Reviews

Review Details

• Review fromBlake M

  Date: 08/20/2025

  1 star
  The use of vangard anticheat has inhibited my ability to both use the program/game as well as any other programs on my computer at the same time. There needs to be an update to this system in order to allow it to properly work with more programs as it currently ruins the user experience from the moment your computer is turned on.

• Review fromEmery H

  Date: 07/13/2025

  1 star
  I was playing there game and had to leave due to a doctor's appointment and they don't allow cell phones in use when I try to leave the game they threatened to either banned me or false report me to the police for leaving the game as I did noting wrong I consider this a unfair business practices and you guys need to shut down this company or banned there BBB account.

• Review fromJesse F

  Date: 06/20/2025

  1 star
  In order to simply change your email address if you forgot it for riot games, they ask highly intrusive questions. Normal businesses simply ask "Whats your favorite color or something"They instead ask:Hey there, Thank you for reaching out to us. I am Hunter and I will be assisting you today! I will gladly investigate the matter and walk through the process with you! Username (login name):What is your full Riot ID, include your tag (Ex: RiotGames # NA1):What is your summoner name?Shard you play on (NA, **, etc.):Your current Email address:Your current IPv4 address (Use *************************** to find your IP address):Who made this account?All possible emails used on this account (take a couple of guesses!):Do you have access to these emails:Creation date of the account (Ex. AUG **************** where the account was created? (City, Country)Birthday on the account (Ex. ********************** anyone else ever played on the account? (including friends/family):Name any additional Riot products you play on this *********** did you lose access to this account? When was the last time you had access to the account? Have you ever bought in game currency(RP/VP/Coins etc)?If yes answer as many questions as you can from the list below What was the first thing you spent it on, be specific:Email address linked to ****** account(if you had used multiple ****** accounts, please add these email addresses as well):Unique ****** transaction IDs associated with purchase(s):Phone number, mobile provider, and country used for SMS transactions:Any PaySafe Card PIN/Transaction IDs:First 6 and last 4 digits of any credit cards used:RP card PIN numbers:Any transaction or confirmation numbers received via email for this account: BONUS: Please provide any other context you have for the account:

• Review fromDonna M

  Date: 05/31/2025

  1 star
  BEWARE!! This is NOT a customer-focused company! You need to stay on top of your order, they DO NOT communicate updates. I've been waiting more than 6 months for a hoodie to be SHIPPED with ZERO updates from Riot Games Merch!!!I placed a pre-order for a limited release Archane hoodie in December 2024 as a Christmas gift for my son. When I placed the order, three confirmation email said it would likely not ship until January.When I didn't get a notice or tracking number in January, I reached out and was told the new ship day would be February 23rd. In March, I followed up again since I got NO updates and was told they were being shipped in waves. I could either wait or cancel and request a refund. It is now the end of May 2025. The company has sent ZERO updates. I reached out again only to be told the next wave is being shipped in JUNE, 6 months after the originally promised delivery. I cannot comprehend why it is taking so long to produce hoodies that are supposedly limited editions. Rather than the Riot Games Merch saying they would notify me, they said if you don't get a tracking number by LATE JUNE, I should reach out again, or request a refund. I'll post an update if I receive the hoodie or if there is another "delay."

• Review fromTylor G

  Date: 04/14/2025

  1 star
  Came out with an event mocking its customers complaints. What kind of business model is that. How is a f rating still allowed to be a business?

• Review fromOpal A

  Date: 11/24/2024

  1 star
  Whatever college dropout pretending they have a **** is running their psychological department to determine how people are remediated and punished when things get rowdy as they do in video games, needs to resign. If I'm getting punished for other people harassing me, that are making me emotional, they should be punished at minimum alongside me. But Riot Games actively not only does not do this, they actively reward people for reporting this behavior by giving them soppy messages saying they're helping the community and that the "big bad" toxic gamer was ************ have the means to fix things and change things and actively don't. Be better. Change whatever you see "toxic" as because right now, you're not even close. Punish others wrongly and these reports are the result.

• Review fromManushkah C

  Date: 11/04/2024

  1 star
  My account got banned for cheating when I wasnt playing. It got hacked and when I tried to log on the next day it was locked. Riot wont give me my account back and I dont know what to do

• Review fromLegend L

  Date: 10/12/2024

  1 star
  They banned me for a year for intentionally losing a game this s*** is so stupid ive never lost a game on purpose.

• Review fromExçit E

  Date: 08/20/2024

  1 star
  I've been an active League of Legends player for the past five years, and during this time, I've encountered significant levels of abusive language and toxic behavior. Some players use sexist terms like "baby egirls" and even go so far as to encourage others to commit suicide, in addition to using general curse words. The situation worsens when groups of toxic players collaborate, with one person's bullying amplifying another's. It seems that Riot should be more proactive about banning these players, but unfortunately, this doesnt always happen. Despite reporting players who have insulted me, they often continue to play without facing any consequences.Recently, I was shocked to discover that my account had been banned. When I reached out to Riot's customer support representatives, "***********" and "*******", to get clarification, they refused to provide any evidence and only mentioned that my account had been reported multiple times. Its incredibly frustrating to deal with a toxic group of players and then face a ban due to multiple coordinated false reports. I attempted to appeal the decision, explaining my side and requesting evidence, but my ticket was closed without a proper response.I wish I had the resources to pursue legal action. A ban from a service should be justified, and when it exceeds the terms of serviceas I believe this situation doesit could be considered unlawful.

• Review fromCollin S

  Date: 08/17/2024

  1 star
  F*** riot games they done ****** up my boy wukong. all he did was build a redfemption and heal us and he got low prio queue. he did this to keep the game a 4v4 instead of f****** the ame up. free my boy.