Reviews

This profile includes reviews for Razer USA Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Razer USA Ltd has 12 locations, listed below.

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  Razer USA Ltd

  9 Pasteur Ste 100 Irvine, CA 92618-3817

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  Razer USA Ltd.

  3545 Las Vegas Blvd S Ste L27 Las Vegas, NV 89109-8978

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  Razer USA Ltd

  865 Market St San Francisco, CA 94103

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  Razer USA Ltd

  2616 NE 46th St Space C70 Seattle, WA 98105

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  Razer USA Ltd

  1 Garden State Plz Spc 212B Paramus, NJ 07652-2417

Review Details

• Review frommadaline c

  Date: 08/22/2024

  1 star
  I bought a razer gold card scaratch off the back of the card when I went to use it they said it someone had all ready used it

• Review fromJeramiah J

  Date: 08/08/2024

  1 star
  This company does not take responsibility for it's low quality products. While they have a 2 year manufacture warranty this only allows you to replace the product with the same product. The problem is that the product itself is faulty, and frankly shouldn't be sold. Just do a quick ****** search on reddit forums and see that Razer Kraken pro headphones have popping noises, glitch in and out, and just generally stop working at all. This happened to my son after I bought him the kraken headphones. Why do they still sell this? Why haven't they issued refunds for these faulty products? I could try just getting the replacement but I know the problem will still persist. So I'm stuck with headphones that just don't work at all. We are just buying him headphones from a cheaper and better company at this point. I called support and was basically told that they can replace but not refund. Will never support such a shady company that doesn't stand behind their products.

• Review fromBobby C

  Date: 05/30/2024

  1 star
  Would give zero stars if allowed. Razer asks a high price for products that arrive defective. They then make you wait more than six weeks for the product to either be repaired or replaced, without regard to the timeline a consumer purchases with (i.e. birthday, Christmas, etc.) Once your warranty has expired, so too has their level of customer service with consumers. They will not even answer questions about sponsored locations for repair, much less what could possibly be wrong with their product. Instead, they treat consumers as though they are stray dogs looking for handouts or scraps, when in fact the consumer just wants a working product that they paid an exuberant amount for. This review is in regard to the Razer Hammerhead True Pro Wireless Earbuds. I purchased as a gift for my son and they arrived with only one earbud producing sound, after I paid more than $200 US for them. The way I was treated afterward is why I will never, EVER do business with Razer again. Additionally, I find it hard to believe that this company has an A+ rating on BBB when most of the reviews are one star and negative.

• Review fromLouis G

  Date: 05/12/2024

  1 star
  1). My tartarus v2 regular had a key cap that fell off. The key no in working order, the number 20 key (space) is the one missing. I've had this product for greater than two years which places it out of warranty, I understand they won't repair it for free, I was looking to purchase a single key cap. They claim they don't have any replacement parts and want me to buy a new product instead of replacing a single key cap. 2). My Basilisk v3 Bluetooth dingle went bad. This is under warranty and they said they would send me a new one. My shipment was in pre shipment for three weeks. I had to send several emails in which they kept passing g me along to a different individual stating it would be resolved. One of the six replied back to me in japenese . I had to call twice before it was escalated and they don't seem to think their response was inappropriate. The usb dongle has been in stock the whole time and I have yet to recieve it after waiting 4 weeks. Razer does not support repairing products, instead they want you to purchase a new one. The durability , price, and customer service is very inadequate.

• Review fromMorgan W

  Date: 02/02/2024

  1 star
  Razer is certainly obstructing their customers from accessing any support for their products, you can't even contact their support under the support tab on their website, you will be directed to technical support no matter what and tbey have zero power to help, and frequently lie.I got a supervisor on the phone, she cliamed that Razer ONLY abides by **************** law, when asked if they follow *** Federal Law, she backtracked and said Federal law, she then proceeded to admite that their packaging is misleading.Bought a brand new BlackShark V2 pro headset for $310 ******** dollars, to discover that the product was faulty upon arrival, as they headset is kept together with flimsy plastic clips, the reasoning I got from Razer was that the product would be too expensive to replace two plastic clips that were not sealed properly at the factory, not to mention for $300+ you would expect the headset to he help together with metal clips. Razer does not care about honoring their warranty, will make you jump through hours of loopholes on the phone and leave you **** annoyed than you were when you're $300 headset breaks out of the box.First you'll speak to technical support, they will tell you they can't help you and will refer you to the "V.I.P support" which will just copy and paste from their website, say they can't help you and tell you that you'll need to wait for a callback which will result in you being called at a time you didn't ask for, being hung up on with no callback and they just hope you don't come back because they know you'll have to go through days of talking to their support to get anywhere.Wait for the callback, they will tell you the exact same thing.NEVER AGAIN WILL I BUY A RAZER PRODUCT. I IMPLORE ANYONE TO GO WITH STEELSERIES! BETTER QUALITY, BETTER SERVICE!

• Review fromBruce J

  Date: 01/24/2024

  1 star
  Another mouse with problems within 4 months - and they intentionally make the warranty process almost impossible so they don't have to honor it. I've got DOZENS of messages and emails with them now. They try to kill you with paperwork. For example, bear in mind I've ALREADY answered these questions:We need you to answer a few questions in order to help us solve this problem. A more specific response would be appreciated.1. Could you tell me more about the incidents that led to this problem?2. Was this working fine before?3. When did the issue start occurring?4.Were there any incidents that happened to your device prior to the issue?5. Any noticeable physical damage from the device?6. Does this issue happen while you are wireless or wired?7. Have you tried using the device in a different computer?II. Also, we would really appreciate it if you can fill out the following information, it will be used for warranty validation purposes. (Razer does not ship to PO or *********, nor can customers use a PO or *******.)Full Name:Email Address:Phone number:Street address:City:State/Province:Postal code:Country:Date of ************** of Purchase:Proof of purchase: (MUS be PDF file)

• Review fromJoon O

  Date: 01/18/2024

  1 star
  I purchased the Razer Naga Trinity in November 2023 and didnt use it until approximately mid-December 2023. The right mouse button flickers inputs when held as well as some of the side buttons being nonfunctional intermittently. The side button panels are designed to be detachable and swapped out, but Razer support claimed that the warranty is void due to customer induced damage from detaching and reattaching the side panels. Absolutely unacceptable customer service and completely unprofessional.

• Review fromJohn T

  Date: 11/17/2023

  1 star
  They're actively falsly advertising the Kishi V2 Pro Xbox edition as including a 1 month trial to Xbox gamepass. It's printed on the front of the box, and the fine print does nothing to refute it. It isn't in the box, available via the controller's app, or available on their website. The closest thing is a page that online support directs to, telling you to ask ********* for the trial, and only if you bought it via Amazon. I bought it at Target, and Razer is the one making the offer. Online requests for a voucher code get ignored. It's not just a minor thing missing either, as it's HEAVILY advertised. Where's the real recourse for us against these thieving companies? Asking for about 20 friends that are on the cusp of starting a financially driven revolution.

• Review from???? ?

  Date: 10/28/2023

  1 star
  They DON'T honor their warranty. Avoid this company and their products.

• Review fromAlicia B

  Date: 10/05/2023

  1 star
  Honestly, I'm done with this company. I just went through their warranty process two months ago with my BF's controller. No issues for his, and he gave them zero information and no proof. For mine I provided my problem, a known issue with this model - Wolverine V2 Chroma, photo proof of the issue happening and proof of purchase. Razer went out of its way to worm and weasel out of honoring the product warranty. Insisted what I provided wasn't enough. Asked for access to my ****** drive and an additional video of the issue, which I feel is a huge liability of giving a stranger access to your personal drive. I don't share my drive with anyone. I got sick of the back and forth and handing me off to someone new every email, so I went to Best Buy where it was purchased and replaced with them. I feel I was subjected to an unjustifiable amount scrutiny because I am female gamer. None of this was done to my boyfriend, got his new controller in a few days again with zero proof of the issue. I wanted to pass this experience along to all my other fellow gamers out there.