Reviews

This profile includes reviews for Razer USA Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Razer USA Ltd has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Razer USA Ltd

  9 Pasteur Ste 100 Irvine, CA 92618-3817

• 

  Razer USA Ltd

  10250 Santa Monica Blvd #2460 Los Angeles, CA 90067

• 

  Razer USA Ltd

  11401 Century Oaks Terrace Austin, TX 78758

• 

  Razer USA Ltd

  630 Old Country Road Space 1054 Garden City, NY 11530

• 

  Razerstore Seattle

  University Village Space #C70 2616 NE 46th St. Seattle, WA 98105

Review Details

• Review fromDevin W

  Date: 02/25/2024

  1 star
  I purchased a Razer Blade 15 Advanced (2018) RZ09-0238 from an authorized Razer reseller (Newegg) and recently it suffered an issue that caused the camera, microphone, and Logo Backlight to stop working. This laptop was being used for schooling and work so the camera and mic are necessary. Upon looking online, Razer had admitted to other customers with this model (who had reached out regarding this issue) that it is a known hardware defect with the cable that controls these components. Upon reaching out to Razer I was met with a stonewall approach of "sorry this is a legacy product and we can no longer offer support for it" after repeatedly being escalated to higher and higher support teams I was always given this answer. Even after providing evidence to them that this was due to their hardware manufacturer issue and that they have acknowledged this to other customers, they still refused to offer any support or even any sort of discount on a replacement product. They claim this is a legacy product and will not offer any support but are currently still selling the product on their Amazon store for $999. **** never recommend this company to anyone.

• Review fromJohn H

  Date: 02/13/2024

  1 star
  I'm going on a month of dealing with Razer support on a laptop issue even though I purchased Razercare. The company has too many hurdles to go through to get support and constantly reply to status updates and inquires with a "we will be in touch in 2 days with the next steps". The warranty process appears to be a scam to intentionally frustrate customers and delay resolution while profiting on extended warranty sales. The support team is either inept or the system is so poorly constructed that it gives the appearance that the company will do anything to avoid resolving the issue at hand. I would give a lower than one star if that were possible.

• Review fromMorgan W

  Date: 02/02/2024

  1 star
  Razer is certainly obstructing their customers from accessing any support for their products, you can't even contact their support under the support tab on their website, you will be directed to technical support no matter what and tbey have zero power to help, and frequently lie.I got a supervisor on the phone, she cliamed that Razer ONLY abides by **************** law, when asked if they follow *** Federal Law, she backtracked and said Federal law, she then proceeded to admite that their packaging is misleading.Bought a brand new BlackShark V2 pro headset for $310 ******** dollars, to discover that the product was faulty upon arrival, as they headset is kept together with flimsy plastic clips, the reasoning I got from Razer was that the product would be too expensive to replace two plastic clips that were not sealed properly at the factory, not to mention for $300+ you would expect the headset to he help together with metal clips. Razer does not care about honoring their warranty, will make you jump through hours of loopholes on the phone and leave you **** annoyed than you were when you're $300 headset breaks out of the box.First you'll speak to technical support, they will tell you they can't help you and will refer you to the "V.I.P support" which will just copy and paste from their website, say they can't help you and tell you that you'll need to wait for a callback which will result in you being called at a time you didn't ask for, being hung up on with no callback and they just hope you don't come back because they know you'll have to go through days of talking to their support to get anywhere.Wait for the callback, they will tell you the exact same thing.NEVER AGAIN WILL I BUY A RAZER PRODUCT. I IMPLORE ANYONE TO GO WITH STEELSERIES! BETTER QUALITY, BETTER SERVICE!

• Review fromBruce J

  Date: 01/24/2024

  1 star
  Another mouse with problems within 4 months - and they intentionally make the warranty process almost impossible so they don't have to honor it. I've got DOZENS of messages and emails with them now. They try to kill you with paperwork. For example, bear in mind I've ALREADY answered these questions:We need you to answer a few questions in order to help us solve this problem. A more specific response would be appreciated.1. Could you tell me more about the incidents that led to this problem?2. Was this working fine before?3. When did the issue start occurring?4.Were there any incidents that happened to your device prior to the issue?5. Any noticeable physical damage from the device?6. Does this issue happen while you are wireless or wired?7. Have you tried using the device in a different computer?II. Also, we would really appreciate it if you can fill out the following information, it will be used for warranty validation purposes. (Razer does not ship to PO or *********, nor can customers use a PO or *******.)Full Name:Email Address:Phone number:Street address:City:State/Province:Postal code:Country:Date of ************** of Purchase:Proof of purchase: (MUS be PDF file)

• Review fromJoon O

  Date: 01/18/2024

  1 star
  I purchased the Razer Naga Trinity in November 2023 and didnt use it until approximately mid-December 2023. The right mouse button flickers inputs when held as well as some of the side buttons being nonfunctional intermittently. The side button panels are designed to be detachable and swapped out, but Razer support claimed that the warranty is void due to customer induced damage from detaching and reattaching the side panels. Absolutely unacceptable customer service and completely unprofessional.

• Review fromJohn T

  Date: 11/17/2023

  1 star
  They're actively falsly advertising the Kishi V2 Pro Xbox edition as including a 1 month trial to Xbox gamepass. It's printed on the front of the box, and the fine print does nothing to refute it. It isn't in the box, available via the controller's app, or available on their website. The closest thing is a page that online support directs to, telling you to ask ********* for the trial, and only if you bought it via Amazon. I bought it at Target, and Razer is the one making the offer. Online requests for a voucher code get ignored. It's not just a minor thing missing either, as it's HEAVILY advertised. Where's the real recourse for us against these thieving companies? Asking for about 20 friends that are on the cusp of starting a financially driven revolution.

• Review from???? ?

  Date: 10/28/2023

  1 star
  They DON'T honor their warranty. Avoid this company and their products.

• Review fromBrett Z

  Date: 10/18/2023

  1 star
  Razer is the most ********************* I've dealt with and the most unprofessional company customer service wise. I bought one of the Mandalorian controllers for Xbox that Razer makes off their Amazon store. About 7 months in of using it I got major stick drift. Razer gives out a 1-year warranty on all of their controllers. So, I contacted their support team to get the ball rolling on a replacement for the defective product I own. I provided them with everything they asked for which includes the product serial number, proof of purchase, and a video proving the stick drift. The serial number took a while because none of the ** agents knows their own product since they kept telling me the serial number was on the back of the controller. It's not. It's on the inside of the battery port. I had to figure that out myself. Now they are requesting me to write my case number down on a piece of paper next to the controller's serial number and won't tell me why. I'm assuming this is because they want to prove that I own the product. Why would they request this when I already provided the proof of purchase off Amazon? Lastly, I've gotten broken promise after broken promise that this will get resolved from their RMA team and their ************ Team. I've requested several callbacks only to be ignored and I feel this is a clear UDAAP concern regarding this company's customer service practices as it is Unfair and Deceptive. DO BETTER RAZER.

• Review fromAlicia B

  Date: 10/05/2023

  1 star
  Honestly, I'm done with this company. I just went through their warranty process two months ago with my BF's controller. No issues for his, and he gave them zero information and no proof. For mine I provided my problem, a known issue with this model - Wolverine V2 Chroma, photo proof of the issue happening and proof of purchase. Razer went out of its way to worm and weasel out of honoring the product warranty. Insisted what I provided wasn't enough. Asked for access to my ****** drive and an additional video of the issue, which I feel is a huge liability of giving a stranger access to your personal drive. I don't share my drive with anyone. I got sick of the back and forth and handing me off to someone new every email, so I went to Best Buy where it was purchased and replaced with them. I feel I was subjected to an unjustifiable amount scrutiny because I am female gamer. None of this was done to my boyfriend, got his new controller in a few days again with zero proof of the issue. I wanted to pass this experience along to all my other fellow gamers out there.

• Review fromMatt F

  Date: 09/24/2023

  1 star
  Submitted ticket requesting assistance with the Kraken V3 X, a product I registered the day it was received by mail. The headband cracked within a year and a half of use.Here is how the ticket support went:- 18SEP23 submitted ticket via link for support on registered devices page under my account, with all required info - That night, received reply requesting my address, phone number, email, etc, along with proof of purchase in .pdf form, pictures of the device, and general questions surrounding the issue.- 19SEP answered all questions, attached proof of purchase from the vendor that was received by email.- 20SEP received the following:"My name is ****, one of your Technical Support Representative and I will be glad to assist you.I understand that you're having issues with your Razer Kraken V3 X where the headband is broken. I am sorry to hear that you had to go through this inconvenience. This is not the experience that we would like you to have. Rest assured that we will do our best to get this sorted.Upon checking, we have received an invalid invoice. Please send us the *** format of your invoice. You can directly download the invoice from your account or you can ask your reseller directly for a copy."The copy sent was the literal invoice, with all necessary data for proof of purchase, including my PII and all details of the transaction. Informed them of this *** stated it was insane I had to be put through this many questions for a registered product.- 21SEP received additional question:"Going back, did you apply any sun-screen or hair products (e.g. Hair wax) prior to wearing your headset?"In the end, this is what I got:"We understand your point and your claim for the issue with the Razer Razer Kraken V3 X and personally, I will have this noted for replacement as normal use. However, our warranty team which has the final say for issues like this would have to deem this to be beyond our scope to provide warranty replacement for the mouse."