the **************** website an announcement not only that they added a new set of cosmetics to the game but a promotion as well. Any Player who logs in from April 1st - April 14th would be granted a smite knife ****** Anyone who owns a smite skin by April 23rd would be granted a golden version of this same ****** I did not qualify for this, HOWEVER, right beneath the photo of the golden knife, it states Separately, we will grant a free Gold Smite ***** to everyone who owns any Smite or Bolt item between the following times: April 24th @ 3:00 pm pt - June 1 @ 3:00 pm pt. Between these times I purchased 2 skins. The Smite hammer (Almost $20) for ***** points and The Bolt Spectre for ***** (Again almost $20). On May 22, 2025, 00:38 UTC, I wrote an email asking how I can receive this gold knife ***** as I had made purchases and still havent received it. The Employee Wrath told me that I would indeed receive it and to just wait patiently on May 22, 2025, 06:02 UTC. Flash forward to Jun 4, 2025, 05:52 UTC, I wrote another ticket as the promotional period was now over asking if I could receive it or if there was a fix as its been 3 days after June 1st and it still was not in my account. This time I was answered by an employee named The Relaxed *******. Mr. ******* responded on Jun 5, 2025, 21:24 UTC stating that I had to purchase before April 23rd. He then pointed out that my $20 purchase of the Bolt Spectre was made on 5/14/2025 at 06:18:03 UTC then states that you are not eligible for the golden one that is granted between April 24 @ 3:00 pm pt and June 1 @ 3:00 pm. despite the official **************** (which is owned by Riot Games) website states below the April 23rd photo Separately, we will grant a free Gold Smite ***** to everyone who owns any Smite or Bolt item between the following times: April 24 @ 3:00 pm pt and June 1 @ 3:00 pm. Im being denied the promotion I spent $40 on for said item.

  • Initial Complaint

    Date:06/10/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone used my debit card to make an unauthorized purchase of $52.99

  • Initial Complaint

    Date:06/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Details:Nature of Complaint:Unauthorized account theft Failure to provide adequate account recovery support Unreasonable denial of legitimate ownership proof Account Information:Game: VALORANT (International Server)Username: xanuski Riot ID: something#meizh Original Email: ********************* Server Region: Philippines Incident Timeline:June 5, 2025: Account was hacked (email and password changed)June 5-6: Submitted multiple support tickets (#*********) with: Proof of purchase history (******* VP) Account transaction records Historical login information June 6: Received denial despite providing substantial evidence Key Issues:Riot Support refuses to acknowledge: Valid proof of consistent account usage Substantial purchase history (attached receipts) Willingness to provide any additional verification Their "original creator" requirement is unreasonable for: Legitimately purchased accounts (via ****** platform) Long-term users who aren't initial creators Attempted Resolutions:3+ support ticket exchanges Provided all possible account details Offered to verify through any additional means Damages Suffered:Loss of account with significant monetary investment ($300 USD)Emotional distress from unfair treatment Wasted time (10+ hours) on futile recovery attempts Requested Resolution:Immediate account restoration to ********************* Implementation of better account recovery protocols Formal explanation for initial denial Declaration:I certify this complaint is truthful and filed after exhausting all direct resolution avenues with Riot Games.Sincerely,

  • Initial Complaint

    Date:06/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company: Riot Games Complaint Type: Problem with a Product or Service Your Relationship: Customer Desired Outcome: Full account recovery OR refund of digital purchases Complaint:I am a long-standing customer of ******************, with an account dating back to 2013 and hundreds of dollars invested across multiple titles, including League of Legends, Teamfight Tactics, Wild Rift, and VALORANT. My account was recently hacked, and despite multiple good-faith attempts to verify ownership (including proof of recent transactions), ************ has refused to assist me in recovering the account.Their generic response claims I failed to provide sufficient verification, yet no alternate method or escalation path has been offered. I have been repeatedly told to submit a new ticket, trapping me in an endless loop of denial while losing access to a decades worth of digital purchases and progression.Riots refusal to investigate the breach or provide adequate support is unacceptable and violates basic consumer protections. I am requesting Riot either:1. Fully restore my account and secure it moving forward; OR 2. Refund the full value of all digital purchases associated with the compromised account across all Riot titles.This situation reflects a troubling lack of accountability for digital goods and security practices. I request immediate review and resolution.

  • Initial Complaint

    Date:06/06/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was falsely banned from my Riot Games Valorant account on the grounds of "using third-party software." Riot provided no logs, timestamps, technical details, or proof of this claim. When I requested transparency, they only responded with vague, copy-pasted replies.I submitted a formal request asking for:Logs of the incident that led to the ban;The name and type of the alleged third-party software;Confirmation that the ban was reviewed by a human and not solely by automated systems;Any legal basis Riot claims for withholding this information.Instead of addressing my concerns, Riot sent me a generic message saying the decision was "final" and closed the ticket. When I replied again referencing consumer protection and my rights to data access, they escalated the case to a legal team and completely cut off communication, refusing to engage further.I am a U.S. citizen, and I believe this treatment is unfair, unprofessional, and lacks transparency. Riots own privacy policy claims that users are entitled to information about automated decisions and the logic used, but they have not honored that. I am asking Riot to:Provide logs or evidence of what triggered the ban;Confirm whether a human reviewed my case;Reopen my case for review with proper documentation.I am not asking for special treatment only for transparency and fairness in how my account was handled. I am open to working with **** to resolve this matter, but I do not accept being dismissed without cause or evidence.

  • Initial Complaint

    Date:06/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello bbb i want to fill complaint about roit games banned my account for no reason i didn't play league of legends for years after i got my account back and login i found that's my account got banned and i have spent so much money on this gmae pls i need my account back this is the information *********************************#****

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