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Business Profile

Computer Software Developers

Riot Games

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 135 total complaints in the last 3 years.
  • 78 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of "Chibi Lux" in Riot Games' online game "League of Legends" on December 12, 2022 for **** RP or Riot Points (in game currency amounting to approximately $20). This is a bundle of the tactician "Chibi Lux" and the Boom called "Final Spark". These are both in-game cosmetics. The purchase was made on my account with the in game name, "Magical Grl". Please note there is a special character in place of the "i" in girl. I bought this bundle specifically for the tactician, Chibi Lux. All previous tacticians I have bought can be equipped in ARAM games (a specific game mode), and I bought her for this purpose. Nothing on the purchase page states that the Chibi cannot be used for this purpose (image included). However, after buying I realized that I could not equip it for ARAM--and therefore had no use for it. The only official information I could find saying that Chibi tacticians cannot be equipped in ARAM was a blog post from last year (link: ************************************************************************************). I contacted Riot Games support about getting a refund, and they refused to provide one, stating they couldn't contradict their policy of not refunding bundles. This is false advertising, because all other tacticians can be used this way and I had no way of knowing that the Chibi ones could not be. It isn't reasonable to assume that everyone who makes this purchase would read one blog post from last year. Basically, I bought the item due to reasonable assumptions of use, there was no indication on the purchase page that it couldn't be used this way (false advertising through omission of important information), and Riot Games support refused to refund me since I purchased a "bundle". I would like to have my account refunded for the **** RP (in-game currency) that I spent. I've included an image of my purchase history.Thank you very much for your help with this and let me know if you need any more information from me!

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The customer service is terrible I have spent over $500 on their services and my account was hacked into through their own security and they have yet to assist me in recovering my account they keep running me in circles doing nothing. I have provided them with receipts and all the info that I could possibly provide and yet they have refused to assist me and have done nothing to try and assist me.

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