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Business Profile

Electronics and Technology

Razer USA Ltd

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Razer USA Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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Razer USA Ltd has 12 locations, listed below.

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    Customer Review Ratings

    1

    Average of 40 Customer Reviews

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    Review Details

    • Kevin D

      Date: 08/13/2023

      I will give this company ZERO star if I could. I had a wireless Deathadder V2 Pro mouse came with a keyboard combo, one of keys stopped working after about a year. Fortunately it still is under warranty. So I sent the mouse back to the company. To my surprise, they send me a V3 wired mouse (not pro version) and call it an upgade. What a joke, when I questioned them, I was told they don't have V2 any more, but on their own website, V2 Pro still is for sale at $79.99, and V3 is for sale at $69.99. They have ball to lie to my face. They gave me a inferior product and call it upgrade while they have the same moues for sale on their own website! When I contacted them again, they just claim the case is closed. What a disgusting customer service! I will never ever buy any produce from this company again. And I will make sure to tell everyone I know how **** this company is.

    • Morrison K

      Date: 08/09/2023

      Don't buy with debit/cash (or at all). They held my money hostage. Ordered a computer. Received it. First day I noticed it's internet connection was slower than 4 other devices in my home. I returned it for a refund according to their refund policy. They then held my money hostage for almost 4 months, when I needed it to buy a working computer. They gave no explanation and it took almost a dozen emails and calls and me threatening to take legal action or reverse charges on my credit card to finally get the money back. I actually did flag the purchase with my credit card and finally they sent me a refund. It was the worst customer service experience I've ever seen. In all my years I've never seen a company take longer than a couple of weeks for a refund (even pre-internet)... to see a 4 month refund time was friggin' wild! I hear stories where smaller purchases ($100-200 or so) never got their money back at all. I bet razer thinks "who's going to fight legally for a couple of hundred dollars? haha". Don't do business with Razer!

    • Chris M

      Date: 08/03/2023

      This company, which was once highly regarded, has now deteriorated to a disappointing state. I had to go through three replacements for my headphones via the *** process, and each replacement took an entire month to be processed. I am deeply disillusioned by this company's current performance. In the past, they were exceptional, but now, owning their products embarrasses me. My frustration towards this company has reached a point of genuine animosity. Their lack of responsiveness to faulty products and failure to provide a functional exchange is absolutely unacceptable. I will never buy another Razer product again.

    • Matthew M

      Date: 07/20/2023

      They're asking for video proof of my controller having issues in order to fulfill their warranty.

    • Gabriel A

      Date: 07/06/2023

      This company is the worst company I've ever dealt with. I bought a Razer branded gaming chair from Amazon ( Tarok Pro) and one of the legs where the wheel goes broke off. I contacted their customer service department and was told they couldn't replace or help me with my issue because they weren't the people who manufactured the chair. They directed me to contact Funnivation, a company based in ***** because they were the ones who manufactured the chair and they would be the ones to deal with the warranty. I did contact this company from ***** and was told that Amazon were the ones who could fulfill the warranty for my now $300 useless chair because I bought it from them. Now I'm not a rocket scientist but I thought I bought a Razer Chair...not an Amazon one. This company is nothing but a bunch of SCAM ARTIST! I would definitely think twice before buying anything from Razer for those of you out there who don't wanna lose out on your hard earned money! $300 down the drain 5 months after I bought that chair. Consumers Beware of Razer as they only care about their own pockets and not the people who actually work to put that money in their bank accounts! Seriously a bunch of Snakes!

    • Krista D

      Date: 06/19/2023

      ZERO stars!!! (They got 1 star only because I had to leave a star rating) WORST company I have ever had to deal with...hands down! I have a defective gaming mouse and started the warranty process on 5/1/2023. They finally sent me prepaid label on 5/17/2023. They received my defective product on 5/26 and sent me an email stating I would have my replacement in 3-5 business days. After 10 days I still had no new product. I have called them 4 times since then. They have no customer service to speak of, only a technical support team. They tell me they are sending my case to their "specialty teams department" and I have asked to talk to someone in that department and am told the only communication they have is email.... how convenient that you can't actually talk to a person in that department. I have been told time and time again that I will receive an email or a phone call and never receive anything from them...just the run around. When I have received any kind of email, it states they will contact me in ***** hours and I never get any kind of communication back from them as stated. It is now 6/19 /2023 and I still have no product that was supposably covered by warranty. Do not purchase from this company!

    • Daniel S.

      Date: 05/25/2023

      Razer should be a responsible and value-based organization, considering they work in the top-tier of the gaming laptop market.However, their support and customer service is horrible and borderline criminal. 20 days after a warranty expired and im looking to pay for a replacement part. Hours spent hoping through chat channels, repeating the same information, requests for information on process are answered with "there is no process" and then a series of Q&A and then more photos, all to get a quote on a replacement part for a piece of equipment not even 2 years old that cost more than $4000.00.Razer, in their popularity in the past 3 years rising, has decided that its not worthwhile unless you are buying the latest and greatest.

    • Austin S

      Date: 05/04/2023

      I feel Razer as a company is a complete scam because of my experience. Two months after warranty ended, my $2000+ razer laptop completely stopped working. Won't even turn on and visually appears as the biggest hardware glitch I've ever seen. I took it to Geek Squad and they informed me that only Razer could do the repair, which is already suspect given 3rd party computer repair is very common for most of Razer's competitors. This is when I encountered the nightmare that is Razer's customer support. First part of the scam, they charge you $100 up front before they will even take a look at your laptop, not including shipping. Next, they don't answer any of your questions for weeks and weeks on end. When they do provide an answer, it is always only a half answer or is blatantly incorrect. Then they charge you for a part to repair the laptop, but no guidance on what that part is, how the price was determined, or why it broke in the 1st place is provided. If you try to ask questions, they won't answer, will delay as long as possible, and after weeks of delaying, will then say that the time from initially receiving the laptop to now has exceeded their company policy and they have to ship the laptop back to you, still broken. So you pay a ton of money for the top of the line product, that will break shortly after warranty, and if you try to get it repaired, they'll then charge you more and more money to do nothing. The whole experience was incredibly frustrating. Never have I felt the need to file a BBB complaint until I met Razer. For anyone that sees this, head my warning and DO NOT BUY RAZER PRODUCTS!!

    • David L

      Date: 05/02/2023

      Worse company to purchase a product from. I have a game controller that is defective and is under warranty. Their customer service is subpar and you have to jump through hoops to prove a product is defective and even then they have you take additional steps. You have to send the same proof of purchase to multiple departments before any process is started. The only people you can talk to is their IT desk and will not have anyone contact you. They hide behind emails and do not reply in a timely manner. They will do everything they can to not offer a refund and only offer an exchange. Because of their poor process and customer service Ive had to file a claim with my bank to have my money refunded. Ive never purchased anything from this company before and I instantly regret it. Im definitely a first and last time customer. Do yourself a favor and find another brand for your gaming accessories. They have no concerns for customers and based on other reviews its been proven time and time again.

    • Jay V

      Date: 05/02/2023

      Razer used to be a reputable company about a decade ago and their business practices have become increasingly anti-consumer and anti-gamer. Numerous gaming mice I've owned have developed "debounce" issues which makes the mouse buttons mis-trigger in a way that is unusable. My Naga Epic, Spectre, Naga Trinity and their warranty replacements all have the issue. They were all purchased to be reliable on one driver platform on this machine that will remain Windows 7 for legacy software. I recently bought a replacement Naga V2 Pro with optically actuated mouse buttons that allegedly eliminate the "debounce" issue however, Razer refuses to provide a Windows 7 64-bit driver for it. I understand that Windows 7 is now end of life however their rationale is that Synapse 3 was only designed for Windows 10 which is incorrect. Razer simply decided to discontinue support for W7 during Synapse 3's lifetime instead of doing so with new platform (ie: Synapse 4). It's made upgrading to one platform a nightmare even after I've invested too much money to get everything working on Synapse 3 (which made my older hardware incompatible and obsolete). I suspect they will leverage Synapse support and compatibility to force people to upgrade in the future because they'll make enough money from people before they figure that tactic out. As of today, Synapse 3 still works on W7, it's just that Razer refuses to allow users to download the proper driver manually and uses whether or not the device is detected in Synapse as an excuse to ignore or abandon support requests. Again, I bought all of this Razer gear to work in unison on Windows 7 specifically because of the setup and legacy software I need. I feel that Razer's business practices are unethical either out of some combination of laziness, deception, and strong arm tactics. Their devices contribute to eWaste because something small like a faulty mouse switch makes the entire thing useless and their warranties are too short to be worth it.

    Razer USA Ltd is NOT a BBB Accredited Business.

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