Complaints

This profile includes complaints for Razer USA Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Razer USA Ltd has 12 locations, listed below.

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  Razer USA Ltd

  9 Pasteur Ste 100 Irvine, CA 92618-3817

• 

  Razer USA Ltd

  10250 Santa Monica Blvd #2460 Los Angeles, CA 90067

• 

  Razer USA Ltd

  11401 Century Oaks Terrace Austin, TX 78758

• 

  Razer USA Ltd

  630 Old Country Road Space 1054 Garden City, NY 11530

• 

  Razer USA Ltd.

  3545 Las Vegas Blvd S Ste L27 Las Vegas, NV 89109-8978

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A mouse I purchased on 1/16/2025 started double-clicking without me telling it to, making it unusable. I contacted ****** (where I purchased the mouse) and they told me it is Razer's responsibility as the manufacturer.I contacted Razer with my proof of purchase. However, Razer will not replace the mouse under warranty because the serial number on the bottom of the mouse is partially worn away. However, this is because the serial number is printed on the highest-friction area of the bottom of the mouse. This is Razer's fault as they are the designer and manufacturer. Razer provides no way to obtain the serial number from the mouse's software or device settings. So it is their own design that has caused the serial number to be unobtainable.Under 15 U.S.C. 2304(b)(1), any condition for warranty service must be reasonable. It is unreasonable for Razer to refuse my warranty service when their design caused the serial number to be unobtainable.

  Business Response

  Date: 11/19/2025

  Razer support has reviewed the customer's concern and we ask the that the customer contact the reseller as the customer purchased the unit from an unauthorized reseller. Products purchased from non authorized dealers are often used, counterfeit, re-boxed,defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer,all support and Limited Warranty issues should be directed to that dealer. Razer has these policies in place to protect both our valued customers and resellers.

  Customer Answer

  Date: 11/27/2025

  
  Better Business Bureau:
  

  I contacted the reseller and resolved the issue.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *******
  
   

  
  

• Initial Complaint

  Date:11/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Razer Blade 16 (Order #RZUSWP1000002028079) on September 29. Within the first 12 weeks of normal use, multiple defects appeared: bottom rubber foot detaching, paint chipping, bent ventilation fins, and LCD silvering visible from behind the panel. These issues were present early and match the defects I experienced on two previous Razer units.I reported the issues immediately and sent the laptop to Razer on October 21 under warranty (Case #******-000046, RMA #RZC-2195346). Razer kept the device for over three weeks. Despite the defects showing up almost immediately after delivery, Razer repeatedly labeled the damage as customer-induced without providing any technician photos, inspection reports, or evidence supporting this conclusion.I provided multiple videos and photos showing the defects before the laptop was shipped for repair. Razer still refused warranty coverage, refused refund, and stated they would only return the device unrepaired unless I paid for major part replacements.I am requesting BBB assistance because the product was defective within the normal return/warranty period, and I have been denied fair resolution even after weeks of communication and escalation.

  Business Response

  Date: 11/18/2025

  Razer support has thoroughly reviewed the customer's concern alongside the technicians report from our authorized repair center. Based on documented findings, the unit exhibits damage classified as Customer-Induced Damage (CID), which falls outside the scope of coverage under the warranty terms agreed upon at purchase. The warranty expressly excludes damage resulting from misuse, unauthorized alterations, or external impact, and the evidence confirms these conditions apply. Accordingly, the claim cannot be approved for warranty service.
  

• Initial Complaint

  Date:11/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Purchase: October 5, 2025 Amount Paid: $3,671.98 Order Number: RZUSPP1000002036989 What Business Committed to Provide:Functional Razer Blade 16 laptop with RazerCare Elite warranty.Nature of Dispute:I purchased this laptop in good faith and was excited to receive it. Upon delivery October 10, 2025, I discovered it was defective with random shutdowns, unresponsive trackpad, and unresponsive keyboard. I immediately requested a return on October 19, 2025 (9 days after delivery).After receiving RMA confirmation, extenuating circumstances prevented me from shipping by their October 26 deadline. I then researched online and discovered:Widespread identical complaints - These exact defects are reported extensively by other Razer Blade customers, indicating systemic manufacturing issues *** Settlement - In January 2025, the *** ordered Razer to pay $1.1 million for deceptive consumer practices. I purchased AFTER this settlement.NY Law Violation - Razer violated NY General Business Law 218-A by failing to display their return policy during checkout. I have screenshots proving this. Under NY law, when no policy is posted, retailers MUST accept returns within 30 days. I requested mine on day ********** Resolution Attempts:Contacted Razer November 4 explaining the defects and NY law violation. They refused to issue a new *** label or acknowledge they are legally required to accept returns within 30 days when policy is not disclosed at checkout.

  Business Response

  Date: 11/06/2025

  Razer support has reviewed the customer's concern and based on our thorough investigation, the customer has a active return processed via ****** with RMA number RMNRZ000000000045751. If the customer would want a new PPL for the return of the defective unit. Razer support will be contacting the customer for more details and provide the necessary resolution.

• Initial Complaint

  Date:11/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 28th I paid the deposit for an express replacement of my Razer Kraken V3 Pro headset which retailed for over $200 and featured premium functions such as Razer HyperSense haptics THX Spatial Audio and wireless connectivity.Razers support team (agent **** Case #************) later informed me that my original model was unavailable and offered me a Razer BlackShark V2 Pro 2023 instead. This model retails for around $120 to $160 and lacks multiple premium features present in my original headset. Despite acknowledging my concerns Razer refused to provide an equivalent or newer replacement such as the Kraken V4 Pro or offer a refund equivalent to the original headsets value.Additionally Razer failed to communicate within the promised timeframe for providing a tracking label. I waited four days past the stated delivery date before any response which caused unnecessary delays.Under the ******** **** Warranty Act and standard consumer protection practices a manufacturer must replace an unavailable product with one of equal or greater value. Offering a lower tier replacement violates these principles and is unfair to the customer.I am requesting that ********************** either Provide an equal or higher value replacement such as the Kraken V4 Pro or Issue a refund equivalent to the Kraken V3 Pros original MSRP.I have retained all chat logs timestamps and payment confirmations as documentation and can provide them upon request.

  Business Response

  Date: 11/06/2025

  Razer support has reviewed the customer's concern. For RMA *********** refund is currently in process as we have did not have a one is to one advanced replacement available for the customer's unit. With regard to the replacement of the defective unit, a new RMA has been created, RMA RZC-*******. For more updates, we ask that the customer continue to communicate via the provided case number 251028-001843 for updates and any further concerns.

  Customer Answer

  Date: 11/08/2025

  Thank you for the update. Razer has confirmed that my original deposit is being refunded under RMA RZC-******* and a new RMA (RZC-2206954)
  has been issued for the replacement of my headset with the Razer Kraken V4 Pro.I have received the return label and paid the new advanced replacement deposit.
  I will consider this matter resolved once I receive the replacement device and the original deposit refund is completed.
  I appreciate everyones assistance and will update this case once fulfillment is finalized.

  Business Response

  Date: 11/12/2025

  The customer's replacement unit has been delivered last November 9, 2025.

• Initial Complaint

  Date:10/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 different Razer Gold game cards, the first one was for $50 and the second one was for $80. I purchased both cards at my local ******* store on two different days and they both ended up having the same issue which is when I opened the package, the package stuck to the card and the code on the card was unreadable so I couldn't redeem the cards. I got ahold of the online support and sent in the required pictures of the cards as they requested, and they told me that they were going to send my case to the proper department and they would get ahold of me in 5 to 10 business days. They have been giving me the run around ever since and was even told that one of my cards was redeemed on the 16th of this month which couldn't have been done by me because I didn't have the code and they were in the process of investigating my case. I told them that the packaging was defective which caused the problem and they ignored that and I turned in all the reciepts and pictures on th 7th of this month and they continue to put me off. I have spent $130.00 dollars on those 2 cards and reported it to them like I was told to and nothing is being done about it. I was told that they couldn't refund my money because it was purchased by a third party,

  Business Response

  Date: 10/27/2025

  Razer support has been in contact with the customer. We have provided information that his Razer Gold gift card was activated after customer purchased it. In our findings, the PIN has been used after purchase. All transactions on the Razer Gold platform are final. All transactions made using Razer Gold are final and non-refundable. Razer support has also advised on next steps if customer feels that the ********************** Gold PIN that was purchased had been used by someone else

  Customer Answer

  Date: 11/02/2025

   I have spent 2 cards totaling $130.00 with the same problem and now they are saying that the card had been redeemed, if it had been redeemed it had to be by them because I could not read the code to redeem it and it was in their possession at the time being investigating by their team, it would be impossible for me to redeem it without the pin that was damaged by the improper packaging 

  Business Response

  Date: 11/03/2025

  We have provided information that his Razer Gold gift card was activated after customer purchased it. In our findings, the PIN has been used after purchase and our policy is to advise customer to lodge police report.  We cannot advise further.

• Initial Complaint

  Date:10/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried reaching out to the company a few days ago to stop a package from leaving their facility so I didnt have to deal with this. I have gotten no response from the company. Its been at least three days. They promised a 48 hour to 72 hour window for response. I have yet to receive one. I wasnt a live chat with them today trying to get someanswers and this got disconnected. All I want is to restart the return process on an item that was not what I thought it was. Can someone please help me I just want to start the refund process so that I can get my money back and they can get theirproduct back cause now its already been sent out to my house and its expected to come in a few days once it comes here. I would love send it back and get my money back but Im getting no response whatsoever. They do not have a phone number for anybody to call exceptif youre just calling about something separate theres nothing anything you can do about customer complaints or anything like this. There is no phone number two customer service please I just want my money back. I want to return the product thats all Im asking.

  Business Response

  Date: 10/16/2025

  The customer's order is still on its way. Once the customer receives the order, the customer may start the return process via the Razer support website. 

• Initial Complaint

  Date:10/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a headset from this company. Their shipping partner ***** was unable to deliver it because they couldnt find the address. Razer will not update the shipping address or refund the purchase so I have no money and no product. Over the course of two weeks, Ive received no real update to this case and have been passed from department to department without any resolution.

  Business Response

  Date: 10/13/2025

  Razer support has reviewed the customer concern and have verified that the customer's order was delivered last 10/13/25 at 11:36 AM as per tracking number 483644019230. If the customer would want to return the unit, the customer may simply start the return process in the Razer website.

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Razer support to cancel a preorder that I had placed with them for a headset. The order had not shipped or been processed yet according to support. I had multiple chat support agents not only assure me that the order was cancelled and showed as such on there end, but it also showed that on my order page as well. I was told they would look into releasing the hold for the charges/refunding for it as well and get back to me in a couple days. A couple days go by and I get an email saying it is miraculously not cancelled and then it no longer showed cancelled on my order page. I contacted support again and they again reiterated that it was. Fast forward and my cancelled order has shipped with no one taking responsibility for it and lo and behold it is also shipping from somewhere that would cause me to pay customs fees. I contacted support again today and finally got someone that told me that it was an issue on their end that caused the order to ship despite being cancelled. They assured me that Razer would reach out to ***** to cancel shipment and that I would receive a refund and not have to pay customs due to it being entirely their error and that I would receive word in the next 24 hours. So why am I getting yet another email saying oh sorry we aren't going to do anything? The lack of action and responsibility for an error made on their end is ridiculous. I should not have to take responsibility for any import or customs fees for CANCELLED order.

  Business Response

  Date: 10/01/2025

  Razer support has reviewed the customers concern, while the cancellation request for the headset preorder was submitted, the order still proceeded to shipment due to a delay in processing. When the package arrives, the customer may refuse delivery so the courier can return it to our warehouse. Once the item is received back, we will initiate the refund process and return the funds to your original payment method. In the meantime, please do not pay any customs fees associated with this shipment, as we are unable to reimburse those charges.Rejecting the package will also help ensure the unit is returned without additional costs to the customer. Were committed to resolving this for the customer and ensuring a smoother experience moving forward. 

  Customer Answer

  Date: 10/02/2025

  I expect razer to reach out to ***** to stop shipment as it was their error.

  I am aware it is entirely within razers power to do this as I have also contacted ***** and was told only Razer can do this before delivery per their contract with ******

  Business Response

  Date: 10/08/2025

  Razer support has reviewed the customers concern regarding the headset preorder cancellation; although the request was submitted, the order still proceeded to shipment due to a delay in processing. While we are actively addressing the issue with the customer, we have also contacted ***** to assist in managing the shipment. If the package arrives, the customer may refuse delivery so the courier can return it to our warehouse, after which we will initiate the refund and return the funds to the original payment method. In the meantime, we advise the customer not to pay any customs fees, as we are unable to reimburse those chargesrejecting the package will help ensure it is returned without additional costs. We remain committed to resolving this issue and ensuring a smoother experience moving forward.

• Initial Complaint

  Date:09/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Issue:I purchased a Razer Blade 15 with its official Razer power adapter. While in use, the adapter began emitting smoke and a strong burning odor, presenting a clear fire hazard. I immediately unplugged it. Afterward, my laptops charging port gave off a burning smell, making the entire device unsafe to use.Manufacturers Response:I promptly contacted Razer Support. After more than a month of back-and-forth, their final position was to offer:- A waived diagnostic fee - A 15% discount on out-of-warranty repairs This is unacceptable. The hazard originated from Razers official power adapter a product defect outside of my control. Shifting the cost of repair onto me is unfair and does not address the underlying safety risk.Why I Am Filing This Complaint:- Razers handling of the case has been slow and dismissive.- They refuse to take full responsibility for the safety issue.- I am left with a non-functional laptop through no fault of my own.Requested Resolution:I am seeking either:- A full repair or replacement of my laptop at no cost, or - A refund for the defective product

  Business Response

  Date: 10/01/2025

  Razer support has reviewed the customers concern, The customers unit in question is currently outside its limited warranty coverage. As part of our support, we have offered to replace the power adapter, which was identified as the source of the issue. Based on the photos provided, there are no visible signs of physical damage to the laptop that would support the claim of a broader hardware failure. Our assessment confirms that the issue was isolated to the adapter, and the replacement offer stands. These actions reflect our commitment to supporting the customer beyond the terms of the warranty. We believe weve been more than reasonable in resolving this matter. At this point, we are unable to offer a full replacement or refund for the laptop.

  Customer Answer

  Date: 10/02/2025

  While Razer is correct that my unit is out of warranty, this issue is not related to normal wear and tear nor something that should be dismissed as a simple warranty matter. This is a serious product safety hazard. Had I not been present when the adapter began smoking, this could have resulted in my home catching fire.

  
  Razer initially attempted to shift the blame onto me by suggesting I should purchase from an authorized retailer next time. I had to remind them that I purchased this laptop from Best Buy, an authorized reseller. Attempting to shift responsibility to the customer in this type of situation is unacceptable, especially when the concern is fire safety.

  
  Razer also pointed out that my photos showed no physical damage. That point is irrelevant and actually underscores my case: the laptop has been extremely well cared for, with no scratches or dents despite being six years old. Cosmetic condition has nothing to do with potential internal electrical or battery damage, which cannot be diagnosed from photos. In fact, the risk of internal battery swelling or motherboard damage is exactly why a proper inspection is necessary.

  
  Razers resolution offering free mailing and a 15% discount on out-of-warranty repairs is wholly inadequate. Their so-called assessment consisted only of looking at photos I provided over a month ago, followed by weeks of back-and-forth emails shifting tone and responsibility. This is not a genuine resolution to a fire hazard issue.

  
  Finally, based on widely documented consumer complaints online, many customers have reported sending their devices to ********************** only to experience months of delays and little communication. This pattern of poor handling makes me hesitant to trust their repair process.

  
  This is not about warranty coverage; it is about product safety and accountability. Razers unwillingness to fully address the severity of this incident is deeply disappointing and concerning.

  Business Response

  Date: 10/06/2025

  Razer support has reviewed the customer's concern. The customers unit is outside the scope of its limited warranty, and the issue has been assessed based on the materials provided. Our technical review determined that the concern was isolated to the power adapter, which we have offered to replace at no cost. There is no evidence of physical damage or internal failure to the laptop itself, and the photos submitted do not support claims of broader hardware malfunction. The cosmetic condition of the device is immaterial to the warranty status or the nature of the issue. We have extended support beyond the warranty terms by offering complimentary shipping and a 15% discount on any necessary out-of-warranty repairs. We do not find sufficient grounds to warrant a full replacement or refund of the laptop. Our resolution is final and reflects a reasonable and appropriate response to the matter.

  Customer Answer

  Date: 10/08/2025

  Razers response continues to ignore the central issue of my complaint. This is not about a standard warranty claim. This is about a dangerous safety hazard a Razer power adapter that began smoking and nearly caught fire.
  Razer claims their technical review determined the issue was isolated to the adapter. This is misleading. Razer has never physically inspected the laptop or the adapter. Their so-called review was based solely on a few photos I sent weeks ago. Any professional would understand that it is impossible to determine whether there is internal damage to a lithium-ion battery or motherboard from photographs alone. If the adapter failed in this way, there is a legitimate risk of voltage surge and internal damage, including fire risk if the device were used again.
  Razer also dismisses the cosmetic condition of the device as immaterial. On the contrary, the fact that the device is in near-perfect condition after six years shows I have taken exceptional care of it. Their earlier attempts to imply the incident was due to consumer misuse despite my having purchased it from Best Buy, an authorized retailer were inappropriate and concerning.
  Offering a replacement adapter and 15% off out-of-warranty repairs is not a reasonable resolution to a situation that could have resulted in serious property damage or personal injury. Whats more, Razers own reputation is well-documented online with numerous reports of similar incidents involving power adapters and battery swelling, making this issue appear to be part of a pattern, not an isolated case.
  I have spent over a month going back and forth with Razer, receiving shifting explanations, slow communication, and no accountability. Their response does not reflect the seriousness of this safety hazard.
  I am extremely disappointed in how Razer has handled this, especially compared to how other major tech companies address safety concerns.

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laptop with extended warranty from Razer and I stopped working a few days ago. The extended warranty ran out a few months ago, so now I'll have to pay to fix a product that cost 5k out of my pocket. To only past 3 years for that kind of money is very poor workmanship and even more for the customer service that didn't care and only told me I was out of warranty and good luck.

  Business Response

  Date: 09/25/2025

  Razer support has reviewed the customers concern and upon review of our records, the customer purchased the subject unit in May 2022 and concurrently elected to purchase an extended warranty, which effectively extended the standard warranty coverage through May 2025. As of the date of the reported issue, the warranty coverage period had lapsed, and the unit is no longer under warranty.
  Pursuant to the terms and conditions of the Limited Warranty, once the warranty period has expired, any repairs, replacements, or services rendered thereafter are subject to standard out-of-warranty service charges. The customer was duly informed of this policy upon inquiry, and our support team communicated that repair services would be billable given the expiration of coverage.
  While we empathize with the customers concern, the warranty terms were clearly defined at the time of purchase and adhered to throughout the coverage period. The expiration of the extended warranty in May 2025 marks the conclusion of our contractual obligation to provide complimentary repair services for the unit in question.