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Business Profile

Electronics and Technology

Razer USA Ltd

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Reviews

This profile includes reviews for Razer USA Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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Razer USA Ltd has 12 locations, listed below.

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    Customer Review Ratings

    1

    Average of 47 Customer Reviews

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    Review Details

    • Lorenzo H

      Date: 01/15/2025

      When your I the purchasing process there site tells you you'll get this free,that free and when u complete the order it shows nothing about the free items and give u something else. I spent 4000+ and shouldn't have to experience this

    • V S C

      Date: 12/25/2024

      My card was used to make a $500 fraudulent purchase from **************************. My bank refused to help because the stupid fraudster sent the package to ME. The police were no help, either. It took me a full month to figure out how to contact Razer customer service because it's impossible to reach them via their website without an account. (I finally got someone from their Discord chat to give me a link to their live chat.) After another month of going around and around with them, sometimes waiting DAYS between e-mails, they closed my case without explanation and aren't responding to any more e-mails. How are companies like this even allowed to exist?

    • Scott N.

      Date: 12/06/2024

      If you're looking at providing a service to this company I highly suggest you stay away. They have a horrible history of not paying there bills on time. They agree to services on a certain term like net14 then turn around and keep changing it til it hits a net60 and even then still won't pay their invoices on time for services rendered and they apparently have a long history of doing this with their vendors. Currently our company owed a big backlog and we cannot get ahold of anyone from their office they refuse to respond to emails and keep ignoring us. Very unprofessional company!

    • Brad L

      Date: 10/24/2024

      They don't pair and never did! N support! Don't buy!

    • Nancy C

      Date: 09/23/2024

      Bought $250 from ******* for razor gold for gaming for my two sons. They were purchased as refills for my two boys. I got them at ********************** ok cause in the area for work. ******* states they could not give he a refund but I'd have to contact the company they were on a 3rd party company. The razor gold cards are bogus cause once they were scratched and input fur a refill a message stated they were invalid codes. I took upon my self to peel off the scratched number and their was 12 digits number were as the last two digits had been already tampered with and those last two would if be mounted as a 14 digit number. No h*** from wart and no answer from the numbers wart face he to contact this Via phone contact to the business Razer Gold @ the numbers that ******* **************** provided to me. I jus want my money refunded back to me...This is poor **** on the company and businesses both involved ******* AS 3RD PARTY AND Razer Gold. Customers are being hacked and fraud is being done on customers and IT IS WRONG.. my nephews didnt even get a chance to use the cards. Angry customer I jus *** my money refunded back to my debit card so I can buy elsewhere SINCERLY ***** **** *******************************************

    • Connie Y

      Date: 09/12/2024

      I bought a Razer 17 2 years ago and now I need a new battery. They will not send me one because of the danger of shipping lithium batteries. The also won't ship my laptop to their repair center and back to me because I live in ****(************). They sold me and mailed me my laptop 2 years ago but won't do it now?? Horrible, horrible customer service. It literally drives you nuts to deal with this company. They have nothing but the company line to put out, They are scripted on what to say but it takes months to get to a definitive answer of them in the end not going to help you no matter what you offer. I offered to mail them my laptop out of my pocket with a label I generate but they still would not help me. If I had known that I couldn't get something as simple as a battery change done I would have never spent almost $5000 on a laptop from them. I have a laptop that is very dangerous for me to have right now that I cannot get fixed. I would not ever buy from them again.

    • madaline c

      Date: 08/22/2024

      I bought a razer gold card scaratch off the back of the card when I went to use it they said it someone had all ready used it

    • Jeramiah J

      Date: 08/08/2024

      This company does not take responsibility for it's low quality products. While they have a 2 year manufacture warranty this only allows you to replace the product with the same product. The problem is that the product itself is faulty, and frankly shouldn't be sold. Just do a quick ****** search on reddit forums and see that Razer Kraken pro headphones have popping noises, glitch in and out, and just generally stop working at all. This happened to my son after I bought him the kraken headphones. Why do they still sell this? Why haven't they issued refunds for these faulty products? I could try just getting the replacement but I know the problem will still persist. So I'm stuck with headphones that just don't work at all. We are just buying him headphones from a cheaper and better company at this point. I called support and was basically told that they can replace but not refund. Will never support such a shady company that doesn't stand behind their products.

    • Dylan K

      Date: 06/11/2024

      They lack a customer service department. In order to receive any customer service at all you have you have to purchase a subscription to even talk to any representative. It evident that they don't want to help their customers, because their support Web page is set up in a way that to lead customers that need help in a loop. They have no phone number or email address to contact their customer on their website, that is easily accessible.I have to tried to get reach their customer support through different methods on their website. I was redirected and did not receive any response back. It has been a couple of weeks since then.Going forward I will not be purchasing anymore Razer products. I will be contributing repair guides to anywhere I can for what I find with my Razer products. This is all because Razer does not any customer service.

    • Bobby C

      Date: 05/30/2024

      Would give zero stars if allowed. Razer asks a high price for products that arrive defective. They then make you wait more than six weeks for the product to either be repaired or replaced, without regard to the timeline a consumer purchases with (i.e. birthday, Christmas, etc.) Once your warranty has expired, so too has their level of customer service with consumers. They will not even answer questions about sponsored locations for repair, much less what could possibly be wrong with their product. Instead, they treat consumers as though they are stray dogs looking for handouts or scraps, when in fact the consumer just wants a working product that they paid an exuberant amount for. This review is in regard to the Razer Hammerhead True Pro Wireless Earbuds. I purchased as a gift for my son and they arrived with only one earbud producing sound, after I paid more than $200 US for them. The way I was treated afterward is why I will never, EVER do business with Razer again. Additionally, I find it hard to believe that this company has an A+ rating on BBB when most of the reviews are one star and negative.

    Razer USA Ltd is NOT a BBB Accredited Business.

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